Ruby Parks, BSN, RN

4143 West Westcott Drive

Glendale, Az. 81308

480-886-3145

rubymay1261@gmail.com

Dear Madam or Sir,

My name is Ruby M. Parks, BSN, RN. I have15 years of experience as a nurse in various areas of nursing,

ranging from long term care, medical surgical, ambulatory specialty clinics, nursing management and

currently utilization review. I came across your job posting on the Indeed web site, and was immediately

interested in the position. I believe that I could provide a valuable service for your company, and that my

abilities would suit the role you need filled.

As you can see from the attached resume, I have a wide range of experience at different levels of nursing.

Over the course of 20 years in the health care industry, I have held positions as a certified nursing

assistant, unit secretary, float pool RN, and two positions as director of nursing. I have extensive

experience in diabetes education, behavioral health and utilization review. I feel my knowledge of medical

terminology, customer service and medical computer software would be a valuable asset for this position.

Working on various assignments has allowed me to develop and demonstrate my ability to adapt quickly

to new environments and communicate effectively with a diverse range of patients and colleagues. I get

along well with others and work productively in a team environment. I have a reputation for displaying

empathy and patience, being organized and efficient, and communicating well with patients and their

families.

I would be honored and excited to be a part of your team and contribute my skills to your staff and

patients. I welcome the opportunity to discuss this position in person at your convenience. I look forward

to an interview with you to discuss my education and experience. If there is any additional information

you would like me to provide, please feel free to contact me at the information above. Your time and

consideration are greatly appreciated

Sincerely,

Ruby Parks, BSN, RN

Professional Experiences

Billing Solutions LLC.

6752 Inter-Cal Way, Suite 101

Prescott, Arizona 86301

855-552-2455

Utilization RN September 2014 to

current

The primary responsibility of the utilization review nurse is to review medical records and prepare

clinical appeals (when appropriate) on medical necessity, level of care, length of stay, and authorization

denials for patients in treatment. An understanding of the severity of an array illnesses, intensity of

service, and care coordination needs are key. As the UR nurse I must integrate clinical knowledge with

billing knowledge to review, evaluate, and appeal clinical denials related to the care provided to the

patient. As the UR nurse, I work with the multidisciplinary team to assess and improve the denial

management, documentation, and appeals process of such findings while ensuring the patient’s needs are

addresses and met.

Maricopa Integrated Health Systems August 2007 to

October 2012

2601 E. Roosevelt Street

Phoenix, Az. 85308

602-344-5011

Staff RN

While working at MIHS in an RN position, I performed all tasks with a patient-centered focus while

seeking opportunities for improvement of processes and treatments. Recorded patients' medical history,

vital and test results in medical records, delivered high-quality and compassionate treatment to indigent

and low-income patient community and accurately documented all elements of nursing assessment,

treatments, medications, discharge instructions and follow-up care. I ensured proper care for victims of

domestic violence who presented to outpatient care clinic. I achieved departmental goals and objectives by

instituting new processes and standards for patient care for three attending physicians, multiple

residents and medical students. I evaluated patient care needs, and maintained patient flow in the

outpatient clinic. I contributed substantially to successful department JCAHO accreditation while

ensuring HIPAA compliance. I actively participated in unit-based Quality Assurance Program. I have

sound, ethical and independent decision-making ability consistent with medical protocols. I continually

maintained and improved the company's reputation and positive image in the markets served. I am

proficient in Epic on the clinical side; I frequently assisted the attending physicians and residents with

problems they were experiencing while using Epic. I also worked with the new employees in the Med-Sub

clinic assisting them as they learned the functions required to perform patient documentation and care. I

can type, use the fax machines, and copy machines. I have worked with and used MS office, email and the

Copa Net.

Four Corners Health Care Center October 2006 to

August 2007

2911 Junction Street

Durango, Co 81301

970-247-2215

Director of Nursing

Part of my responsibilities were to oversee all staff who provide nursing care to the facility’s residents,

ensure that there was a procedure to collect and review nursing staff licensure , certification , credentials,

establish rules governing the conduct of nursing staff and ensure that all nursing staff were held

accountable for the care they deliver to residents in the nursing facility. Accepted responsibility for the

care of residents and supported resident discharges and transfers when appropriate and ensured

adequate ongoing nursing coverage. Routinely participated in ongoing facility efforts to improve the

overall quality of the nursing care, including facility efforts to evaluate and address the causes of various

care related problems and deficiencies.

Community Connections Inc. (CCI) February 2002 to

October 2006

281 Sawyer Drive STE. 200

Durango, CO 81303

970-259-2464

Registered Nurse and Director of Health Services

As the Health Services Nurse for CCI I established and maintained systems that safely met clients'

needs. I monitor the health and well-being of 57 clients with developmental disabilities. I encouraged

creative thinking, problem solving, and staff empowerment to improve morale and teamwork. Routinely

collaborated with department managers to correct problems and improve services. I initiated programs

that standardized employee training and led to increase in customer satisfaction by 30%. With staff

assistance, we as a team maintained CMS health and safety certification 5 years in a row.

Mercy Regional Medical Center August 1996 to

February 2006 Durango, Colorado (I worked part time on call in 2005 & 2006)

970-247-4311

Float pool RN. Floated to all the units except ICU, L&D and ER. Provided direct patient care on all the

units I floated to. I participated on unit improvement committees, I applied for and was accepted into the

hospital's clinical ladders program for inpatient and out-patient diabetes education. I worked closely with

the certified diabetes educator and assisted with outpatient juvenile diabetes community clinics

performing HgbA1c test and providing patient education and family support. I assisted with the

outpatient support group for type II diabetes every month and I covered for CDE for emergent diabetes

education when the CDE was out of town.

Academic Achievements

Indiana Wesleyan University

Marion Indiana

Bachelor of Science in Nursing

Graduated Cum Laude

4.0 GPA

Academic Achievement Award for power point presentation on Diabetes care and Management.

Coursework in Diabetes Management,

Coursework in Adult and Family Health,

Coursework in Women's Health

Pueblo Community College

Durango, Colorado

Associate of Applied Science in Nursing

Graduated with Honors

4.0 GPA

Professional References

Dr. Timothy Kuberski

District Medical Group

Maricopa Integrated Health System

Infectious Disease clinic and hospital attending

602-390-2685

Dr. Marc Merroto

District Medical Group

Maricopa Integrated Health System

Neurology clinic and hospital attending

602-317-5436

Deanna Gem, NP

Outpatient Neurology Nurse Practitioner

District Medical Group

CHC Medical Sub-Specialty

602-677-1865

Deepa Joshi, NP

Maricopa Integrated Health System

District Medical Group

480-335-6629

Laurie Wood

Maricopa Integrated Health System

Vice President of Ambulatory Services

602-344-1159

Kathleen Rhodes, RN, MS

Maricopa Integrated Health System

Director of Nursing for Ambulatory Services

602-344-5558

I continually seek out educational programs and seminars to increase my nursing knowledge and improve my nursing skills. I am

a member of the American Diabetes Association, the American Association for Diabetes Educators and the Arizona Nephrology

Nurses Association