2 Sacramento Claims Association News Network • April 2014

President Vice President Secretary TreasurerYour 2014 SCA Executive Staff

Sacramento Claims Association

And Your 2014 SCA Board of Directors

Jim McCurleyRGL Forensic Accountants

[email protected]

Cathrin NevinCarl Warren & [email protected]

Giving/Charitable Committee

Steve MooreBarrish Pelham & Associates

[email protected] Committee

Bob BattezzatoCleanrite Buildrite

[email protected] Committee

Jack CorryWater, Smoke & Mold Removal

John MorganGuide One Insurance

Giving Committee

Linda HansenFarmers InsuranceSocial Committee

Tami UmlandArtland Construction

Communications Committee

Bryan HarrisonAssociation News Network, Inc.


April WilkinsonDavid Morse & Associates


Art CoussoulisAAA Retired

Social Com/Production Coor.

Sacramento Claims Association News Network • April 2014 3

2013-’14 SCA President Bob Battezzato

Your Sacramento Claims Association has started this year with great anticipation and success Thanks to your continued support and input. We have been focused on providing updated and relevant Education to our audience at each SCA Luncheon and from all the positive input we have received, I would say that this vision is coming true. It will continue to be the foundation and strong point to the SCA as we move into 2014. So far we have had several key industry partners come and speak to our members;

- Ulises Castellon- Robin L. Singer- Blane SmithThese are just some of the quality speakers that are in the Educational line-up for 2014. We

Thank our Industry Partners for their support and welcome them to the SCA family as critical resources to the education of our members.

I have always said….”keep an eye on YOUR SCA”….coming, here are a few highlights to be part of;- April 10th Luncheon / “White Waiver” / Robin L. Singer- May 8th Luncheon / Towing Rates, Liens, Storage & the “Move over Law” / Larry Muzamel / CA

Tow Truck Association

2014 is well on its way and so is the SCA…

April Message from 2013-’14 SCA President Bob Battezzato

continue page 15

- June 6th / SCA Golf Tournament / Register now as it is filling up fast!

- Additional topics for the second half of 2014:o Legal Updateo Ethicso Behavioral Traits & Dealing with Difficult Peopleo Subrogation, documentationo DOI/SIU

Additionally we are working on some Social Events in the year for us all to get together and network, relax and get to know one another better. One such event will be the River Cats Night which was such a great platform for our members and an equally terrific night.


APRIL 2014 • Volume XX • Number IVwww.SacramentoClaims.org

23567891113141516

Your 2014 SCA Executive Staff & Board of Directors

April Message from 2013-’14 SCA President Bob Battazzato

Breathe Deep! National Asbestos Awareness Week!

SCA Golf Tournament

Bases Loaded! 2014 CCNC Exhibitors On-Deck!

Fair Claims Settlement Practices Act Recertification at March 13, 2014 SCA

“White Waiver - First Party Bad Faith Remedy?” at April 10, 2014 SCA

Sacramento Claims Association News Network Service Directory Sponsors

Association News Network Job Connection Towing Issues at May 8, 2014 SCA

SCA 2014 Calendar of Upcoming Events

2014 SCA Street Team!

SCA 2014 Membership - Join or Renew NOW for 2014

Recent SCA Charitable

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Annual SCA Golf Tournament"Around The World In 18 Holes!"Friday, June 6th 2014 Lincoln Hills Orchard Golf Course

“Around The World In 18 Holes” at June 6, SCA Golf Tournament

Congratulations and thank you to our

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Contact Cata Doughri to sign-up, sponsor, or with any Golf Tournament [email protected] or 916-224-0647

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2014 CCNC Planning Under Way "Hitting A Home Run

- Covering All The Bases"August 19-20, 2014

Hyatt Regency Downtown Sacramentowww.ClaimsConference.org

Mark your calendar now for the 21st Annual Claims Confer-ence of Northern California: “Hitting A Home Run - covering all the bases”. This Summer Classic will be held August 19-20, 2014. The two-day series will take place on a Tuesday and Wednesday this year, back at the Hyatt Regency Downtown Sacramento.

“Hitting A Home Run - covering all the bases” is an apropos theme, both in honor of the Baseball “Summer Classic”, and in mak-ing the most of a mid-week conference experience, offering a chance to get out of the Sacramento Summer heat for a time.

On deck presently is Exhibitor Registration. First pitch for returning exhibitors is planned for Wednesday, March 19th. CCNC will once again maintain a maximum roster of as many 63 players for the Tradeshow portion of the two-day series. Once returning players get a chance to weigh-in, newcomers will be invited to camp. A huge thanks to all our exhibitors. The overall CCNC experiencing is greatly enhanced because of you all.

CCNC would like to also acknowledge and thank all our spon-sors, who do so much to make this annual event possible. Prime opportunities are being made available for our sponsors this year.

As with the exhibitor roster, returning sponsors will get first rights to renew their spots before opening up the field to all. Spon-sors and Exhibitors from last year, please keep an eye on your email for advanced notice.

CCNC has built a strong reputation as a contender on the pro-fessional field when it comes to industry continuing education, and never has that been more true than now. The Educational Committee scouts have developed a strong line-up of experienced presenters to bring claims professionals the latest in Property and Casualty/Li-ability Claims-related knowledge and information. CE credits will be made available for the various seminar sessions, as has become the norm. A new spark to the team this year comes in the form a special treat for first-night’s relaxation and entertainment, as well. Stay tuned for exciting details to follow on that.

Strategy is always an important element to the game. Swing away! Steal a base to get into scoring position. But, why bunt when you can hit a home run, covering all the bases?! CCNC 2014 - Aug 19-20, 2014. Be there!

Bases Are Loaded - Exhibitors Now On Deck!

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continued page 10

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The Sacramento Claims Association enjoyed a needed Re-Certification presen-tation at their March 13, 2014 Luncheon, held at the Lions Gate Hotel & Confer-ence Center at McClellen Park. It was a very entertaining seminar given by Blane Smith, a partner at the law firm of Farmer, Smith and Lane, LLP. Mr. Smith's incredible sense of humor made the day very productive

He passed out an eleven page Summary of Selected Regulations. Mr Smith said "if you've ever testified in a bad faith case you will understand why you need to be familiar with the Regula-tions. You all need to be Certified because Judges are very careful about Jury Instruc-tions and you need to know the laws.

You must be careful that your documents are clear and in detail. They need to be able to reconstruct the Claim. Be specific in claim notes. Take time to put in Mr., Mrs. Ms or Miss. Sometimes names like Chris, Tim, Terry or Stacey could be any gender.

2. Communicate with the In-sured and Claimant.

3. Play Fair. Tell them the time they have to answer. The statute is such and such a date.

SCA Board Member John Morgan, and Golf Chair Cata Doughri at the March meeting.

SCA VP Steve Moore handled raffle ticket sales.

SC A B oard m em b er Ar t Coussoulis with March guest speaker Blaine Smith.

SCA Board Member April Wi lk inson and Secretar y Cathrin Nevin welcomed the March meeting crowd.

Congratulations to March meeting 50/50 Raffle drawing winner Bret King, of Safeco Insurance Company.

John Vaupel, of Chartis Insurance, with Cathrin Nevin & Danell Cassetta.


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White Waiver First Party Bad Faith Remedy?

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3 Current Reality

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3 Strategic Considerations

3 Sample White Waiver Agreement

Robin Singer is a Senior Associate at the San Francisco office of Morris, Polich & Purdy, LLP. His practice focuses on Property Insurance Law. He is an expert in first party Property Coverages, as well as Litigation/Bad Faith. Robin has 20 years experience within the insurance industry as a claims property manager. His experience also includes providing quality training to insurance carrier property staff on the basics of property coverage analysis, litigation management, bad faith and more.

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Recertification at March SCAContinued from page 8

SCA Members David Brien, with EFI Global; Barbara Larson, of Haag Engineers; and Stephen Ricci, of Cunningham Lindsey, at the March meeting.

SCA Members Keith Smothers, of P,T & C; and Lisa Gerber, of California Casualty.

Members Dawn Dawson, of AAA, and DeeDee Hintze, of Restoration Mgmt Co., along with Erin Doherty, Servpro of Auburn/Rocklin; and Brett Wyant, of The Trenchless Co.

SCA Members Danell Cassetta, of Cleanrite Buildrite; and Jason Kettlehut, of PW Stephens Environmental.

SCA Members Haven Fry, of JM Environmental, and Bill Weber, of Anderson Group, Int’l.


CONTRACTORS - GENERAL/RESTORATION - CONTINUEDCLEANRITE BUILDRITE Wind, Water, Fire, Mold - 24 Hours (800) 870-0030Sacramento, Yuba City, Chico & Redding www.CRBR.comDH CONSTRUCTION - Ken Daley/Amber Pastor4324 Orange Grove Ave. www.DHfirerestoration.com • (916) 481-3297Sacramento, CA 95841 [email protected] & COMPANY CONSTRUCTION - Jeff Black9857 Horn Rd [email protected] • (916) 366-5695Sacramento, CA 95827 Fax (916) 361-9043LAWTON CONSTRUCTION - Brett LawtonP. O. Box 6026 www.LawtonConstruction.com • (916) 434-9280Auburn, CA 95604 Fax (916) 434-2590MARK SCOTT CONSTRUCTION, INC. - Andrew WilsonResidential & Commercial msconstruction.com • Pl. Hill: (925) 944-050224 Hour Em ServiceFairfield:(707)804-8880•Stockton:(209)982-0502PROBILT CONSTRUCTION - Roger Kolb3770 West Pacific Ave. [email protected] • (916) 455-1782Sacramento, CA 95820 Fax (916) 455-1783WINGARD CONSTRUCTION - Nichole Norton 24 Hr. Em (800) 232-7150One-Call Contractor for all your Lodi office: (209) 368-2464reconstruction needs [email protected] • Concord: (925) 689-9322ZEBRA RESTORATION - Michael “ Z” Zboralske/Debbie Kutch11365 Sunrise Park Dr. Ste 200 [email protected] • (916) 635-8571Rancho Cordova, CA 95742 [email protected] • Fax (916) 635-8573CONTRACTORS - LANDSCAPEARONSON LANDSCAPE - Levi Aronson Serving The Greater www.AronsonLandscape.com • (916) 243-9350 Sacramento Area [email protected] - MICROBIAL REMEDIATIONAMERICAN TECHNOLOGIES, INC. - Barry Metcalf/George Platt8440 Elder Creek Road [email protected] • (916) 388-2440Sacramento, CA 95828 Fax (916) 388-2445BELFOR USA - Grant Cody3132 Dwight Rd Ste 300 (916) 399-1865 • Fax (916) 399-9388Elk Grove, CA 95758 [email protected] BUILDRITE Wind, Water, Fire, Mold - 24 Hours (800) 870-0030Sacramento, Yuba City, Chico & Redding www.CRBR.comP.W. STEPHENS ENVIRONMENTAL, INC. - Jason Kettlehut3278 Swetzer Road www.pwstephensinc.com • (916) 790-4119Loomis, CA 95650 [email protected] MANAGEMENT COMPANY Water, Smoke & Environmental Specialists1800 Enterprise Blvd. (800) 400-5058West Sacramento, CA 95691 [email protected] RESTORATION - Michael “ Z” Zboralske/Debbie Kutch11365 Sunrise Park Dr. Ste 200 [email protected] • (916) 635-8571Rancho Cordova, CA 95742 [email protected] • Fax (916) 635-8573CRIME SCENE/FATALITY CLEAN-UPCLEANRITE BUILDRITE Wind, Water, Fire, Mold - 24 Hours (800) 870-0030Sacramento, Yuba City, Chico & Redding www.CRBR.com

ACCIDENT RECONSTRUCTIONISTSBOSTER, KOBAYASHI & ASSOCIATES - Michael KreutzelmanServing the United States 24 hr. (925) 963-9653 • (925) 447-6495and Overseas Fax (925) 447-6589ALTERNATIVE DISPUTE RESOLUTIONRONALD A. ARENDT, Esq. - a professional law corporation 2300 Bell Executive Ln [email protected] • (916) 925-1151 Sacramento, CA 95825 www.arendtadr.com • Fax (916) 929-5137ERNEST A. LONG ADR - Ernie Long2630 J Street 916-442-6739 • Fax 916-4424107Sacramento CA 95816 [email protected] - DEFENSENAGELEY, MEREDITH & MILLER, INC. - Greg Meredith/Jim Keowen8801 Folsom Boulevard Suite 172 (916) 386-8282 • Fax (916) 386-8952Sacramento, CA 95826 [email protected] SCOTT - Lindsay A. Goulding350 University Avenue, Suite 200 www.porterscott.com • 916.929.1481 ext. 470 Sacramento, CA 95825 [email protected] • Fax: (916) 927-3706CONTRACTORS-ASBESTOS/LEAD/MOLD REMEDIATIONA-1 REMEDIATION - David Brooks4270 Pell Drive [email protected] • (916) 568-7624Sacramento, CA 95838 www.A1remediation.com • Fax (916) 568-7639AMERICAN TECHNOLOGIES, INC. - Barry Metcalf/George Platt8440 Elder Creek Road [email protected] • (916) 388-2440Sacramento, CA 95828 Fax (916) 388-2445CLEANRITE BUILDRITE Wind, Water, Fire, Mold - 24 Hours (800) 870-0030Sacramento, Yuba City, Chico & Redding www.CRBR.comJM ENVIRONMENTAL, INC. - John Moore & the JM TeamPO Box 2189 www.jmenvironmental.net • (916) 726-0304Granite Bay, CA 95746-2189 Fax (916) 726-0340P.W. STEPHENS ENVIRONMENTAL, INC. - Jason Kettlehut3278 Swetzer Road www.pwstephensinc.com • (916) 790-4119Loomis, CA 95650 [email protected] RESTORATION CLEANUP COMPANYWater, Smoke & Mold Damage Specialists 800-500-4310Sewage Decontamination www.thecleanupco.comRESTORATION MANAGEMENT COMPANY Water, Smoke & Environmental Specialists1800 Enterprise Blvd. (800) 400-5058West Sacramento, CA 95691 [email protected] ENVIRONMENTAL – Blake Roath Mold, Asbestos, Lead & General Demolition5037 College Oak Drive, Suite C [email protected] (916) 256-3899Sacramento, CA 95841 www.selectenvironmental.org Fax (916) 486-1357CONTRACTORS - ELECTRICALTUCKNOTT ELECTRIC CO. - Robert A. Tucknott6850 Regional St. Suite 110 [email protected] • (925) 931-0800Dublin, CA 94568 www.Tucknott.com • Fax (925) 931-0817CONTRACTORS - GENERAL/RESTORATIONAAA FLOOD & FIRE - EMERGENCY SERVICES - Water, Fire, Smoke, Mold186 Barnard Ave www.AAAFloodAndFire.com • SJ Office: (408)270-9111San Jose, CA 95125 [email protected] • SSF Office 1(888)Dry1Out(379-1688)BELFOR USA - Grant Cody3132 Dwight Rd Ste 300 (916) 399-1865 • Fax (916) 399-9388Elk Grove, CA 95758 [email protected]

Thanks to all our paid directory listing sponsors

Sacramento Claims Association News Network Services Directory

continued next page


Sacramento Claims Association News Network Services DirectoryThanks to all our paid directory listing sponsors

ENGINEERS - FORENSICBARRISH PELHAM & ASSOCIATES, INC. - Lisa Esquivel3001 E Street [email protected] • (916) 418-9100Sacramento, CA 95816 www.Barrish.com • Fax (916) 400-4874COMPLERE ENGINEERING GROUP, INC. - Gene Wilkins, P.E.Fire C&O, Property Liability, Thermography, Structural4230 Kiernan Av., Suite 210 [email protected] • (209) 545-8165Modesto, CA 95356 www.complere.com • Fax (209) 545-8170HAAG ENGINEERING COMPANY - Barbara LarsonLeaders in [email protected] • (949) 861-8847Forensic Engineering www.haagengineering.com • Fax (949) 861-8683OCONNOR ENGINEERING - Michael O’Connor/Chuck Thomas 1172 National Dr. Ste 100 (916) 640-0640 Sacramento, CA 95834 www.OConnor-Engineering.comENVIRONMENTAL - TESTING & CONSULTINGSIERRA ENVIRONMENTAL - Chris Hintz (209) 366-3684P. O. Box 1563 www.SierraEnviro.com•(714)519-1366Woodbridge, CA 95258 Fax (866-612-8294FIRE INVESTIGATORS FIRE CAUSE ANALYSIS - Ulises Castellon, CPCUThroughout California, Arizona (800) 726-5939 • Fax: (510) 649-3099Nevada, Oregon, N. Dakota & Minnesota [email protected] COVERINGMASTERS WHOLESALE - Jeff Lovelace 2504 Mercantile Dr. [email protected] • (916) 997-6728 Rancho Cordova, CA 95742 www.MastersWholesale.com • Fax (916) 669-3894LEAK DETECTION/PLUMBINGAMERICAN LEAK DETECTION - Monte RoutonP.O. Box 525 www.AmericanLeakDetect.com • (916) 331-6443Fair Oaks, CA 95628 [email protected]’S EYE LEAK DETECTION - Daniel SpatzP. O. Box 73114 (916) 760-8944Davis, CA 95614 [email protected] • Fax (916) 760-8970MASTERS WHOLESALE - Mike LaVerdure 2504 Mercantile Dr. [email protected] • (916) 997-0423 Rancho Cordova, CA 95742 www.MastersWholesale.com • Fax (916) 669-3891OVERSPRAY REMOVALNATIONWIDE OVERSPRAY REMOVAL - Eric Gerencser Benicia, California www.overspray.net • (925) 408-5909Safe Overspray Removal [email protected] • (800) 345-1269PROPERTY RESTORATION-CLOTHING SPECIALISTSBLUE SKY CLEANERS - Robert StrongGarment Restoration - Nobody CARES about you more (925) [email protected] Fax (925) 445-6002FRSTeam - Jim and Courtney Nicholas910 Striker Ave. Ste E TravisGeorge [email protected] • 916-920-8239Sacramento, CA 95364 IanManes [email protected] • 916-920-8239REVIVAL GARMENT RESTORATION, INC. - John Vigallon A Higher Class of Service (888) 602-9111 Throughout N. California [email protected] • Fax (209) 451-4778PROPERTY RESTORATION/CONTENTSAMERICAN TECHNOLOGIES, INC. - Barry Metcalf/George Platt8440 Elder Creek Road [email protected] • (916) 388-2440Sacramento, CA 95828 Fax (916) 388-2445BELFOR USA - Grant Cody3132 Dwight Rd Ste 300 (916) 399-1865 • Fax (916) 399-9388Elk Grove, CA 95758 [email protected]

PROPERTY RESTORATION/CONTENTS- CONTINUEDCLEANRITE BUILDRITE Wind, Water, Fire, Mold - 24 Hours (800) 870-0030Sacramento, Yuba City, Chico & Redding www.CRBR.comTHE RESTORATION CLEANUP COMPANYContents Restoration Specialists 800-500-4310Asbestos Decontamination, NS Inventory www.thecleanupco.com RESTORATION MANAGEMENT COMPANY Water, Smoke & Environmental Specialists1800 Enterprise Blvd. (800) 400-5058West Sacramento, CA 95691 [email protected] OF NAPA VALLEJO & BENICIA - Eric Larson/Lynn FullerP. O. Box 6867 [email protected] • (800) 648-1608Napa, CA 94581 Fax (707) 257-1608SERVICEMASTER RESTORATION SERVICES - Ryon HaywardServing Contra Costa [email protected] • (800) 480-TIDY& Marin Counties www.svmcleaning-restoration.comSERVPRO OF AUBURN/ROCKLIN - Ruth Griffith2288- A Sierra Meadows Dr. (916) 632-2250Rocklin, CA 95677 [email protected] OF CITRUS HTS/ROSEVILLE/CARMICHAEL - Jennifer Carpenter701 Del Paso Rd (916) 966-2601Sacramento, CA 95834 [email protected] OF DAVIS/WOODLAND - Mike & Melinda HaworthP. O. Box 2263 (530) 756-1414Davis, CA 95617 [email protected] OF ELK GROVE/LAGUNA - Bill LucasP. O. Box 2169 (916) 525-1241Elk Grove, CA 95759 [email protected] OF FAIR OAKS/ FOLSOM - Dan LangfordP. O. Box 6 (916) 987-0400Orangevale, CA 95662 [email protected] OF FAIRFIELD - Kelly McLean5130 Fulton Dr., Suite I (707) 207-0122Fairfield, CA 94534 [email protected] • fax (707) 207-0120 SERVPRO OF RANCHO CORDOVA - Rose Miller11361 Sunrise Gold Cir., Suite C (916) 638-1720Rancho Cordova, CA 95742 [email protected] RESTORATION - Michael “ Z” Zboralske/Debbie Kutch11365 Sunrise Park Dr. Ste 200 [email protected] • (916) 635-8571Rancho Cordova, CA 95742 [email protected] • Fax (916) 635-8573ROOF INSPECTION SERVICESSELECT ROOF INSPECTIONS, LLC - Linda Shaw5098 Foothills Blvd. Ste 3465 [email protected] • (916) 773-1650Roseville, CA 95747 www.SelectRoofInspections.com • Fax (916) 773-1658STORAGEUNITS MOVING & PORTABLE STORAGE OF SACRAMENTO - Sam McKillip Trusted Portable Storage [email protected] • (916) 929-4435 from Local Owners that care www. UnitsSacramento.comWINDOW COVERINGMASTERS WHOLESALE - Jeff Lovelace 2504 Mercantile Dr. [email protected] • (916) 997-6728 Rancho Cordova, CA 95742 www.MastersWholesale.com • Fax (916) 669-3894

continued from previous page

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The Sacramento Claims Association News Network© is a production of Association News Network, Inc. Published monthly as a free service to the SCA with a commitment and dedication to the promotion and betterment of this professional organization. The views and comments expressed within the articles herein do not necessarily reflect the views of A.N.N., Inc. or SCA. We assume no responsibility for any opinions and/or statements offered by contributing authors to the publication. Acceptance of advertising material does not constitute endorsement of the products or services offered. We reserve the right to reject any advertising copy or placement. We encourage industry support of this professional organization - its monthly newsletter publication and web site.

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Next Deadline for submissions is April 18, 2014call 209-229-8240 or fax FAX# 209-229-8328

[email protected]

CLAIMS INDUSTRY PLACEMENTSGary E. Mingus, GEM Search Group provides both Temporary, Temp to Hire and Direct Hire placements in the Insurance Industry also, placing Vendors related to the Insur-ance Industry. Call Gary Mingus 866-935-4426 or email to [email protected]. Serving the Insurance Industry since 1995.

TEMPORARY HOUSING/INSURANCE CLAIMS -Assured Relocation is the leading national temporary housing provider for insur-ance companies. The position is fast paced. We need people with empathy, a sense of urgency, and claims experience using software (Salesforce preferably). Salary/benefits/exciting work environment in Menlo Park. Email resume/cover letter to [email protected].

Join the SCA Thursday, May 8, 2014, as we welcome Larry Muzamel, Executive Director of the California Tow Truck Association, who will speak to a variety of issues related to towing, and claims.

Learn about the potential conflicts on a “po-lice” tow as compared to an “insurance” tow. Ad-

ditionally, he will offer-up information on the storage and impound area.

“I’ve been working with the DMV on the lien sale process in CA,” he informs us. “Seems we are becoming the “title washing” state, so we’ve approached them about assisting in cleaning up this issue.”

To the extent there is interest, he may also share details of the technicalities of towing, specifically on correct ways to avoid ad-ditional damage to the vehicle, etc.

Billing is always an issue, too, so Mr. Muzamel may provide a comparison on the CHP billing guidelines, as well.

Towing Rates, Liens, Storage, and the “Move Over” Law at May 10 SCA

Plan Now To Attend The May 8, 2014 SCA Luncheon Meeting


continued from page 3

President’s Message

Bob BattezzatoBob Battezzato2013 President Sacramento Claims [email protected](530) 570-9070

One final area I would like to highlight is our “SCA Street Team” which was organized this year to help us bring a close ear to the street as to how we can best serve the members in 2014. Also they help us promote the great work that the SCA is doing in supplying the Educational programs. This is a Team made up of Marketing Vendors that have contacts and influence in the industry. We appreciate their energy and passion in helping us get the word out that the Sacramento Claims Association is doing great things and that ALL should come be a part of this Association.

If you would like to know more about this Street Team please contact:

Tami Umland / 916-834-3047In closing, I again encourage you all to come and be part of the

SCA….we welcome your input and support.My door is always open,

Tami Umland, Chair - Artland Construction

Scott Andrews - PW Stephens Environmental, Inc.

Danell Cassetta - Cleanrite Buildrite

Donovan Flores - Servpro of Citrus Heights/Ros-eville & Carmichael

Haven Fry - JM Environmental

Jason Kettlehut - PW Stephens Environmental, Inc.

Jim Krueger - ServiceMaster Advantage

Barbara Larson - Haag Engineering

Jackie McLain - Servpro of Citrus Heights/Ros-eville & Carmichael

2014 SCA Street Team!Direct communication still reins as the most effective way to reach out to the overall community. SCA is proud to announce its new “Street Team” volunteers. Get to know one today!

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Volume XX • Number IV

sacramento claims association news network - april 2014

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