rupak kumar pandit - cv

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Rupak Kumar Pandit Rupak Kumar Pandit PERSONAL PROFILE I am a versatile person with a broad perspective of interests. Since I've done many different jobs and have come across so many different people. As a professional musician, I regularly travel abroad as a musician, teacher and have developed strong communication skills. My employers have always been very pleased with my enthusiasm, energetic way of working and the fact that I am always on time, busy thinking and creating new things and opportunities to constantly developed and progress. Keywords: Early bird, flexible, and motivated Creative and thinking in solutions Social and friendly, loyal, like to work in a dynamic environment. I look forward to a dynamic career in an organization, which sets the best practices in the industry to which it belongs. The position should offer me an opportunity to refine my knowledge of various functions of the organization and contribute to the growth of the organization as a whole. PROFESSIONAL EXPERIENCE IT (Information Technology) IT (Information Technology) Hewlett Packard Hewlett Packard Technical Support Analyst February 2016- Present Dublin, Ireland Currently on roll of CPL deputed to HP, working on Dutch Project with co. Shell. Provide exceptional customer service via phone and email as appropriate. Resolve help desk issues including troubleshooting, hardware, software & Networking issues. Perform advanced problem analysis and isolates problems of moderate to high complexity, with little instruction from team leads and/or management. Achieves and maintains targeted call statistics such as number of calls answered, number of cases closed or issues resolved, along with other established goals. Raising ticket if any escalations arise. 1ICT / Kewkut India Pvt. Ltd. 1ICT / Kewkut India Pvt. Ltd. IT Helpdesk Engineer October 2015- January 2016 : +353894582799 : [email protected]

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Page 1: Rupak Kumar Pandit - CV

Rupak Kumar PanditRupak Kumar Pandit

PERSONAL PROFILE I am a versatile person with a broad perspective of interests. Since I've done many different jobs and have come across so many different people. As a professional musician, I regularly travel abroad as a musician, teacher and have developed strong communication skills. My employers have always been very pleased with my enthusiasm, energetic way of working and the fact that I am always on time, busy thinking and creating new things and opportunities to constantly developed and progress.

Keywords:

Early bird, flexible, and motivated Creative and thinking in solutions Social and friendly, loyal, like to work in a dynamic environment.

I look forward to a dynamic career in an organization, which sets the best practices in the industry to which it belongs. The position should offer me an opportunity to refine my knowledge of various functions of the organization and contribute to the growth of the organization as a whole.

PROFESSIONAL EXPERIENCE

IT (Information Technology)IT (Information Technology)

Hewlett Packard Hewlett Packard Technical Support Analyst February 2016- PresentDublin, Ireland

Currently on roll of CPL deputed to HP, working on Dutch Project with co. Shell. Provide exceptional customer service via phone and email as appropriate. Resolve help desk issues including troubleshooting, hardware, software & Networking

issues. Perform advanced problem analysis and isolates problems of moderate to high

complexity, with little instruction from team leads and/or management. Achieves and maintains targeted call statistics such as number of calls answered,

number of cases closed or issues resolved, along with other established goals. Raising ticket if any escalations arise.

1ICT / Kewkut India Pvt. Ltd.1ICT / Kewkut India Pvt. Ltd. IT Helpdesk Engineer October 2015- January 2016Gurgaon, India

Providing IT support to Dominos Pizzas Stores across Australia and New Zealand. Handled calls and emails escalations related to VMware, AD, Windows and other

technical queries of the client. Handling a separate team of 3 technicians for Streets & Pricing process for Dominos. To ensure customer satisfaction and timely case resolution on every call and ticket

raised. To ensure end to end resolution is provided to the client thus minimizing re-occurrence

of any issue. GPS roles and responsibility. Tracking all toppers which are on delivery. Assigning and configuring toppers into GPS system. Responsible for smooth operation of GPS tracking tool.

: +353894582799 : [email protected]

Page 2: Rupak Kumar Pandit - CV

RID, Town hall Government of SoesterbergRID, Town hall Government of Soesterberg Customer Support 6 monthsThe Netherlands

Town hall Government of SoestTown hall Government of Soest Customer Support 6 monthsThe Netherlands

Taking phone calls and handling tickets. Troubleshooting and configuring at server level. Troubleshooting and configuring on location like patching, installing.

Vi Computer shop, Hilversum Vi Computer shop, Hilversum Technical & Sales Support Engineer 1 YearThe Netherlands

Sales of IT hardware and software related products. Technical support for installing, updating, configuring software, replacing and repairing

hardware for printers, laptops and desktops.

NATIONAL & INTERNATIONAL

2015 India Concert tour, Delhi, Benares, Kolkata, DharamsalaIrelandConcert, workshop and teaching tour, Dublin, Cork, Sligo

2014 India Concert tour, Delhi, Benares, Kolkata, DharamsalaGermany Concert tour, Hamburg, Berlijn

2013 Germany Concert tour, Hamburg, München, Frankfurt

2012 Germany Concert tour, Hamburg, Frankfurt Belgium Concert tour, Antwerpen, BrusselsFrance Concert tour, ParisPortugal Concert tour, Lissabon

2011 Germany Concert tour, Hamburg, Frankfurt Italy Concert, workshop and teaching tour, Rome, Pisa

2010 Switzerland Concert tour, Sealisberg, Luzern

2009 The Royal Dutch Symphony Orchestra (Marco Polo project), Musician and Researcher

Research for similarities between Indian and Western music 9 rehearsals and 11 performences in the Concertgebouw, the Beurs

van Berlage and the National Opera and Ballet theater in Amsterdam.2008 Indian Film Festival Amsterdam

Giving a Lecture about Indian music and its history Giving a Workshop for the people to understand the Indian music and

instruments Performance by me with Sarod, Sitar and Vocal

Social Work2009 Animation team member, Camping and hotel spa, Belgium

Creating themes for the children Providing activities for children

2007 Voluntary work

Guest teacher: English and tabla lessons to a class of 30 children at Private School Dharamshala, India

EDUCATIONAL QUALIFICATION

2012-2013 Basic skills and Technology, IT, the Intermediate Vocational Education,

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Page 3: Rupak Kumar Pandit - CV

ROC Hilversum the Netherlands

2011 Basic skills and Technology, IT, the Intermediate Vocational Education, ROC Hilversum the Netherlands 2004-2005 Macromedia Dreamweaver courses, Web Designer, Certificate.2002-2004 Secondary education vocationally De Boogschutter, Amersfoort, The

Netherlands

EXTRA CURRICULAR ACTIVITIES

Music: I have a wide experience of performances, teaching, providing workshops on a global scale.

Have been in this profession of music since the last 21 years with much love and dedication.

Besides Indian Classical music I have done a lot of collaborations with the best musicians from all over the world and different genres of music.

PERSONAL INFORMATION

Date of Birth: 2nd December, 1987

Gender: Male

Marital Status: Married

Languages Known: Dutch, English Hindi: Fluently

Hobbies: Music, health and fitness, philosophy, cultures, literature, arts, traveling and Food

DECLARATION

I hereby declare that above information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.

Rupak Kumar Pandit

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