sacac 2013 signed sealed delivered

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Sheri Salmon Jennifer Waters Sydney Hawk Jeff Kallay Session B Monday, April 22, 2013 Download Session Slides PDF at www.slideshare.net/targetx Signed, Sealed, DELIVERED... I’m Yours! The Importance of Perfecting Your Closer Event

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Birmingham-Southern College and TargetX Campus Visit Accepted Student Campus Visit Presentation - SACAC 2013 Memphis, TN

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Page 1: SACAC 2013 Signed Sealed Delivered

Sheri SalmonJennifer WatersSydney Hawk

Jeff Kallay

Session BMonday, April 22, 2013

Download Session Slides PDF at www.slideshare.net/targetx

Signed, Sealed, DELIVERED...I’m Yours!

The Importance of Perfecting Your Closer Event

Page 2: SACAC 2013 Signed Sealed Delivered

CAMPUS VISITS PROGAMS

Jeff Kallay TargetX

The Importance of Perfecting Your Closer EventI’m Yours!

Signed, Sealed, DELIVERED...

2012 TargetX Xpert Summit

Page 3: SACAC 2013 Signed Sealed Delivered

CAMPUS VISITS PROGAMSWorked with campuses!250

Jeff Kallay TargetX

The Importance of Perfecting Your Closer EventI’m Yours!

Signed, Sealed, DELIVERED...

Page 4: SACAC 2013 Signed Sealed Delivered

CAMPUS VISITS PROGAMS

DOES YOUR CAMPUS VISIT CONNECT WITH BEST FIT STUDENTS?

Brands are mirrorsWe based.purchase

upon conforming

self imageJeff Kallay

TargetXThe Importance of Perfecting Your Closer Event

I’m Yours!Signed, Sealed, DELIVERED...

.

Page 5: SACAC 2013 Signed Sealed Delivered

CAMPUS VISITS PROGAMS

“I visited campus and it felt right!”

Jeff Kallay TargetX

The Importance of Perfecting Your Closer EventI’m Yours!

Signed, Sealed, DELIVERED...

Page 6: SACAC 2013 Signed Sealed Delivered

CAMPUS VISITS PROGAMS

Jeff Kallay TargetX

The Importance of Perfecting Your Closer EventI’m Yours!

Signed, Sealed, DELIVERED...

Page 7: SACAC 2013 Signed Sealed Delivered

CAMPUS VISITS PROGAMSOur passion to help campus visits be:

AuthenticEngaging

MemorableJeff Kallay

TargetXThe Importance of Perfecting Your Closer Event

I’m Yours!Signed, Sealed, DELIVERED...

Page 8: SACAC 2013 Signed Sealed Delivered

CAMPUS VISITS PROGAMSMost influencial information in application process

Arts & Science Group Student Poll

Campus Visit 65%

Parents/Family Members 39%

Current Students/Graduates 33%

Website 26%

Printed Materials 25%

Guidance Counselor 24%

Admissions Staff 24%

Jeff Kallay TargetX

The Importance of Perfecting Your Closer EventI’m Yours!

Signed, Sealed, DELIVERED...

Page 9: SACAC 2013 Signed Sealed Delivered

CAMPUS VISITS PROGAMS

Eduventures survey of 7,867 high school juniors and seniors reprorted in The Chronicle of Higher Education

Use the web most heavily in researching colleges84%

71% Say the campus visit is

the most trusted source of information

Jeff Kallay TargetX

The Importance of Perfecting Your Closer EventI’m Yours!

Signed, Sealed, DELIVERED...

Page 10: SACAC 2013 Signed Sealed Delivered

CAMPUS VISITS PROGAMS

Noel Levitz

Jeff Kallay TargetX

The Importance of Perfecting Your Closer EventI’m Yours!

Signed, Sealed, DELIVERED...

Page 11: SACAC 2013 Signed Sealed Delivered

CAMPUS VISITS PROGAMS

Jeff Kallay TargetX

The Importance of Perfecting Your Closer EventI’m Yours!

Signed, Sealed, DELIVERED...

Page 12: SACAC 2013 Signed Sealed Delivered

CAMPUS VISITS PROGAMS

But most college tour scripts are numbingly similar, and information is not really the point. Students and their families are looking for the ineffable moment when, through some alchemy of atmosphere, setting or vibe, they suddenly know this is the place for them.

Read the LA Times ArticleRead the LA Times ArticleRead the LA Times ArticleRead the LA Times Article

Read the LA Times Article

Jeff Kallay TargetX

The Importance of Perfecting Your Closer EventI’m Yours!

Signed, Sealed, DELIVERED...

Page 13: SACAC 2013 Signed Sealed Delivered

CAMPUS VISITS PROGAMSHave a full time Campus Visit Director...

And, get them active @ www.civsa.org

Jeff Kallay TargetX

The Importance of Perfecting Your Closer EventI’m Yours!

Signed, Sealed, DELIVERED...

Page 14: SACAC 2013 Signed Sealed Delivered

CAMPUS VISITS PROGAMS“It’s all about the experience!

Jeff Kallay TargetX

The Importance of Perfecting Your Closer EventI’m Yours!

Signed, Sealed, DELIVERED...

Page 15: SACAC 2013 Signed Sealed Delivered

CAMPUS VISITS PROGAMSIntegration of the Four E’s / Experiences

Absorption

Immersion

Active Participation

Passive Participation

Education

Escape

Entertainment

Esthetic

Strategic Horizons, “The Experience Economy”

Jeff Kallay TargetX

The Importance of Perfecting Your Closer EventI’m Yours!

Signed, Sealed, DELIVERED...

Page 16: SACAC 2013 Signed Sealed Delivered

CAMPUS VISITS PROGAMS“I visited and it felt right!” (But it better look good.)

“The study by the Association of Higher Education Facilities Officers sought to determine “the relative importance of an institution’s physical assets on a student’s choice of school,” so they surveyed about 16,000 students from 46 colleges.

More than half the respondents indicated that the “attractiveness of the campus” was essential or very important in their decision where to attend school. Students said that poorly maintained open spaces played a key role. And 50 percent either strongly agreed or agreed with the statement, “When I first saw the campus, I knew this was the right college for me.”

The Impact of Facilities on Recruitment and Retention of Students by David Cain, Ph.D. & Gary L. Reynolds, P.E.

Jeff Kallay TargetX

The Importance of Perfecting Your Closer EventI’m Yours!

Signed, Sealed, DELIVERED...

Page 17: SACAC 2013 Signed Sealed Delivered

CAMPUS VISITS PROGAMS

That Connect with Best Fits Students

Fix your “P” basics!3 Parking

PlumbingPlace

Jeff Kallay TargetX

The Importance of Perfecting Your Closer EventI’m Yours!

Signed, Sealed, DELIVERED...

Fix your “P” basics! ParkingPlumbing

Place

3

Birmingham-Southern College Office of Admission

Page 18: SACAC 2013 Signed Sealed Delivered

CAMPUS VISITS PROGAMS10 Tenets of “Experiences”1. Integrate Four E’s

2.Aesthetics/Esthetics3. Real and Authentic

4. Customization 5. Sensory Engagement

6. Emotional Engagement7. Anchored in Stories (not stats)

8. Signature Moment9. Themes

10. Mix in Memorabilia

Jeff Kallay TargetX

The Importance of Perfecting Your Closer EventI’m Yours!

Signed, Sealed, DELIVERED...

Page 19: SACAC 2013 Signed Sealed Delivered

CAMPUS VISITS PROGAMS

Jeff Kallay TargetX

The Importance of Perfecting Your Closer EventI’m Yours!

Signed, Sealed, DELIVERED...

Page 21: SACAC 2013 Signed Sealed Delivered

CAMPUS VISITS PROGAMS

DOES YOUR CAMPUS VISIT CONNECT WITH BEST FIT STUDENTS?

Trend we’re noticing: many families are delaying

until after they’ve been

first visit

Jeff Kallay TargetX

The Importance of Perfecting Your Closer EventI’m Yours!

Signed, Sealed, DELIVERED...

accepted.

Page 22: SACAC 2013 Signed Sealed Delivered

CAMPUS VISITS PROGAMS

DOES YOUR CAMPUS VISIT CONNECT WITH BEST FIT STUDENTS?

You are in control when they visit prior to them

but, they are in control when they visit

after you’ve

applying

Jeff Kallay TargetX

The Importance of Perfecting Your Closer EventI’m Yours!

Signed, Sealed, DELIVERED...

acceptedthem.

Page 23: SACAC 2013 Signed Sealed Delivered

CAMPUS VISITS PROGAMS

DOES YOUR CAMPUS VISIT CONNECT WITH BEST FIT STUDENTS?

The

yield!

Jeff Kallay TargetX

The Importance of Perfecting Your Closer EventI’m Yours!

Signed, Sealed, DELIVERED...

campus visitis now all about

Page 24: SACAC 2013 Signed Sealed Delivered

CAMPUS VISITS PROGAMS

Four year private national liberal arts collegeAffiliated with the United Methodist Church

1250 students on 192 “Hilltop” acresMember of the Colleges That Change Lives

Sheri SalmonBSC

The Importance of Perfecting Your Closer EventI’m Yours!

Signed, Sealed, DELIVERED...

Page 25: SACAC 2013 Signed Sealed Delivered

CAMPUS VISITS PROGAMSThree Years Ago - A Public Relations Nightmare

Birmingham News Reported BSC would eliminate 29 facultyand 51 staff positions

BSC would close 5 academic programs

Then President of BSC resigns amidst the crisis and from pressure by faculty, staff and alumni

Decreased applicant pool

Myths about lack of scholarships

Drop in morale

Uncertain future

Lack of leadership

REALLY bad timing

A climate of overwhelming pressure

Huge drop in alumni support

Sheri SalmonBSC

The Importance of Perfecting Your Closer EventI’m Yours!

Signed, Sealed, DELIVERED...

Page 26: SACAC 2013 Signed Sealed Delivered

CAMPUS VISITS PROGAMS

Sheri SalmonBSC

The Importance of Perfecting Your Closer EventI’m Yours!

Signed, Sealed, DELIVERED...

AlabamaWICHE Knocking at the College Door

Page 27: SACAC 2013 Signed Sealed Delivered

CAMPUS VISITS PROGAMSHail Mary Spring ’11In the NFL, Eli Manning threw the most recent successful Hail Mary pass in January 2011 to beat the Green Bay Packers.

Senator Chuck Schumer criticized John McCain’s Vice Presidential pick, Sarah Palin, by calling it a Hail Mary pass.

Jennifer WatersBSC

The Importance of Perfecting Your Closer EventI’m Yours!

Signed, Sealed, DELIVERED...

Page 28: SACAC 2013 Signed Sealed Delivered

CAMPUS VISITS PROGAMS

Jennifer WatersBSC

The Importance of Perfecting Your Closer EventI’m Yours!

Signed, Sealed, DELIVERED...

Page 29: SACAC 2013 Signed Sealed Delivered

Connect Emotionally to Birmingham

Jennifer WatersBSC

The Importance of Perfecting Your Closer EventI’m Yours!

Signed, Sealed, DELIVERED...

Page 30: SACAC 2013 Signed Sealed Delivered

Connect Emotionally to Birmingham

Connect Emotionally to Campus

Jennifer WatersBSC

The Importance of Perfecting Your Closer EventI’m Yours!

Signed, Sealed, DELIVERED...

Page 31: SACAC 2013 Signed Sealed Delivered

Connect Emotionally to Faculty and Staff

Jennifer WatersBSC

The Importance of Perfecting Your Closer EventI’m Yours!

Signed, Sealed, DELIVERED...

Page 32: SACAC 2013 Signed Sealed Delivered

Connect Emotionally to Faculty and Staff

Connect Emotionally to Current Students

Jennifer WatersBSC

The Importance of Perfecting Your Closer EventI’m Yours!

Signed, Sealed, DELIVERED...

Page 33: SACAC 2013 Signed Sealed Delivered

Connect Emotionally to Faculty and Staff

Connect Emotionally to Current Students

Connect Emotionally to Each Other

Connect Emotionally to Each Other

Connect Emotionally to Each Other

Jennifer WatersBSC

The Importance of Perfecting Your Closer EventI’m Yours!

Signed, Sealed, DELIVERED...

Page 34: SACAC 2013 Signed Sealed Delivered

Connect Emotionally to Faculty and Staff

Connect Emotionally to Current Students

Connect Emotionally to Each OtherSee Themselves Graduate from BSC

Jennifer WatersBSC

The Importance of Perfecting Your Closer EventI’m Yours!

Signed, Sealed, DELIVERED...

Page 35: SACAC 2013 Signed Sealed Delivered

Sydney HawkBSC

The Importance of Perfecting Your Closer EventI’m Yours!

Signed, Sealed, DELIVERED...

march 6-7, 2011march 4-5, 2012

Page 36: SACAC 2013 Signed Sealed Delivered

Connect Emotionally to Faculty and Staff

Connect Emotionally to Current Students

Connect Emotionally to Each Other

Sunday Check-in

Sydney HawkBSC

The Importance of Perfecting Your Closer EventI’m Yours!

Signed, Sealed, DELIVERED...

Page 37: SACAC 2013 Signed Sealed Delivered

Jeff KallayHarvest Temple Christian School

Personalized Welcome

Sydney HawkBSC

The Importance of Perfecting Your Closer EventI’m Yours!

Signed, Sealed, DELIVERED...

Page 38: SACAC 2013 Signed Sealed Delivered

Sydney HawkBSC

The Importance of Perfecting Your Closer EventI’m Yours!

Signed, Sealed, DELIVERED...

Page 39: SACAC 2013 Signed Sealed Delivered

Connect Emotionally to Faculty and Staff

Connect Emotionally to Current Students

Connect Emotionally to Each OtherSee Themselves Graduate from BSC

Birmingham, Bowling & Bonding

Sydney HawkBSC

The Importance of Perfecting Your Closer EventI’m Yours!

Signed, Sealed, DELIVERED...

Page 40: SACAC 2013 Signed Sealed Delivered

Connect Emotionally to Faculty and Staff

Connect Emotionally to Current Students

Connect Emotionally to Each OtherSee Themselves Graduate from BSC

Late Night Experience in “The Cafe”

Sydney HawkBSC

The Importance of Perfecting Your Closer EventI’m Yours!

Signed, Sealed, DELIVERED...

Page 41: SACAC 2013 Signed Sealed Delivered

Connect Emotionally to Faculty and Staff

Connect Emotionally to Current StudentsOvernight in Freshmen Halls

Sydney HawkBSC

The Importance of Perfecting Your Closer EventI’m Yours!

Signed, Sealed, DELIVERED...

201176 Attend47 Enroll

and Select ‘Southern

Page 42: SACAC 2013 Signed Sealed Delivered

201268 Attend45 Enroll

and Select ‘Southern

Sydney HawkBSC

The Importance of Perfecting Your Closer EventI’m Yours!

Signed, Sealed, DELIVERED...

Page 43: SACAC 2013 Signed Sealed Delivered

201268 Attend

45 Deposit67% Enroll

and Select ‘Southern

Sydney HawkBSC

The Importance of Perfecting Your Closer EventI’m Yours!

Signed, Sealed, DELIVERED...

2013“The General”

President Charles “Chuck” C. Krulak

“The General”President Charles “Chuck” C. Krulak

Page 44: SACAC 2013 Signed Sealed Delivered

201268 Attend

45 Deposit67% Enroll

and Select ‘Southern

Sydney HawkBSC

The Importance of Perfecting Your Closer EventI’m Yours!

Signed, Sealed, DELIVERED...

2013“The General”

President Charles “Chuck” C. Krulak

Photo fromThe Chronicle of Higher Education

Page 45: SACAC 2013 Signed Sealed Delivered

201268 Attend

45 Deposit67% Enroll

and Select ‘Southern

Sydney HawkBSC

The Importance of Perfecting Your Closer EventI’m Yours!

Signed, Sealed, DELIVERED...

Page 46: SACAC 2013 Signed Sealed Delivered

201268 Attend

45 Deposit67% Enroll

and Select ‘Southern

Sydney HawkBSC

The Importance of Perfecting Your Closer EventI’m Yours!

Signed, Sealed, DELIVERED...

Page 47: SACAC 2013 Signed Sealed Delivered

201268 Attend

45 Deposit67% Enroll

and Select ‘Southern

Sydney HawkBSC

The Importance of Perfecting Your Closer EventI’m Yours!

Signed, Sealed, DELIVERED...

2013134 AttendOn Goal for

72% to Deposit

Page 48: SACAC 2013 Signed Sealed Delivered

201268 Attend

45 Deposit67% Enroll

and Select ‘Southern

Sydney HawkBSC

The Importance of Perfecting Your Closer EventI’m Yours!

Signed, Sealed, DELIVERED...

2013134 AttendOn Goal for

72% to Deposit

Be Organized Generate Buy-In Close the Deal--Ask! Bring Them In

Page 49: SACAC 2013 Signed Sealed Delivered

Download Session Slides PDF at www.slideshare.net/targetx

Signed, Sealed, DELIVERED...I’m Yours!

The Importance of Perfecting Your Closer Event

Jennifer Waters, Director of [email protected]

Sheri Salmon AVP for [email protected]

Sydney Hawk Asst Dir of [email protected]

205.226. 4696www.bsc.com

Page 50: SACAC 2013 Signed Sealed Delivered

Download Session Slides PDF at www.slideshare.net/targetx

Signed, Sealed, DELIVERED...I’m Yours!

The Importance of Perfecting Your Closer Event

Jeff Kallay VP, [email protected]

877.715.7474www.targetx.com

Recruitment TechnologyEnterprise CRM for Recruitment, Retention and Advancement

Page 51: SACAC 2013 Signed Sealed Delivered

Download Session Slides PDF at www.slideshare.net/targetx

Jeff Kallay VP, [email protected]

877.715.7474www.targetx.comwww.renderexperiences.com

TargetX Campus Visit Consulting is Becoming:

Page 52: SACAC 2013 Signed Sealed Delivered

Sheri SalmonJennifer WatersSydney Hawk

Jeff Kallay

Signed, Sealed, DELIVERED...I’m Yours!

The Importance of Perfecting Your Closer Event

Download Session Slides PDF at www.slideshare.net/targetx