TaskRabbit Handbook

TaskRabbit Handbook

A guide to being the best TaskRabbit you can be.

T H E

TaskRabbit Handbook

Welcome to TaskRabbit — you’re now a neighborhood hero. At TaskRabbit, our mission is to connect busy people with entrepreneurs like you who can help them get things done. In the process, we’re bringing back that old time neighborhood spirit.

Congratulations on becoming a TaskRabbit!

We’re really excited to have you as a member of our community. Pretty soon you'll be bidding like crazy, Tasking all the time, and unlocking rewards as you Level Up.

As your TaskRabbit Ambassador, I'm here for you. I'll be working hard to help you become an excellent TaskRabbit micro-entrepreneur. Please read this manual and keep it handy as you get to know the TaskRabbit marketplace.

If you have a question that isn't answered here, we've got three great options for you: • Our Support Forum - visit support.taskrabbit.com to get help from

other TaskRabbits and our Member Services Team.

• Our FAQ page - visit taskrabbit.com/faq.

• Our fantastic Member Services associates are available for you viaphone (888-661-8105), email (help@taskrabbit.com), or the greenHELP button on the lower right side of taskrabbit.com.

I look forward to seeing you around the marketplace!

Warmly,

Erika Murdock BalbuenaYour TaskRabbit Ambassador

TaskRabbit Handbook

The TaskRabbit Credo We’re entrepreneurs. We decide when we want to work and how much we want to bid for each Task.

We master every single Task because we love to make TaskPosters say “wow.” If things go wrong, we make them right.

We’re awesome communicators because being that way makes every Task better. We know how to listen and ask the right questions, and TaskPosters love us for it.

We think creatively to solve little problems before they become big problems. We’re trustworthy, not just because we’ve been vetted through formal channels, but because we’re dedicated professionals on a mission. We’re part of the movement working toward building a more collaborative economy. We’re friendly neighbors, and we’re working hard to bring back that neighborhood spirit to our communities.

We have the right to safe Tasking environments, respectful interactions with TaskPosters, and support from TaskRabbit Member Services. There are thousands of stories in the TaskRabbit community and we’re the heroes of them all.

Tasking From Start to FinishFeel like you need a roadmap? Check out these step-by-step tips to help you get Tasks and complete them, smoothly and efficiently.

Choose a Task to bid onBrowse and select Tasks based on when they were posted (Newest or Expiring Soon) or by Task Categories (Grocery, Delivery, Handyman). Or choose Tasks based on how many points you’ll receive (see Points and Levels)!

Bidding on a Task means that you understand the expectations and can meet them to the TaskPoster’s satisfaction. Ask yourself these questions before you bid.

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TaskRabbit Handbook

TimeHow long will this Task take me? What is my time worth to me?

DifficultyHow difficult is this Task? Do I have the proper tools and skills to complete it?

DistanceIs this Task within a reasonable distance from me?

ClarityDo I really understand what the TaskPoster is asking or do I need to clarify before bidding?

FeasibilityCan I actually complete this Task from start to finish? Have I anticipated any logistical issues that may arise?

ExpensesWhat extra expenses might be involved?

ScheduleWhen does the Task occur? Does it overlap with other appointments?

You’re ready, go bid!• When you bid, the TaskPoster will see a slightly

higher price. Watch for the small note under the

price you’re entering to see what price the

TaskPoster might see.

• If your TaskPoster chose auto-assign, your

bid may be selected if you’re the quickest bidder

under the TaskPoster’s desired price.

• If you have conditions that change the original

Task in any way, wait for a response from the

TaskPoster before making a bid.

• If the TaskPoster wants to work with you, but wants

to negotiate, they might send you a counter offer.

2TaskRabbit Handbook

How does pricing work? Visit our Pricing page to learn more.?Your PayYou bid $24 for a Task and get

assigned to complete it. You’ll receive

the entire amount of your bid in your

TaskRabbit account when the Task is

marked complete.

$24.00

Service FeeThe TaskPoster sees a bid that

has our Service Fee built in. The fee is

based on a sliding scale — the higher the

TaskPrice, the lower the service fee. In this

example, they would see a bid of $30.

$6.00Expenses You receive expenses related to

the Task through the website. These

costs are added to the TaskPoster’s final

TaskPrice and are not subject to a service

fee. Let’s say you spent $10 on flowers.

$10.00

The TaskPoster’s final payment will be

$40.00

Your bid is accepted• Make contact with the TaskPoster. It’s your responsibility to get in

contact with your TaskPoster as soon as possible.

3

Finish your Task.Do an awesome job!

Hit the Start Button.Just click the Start Button to let the TaskPoster know that their Task is

underway. Don’t worry if you can’t do it on the go. You’ll just need to click

it before you mark the Task complete.

Learn more »

4

Other ways you could be hired

Recurring TasksMany TaskPosters set up

Recurring Tasks for things they

need done frequently, like

grocery shopping. Once you're

committed to a Recurring Task,

you'll receive emails to remind

you to get it done each time.

Multiple TaskRabbitsSome Tasks require multiple

TaskRabbits to be completed.

Even after a TaskPoster decides

to work with you, you'll have to

wait until the other TaskRabbits

are on board before completing

the Task.

Direct HiringOnce you develop great

relationships with your

TaskPoster clients, you can

encourage them to hire you

directly through the button on

your TaskRabbit profile.

Hire Alex

TaskRabbit Handbook

Start Task

Mark it complete and get paidAfter you mark the Task complete, the TaskPoster will be notified to close the Task. Once that

happens, your fee and expense reimbursement will be deposited into your TaskRabbit Account.

If your TaskPoster forgets to close the Task it will be auto-closed 72 hours after you mark it

complete and your out-of-pocket expenses will be automatically approved.

Once your account has a balance of at least $25, a Withdraw link will appear – just click on it to

issue a payment. To access your account balance, click the dropdown menu (top right corner of

the website) next to your picture and select My Account.

You can get paid in one of two ways:

Payment by CheckTaskRabbit issues payments every Friday, so you’ll get the speediest payment if you

withdraw your funds by THURSDAY at 8pm. Allow five to seven business days (after

the Friday it’s issued) for your check to arrive.

Payment by PayPalTaskRabbit also allows you to be paid through PayPal. For faster payments, just use

your PayPal email address for withdrawls. These payments are processed before the

end of the day on Tuesdays and Fridays and may take three to four days on top of our

processing period to reach your bank account (depending on your bank). For even

quicker payment, get one of PayPal’s free debit cards.

NOTE: We wait three days to

process all payments. This ensures

that any issues, like reimbursements

or disputes, are addressed before the

funds are put in your account.

5TaskRabbit Handbook

You can withdraw your total account balance, or just a portion. You can also use your credits toward posting Tasks!

Adding Out-of-Pocket Expenses• When you mark your Task complete, be sure to include “out-of-pocket expenses.” Only include items that

you and your TaskPoster agreed on — extra fees shouldn’t surprise them.

• Some examples of out-of pocket expenses are $20 for groceries, $150 on an IKEA chair, $75 on a costume

rental you wore at an event. Things that aren’t typically considered out-of-pocket expenses: rental trucks, gas,

bridge tolls.

• Make sure to always get a receipt. Keep a copy or take a picture for your own records, and give the

TaskPoster the original.

6 Surveys, Reviews, and FeedbackYour feedback and reviews help us continue to have a healthy, happy, thriving community. Thanks for doing your part.

A Task is rated by the TaskPoster. The TaskPoster has an opportunity to leave a rating and review of their personal experience for a Task, so make sure you blow them away with awesome service!

You also have a chance to rate your TaskPoster. Once the Task has been closed and paid, you have the opportunity to rate your experience with your TaskPoster. The rating will be factored into the TaskPoster’s average star rating on the site.

TaskRabbit Handbook

Where’s My Tax Form?April 15th rolls around each year for each one of us. When you’re ready to do your taxes, download your Transaction History so you can see what you made for the year. In your My Account section there’s a direct link to your Transaction History in the pull-down menu.

All TaskRabbits are independent contractors. If you’re paid via check and have made more than $600 a year through TaskRabbit, we’ll email you W-9 form. Once we receive a completed W-9 from you, we will then send the 1099 form you need to file your taxes.

Due to a recent change in IRS regulations, we’re not sending 1099-MISC forms for payments withdrawn through PayPal even if you made more than $600 last year. Any tax information or paperwork you require should be processed through PayPal.

More information can be found here:http://payroll.intuit.com/support/kb/2001238.html?cid=1099_em

or on the IRS website: http://www.irs.gov/pub/irs-utl/td_9496_final_reg.pdf

HINT: Click on this bar to display information about gaining points and Leveling Up

First, let’s find your Level. When you log into your account, you’ll see a number

inside a yellow circle next to your photo. This is your

current Level. The number to the left of that lets you

know how many points you need to Level Up.

Now gain some points to Level Up.Your TaskRabbit Level reflects your overall level of

engagement in the TaskRabbit community. You win

points for all kinds of things:

Invite Friends Send a TaskRabbit invite to a friend.

Spot-on Bidding Your first offer on a Task is close to the TaskPoster's

hidden TaskPrice.

TaskRabbit to the Rescue Once a Task is on Red Alert notification, save the Task by bidding on it

and being accepted as the TaskRabbit for the job.

Quick Bidder Submit your bid within 30 minutes of the Task being posted and then win the Task.

Weekend Warrior Complete same-weekend Tasks between Friday and Sunday.

TaskPoster Recruiter Introduce a TaskPoster to the marketplace using an invite or PAL code and

have them post and complete their first Task.

TaskRabbit Points and LevelsTaskRabbit Handbook

Welcome back Erika!

Complete a Task Run a Task and mark it complete

Why Should I Care About Points?Tons of epic wins! The more you Level Up, the more you increase your visibility to TaskPosters, which means more

Tasks for you to run. As you earn points you’ll unlock opportunities to get TaskRabbit merchandise, business cards,

and more. You might even see your smiling profile pic on our TaskRabbit Leaderboard.

TaskRabbit PerksYou’ve already earned your first perk by becoming a TaskRabbit.

We think anyone who decides to help out their neighborhood by

becoming a micro-entrepreneur is a hero — and we think all heroes

deserve a cool ride. That’s why we’re hooking you up with a

discounted Zipcar membership.

TaskRabbit Handbook

HINT: Email store@taskrabbit.com to claim your prize when you reach Levels 5, 10, and 15.

Not a Zipcar member yet?

Fill out the TaskRabbit Zipcar application.

Already a Zipcar member? Find the phone number of your local Zipcar office to

get added to the TaskRabbit account in your city.

Dole Out Business CardsVisit moo.com to personalize your TaskRabbit business

cards — they contain your name, URL, and PAL code. Hand

your cards out to people in the grocery store line and have

them handy whenever you’re wearing your TaskRabbit T-shirt.

Customize Your Own URL Look for the edit field (pictured right) in your profile.

Be an Incredible Community MemberTo help grow and enrich the entire TaskRabbit community,

be sure to participate. Comment on Tasks to encourage

better communication from TaskPosters, flag Tasks that

look suspicious, and participate in our community forum.

Encourage LoyaltyIf a TaskPoster shows you some love, let them know they can

use the Direct Hire feature to request bids and accept your bids

easily in the future. They can also opt to hire you for Recurring

Tasks like weekly grocery shopping.

Being the Best TaskRabbit You Can Be

TaskRabbit Handbook

Dress for SuccessAs you build your own TaskRabbit business, remember that first impressions are important. Looking professional and

presentable while running a Task will help you get great reviews and repeat customers.

Give Amazing Customer Service The more you WOW your TaskPoster clients, the more Tasks you'll get to complete. Being awesome, communicating

well, and anticipating and solving little problems before they become big ones will help you Level Up, gather great

reviews, and make more moolah.

Hand Your PAL Code Out Like Candy Send the PAL code you received when you became a TaskRabbit to your friends, neighbors, and social network

followers to help the community grow. When a new TaskPoster uses the code they get $10 off their first Task, you

get a $10 bonus and 3 points, and TaskRabbit gets more awesome community members.

Meet Your Neighbors EventsIf you have a great understanding of your neighborhood and love spreading the word about TaskRabbit, email

lauren@taskrabbit.com to help out with TaskRabbit Street Team events in your area. You'll even earn some extra

moolah and points — don't forget your business cards!

HINT: Flagging a Task alerts the TaskRabbit Operations Team. The TaskPoster will only be alerted if we deem it necessary.

Hire Alex

Your Elevator PitchYou’ve got 30 seconds — how do you describe TaskRabbit and sell yourself?

Social Media Dos and Don’tsTaskRabbit Handbook

DO

DON’T

DO

DON’T

DO

DO

DON’T

Retweet our @TaskRabbit and @TaskRabbitHelp Tweets and/or communicate with us

via Twitter.

Include “TaskRabbit” or “TR” in your Twitter user name. Here’s an example of what not to do:

@TaskRabbitJenny, @JennytheTaskRabbit, @RobertTaskRabbit, @MarySuperTR

Spam or solicit random Twitter users with links to your PAL code like this: “Hey!

@TwitteruserX, you should use @TaskRabbit to get your chores done. Here’s my

PAL code. HIRE ME.”

Use your PAL code to invite people you know or meet to use TaskRabbit.

Tweet or post about your great @TaskRabbit experiences. It helps get the word out

about TaskRabbit.

Forget to be professional, which means not discussing TaskPosters, payment, or tax

information on social networks.

Share that you’re working as a TaskRabbit.

This is how we describe ourselves: How would you do it?

“TaskRabbit is a web and mobile marketplace that safely and reliably connects people and businesses with fully vetted people in their community to get everyday and skilled Tasks done.”

Like this? “TaskRabbit is an online and mobile marketplace

where you can outsource your everyday Tasks

to background-checked individuals in your

neighborhood.”

Or this? “TaskRabbits take care of things that you don’t

have time to do or can’t do.”

Or this? “A place to outsource your To-Dos to those in

your community, for example...”

General Dos, Don’tsTaskRabbit Handbook

Please Do Please Don’t• Take yourself and your Tasks seriously

and always act in a professional manner.

• Bid on Tasks that could benefit from yourspecialized skill set, and be sure to sell yourself in the comments.

• Bid on a Task only if you understand the expectations and you can meet them to the TaskPoster’s satisfaction.

• Be prepared for the Task at hand andclarify who’s providing supplies.

• Remind the TaskPoster to pay youthrough the marketplace, not in cash.

• Check your calendar before you bid toensure you’re available.

• Contact Member Services any timeyou have a question or concern.

• Bail on Tasks or be disrespectful toanyone in the community.

• Hesitate to help out other TaskPosters and TaskRabbits by asking and answeringquestions in the support forum.

• Bid on a Task if you know you don’t havethe skill set to complete it.

• Get stuck renting a lawn mower when theTaskPoster said they had one.

• Forget to keep your receipts for easyreimbursement.

• Mark a Task complete before it’s finished

• Forget to let us know when we’ve madeyour job easier. We love good reviews.

Some Tasks deal with sensitive information, so please always keep confidentiality and privacy in mind.

TaskRabbit Handbook

Protect YourselfPlease take all the necessary steps you need to ensure your safety while Tasking. Aside from using your common sense, ask yourself these questions for every Task:

• Do I have the skills needed to complete this Task?

• Do I have a Tasking routine to protect myself? Do I text a friend so someone knowswhere I am and/or document interactions with the TaskPosters via email?

• Does this Task include a lot of money up front or a credit card purchase?

• Am I sure this is legal?

• Does this Task seem suspicious to me?

• Is the TaskPoster asking me to do a different or an additional Task?

• Does it make sense that this Task is posted on TaskRabbit?

HINT: If you’d like to keep your phone number private, set up a Google voice number.

Safety is Our #1 ConcernWe can’t bring back that old time neighborhood feel if people don’t feel safe.

• If at ANY TIME you feel like you’re putting yourself in harm’s way by doing

the Task, please stop and call us immediately at 888-661-8105.

• If you see a Task on the site that could put other TaskRabbits in harm’s

way, we’d appreciate it if you let us know. Flag it as inappropriate using

the link on the Task page, and we’ll take the proper action.

• Remember that you operate as an independent contractor and liability rests

with you, so play it safe.

FAQsHave more questions? Visit our FAQ page or our support forum.

Can I accept cash payment?Only for any out-of-pocket expenses and tips you might be getting. Your TaskPayment must be paid

through TaskRabbit.com. Remember that if a TaskPoster hands you a check or cash, it’s your job to make

sure they know that this is in addition to the TaskPayment, which is to be paid only through the site. If

you are paid in cash, we reserve the right to remove any extra payments in your TaskRabbit Account.

Are there any protocols for doing Tasks that involve gift card or cash pick-up?Yes, protect yourself by asking for the reimbursement amount upfront for these purchases. It’s important for

you to protect yourself from any situations that make you feel uncomfortable. If you see a Task that seems

suspicious, flag it and don’t bid on it.

What if I don’t fully understand the Task that is posted?Ask questions first, bid later. If you have questions, add a comment. Asking questions helps a TaskPoster

understand which details to include in the future, and helps clarify things for your fellow TaskRabbits. If the

Task is illegal or inappropriate, flag it. If you need to withdraw a bid, let us know and we’ll try to help you out.

I got assigned to a Task. Now what?Awesome! You thoughtfully bid and were accepted. Now you’re required to complete the Task. You should

contact the TaskPoster immediately (within one hour of being assigned, or first thing in the morning if it’s late).

What if the TaskPoster wants to cancel the Task on the website and asks me to work on the same Task off-site?Politely decline. TaskRabbit is offering you access to our customers and providing you the platform to get

paid for your services and get valuable support when you need it. Taking TaskPosters and the Tasks they

need completed off-site will result in the loss of access to our network. Plus, it’s not very neighborly.

I received a warning email from the Policies Department, what gives?Doing things like taking cash payment, closing a Task before it’s finished, being unprofessional, or violating

the TaskRabbit Credo in any other way will result in warnings. Just keep the Credo in mind and you’ll be fine.

Can I send my husband/wife/boyfriend/second cousin/co-worker to do my Task?Sorry, TaskPosters want to see your smiling face, not anyone else’s. TaskPosters trust that all of the

TaskRabbits on the site are vetted and background-checked so please don’t send someone that hasn’t

gone through our vetting process. If they’re not a TaskRabbit yet, share the love and have them sign up!

Remember to give them your PAL code.

What if I need to cancel the Task due to a conflict or emergency?Make contact with your TaskPoster first to try to reschedule. If you can’t, let your TaskPoster know and use the

Cancel Task link on the Task page. This will send a cancellation request to our Operations Team.

TaskRabbit Handbook