Questions and Answers

Running the well-oiled machineQuestions and Answers

WHAT is my question?Is it regarding pricing?Is the answer typically found on the website or in the Learn-More section?Does it have to do with artwork? product? Have I asked this question before?EXAMPLES:How much is the setup fee? (Pricing? Graphics? Website?)What is the production time? (Production? Website?)Can we do a rush? (Production? Marketing? Website?)What is the pricing for a rush? (Production? Marketing? Website?)Is my customers artwork in vector format? (Graphics? Website?) BTW: jpgs, pngs, bmp, tiffs are NEVER vectorWHOM should I ask?Option 1: Who probably knows this information?vs.Option 2: Who is responsible for this information?

Kevin/Sales: Pricing, Customer ServiceGraphics: Proofing, Artwork, Logo Cleanup/DesignMarketing: Pricing, Website, Tracking, Item Codes, Vendor InformationSQ Needs Better PricingSQ Price Beat RequestedSQ Pricing RequestedSQ Custom PricingPurchasing: Credit Memos, Payments/Checks, Outsourced OrdersProduction: Materials, Capabilities, Rush if not postedIT: Technology Trouble-shooting, etc.

HOW/WHEN should I ask?Kevin/SalesGraphicsMarketingPurchasingProductionIT----When is it appropriate to call? When is it appropriate to get out of my desk to ask?

Kevin/SalesEmail/call/come by if no interruptionGraphicsSend order or quote to Graphics and email/call ONLYMarketingSend quote to Marketing Alias and email ONLYPurchasingSend order to SO Purchase and email ONLYProductionSend order to Production Alias and email ONLYITSubmit IT request with web link, order #, etc. Email, call, ok.

WHAT IF ITS JUST A QUICK QUESTION?