Sachin Noel Je-mail- sachin_noel@yahoo.com , Ph No: +918971241311

# 2938, 14th cross, 1st main, K R Road, BSK 2nd Stage, Bangalore. 560070 ___________________________________________________________________________

Objective: A BE professional with 18 months of experience as Network Support Engineer and Team lead.

Educational Qualification:

Bachelor of Engineering in E&C from NITMS, Bangalore in the year 2014. Completed Second P.U.C (PCME) in the year 2010 from Cathedral composite PU college,

Bangalore Passed Class 10 from Bishop Cotton Boy’s school in the year 2008.

Technical SKILLS: A+ Certification in Computer Hardware Windows 7 Desktop Training completed CCNA Embedded testing Router and switches testing. Router and switches configuration

Engineering PROJECT DETAILS:

Project Name : RADAR SIMULATOR FOR INTERFACING WITH SONARDuration : 2 monthsOrganization : Bharat Electronics Limited

Description: The project was based on acquiring real time data of the air and under water vehicles during war times with accurate information’s of its speed and altitude of travel. Project was based on QT platform based on C and C++ programming languages.

WORK EXPERIENCE:

Company: Hinduja Global Solutions.Designation : Network Support EngineerExperience: From July 2014 – October 2015.

Troubleshooting Windows Desktop & Hardware issues Troubleshooting & Documenting L1 Server issues Testing various routers and switches based on technical aspects Worked on the voice portion of the lines which involves the line strength and

delay Remote basis configurations of switches and routers.

Company: Ahana Systems & Solutions Pvt Ltd Experience: From May 2016– October 2016

Working as Team Lead managing HP IDC helpdesk with around 20 engineers Track the incidents to conclusion in line with SLAs and quality standards Manage critical Employee technical incidents and any escalations Review performance reports, service improvements, service quality and processes;

Provide management and performance reports. Coordinate the service desk team members in their daily duties of attending to

clients who come to make inquiries and facilitate good customer service culture in team members

Evaluate and assess service delivery performance metrics and carry out survey on clients to weigh the level of service delivery in the company

Keep record of daily operations at the desk for tracking of customer needs, services rendered and future reference

Create a mode of operations to be adhered to by team members in order to maintain good routine and orderliness

Delegate specific service desk responsibilities to team members to create specialization and increase service delivery pace

Review all client complaints, rectify issues and liaise with appropriate departments to handle complex issues in a bid to provide more effective solution

Provide Weekly and Monthly reports to client and management team on all metrics like AHT, Solution Delivered, Inventory, Escalations, Etc..

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Personal Skills:

Good verbal and written communication skills Ability to work hard Ability to build motivation Creative & self-confident Positive approach thinking

Personal Details:Date of birth : 30th March 1992 Marital Status : SingleHobbies : Listening Music, Drawing, Playing Games.

DECLARATION :

The above mentioned information is true and correct to the best of my knowledge and belief. If I am selected and given a chance to serve in your esteemed organization I shall prove my best and ability to the entire satisfaction of my superiors.

Place: Bangalore yours faithfully

Date: 08/11/2016 (Sachin Noel J)