saburi tlc - coporate deck - 2015
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Saburi TLC presents
Managed Support Services
This information is confidential and intended for use only by the authorized Saburi TLC recipient. It may not be
published or disclosed to any third party without Saburi TLC’s prior written permission. 2015 © Saburi TLC
Worlwide Services Pvt Ltd
Enhancing ROI and Customer Satisfaction
Emerging Market Opportunity
• High growth in Consumer Managed Services.
• $5 Billion market by 2016 (up from $2 Billion in 2011).
• Driven by surge in IP connected devices (PC’s, tablets, smart phones, TV’s).
• There are 1.84 digital devices per person today. By 2020, there will be 6.6 connected devices per person!
• Resultant increase in device, data, connectivity, security and user issues.
• Today, 63% of consumers experience at least one device issue per year
• By 2015, this will grow by more than 3X per person per year
(Source: IDC, Cisco and Parks Associates)
Saburi TLC’s Mission:
1. To offer consumers & business users an ‘on-demand’, single-contact 24/7 Tech Support service that resolves any issue, for any device or brand, globally, and around the clock…all through one cloud-based console.
2. To offer our authorized partners easy-to-deploy premium
support services via an advanced platform that maximizes ROI from support calls, increases ‘touch points’, and thus enhances retention and loyalty.
Do you offer toll-free product support currently?
Do you fix your customer’s out-of-scope issues?
Do you invite free customers to call for help?
Are your product returns or charge backs an issue?
Do you upsell products or services via a call center?
Are your free customers offered a diagnosis at $0 cost to you?
If you answered “No” to any of the above – then Saburi TLC can help!
NOTE: Saburi TLC is an add-on service offering, not intended to
replace your support organization…but only enhance it!
Some Questions
…via Saburi TLC’s Premium Consumer Managed Services
Turn your support
group from a
cost center to a
profit generator
Enhanced ARPU*
resulting in 15-20%
top line growth!!
Boost customer
loyalty and reduce
support call ‘burden’
Saburi TLC will
cross-sell your other
products
MSP technology
increases touch
points, thus retention
Saburi TLC’s
programs optimize
ROI on ALL your
traffic
Saburi TLC converts
15-25% calls to sales
> shares $10-30+ per
call!!
* ARPU = Average Revenue Per User
Give your customers
some Saburi TLC and
enjoy increased
profits!!
Add Incremental Revenues
Co-brand or private
label Saburi TLC’s
services
Guaranteed services
at 95+% customer
satisfaction ratings
Calls
Visitors
Downloads / Installs
Abandons
POS / Cart Add-On
Support
Live Expert
Free Diagnostics
Call to Activate Software
Monetizing Software Flows
Saburi TLC...the Premium Consumer MSP
• Call center in India (China/Japan coming by 2016) offering multi-lingual sales & tech support
• 1000+ Agents led by Team with 12+ years of experience serving over 3MM satisfied consumers
• 24/7 on-demand, premium tech support – all year round
• Malware removal, system optimization, network set up, and more
• Upsell of partners’ software products
• Fast-track partner programs including co-branded service options
• Quick & easy integration with existing services and offers – completely turnkey
• BS 7790 and ISO 27001 certified operation centers
• PCI DSS Certified
One call, no ‘run around’…we fix it, or we’ll refund your customers - with no questions asked!
Managed Support Services
Our Core Services
• Remote 24/7 on-demand IT support
• Professional, proficient and personalized resolution services
• Single Fix Solutions
• Individual and Family Subscription Plans
• Business Subscription Plans
All Plans include:
Your Traffic + Our Live Experts = New Shared Revenue Streams
Please ask for SKU list for full Plan details. Custom plans available.
* Perpetual Plan option with $250 initial fee for setup, activation and first fix…then $9.99 per month for perpetual
service
** Margins are dependent on caller types (Paid vs Unpaid), call volumes, conversion rates and payment processing
fees
Our Revenue Share Model
Service Plans Suggested Retail Price Partner’s Margins**
Annual* Unlimited Subscription Plans: Individual / Family / Business
$350* - $600 for 1-3 PC’s and Multi-Year Options * Spot discount
30-40%
3-Month Unlimited Subscription Plan: Individual / Family / Business
$250 - $350 for 1 or 3 PC’s 30-40%
One Time Fix or Tune Up 1-time use only; (Saburi TLC upsells
unlimited scope subscriptions)
$69 per Fix or Tune Up (Promotional Downsell)
30%
Keep your Tier1 Support desk in place, and Saburi TLC as
add-on
Fast-Track: Commit, Plan, Design and Launch within 2 weeks
Dedicated phone numbers allocated for PTS (Premium Tech
Support), and published with messaging, as follows:
– Partner website (home and support pages)
– Software download / installation page
– Software un-installation page
– Software page while running diagnostic scans
– Payment confirmation page for software activation calls
– Email blast campaigns for registered software users to
get a free diagnosis & upgrade to PTS services
– In footer of any correspondence sent by customer
support / billing team
– Welcome email with Live Expert assistance TFN
published for every customer who purchases the software
Saburi TLC program enables a virtual one-stop-shop for
customers’ needs (tech support, billing and customer
service issues…all in one center!)
Easy to Engage, Market & Manage
Consumers
Saburi TLC’s Infrastructure Ecosystem includes:
Phone | Chat | Email
Remote Support
Office 365
Our Platform, Partners & Process
Small Businesses
Fully FTC compliant and PCI DSS certified
Saburi TLC delivers industry-leading ROI (verified across several partners)
Create new revenue streams via remote tech support services - which your
customers are buying elsewhere, already!
Offset CPA / SEM expenses significantly
Reduce product returns due to ‘false positives’
Increase customer touch points for higher retention
English & French (Japanese coming by late 2015)
Responsive, on-demand service that’s fast and effective!
Subscriptions support 1 or 3 PC’s = “Digital Insurance” for PC’s
Plan covers connected devices: printers, MP3’s, etc.
Engineers paid to service customers, NOT to get off the phone
Saburi TLC advises on future purchases and/or upgrades
Focused QA supported by Money Back Guarantee
Upper-band industry sales conversion rates
Why Partner with Saburi TLC?
For further information, please contact:
Anuj Jain, MD and President
www.SaburiSaburi TLC.com
Give your customers some Saburi TLC!
Saburi TLC thanks you for your interest!