Ryan Curran (914) 329-4530

RCurran92@gmail.comEDUCATION

Kean University, Union, NJ September 2010-May 2015Bachelors of Science in Information Technology

WORK EXPERIENCE

Sprout Health Group, Eatontown, NJ June 2015 - PresentIT Specialist

Oversee all IT operations for a 500 employee company in 15 locations, nationwide Office 365 management

o PowerShell scriptingo Office 365 Email Migration

Administered policy and procedure implementation designed for HIPAA compliance o Developed and managed status reports of privacy programs

Implemented data retention and communication policies as well as asset management and tracking

Manage and oversee facility setups of their network infrastructure, including but not limited to routers, switches, firewalls, phones and computers.

Active Directory Phone, email, networking, firewall, printer, as well as other hardware and software

support and troubleshooting Process improvement

Madison Square Garden Co., New York, NY August 2014 – May 2015Fall: Student Associate Systems Administrator / Spring: User Support Student Associate

Maintain Active directory in Windows Server 2008 and 2012, exchange, VPN and webmail

Service-Now Ticket Management Handle permission distribution and management within a SOX compliant company Presented process improvement changes with the implementation of Identity

Management Solutions Assist with IT procurement Provide Tier II/III and other support per request from various departments and

types of users to investigate and troubleshoot issues Provide end user support with Personal and Company owned devices, printer and

computers Application support such as CRM (Customer Relationship Management), Office,

iGreentree and other enterprise applications Hardware and software preparation and deployment Contribute to the company with ideas in process improvement to reduce

redundancy and utilize efficiency

Merck & Co., Rahway, NJ May 2014 – August 2014eDiscovery Analyst

Forensic data acquisition/collection in support of forensic investigations and electronic discovery matters

Exposure with Norton Ghost and FDK Forensic analysis, processing and tracking of collected data Maintain backups of user information in compliance with SOX and litigation rules

and regulations Maintain chain of custody throughout a structured workflow

Kean University Office of Computer & Information Services, Union, NJ April 2012-May 2014 Help Desk Support Specialist, Desktop Support Technician

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware

BMC TrackIt! Software Respond to queries either in person or over the phone Train computer users Maintain daily performance of computer systems Respond to email messages for customers seeking help Install, modify, and repair computer hardware and software Run diagnostic programs to resolve problems Resolve technical problems with Local Area Networks (LAN), Wide Area Networks

(WAN), and other systems

Kennedy Computer Consulting, Mamaroneck, NY June 2012-Au-gust 2012

Desktop Support Intern Server and system maintenance Server and personal system upgrades Set up and configure VPN access Serviced small to medium businesses Assisted in migration of email servers from local to cloud hosted systems

CERTIFICATES

Microsoft Virtual Academy – Security Fundamentals, 2015Microsoft Virtual Academy – Managing Office 365 with PowerShell, 2015

In progress: Linux Essentials Certification Network+ CCNA

TECHNICAL SKILLS

Fault Detection and Isolation, PowerShell, Situational Understanding, Diagnostics, Help Desk, Active Directory, Office 365, Installation, Support, ImplementationOperating Systems: Windows 7/8/10, Windows Server 2008/2012, Linux, CentOSSoftware: Spiceworks, Kipuworks, Logmein Premier