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  • RUPPICTPolicyandMasterPlanFinal,March2017

    i

    MessagefromDr.MeyKalyan

    ChairofBoardofTrusteesofRUPP

    In the past decade, Cambodia has seen steady economic growths at around 7% annually.Nevertheless,Cambodiastillneedsmoredevelopmenttoupliftthelivingconditionsofherpeople.The key towardmore sustainable development ismaximizing capabilities of Cambodias youth topreparethemforaknowledge-basedeconomy,inwhichresearchisfoundationforrealknowledgeandforpositivechangesofthesociety.

    In linewith this awareness, in the 2014-2018 strategic plan, the Royal University of PhnomPenh(RUPP) stated very clearly its intention to be the flagship university of Cambodia in research,communityservices,learningandteaching.Itoutlinesgoalsandstrategiestobedoneintheyearstocome. To achieve this goal, RUPP has worked very closely with all its development partners toreform financial management and human resource management while at the same timerestructuringitsorganisationstructuretobemoreresponsivetocommunityandjob-marketneeds.

    It was part of this reform and restructuring process that the Board of Trustees of the universitydecidedtoestablishacultureofresearchamongthefacultymembers.Annualresearchbudgetwassecurelyallocatedandresearchcapacitydevelopmenthavebeenoneofthepriorities.

    Noticing the clear strategic plan and strong commitment to be the true flagship university ofCambodia,SwedishInternationalDevelopmentAuthority(Sida)haschosenRUPPtobealong-termdevelopmentpartner.SidaaimsatstrengtheningtheresearchcapacityinRUPPtorespondtobothsocialandacademicsneeds.However, todoresearch, ICT infrastructureneedstobe inplace.ThisICT policy andmaster plan is result of the joint effort between Sida andRUPP to ensure that ICTinfrastructurecanbebroughtintoexistenceinamoresustainablemanner.

    The Board of trustees of RUPP has been informed of the ICT policy and master plan and hasapprovedofboththepolicyandplan.WearegratefulthatSidaisgoingtoworkcloselywithRUPPtorealizethefirstsetofprioritiesforgoodgovernanceandresearch.AstheChairofBoardofTrusteesandonbehalfofotherBoardmembers,Iwouldliketoendorsethispolicyandmasterplan.WewilldoeverythingpossibleinourcapacitytomakesuretheplanscanbematerializedsothatRUPPcanbetrulyaflagshipuniversity.

    IthankSida,theSwedishembassyinPhnomPenh,andallRUPPerswhoworktirelesslytomakethispolicyandmasterplanareality.

    FaithfullyYours,

    MeyKalyan,PhDChairofBoardofTrustees

  • RUPPICTPolicyandMasterPlanFinal,March2017

    ii

    ForewordbyDr.ChetChealy

    RectorofRoyalUniversityofPhnomPenh

    Technology ismakinggreatcontribution to improve lifeandsociety.Recently, theMIT technologyreview listedtenbreakthroughtechnologiesof2017.These includereversingparalysis,self-drivingcarsandtrucks,payingwithyourface,practicalquantumcomputers,the360-degreeselfie,hotsolarcells, gene therapy 2.0, the cell atlas, botnets of things, and reinforcement learning. All thesebreakthroughsholdgreatpromisesforthesociety.

    At RUPP, we recognize the significances of technology, particularly information communicationstechnologyorICT.WeintendtointegrateICTinallourfunctionsandservices.ICTmakesitpossibletostore, retrieve, transmit, receive,andmanage information to themass ina timelymanner. It issuchasystemthatRUPPisgoingtoadopttomakeresearch,teaching,learning,andstudentservicesresponsiveandreliable.ItstartswithRUPPhavingitsownICTpolicyandmasterplan.

    The ICT policy andmaster plan emphasizes on facilitating the following services: connectivity andcommon network services; learning and research; university management and administration;governance,management,control,andmaintenanceofICTresources.Torealizethesepossibilities,the ICT policy and master plan also outlines a careful change management and monitoring andevaluationplans.

    IamthankfultothegovernmentofSweden,which,throughtheirdevelopmentauthority,Sida,andtheSwedishembassy inCambodia,workcloselywithRUPPtorealizetheuniversityvision, i.e.,tobecomeCambodiasflagshipuniversityinteaching,research,andcommunityservices.

    I also thankall staff, teachers, and students atRUPPwho contributed to thedevelopmentof thispolicy.Wearegoing towork together to implement the ICTpolicyandmasterplan so thatRUPPcouldbeatrulyCambodiasflagshipuniversity.

  • RUPPICTPolicyandMasterPlanFinal,March2017

    iii

    ForewordbyMr.MagnusSaemundsson

    SidasRepresentative

    ThenewICTPolicyandMasterPlanisagreatstepforwardinmakingRUPPaflagshipuniversityofCambodia. Modern and up to date ICT infrastructure is a prerequisite for conducting modernuniversity teaching and learning. Without access to databases and international science journalsscientificresearchcannotbeconductedinlinewithinternationalstandards.

    SidaandtheSwedishEmbassyinCambodiawelcomewarmlythisimportantstepthatwebelievewillbeabletofundamentallystrengthenRUPPasahighqualitycomprehensiveuniversity.

    YoursSincerely,

    MagnusSaemundssonFirstSecretary,EducationandResearchSwedishEmbassy,Cambodia

  • RUPPICTPolicyandMasterPlanFinal,March2017

    iv

    Contents

    ExecutiveSummary...........................................................................................................v

    ListofFigures...................................................................................................................vi

    ListofTables....................................................................................................................vii

    Abbreviations..................................................................................................................viii

    1. Introduction...............................................................................................................9

    2. PrioritisedProjectsandProjectManagement...........................................................102.1. PrioritiesandProjectIdentification...............................................................................102.2. KeyProjectElementsineachProject.............................................................................11

    2.2.1. DataNetworkProject...................................................................................................112.2.2. ITCProject....................................................................................................................112.2.3. NOC/DataCentreProject............................................................................................122.2.4. Intranet/InternetandAutomationProject..................................................................122.2.5. ManagementInformationSystems..............................................................................132.2.6. EndUserTraining.........................................................................................................14

    2.3. ProjectManagement.....................................................................................................14

    3. PlanningTimeline.....................................................................................................16

    4. PlanningBudget.......................................................................................................18

    Acknowledgements.........................................................................................................20

  • RUPPICTPolicyandMasterPlanFinal,March2017

    v

    ExecutiveSummaryRUPPsICTPolicyandMasterPlan(2017-2020),hereafterpolicyandplan,aimsatintegratingICTintoallaspectsofuniversitylifeforstudents,staff,andfacultymembers.Specifically,thepolicyandplanwillmakeitpossibleforICTtofacilitatethefollowingareasforeffectivenessandefficiency:(1)teaching, learning, and research; (2) academic administration and management; (3) libraryadministrationandmanagement;(4)financeadministrationandmanagement;(5)humanresourceadministrationandmanagement.FundedbySidabutdrivenbyallatRUPPfromsupportstafftotopmanagement,thispolicyandplanwill guide the implementation of the infrastructure, databases, information systems, andcorresponding processes and procedures in order to support the functional and policy levelaspirationoftheRoyalUniversityofPhnomPenh.Thepolicyhasthefollowingkeypolicystatements.RUPPshall:

    i. ImplementanICTgovernanceenvironmentthatensuresthatallstakeholdershaveasayattheappropriatelevelindeterminingthefunctionality,specification,andservicelevelsofallICTservicesandsystems

    ii. Establish/sustain a specialised ICT Support Unit responsible for the management, controlandmaintenanceofICTsystemsandservicestoensuretheavailabilitytousersattheagreedservicelevels

    iii. EnsurethatICTservicesandsystemsaresustainableby:a)Allocatingsufficientfinancialresources,combinedwithanICTFeechargeabletoevery

    student, tocover,asaminimum, the recurrent costsofall ICT servicesandsystemsandalsoprovideforgrowthandcontinuingmodernisation;

    b)EnsuringthattheICTSupportUnitisstaffedwithasufficientrangeofhumanresourceand skills combinedwith remuneration that recognises the reality that RUPPhas tocompete with the private for the kind of technical human resource that is able toensureavailabilityofICTservicesandsystemsattherequiredservicelevels.

    c) Using acquisition policies (for example local development wherever possible asopposed to buying proprietary systems; university-wide open source policies; etc.)thatminimiserecurrentcostswhilealsobuildinglocalcapacity;

    To materialize all components of the policy and plan, a budget around five million US dollars isneeded.Sidawillfundthefirstfewkeycomponentstokickstarttheprocess.Theseprioritizedareasinclude:(1)improvingandexpandingthecampusdatabackbone,(2)improvingandsettingupLANin buildings, (3) strengthening of ITC in terms of personnel, capacity, and equipment, (4)strengtheningtheNetworkOperationCenterandtheDataCenter,(5)intranet/internet(includingE-mailandaccesstointranetandinternetservicesaswell

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