rumors quashed at the speed of light govt20camp presentation

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Rumors quashed at the speed of light…or within an hour

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Case study using Twitter as one tool to quickly counter rumors.

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Page 1: Rumors Quashed At The Speed Of Light Govt20camp Presentation

Rumors quashed at the speed of light…or within an hour

Page 2: Rumors Quashed At The Speed Of Light Govt20camp Presentation

At 1:35 EST, March 23, CNN.com reported that a USAF C-17 had crashed near Olney, Texas.

Page 3: Rumors Quashed At The Speed Of Light Govt20camp Presentation

Within one minute, the story had bounced to Twitter.

Page 4: Rumors Quashed At The Speed Of Light Govt20camp Presentation

Nine minutes later, the threads begin to pick up the story & distribute it.

Page 5: Rumors Quashed At The Speed Of Light Govt20camp Presentation

Seventeen minutes later, the official voice of the AF on Twitter countered the CNN story.

Page 6: Rumors Quashed At The Speed Of Light Govt20camp Presentation

In addition to engagement in the social sphere, the folks at our national press desk talked to CNN, AF

Times, etc, using more traditional media engagement tactics, i.e. phone & e-mail.

Page 7: Rumors Quashed At The Speed Of Light Govt20camp Presentation

By 2:31 EST, 55 minutes after the initial report, the following was posted on CNN.com

Page 8: Rumors Quashed At The Speed Of Light Govt20camp Presentation

And AF Times posted this at 3 PM

Page 9: Rumors Quashed At The Speed Of Light Govt20camp Presentation

By 3:15 EST, the search confirmed

the rumor was false

Page 10: Rumors Quashed At The Speed Of Light Govt20camp Presentation

We’ve established a response precedent.

Questions?

http://twitter.com/csukach