Campus Security “The Challenge”

Meeting Organisational and Community Expectation Today and Beyond

An overview of Monash University’s Security Services vision, model and

operation:

• Aligning security services with organisational plans

• Achieving an effective service capability

• People and technology

• Communication and relationships

Russell Gammie, University Security Manager, Monash University

• Established in 1958

• One of Australia’s largest universities

• Youngest member of the Group of Eight (the coalition of

Australia's preeminent research-intensive universities).

• 83rd on the Times Higher Education World University

- Best Global Universities Ranking 2014/15.

• 270,000 Monash graduates around the world

Monash University

Monash University

Student Enrolments:

64,847

Academic & General Staff:

14,409

ITALY,

Prato CentreINDIA, Monash

Academy

MALAYSIA

campus

AUSTRALIA

Berwick campus

Caulfield campus

Clayton campus

Parkville campus

Peninsula campus

SOUTH AFRICA

campus

CHINA, Joint

Graduate School

Evolution of Tertiary Security • Growing value and increasing operational complexity of tertiary environments

• Aside from teaching, research and offices they include retail, commercial, sport

and recreational, entertainment, public transport, roads and parking, industrial

and residential environments that integrate with surrounding communities

• Competitive high stakes industry

• Reputation and Success extremely important

• Campus Communities thrive with Cultural, Political, Religious and Social

diversity some of which are grappling with cutting edge changes

• High stress environments, often targets of protests, criminal activity and acts of

violence

• Likelihood + Consequence = developing capacity to protect University interests

• Less reliance on external emergency

services

• Increased professionalism, industry

standards & regulation - image

• Communicating better with our

management & community

• Universities better recognise the role,

capability & value of their security in

protecting the organisation

Aligning security services with

organisational plans

• University Strategic Plan -Focus Monash

2015-2020

• Faculty & Divisional Plans FSD

• FSD – Services Plan - includes Security

• Personal Development Plans - everyone

Monash University Strategic Plan

2015-2020

Mission

Through excellent research and education, Monash will discover,

teach and collaborate with partners to meet the challenges of the

age in service of national and international communities.

Vision

Monash will strive to achieve excellence in research and

education, built through a deep and extensive engagement with

the world, to serve the good of our communities and environment.

Monash University Strategic Plan

2015-2020

• Infrastructure: World-class infrastructure

• Building strength, networks and scale across campuses and faculties

to ensure they respond to the issues and opportunities of our region

and the world.

• Encourage greater student mobility, physical and virtual, and increase

interaction between students from different countries.

• Develop and reinforce student communities, increasing opportunities

to live on campus

Monash University Strategic Plan

2015-2020

• Encourage interaction and innovation through effective digital

environments and through well-planned campuses featuring …..

thriving social and cultural life.

• Open the life of our campuses to the surrounding community

• Build enduring partnerships with industry, government and other

organisations …..for the betterment of our communities.

• We will ensure our internal structures make it easy to collaborate with

us.

Monash University Security Services

vision, model and operation

1. Aligning security services with organisational plans

Aligning security services with

organisational plans

Operational Plan 2015

• More proactive strategic planning

• More efficient processes, systems and services

• Effective partnerships

• Simpler pathways

• A stronger, more cohesive Division

• Environmental Sustainability

• Social Inclusion

• Our people

Monash University Security Services

vision, model and operation

1. Aligning security services with organisational plans

2. Achieving an effective service capability

Achieving an effective service capability

– Senior Management Support

– Funding

– Appropriately trained staff

– Clearly defined role and responsibility

– Intelligence based practices

– Equipment

– Technology

– University Security Policies

– Contractors

– Standard Operating Procedures

Monash University Security Services

vision, model and operation

1. Aligning security services with organisational plans

2. Achieving an effective service capability

3. People and technology

People and technology

(People)

People and technology

(Technology)

• $7M – value of our network.

• Size of our network

• 15,000 Alarm Monitoring devices

• 2,500 Access Control doors

• 7 Nodes (servers)

• 191 panels

• 1024 4DC/DGP panels

191 Panels

1024 4DC/DGP Panels

7 Nodes(Servers)

Access Control / Alarm Monitoring

High Profile Sites

Comm Bank 2500 panels

NAB 1000 panels

Coles Group 1000 panels

Woolworths 1000 panels

Harvey Norman 500 panels

Education Sector 1500 panels

Sydney Water 450 panels

Implementation Controls

• University Policies - network ownership

• Integrated into the project planning & delivery

process

• Electronic Security Specifications

• Additional Integrator Training

• Authorised/Approved Installers

• Quality Inspections at handovers

Monash University Security Services

vision, model and operation

1. Aligning security services with organisational plans

2. Achieving an effective service capability

3. People and technology

4. Communication and relationships

Communication and relationships

• Creating awareness

– Internal & external networks

– Targeted Communications

– University Community interaction

– Events (o-week etc)

• Embedding security into University processes

– Building Infrastructure

– Travel assessment & crisis support

ACCOUNTABILTY

OUR CORE VALUES

Compliance HOW OUR INTERNAL CAPABILITY TO

FULFIL OUR PLAN

MEASURESHOW WE MEASURE THE

EFFECTIVNESS OF OUR CAPABILITIES

KPI

Annual

Reports

Client surveys Benchmarking against best practice

Internal Audits

External Audits

Compliance

Proactive

approach

More Efficient Processes,

Systems and Services Effective Partnerships Our People Sustainability Social Inclusion

Our Strategic Principles

HOW OUR INTERNAL CAPABILITY TO

FULFIL OUR PLANConduct investigations – criminal, security & misconduct

Collect, Collate & evaluate information (intelligence capacity)

Manage and respond to incidents, events & emergencies

Provision of 24/7 control room operations

Provide CCTV, alarm monitoring and security access control

Manage and share information

Implement strong integrity & accountability frameworks

Adapt and innovate

Undertake best practice financial management

Develop strong partnerships

Manage, develop and train our people

Conduct risk and business planning

Risk Assess University International Business Travel

Facilitate parking and traffic services

Build International Management Support

Provide public order management

Provide a highly visible security presence

Provide VIP security

Provide organisational security

Engage with and educate

the university community

Prepare briefs of evidence and reports

Deliver Crisis Management Services

Detect, Deter and Prevent security incidents, unlawful activities and misconduct

Investigate security incidents,

unlawful activities and

misconduct

Deliver protective security

Provide security and traffic advice to the university

WHAT THE SERVICES WE PROVIDE

Provide a safe, secure and orderly university community

Build organisational resilience

Protect university property

Liaise with international partners

VISIONTo provide a Safe,

Secure and Orderly

University

Community

MISSION Ensure the Safety and

Security of all Staff, Students

and Visitors of the University

and to Protect the University’s

Reputation, Property and

Assets.

WHYOUR MANDATE

SECURITY & TRAFFIC

• Thank you.

Meeting Organisational and

Community Expectation Today and

Beyond

“An overview of Monash University

Security Service’s vision, model and

operation”

Campus Security

“The Challenge”