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  • ProAct Safety, Inc. 2011 All Rights Reserved. 1

    The Misunderstood, Yet Vital Role of Competency

    Shawn M. GallowayPresident, Chief Operating OfficerProAct Safety

    IADC Drilling Onshore Conference19 May 2011

    Competency

  • ProAct Safety, Inc. 2011 All Rights Reserved. 2

    Knowledge Is Not Competency

  • ProAct Safety, Inc. 2011 All Rights Reserved. 3

    Competencies

    Capabilities

    Competency

    Actual Performance

    Knowledge Is Not Competency

  • ProAct Safety, Inc. 2011 All Rights Reserved. 4

    Train

    Training

    Competency

  • ProAct Safety, Inc. 2011 All Rights Reserved. 5

    Building Habitual Competence

    No KnowledgeNo Skill

    KnowledgeNo Skill

    KnowledgeLow Skill

    KnowledgeHigh Skill

    EducationTraining

    Reinforcement

  • ProAct Safety, Inc. 2011 All Rights Reserved. 6

    Kirkpatrick's Four-Level Model

    Level 1: Reaction How the

    individuals receiving the

    training reacted to the information or

    experience

    Level 2: Learning Change in

    knowledge, skill set and attitudes of the students

    Level 3: Behavior Change or

    continuance of observable

    behavior within the work setting

    Level 4: Results Measurable benefits the organization

    realized following the training

  • ProAct Safety, Inc. 2011 All Rights Reserved. 7

    Leverage Multiple Learning & Sensory Styles

  • ProAct Safety, Inc. 2011 All Rights Reserved. 8

    CompetencyJob Description

    Orientation

    Continuing Education &

    Training

    Competency Assessment Performance

    Appraisal(Coaching: R+

    & ICAP)

    Effectiveness Assessed

    Description Review

    Competence ComponentsR+ = Positive ReinforcementICAP = Individual Coaching Action Plans

  • ProAct Safety, Inc. 2011 All Rights Reserved. 9

    Going Beyond

    Enhancing Personal Competency

  • ProAct Safety, Inc. 2011 All Rights Reserved. 10

    Undesirable Performance

    Effective Foundation:CompetenceConfidence

    I Want To

    Positive Internal Belief:

    Self-EfficacyInternal Locus of

    Control

    Mastery

    Flow

    Galloway Performance Progression

  • ProAct Safety, Inc. 2011 All Rights Reserved. 11

    Undesirable Performance

    Effective Foundation:CompetenceConfidence

    I Want To

    Positive Internal Belief:

    Self-EfficacyInternal Locus of

    Control

    Mastery

    Flow

    Galloway Performance Progression

  • ProAct Safety, Inc. 2011 All Rights Reserved. 12

    Galloway Performance Progression

    I Have To

    Minimal Effort &

    Malicious Compliance

    Undesirable Performance

    Effective Foundation:CompetenceConfidence

    I Want To

    Positive Internal Belief:

    Self-EfficacyInternal Locus of

    Control

    Mastery

    Flow

  • ProAct Safety, Inc. 2011 All Rights Reserved. 13

    I Have To

    Minimal Effort &

    Malicious Compliance

    External Locus of Control

    Galloway Performance ProgressionUndesirable Performance

    Effective Foundation:CompetenceConfidence

    I Want To

    Positive Internal Belief:

    Self-EfficacyInternal Locus of

    Control

    Mastery

    Flow

  • ProAct Safety, Inc. 2011 All Rights Reserved. 14

    I Have To

    External Locus of Control

    Minimal Effort &

    Malicious Compliance

    Galloway Performance ProgressionUndesirable Performance

    Effective Foundation:CompetenceConfidence

    I Want To

    Positive Internal Belief:

    Self-EfficacyInternal Locus of

    Control

    Mastery

    Flow

  • ProAct Safety, Inc. 2011 All Rights Reserved. 15

    I Have To

    External Locus of Control

    Minimal Effort &

    Malicious Compliance

    Galloway Performance ProgressionUndesirable Performance

    Effective Foundation:CompetenceConfidence

    I Want To

    Positive Internal Belief:

    Self-EfficacyInternal Locus of

    Control

    Mastery

    Flow

  • ProAct Safety, Inc. 2011 All Rights Reserved. 16

    Going Beyond

    Enhancing Cultural Competency

  • ProAct Safety, Inc. 2011 All Rights Reserved. 17

    Perceptions

    Attitudes

    Behaviors

    Experiences

    Stories

    + / -

    = Measurable

    First we shape our dwellings. Then our dwellings shape us.

    - Winston Churchill

  • ProAct Safety, Inc. 2011 All Rights Reserved. 18

    Practical Solutions for Safety Excellence.

    Work. Home. Life.

    Shawn M. GallowayPresident, Chief Operating Officer

    ProAct Safety+1.936.273.87001. 800.395.1347

    [email protected]

    Weekly Podcasts: www.SafetyCultureExcellence.com Articles and Videos on Demand: www.ProActSafety.com/Insights