rtcl_passive maintenance operation presentation

RINGTECH COMMUNICATION LTD.

F O R B E T T E R T O M O R R O W

OPERATION MAINTENANCE (Passive Part)

For better tomorrow RTCL

RINGTECH COMMUNICATION LTD.(RTCL) Telecom focus on Engineering Installation , Commissioning and Maintenance service with vision to provide End to End solution covering Telecom Turnkey and Managed Service operation. To set this vision RTCL running Operation Umbrella(Passive part under Huawei from last July 2013).

With growing exposure in O&M field, RTCL launched this entity as Telecom Service provider in the mid of 2007 with Banglalink under Alendick at Narayongang (Active & Passive Maintenance) and directly under Banglalink 2008. RTCL Telecom comprises a rich set of industry experienced personnel with the mission of delivering best practiced services and value with maximum efficiency guaranteeing customer’s peace of mind.

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INTRODUCTION

For better tomorrow RTCL 3

KEY FACTOR OF TODAY SESSION

RTCL Company Overview

Project Management Management of combined functions. Practical experience and future field operation.

Business Understanding and Focus Overall understanding on passive network operation.

Fund arrangement, Resource development and engagement,Transition plan.

Scenario Analysis Case analysis capacity based on a given scenario.


Established in 20045 different office spaces in Bangladesh; 1 in Dhaka & 4 in ZonalEnlisted with more telecom Operator & Vendor, as local SPService all over Bangladesh

More than 380 full time employee’sSkilled employee’s at O&M- 121 & at TI-259 Management level 71 graduate & Masters professional employee’s56 Skilled B.Sc. Engineer’s73 Skilled Diploma Engineer’s180 Skilled Technician’s

Annual Turnover

Average turnover per year BDT 220 million (approx. )

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RTCL OVERVIEW


Steering Committee

MANAGEMENT

Engr. Nazrul Islam ChairmanEngr. Abdul Alim Managing DirectorEngr. Mostafa Kamal DirectorEngr. Md. Mahbubul Alam Director

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Engr. Yeashir Arafat General Manager

Engr. Md.Tuhinuzzaman DGM Rollout

Engr. Md. Mosharof Hossain DGM Technical

Md. Hasibull Hosain Sr. PM Operation


MANAGEMENT OF COMBINED FUNCTIONS

In the functional form of organization, work activities are structurally segmented according to RTCL “function’’. RTCL similarity of purpose, For example: - Strong Project Matrix - General Administration - Accounting & Finance- Planning, Monitoring, Control & Tracking - Training & Development- Logistics/Transportation - Procurement- IT Support- Legal assist These are the typical functions one would expect to find in our organizations.


RingTech presently expertise a full range of Telecommunication services including Manage Service (719-(Only DG- 47, CP+DG-137, ONLY CP 544) Sites for GP & 660-(Only DG- 61, CP+DG-155, ONLY CP 444) sites for Airtel Operation) and Survey, BTS, MW, BSC, MSC, HLR, Optical MUX, IN, OSP, and turnkey Civil Works. We have successfully completed huge quantity of BTS & MW during last 10 years (BTS more than 7500 sites and MW more than 2500 hops).

RingTech is well familiar with GP Network as more one year fully involved under Huawei Bangladesh Regionalization Manage Service (Operation Umbrella) passive activities at Zone-2. Also RingTech has been successfully maintains a roll of highly experienced & professional teams for Bangladesh GP 2G SWAP project ( BTS Maintenance Part ) and at this moment Bangladesh GP 3G Blue Moon Project (BTS Maintenance Part) at Sylhet Zone under Huawei.

PRACTICAL EXPERIENCE


Senior Management

Field Project Manager ENGINEERING EMS Technician RMS Technician

RM Comilla

PC OfficeExec.

On Call

PGSup

Sr.Tech

Jr. Tech

OtherTech

Sr.Tech

Jr.Tech

OtherTech

RM Noakhali

RM Chandpur

2 3 3 22 4 4 6 2 2 6

2 3 2 14 3 3 4 2 2 4

2 2 2 7 2 2 2 2 1 2

PRACTICAL PROJECT MANAGEMENT

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PRACTICAL EXPERIENCE ON FIELD OPERATION


User Change Management

Service EMS & RMS

Incident Management

Seminar and on site workshop

Network Performance Management

Spare ManagementDisaster

Recovery

Problem Management

Approval, Settlement Tracking,

Invoicing & Acceptance

User dashboards

Refueling Service

Service Capacity PG, DVS & Other

JOB

Vehicle Management

Set up User SLAMonitor service SLA

Service Impact

User Problem Handling

Customer Order Handling

Service Audit Management

User ServiceManagement Desk

SLA Management

SERVICE SUPPORT FLOW CHART

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PRACTICAL SERVICE SUPPORT

Air Conditioner/DVS Maintenance – Commitment : Expert & skilled manpower are works in allocated task. Good quality spares with sincere checking. Team always ready to meet SLA for both RMS & EMS.– Servicing Schedule : DVS RMS every two months schedule with Filter change as required. AC Regular sites: Once in every 4 months. AC Hub sites and Backbone sites : once in every 3 months.

Civil Works Maintenance/ E Bill Collection & Preparation– Commitment : Qualified manpower are engage as per GP standard. Search job SLA & identifying. Assure good quality spares. Handover the work after completion notification as per GP standard guideline.

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AG Refueling– Commitment : Making schedule for refueling on the basis of given PSA data. Ensure all allocated sites refueling before fuel alarm. Contact with local fuel pump for assurance to provide fuel in any condition. Reserve sufficient fuel for emergency support purpose and ready to refuel any particular site. Proper refueling schedule so that no site outage occurs due to lack of fuel. Ensure fuel greed with fuel tank checking during present at site for any other activity.

AG Maintenance – Commitment : Skilled AG expert engage for RMS & EMS. During RMS, team health checked & rectify all needful job for running the AG smoothly. Alarm control/signal system measure with good quality spares and meet SLA. Spares (EMS) will have six months warranty.– Servicing Schedule : AG RMS every three months schedule/running hours which come earlier as required.



Portable Genset Running– Commitment : Teams are always ready to meet SLA. PG running in BTS sites (both GF & RT ) sites as per GP request. All time minimum 2 PG stand as spare if any PG getting faulty in a sub enter. Portable genset will be provided by RTCL. In any emergency RTCL may also need to arrange

additional portable genset for support purpose. We increase almost double quantity PG during summer. GP provided Portable Genset must be used for GP sites only. In every sub center expert PG rectify technician is engage for quick rectify the faulty PG. All PG are checked by GP concern & perform as per GP requirement. For new PG run technician, he can only perform after in house & on site training.



Registered capital (local currency): BDT 1,00,00,000.00

Finance status in recent past three years （ Currency-BDT）：

Finance Item Year - 2013 Year - 2012 Year - 2011

Annual Gross Asset 94,222,324.00 81,364,954.00 68,050,274.00

Annual Liability 35,543,732.00 30,70,9656.00 25,664,389.00

Annual Turnover 191,826,780.00 198,465,890.00 271,436,520.00

Annual Cash-flow Amount 95,277,060.00 91,959,981.00 131,480,951.00

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FUND ARRANGEMENT(FINANCIAL INFORMATION)

RTCL has solvency to handle new project as per project funding requirement.


Telecom Future Operation Goal

RF & LOS Survey

Professional ServiceSite Acquisition

Telecom Implementation

Network Optimization

OFFER SERVICE

Active Maintenance

BTS Maintenance

Optical Fiber Maintenance

MW Maintenance Site Security

FUTURE SERVICE

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Civil Infrastructure

Passive Maintenance

Telecom Implementation

Passive Maintenance

Turnkey Solution


BUSINESS UNDERSTANDING ON PASSIVE NETWORK OPERATION

RTCL focus on Customer satisfaction, stand in dynamic and developing field of practice with well defined in terms such as ‘sustainable’, ‘green’ and ‘environmental’ are often used interchangeably and in varied contexts-

Ask the expert core unit resources Benchmarking customer service Customer complaints with the right feedback Customer prediction and Journey Mapping Metrics, Spare, Funding, Schedule/plan and Tools focus Available stock Counseling, Seminar and on site workshop

Search the KPI & SLA Monitoring, Tracking, Reporting, Acceptance & invoicing

Audit, Site Security & Petrol team

24*7 Service & support


Vehicle

Accoun

ts Han

dle (m

illion) PG

Emplo

yee No

DG Site

Refuelin

g (Lite

r in Th

ousan

d)

0

50

100

150

200

250

Year 2013 (July-Dec)

Year 2014 ( Jan-Jun)

Future Plan

GP PROJECT RESOURCE DEVELOPMENT PLAN

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AIRTEL PROJECT RESOURCE DEVELOPMENT PLAN

Vehicle

Accoun

ts Han

dle (m

illion) PG

Emplo

yee No

DG Site

Refuelin

g (Lite

r in Th

ousan

d)

0

50

100

150

200

250

300

350

Year 2013 (July-Dec)

Year 2014 ( Jan-Jun)

Future Plan


AG Tech

nician - S

r.

AG Tech

nician -

Jr.

PG Tech

nician

AC Tech

nician

CW Te

chnicia

n

Power Lin

e Main

tenan

ce

Electr

ic Bill C

ollection

DVS Tech

nician

Solar

Panel

Servic

ing0

2

4

6

8

10

12

14

16

18

20

Year-2013 Year-2014 Future Plan

GP RESOURCE ENGAGEMENT & TRANSITION PLAN

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EXPERIENCE CERTIFICATION

PASSIVE SERVICE ACTIVE SERVICE


SCENARIO ANALYSIS

Analysis incident history Investigation internal & field force Collection of proof/evidence Checked details data & communication Terminated from our company for the incidence Suspected

person and take legal action

Incident response info walk to talk with customer

Scenario analysis can help us strengthen our business decision making abilities; it can also help to sharpen our corporate strategic thinking Analyze the strength , weaknesses and identify opportunities and threats of the project. SWOT analysis baseline issued as the basis for future improvements-

Comparing measured results to predefined SWOT

Situational Awareness Policy Enforcement Detecting Insider Threats


Sound Financial Strength to ensure operation.

Experienced Management Team having professional profile in Active and Passive Maintenance.

Successful project accomplishment record with Grameenphone, Banglalink , RoBI , Airtel, City Cell and Qubee various Implementation and operation service.

Committed to provide best support and solution in terms to gain competitive market share.

Strong sourcing directory to find relevant resources in short span of time as per project requirements.

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CONCLUSION


QUESTION & ANSWER


CONTACT ADDRESS

Bangladesh

RingTech Centre19/1 North Dhanmondi, Kalabagan,Dhaka-1205. Bangladesh.

Contact Info:Phone: +88-02-9120375, Fax: +88-02-8144431Mobile: +8801713090692,01713099800 (Email)- [email protected] [email protected]

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Prepared By

Engr. Yeashir ArafatGeneral Manager Mobile:+8801713090692,01711117415

mailto:info@ringtechbd

mailto:[email protected]

mailto:info@ringtechbd


Thanks

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rtcl_passive maintenance operation presentation

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