Run SAP Implementation PartnerProgram for SAP Services Partners

Adopting the Run SAP methodology intoyour SAP® Implementations

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RUN SAP IMPLEMENTATION PARTNER PROGRAM FOR SAPSERVICES PARTNERS

Adopting the Run SAP Methodology into Your SAP® Implementations

Given the complexity of today’s IT environment, running business applications through theircomplete life cycle is a challenge. Customers must master an application’s complexity andacquire the technology, skills and resources to run it while minimizing cost and risk andincreasing efficiency, business process availability and transparency. By implementing SAPend-to-end solution operations standards, you can help your customers do all these things.

The Run SAP methodology is an integral part of SAP Enterprise Support services, a holisticsupport model designed to enable continuous improvement and successful solutionoperations at lower risk and cost. More information on SAP Enterprise Support can befound on the web at www.service.sap.com/enterprisesupport.

SAP Enterprise Support

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The Run SAP Methodology

Supporting End-to-End Solution Operation Standards

The Run SAP methodology is the ASAP methodology for operations. A phasedmethodology based on world class knowledge, it provides best-practices procedures,content, services, training and tools for end-to-end solution operations along with astandardized and proven implementation method. The Run SAP methodology focuses onapplication management, business process operations and administration of SAP solutions.The methodology describes how support strategies should be implemented across the lifecycle design, setup, operations, and optimization. And with its best practice documentationfor solution operations, it describes how to implement end-to-end solution operations fordifferent SAP software-based business processes.

SAP ASAP and Run SAP Methodologies

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The Run SAP methodology enables the implementation of end-to-end operations. Thismethodology includes:

The SAP standards for solution operations The road map of Run SAP to implement end-to-end solution operations A training and certification program Tools: including the SAP Solution Manager application management solution Support Services

SAP standards for solution operations

Each standard contains best-practice procedures on how to run the individual tasks,explanation on which tools within SAP Solution Manager should be used, and listings ofavailable training and services that support the adoption of the standard.

The road map for the Run SAP methodology guides you through defining the scope of theoperations to be implemented, preparing a detailed plan, performing the necessary setupprocedures, and running your SAP solution. Moreover, it helps you find the right strategyand tools to implement your end-to-end solution operations. The roadmap is in SAPSolution Manager as well as the SAP Service Marketplace extranet.

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The Run SAP Implementation Partner Program

Requirements and Benefits

The Run SAP Implementation Partner Program will help facilitate certification for partnerorganizations and guide their resources to required training in the end-to-end solutionoperation standards. The training and certification will prepare the partner to adopt the RunSAP methodology into its SAP implementation standards.

To participate, you must be an SAP Services Partner. Partners can work with their ActiveGlobal Support Partner Manager to determine what certification trainings are required andhow many resources need to be certified in each training focus area. Suggestedexperience and prerequisites for the participants are:

Experience with configuration and usage of Solution Manager (7.0 +) Experience with ABAP/Java based system management and administration Solid communication skills – ability to present standards effectively, not just

configure Experience with CRM a plus Experience with SAP Netweaver based systems and corresponding business

processes. Applicants must be direct salary employees – no contractors

The certification focus areas, or what are referred to as role-based training, include suchsessions as an overview of the Run SAP methodology , an overview of the CustomerCenter of Expertise, Solution Manager diagnostics and monitoring, change requestmanagement and business process monitoring. A certification exam is given at the end ofeach training. Passing participants are then recognized as SAP-certified supportconsultants. Partners must then strive for their organization to become certified in the RunSAP methodology. For partners to achieve this certification, the following requirementsmust be met:

Partner must adopt the Run SAP methodology into their own SAP implementationmethodology.

Partners must present a business plan for the Run SAP methodology Partner must create their own Run SAP methodology practice, which requires a

specific number of certified support consultants in each focus area based on globalor local certification. Details on this can be found in the Run SAP ImplementationPartner program guide. The location or country of a local SAP services partner isdefined by where their SAP partnership agreement was executed. The Run SAPImplementation Partner program guide can be found on the SAP Partner portal at:http://partner.sap.com/runsapimplementationpartner.

It is required that the minimum number of partner resources must pass thecertification exam in order to become SAP-certified support consultants. This firststep must be satisfied before the partner can proceed with the organizational

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certification. The partner organization then must pass an audit based on thequalifications mentioned previously.

Once your partner organization satisfies the requirements to become SAP-certified in theRun SAP methodology you will be able to use the official “SAP certified in Run SAPimplementation” logo in your marketing collateral for the region or location in which youhave been certified. Re-certification audits will be conducted every year to ensurecompliance and assess customer references.

The Run SAP implementation Partner Program will enable you to offer a high-value,strategic service to net-new and existing customers when you use the Run SAPmethodology to assess and scope implementations. It will allow you to help yourcustomers reduce their operating costs by creating standards and unification of processes,enabling greater operational efficiencies, creating more transparency in operations,mitigating risk and reducing costly downtimes. The Run SAP methodology will also fosterthe enablement of enterprise service-oriented architecture (enterprise SOA) readiness forcustomers.

Customers who work with certified Run SAP Implementation partners and their certifiedresources know that these partners have demonstrated and attained capabilities throughthe Run SAP Implementation Partner certification to implement the end-to-end solutionoperation standards and help customers be the best run businesses.

More information on the Run SAP Implementation Partner Program can be found on theSAP Partner Portal at http://partner.sap.com/runsapimplementationpartner.

Questions about the Run SAP Implementation Partner Program should be directed toSAPAGSRunSAPPartner@sap.com

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