safeguarding - presentation made at a safeguarding convention. bolton 2015
TRANSCRIPT
Derek Arden!20 May 2015!
• www.derekarden.co.uk!
• www.derekarden.co.uk/blog!
• www.linkedin.co.uk/derekarden!
• www.twitter.com/derekarden!
NEGOTIATING
Rate your Negotiating Skills on a scale of 0----------10
Email / Instant messaging !
Telephone !
Skype !
Face to face?!
How do you negotiate?!
Emoticons :-)
Mistake 1
NOTPreparing
PositioningPlanning
Mistake 2
Building
rapport
Not Connecting
Mistake 3
Not Asking+
Really Listen
Mistake 4
Not researching positionsBP -TP - WAP / AP
Best positionTarget position
Walk away position Alternative position
Mistake 5
Not Reading
people or
situations
Body language
Voice
Words
Sensory acuity
Mistake 6
Failing to recognise TACTICS
Psychological moves
Mistake7
Failing to trade, haggle and bargain
Mistake 8
Not !Recognising deception!
Fibs!Spin!
Mistake9
Under Confidentor Over confidence
Not reviewing / debriefing
Health Outreach worker
• Adult patient - Concerns over a 6 year old child!
• You would like the case referred!
• Meeting in 2 minutes!
• You have referred unnecessary cases in past!
• Meeting team leader shortly!
Team leader in mental outreach team
• Team member has some concerns over child!
• They have over-reacted in the past and unnecessary resources have been used!
• Meeting team member shortly!
Team negotiations BriefingSeatingAgenda
Time outsDebriefing