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TRANSCRIPT
ContentsIntroduction to Safety Management Systems 2
Safety Reporting, Investigation and Analysis 3
Safety Auditing 4
Hazard Identification and Risk Management 5
Safety Survey 6
Added Value SMS Services 7
Safety Manager 8
ARI Details and Contacts 9
This course provides an ideal introduction to the concepts, development, and operation of a Safety
Management System. Course material is based on ICAO Annex 19 and Document 9859. Over 300 opera-
tional and management personnel have attended this course in 2014.
The course is targeted at SMS practitioners who have a responsibility for investigating and analysing both
major and minor occurrences . The course provides essential material to enable attendees to return to their
organisations and undertake the investigation assignment
The course is designed for SMS practitioners who will take on the role of internal auditor within their or-
ganisation.
This course provides the tools to enable SMS practitioners to successfully undertake basic safety risk man-
agement processes.
This course introduces the concept of safety survey enabling SMS practitioners to carry out safety surveys
within their organisation. Surveys are an effective tool to guage levels of an organisation’s safety culture.
ARI can provide client specific courses on request such as senior management briefings and Human Factors
workshops. Also, ARI has produced client specific Safety Management Systems together with an accompa-
nying implementation programme. See this section for further details.
ARI has identified a gap in safety management training and that is the role of the organisation’s safety man-
ager which is multfunctional carrying with it a high level of responsibility for the operation of the SMS and
the monitoring of safety performance. ARI has designed this course for newly appointed safety managers
to meet the exacting demands of this essential task
Safety Management Courses 2018
ICAO State Safety Programme (SSP)Annex 19State Safety AccountabilitiesSSP and SMS framework
The Organisational AccidentReason ModelSafety Management development
Basic Safety ConceptConcept of Accident CausationComponents of organisational accident
“Human Error”Unintended actionsIntended actionsUnsafe acts
Safety CultureSub componentsJust CultureStages of Safety Culture maturity
ICAO SMS ModelSafety Policy and Objectives
Management commitment and ResponsibilitySafety AccountabilitiesAppointment of key safety personnelCo-ordination of emergency response planningSafety documentation
Safety Risk ManagementHazard IdentificationRisk Management
Safety AssuranceSafety performance monitoring and measurementManagement of ChangeContinuous improvement of SMS
Safety promotionTraining and EducationSafety Communication
Implementation of SMSRole of SMS implementation teamPhased approach
Course Content
Introduction to Safety Management Systems
Who should attend:
Managers from all levels of the organisationSafety managers and SMS practitionersOperational and administrative staff
Course length - 2 daysCourse location - On site
2
International/National requirementsfor Reporting and InvestigationICAO Annex 13EU 376/2014National proceduresSMS ProceduresMandatory reporting systemsVoluntary reporting systems
Risk and Legal ImplicationsLegal Implications of InvestigationPurpose of InvestigationProtection of Safety Information
The Reason ModelAccident CausationUnderstanding “Human Error”New ApproachOrganisation AccidentThe Reason ModelSystemic Occurrence Analysis
Overview of Reporting and Investigation ProcessGeneric Process of Reporting and InvestigationKey Roles of Personnel
Occurrence Reconstruction and AnalysisGeneric Safety Investigation processSOAM Process OverviewData Gathering - SHEL ModelAnalyse the data and identify the cause(s) and contributions of the occurrenceMake safety recommendations Case Study - Milan-Linate accident
Human PerformanceLimitations“Human Error” in Investigations
Witness interviewingLimitations of Witness recallInterviewing considerationsQuestioning Techniques
Practical Exercises
Course Content
Safety Reporting, Investigation, and Analysis
3
Who should attend:
Safety managers and SMS practitionersLine Managers and Supervisors
Course length - 4 daysCourse location - On site
Audit ProceduresAudit DefinitionsSix Principles of AuditingWhat is an audit and its importanceSafety Standards and RequirementAudit Programme
SMS and AuditingSafety AssuranceImportance of SMS Auditing
Safety AuditingType of AuditNeed for Internal AuditPrinciplesScope and CriteriaProcess
Audit Life CycleFour basic phasesDefinitions and Categorisations
Audit ConductPreparationAuditor Working DocumentsHigh/Low Level ChecklistsAudit Planning MethodologyAudit TechniquesEvidence of ConformityQuestioning TechniquesEvaluating ResultsCorrective Actions
Report Writing and Follow ActionsAudit report writing guidelinesAudit report contentsAudit report layoutFollow up action
Practical exercises:Prepare audit plan and Question Checklist Conduct an audit interviewCarry out audit
Course Content
Safety Auditing
Who should attend:
Safety managers and SMS practitionersLine Managers and Supervisors
Course length - 4 daysCourse location - On site
4
Why Risk AssessmentRisk Assessment IssuesWhy Risk AssessmentRoutine or Steady State Operationsor Change to SystemsReactive or Post Occurrence Assessment
SMS Policy and ProceduresSpecific SMSSafety policies relating to risk managementSafety procedures which require HIRM
(HIRM = Hazard Identification and Risk Mitigation)
Hazard IdentificationFirst fundamental – Understanding hazards Second fundamental – Hazard identificationThird fundamental – Hazard analysis Fourth fundamental – Documentation of hazards
Brain StormingPlanning and PreparationProject or System PresentationConduct of SessionHazard LogRisk Register
Risk Management - 7 stage processSystem DescriptionHazard IdentificationAssess ProbabilityAssess SeverityAssess RiskRisk MitigationSafety Documentation
Bow Tie MethodWhat is Bow TieHow does Bow Tie workExamples of Bow Tie
Introduction to Safety CasesSafety Objectives and Safety Requirements. Claim, Argument and Evidence statements. Documenting the results in a logical and complete manner.
Practical Exercises
Course Content
Hazard Identification and Risk Management
5
Who should attend:
Safety managers and SMS practitionersLine Managers and Supervisors
Course length - 2 daysCourse location - On site
Safety Surveys
6
Who should attend:
Safety managers and SMS practitionersLine Managers and Supervisors
Course length - 4 daysCourse location - On site
The Role of SurveysSurveys in everyday lifeThe application of safety surveys
Project Management BasicsWhy project management?Four phases of a projectInput to safety surveys
Safety Surveys - SMS requirementsEASA requirementsThe Reason model
Types of SurveyPeriodic Safety Surveys (PSSTargetted Safety Surveys (TSS)Continuous Safety Surveys (CSS)
TEM/NOSS/D2DIntroduction to
Threat and Error Management (TEM)Normal Operations Safety Survey (NOSS)Day2Day (D2D)
Safety Survey MethodologyGeneral principlesConsider the various stages of planning a safety survey
Questionnaire preparationKey principlesQuestionnaire design
Interviewing for SurveysTypes of interviewInterview techniques
Data Analysis BrainstormingCross tabulation
Report WritingSurvey report contentsGuidelines to writing a report
Practical exercises
Course Content
ARI provides dedicated ATC management courses. We will bepleased to discuss your specific requirements with you. As allour courses are conducted on site, it will be necessary to as-certain what facilities are available for practical training.
The ARI philosophy of SMS implementation is to provide theclient with all the tools necessary to operate the SMS success-fully.
Part of this process is training which is an essential element ofSafety Promotion therefore ARI believes that the earlier theclient can conduct in-house training the more beneficial it is forthe implementation process.
ARI provides a “Train the Trainer” course for Safety Man-agers and SMS practitioners to enable them to provide highquality classroom instruction. The course lasts 5 days and en-ables attendees to teach a subject from their discipline usingall the latest instructional techniques.
ARI has been commissioned to produce Safety ManagementSystems for a number of aviation organisations including theImperial War Museum, Safeskys Ltd, Isle of Man Airport and foroverseas customers in Oman, Seychelles and Swaziland. To anyprospective client, we can bring our considerable experienceto assist with the development and implementation of yourSMS.
ARI has provided assistance to newly formed regulatory bodiesto bring them in line with the ICAO Critical Elements (ICAODoc 9734 Pt A) and prepare for the ICAO USOAP CMA pro-cess.
ARI has completed safety audits and surveys for airports andATC on behalf of the governments concerned and for the avi-ation insurance industry.
All the above services are available and you are requested tocontact the ARI Directors for further detailed information.
ATC Courses SMS Services
SMS Support Courses
Added Value SMS services
If your company requires any of our specialised courses or our safety services, we will be happy to provide bestvalue advice on how we can work together and meet your safety objectives and requirements.Please see page 7 for further details.
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8
Safety Manager
The Role of Safety ManagerICAO requirementsEASA requirements
Service Providers Safety OrganisationAccountable Executive or ManagerSafety Accountabilities and Responsibilities
Management and QualityPrinciples of ManagementLeadership and DelegationISO 9001 - 2015Integration of other management systems
Swiss Cheese and IcebergsOverview of accident causation theories
Organisational CulturesSafety CultureJust Culture
Safety Risk ManagementHazard identification and Risk MitigationSafety Cases
Safety PerformanceSafety Performance Targets and IndicatorsCollation and analysis of Safety dataSafety committees
Safety CommitteesPreparation of reports and dataChairing committeesReport writing
Safety promotionMeans of communicationSafety training
Liaison with external safety agenciesRegional and national bodiesRegulatory issuesStaakeholders
Practical ExercisesAdministrativeOperational
Course Content
Who should attend:
Newly appointed safety managersCurrent SMsSafety practitioners
Course length - 5 daysCourse location - TBC
NOTE: This course is not available until later thisyear. Further details on request to ARI - see nextpage.
Herbert W Heinrich - Industrial Accident Prevention 1931
9
ARI Details and ContactsThe Company
Based in UK, Air Risk International Ltd was formed in July 2011 by its current two Directors. It is a small but expanding anddynamic consultancy specialising in all aspects of safety management and aviation insurance. The Directors bring a wealth of ex-perience and knowledge to the consultancy and have completed a number of successful contracts. The majority of these contractshave been for overseas clients. Working from this solid foundation, the company now wishes to expand its activities on a worldwide basis. To accomplish this, ARI intends to recruit experienced professionals to enable us to meet our objectives.
The ARI Directors
John Mckay became Chief Executive of Lloyd’s Aviation Department (Lloyds of London) in 1994. After the acquisition by CharlesTaylor in 2000 he was appointed Chair-man of the adjusting division until 2008.John worked in senior engineering capac-ities for British Airways, British MidlandAirways and Air Pacific. John has a degreein aeronautical engineering and EASA en-gineering licenses with various type rat-ings plus experience as a private pilot. Hehas worked on risk projects globally in-cluding UK, Israel, India, Singapore,Malaysia, Philipines, Indonesia and China.
Chris Stock has worked in Air Traffic Control for over 40 years. He joined the CAA Safety Regulation Group in 1989 as anATS Inspector based in Edinburgh. Dur-ing his time with the UK CAA, he washeavily involved with the development ofSafety Management Systems within theUK ATC. He conducted ATS Regulationcourses on behalf of CAA InternationalServices for the regulatory authorities ofSouth Africa, Hong Kong, Bermuda, andTanzania. Chris has undertaken safetyaudits and risk surveys in Africa, Chinaand the Middle East
If you wish to find out more about ARI Safety Management courses or any of our safety support services, pleasecontact:
Chris Stock Mob: +44 (0) 7785386email: [email protected]
John McKay Mob: +44 (0) 7715 [email protected]
ARI has a total commitment to safety in all disciplines of the aviation industry and strives to produce high quality services to match thisobjective. Central to this vision, ARI believes that it is best practice to run its courses at the client’s homebase. This has the benefit ofreducing travel and accommodation costs and allows the client more flexibility for student placement and enabling the minimum timeaway from operational duties.