s palooza learning through collaboration and the wisdom of crowds
DESCRIPTION
How can your organization use SharePoint 2013 social features and/or Yammer as an organizational learning tool?TRANSCRIPT
Learning Through Collaboration and the Wisdom of CrowdsSharePoint as an Organizational Learning Tool
Theresa Eller | [email protected] | @SharePointMadam
sharepointmadam.blogspot.com
Who is Theresa Eller?
SharePoint Career Path• First SharePoint Site was SP2003
• Site Owner for Training site
• Finance Site Collection Owner
• Corporate Trainer for SharePoint 2010
• InfoPath/Electronic Forms Advocate
• Farm Admin/Production Support
• SharePoint Consultant
Experience & Education• Business Systems Analyst at
MD Anderson Cancer Center
• BA in Public Relations
• MA in Teaching & Learning with
Technology
• @SharePointMadam
3 | SharePointalooza – Branson, MO 2014
Thank you, sponsors!
4 | SharePointalooza – Branson, MO 2014
A Few Reminders
• Download the attendee packet at http://bit.ly/SPAloozaAttendee
• Attend the “Rock Star” Sessions at the end of each day for fun, raffle prizes, wrist bands for concert access, and your chance to win a Surface Pro 3
• Attend Nintex’s Brown Bag lunch Friday and Saturday (lunch provided for first 100 people)
• Tweet about the event using #SharePointalooza
• Thank our sponsors
• Have a great time!
5 | SharePointalooza – Branson, MO 2014
The Bands
What better way to unwind after a long day of working out your brain than with some great live music at the amazing outdoor stage at Branson Landing! The bands will be playing both Friday and Saturday night from 6:30 pm to 10 pm.
“Learning is a social process.”
James Surowiecki | Author of The Wisdom of Crowds
Our Agenda Today
Explicit & Tacit
Knowledge
The Wisdom of
Crowds
Work Like A Network
Jellybean Experiment
Social & ECM in
SharePoint & Yammer
Convert Content
Into Knowledge
KnowledgeTacit knowledge forms the underlying framework that makes explicit knowledge possible.
Tacit Knowledge
• Knowledge that can’t be easily summarized or conveyed to others
• Specific to a particular place, job, or experience
• Tremendously valuable
Explicit Knowledge
• Documented knowledge
• Articulated knowledge, expressed and recorded as words, numbers, codes, mathematical and scientific formulae, and musical notations
• Easy to communicate, store, and distribute
• Found in books, on the web, and other visual and oral means
Source: http://www.businessdictionary.com
Sources of Explicit Knowledge in SharePoint
Blogs
Wikis
Videos
The Wisdom of Crowds“…under the right circumstances, groups are remarkably intelligent, and are often smarter than the smartest people in them.”
James Surowiecki | Author of The Wisdom of Crowds
The Wisdom of Crowds
• Collective or group intelligence• #SPHelp or SPYAM
• Online customer reviews
• Three conditions necessary for the crowd to be wise• Diversity
• Independence
• Decentralization
Diversity
• “…contributes not just by adding different perspectives to the group but also by making it easier for individuals to say what they really think.”
Independence
• “The smartest groups…are made up of people with diverse perspectives who are able to stay independent of each other.”
Decentralization
• “…power does not reside in one central location…”
• Opposite of top-down management
• Crucial to tacit knowledge
• “…encourages independence and specialization…while still allowing people to coordinate their activities and solve difficult problems”
• Intelligent results require aggregating information
Decentralization Example: Linux
• Owned by no one
• People work on what they’re interested in and ignore the rest
• Single most important challenger to Microsoft
Collective Intelligence Example: Google
• [Collective intelligence is] “the reason the Internet search engine Google can scan a billion Web pages and find the one page that has the exact piece of information you were looking for.”
Who Wants To Be A Millionaire?
• Friends and relatives, collectively identified as “experts,” guessed correctly 65% of the time
• Polls of the audience—random people with nothing better to do—guessed correctly 91% of the time
Work Like A Network“We believe the future of work is founded upon open, discoverable information sharing and constant collaboration that ultimately turns companies into networks. Today’s enterprise social and unified communication experiences are just the beginning.”
Jeff Teper | Tranforming work, Transforming Office | Blog post on Feb. 17, 2014
Delve (formerly Code named Oslo)
Office Graph – Powers Delve
Yammer
• Get connected to the right people
• Share information across teams
• Organize projects
All Company Feed
Group Feed
Yammer Groups
• Similar to Community Sites in SharePoint
Yammer Conversations
• Available within Office applications in O365
Accounting Today App of the Week: Yammer
• The problem with conversations is that they're ephemeral [short-lived]: People get together, they talk, sometimes they come up with a brilliant idea, more often they don't, but either way, no one's keeping track. Yammer can help.
• http://www.accountingtoday.com/accounting-technology/news/app-of-the-week-yammer70980-1.html• June 15, 2014 by Daniel Hood
How Many Jellybeans?“A classic demonstration of group intelligence is the jelly-beans-in-the-jar experiment, in which invariably the group estimate is superior to the vast majority of the individual guess.”
James Surowiecki | Author of The Wisdom of Crowds
Guess To Win
• Complete this quick Excel Survey for your chance towin the jar of jellybeans
http://1drv.ms/1pd25Su
How To Win
• Blog post:How to win a jellybean guessing contesthttp://diggy.wordpress.com/2007/03/07/how-to-win-a-jellybean-counting-contest/
Social & ECM in SharePoint“Social networks...allow people to connect and coordinate with each other without a single person being in charge.”
James Surowiecki | Author of The Wisdom of Crowds
Taking SharePoint Beyond the Intranet
Newsfeeds
• User’s dashboard• What’s relevant to the user
• What’s happening with everyone
• How to get contextually-relevant content from across the entire SharePoint environment
• Share status updates
• Mention other users using @name
• Multiple #tags in a single post
Source: http://www.chrisweldon.net/blog/2012/12/18/sharepoint-2013-tagging-social-tags/
Tags
Hashtags• Easy way to #tag
conversations and comments
• Always public
• Use Tags & Notes board to see previous #tags
• Supported in Yammer but not integrated with SP
Keywords• Pre-Populated terms
specified in Managed Metadata
• Example: Ask Me About in MySites
Source: http://www.chrisweldon.net/blog/2012/12/18/sharepoint-2013-tagging-social-tags/
Community Sites
• Meant to replace distribution lists in Exchange
• Enhanced version of discussion boards
• Focus on conversations
• Encourage shared interests
• Promote gamification through badges & reputations
• Portal lists all available community sites
Content Types & Metadata
Candy Type Brand Color Flavor Size Shape
Wonka Green Apple Small Round
Wonka Red Cherry Small Round
Mars Chocolate
Brown MilkChocolate
Full Size Rectangular
Mars Chocolate
Brown MilkChocolate
Fun Size Rectangular
Jelly Belly Red StrawberryJam
Small Oval
Jelly Belly Green Margarita Small Oval
Convert Content Into Knowledge“What you’d like is a way for individuals to specialize and to acquire local knowledge–which
increases the total amount of information available in the system–while also being able to
aggregate that local knowledge and private information into a collective whole.”
James Surowiecki | Author of The Wisdom of Crowds
Convert Content Into Knowledge
• Conversations happen online• Newsfeeds
• Community Sites
• Yammer
• Ask people to share every day• 1 they learned
• 2 things that they searched for
• Replace daily short (<15 minutes) meetings• e.g., Stand up
SharePoint Search
• Content is searchable because of• Hashtags
• Keywords
• Content types
• Metadata
Yammer Search
• Search for people, groups, and conversations
• Additional search optionsHashtags Keywords
