Royal Review August 15, 2014

RVH wins three Studer Group® awards

Royal Victoria Regional Health Centre has received three Studer Group® Canada Excellence in Patient Care awards. Janice Skot, RVH Presi-dent and CEO, was among those who accepted these awards on behalf of this or-ganization at Studer Group’s® 12th annual What’s Right in Health Care® conference.

RVH was honoured for exemplary improvements in hand hygiene rates, success with Alternative Level of Care (ALC) patients through the Home First philosophy and the reduction of hospital ac-quired C. Difficile rates. Last year RVH received an Excellence in Patient Care award for Improved Op-erating Income most notably

for achieving a balanced budget and previously we were also recognized as ‘International Organization of the Quarter’. “These achievements are powered by the MY CARE strategy and our collective unwavering focus on improv-ing the patient and family ex-perience,” says Skot.

Hockey Night in Barrie scores! MP Patrick Brown’s Hockey Night in Barrie was another huge success, drawing a capacity crowd at the Barrie Molson Centre and raising $251,000 for RVH’s cancer program and the de-velopment of a child and youth mental health program. Photo: Janice Skot, RVH President & CEO and Kirsten Parker, RVH Board Chair with Patrick Brown. Check out more event photos on the Team RVH Facebook page.

RVH Bug Busters Hand Hygiene Champions: July 2014 Chemotherapy Treatment Clinic Cindy Griffin (RN) Claire Ortwein (RN) Dialysis Treatment Clinic Karen Whitfield (RN) Susan Placko (RN) Deb Brazeau (RPN) Heather Gregory-Gardiner (RN) Imaging Andrea Crawford (RN) PACU Judy Gurr (EVS) Outpatient Unit Results Chemotherapy Treatment Clinic - 100 % Dialysis Treatment Clinic– 98.2% PACU – 96.1% Surgery Recovery – 95% Imaging – 93.1% Emergency- 84.7%

Excellence in Patient Care Award Ceremony (left to right): BG Porter, President Stu-der Group®; Val Smith, Chief Transformation Officer; Deb Schott, Manager Clinical Practice and Education; Kim Townes, Director Human Resources; Dan Smith, Physi-cian Coach Studer Group®; Nancy Savage, Executive Vice President, Patient and Family Experience; Kirsten Parker, Chair, RVH Board of Directors; Janice Skot, RVH President and CEO; and Mitch Hagins, General Manager Studer Group® Canada.

From left: Peter Osgood, Lecia Fagan and Rob Hubbert from the Planning department

Theresa Uniac (middle), Stroke program, and Andrea Cerilli, Planning

Iris Laycock (right) and Courtney Brown (third from right) enjoy the game with family and friends

The Chemotherapy Treat-ment Clinic team achieved 100 per cent hand hygiene compliance and received a visit from one of RVH’s Bug Busters.

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RVH Royal Review August 15, 2014

A word from our patients We have been receiving some amazing notes of recognition from patients for members of Team RVH since the launch of the Values in Action pro-gram. Here are a few examples of the kind words our patients had for staff, physicians and volun-teers: “Absolutely the best staff!” - Dino “My nurses were the best and the other sur-rounding staff on the floor were great.” - Dan, Rehabilitation Inpatient “Sunday was chaotic here in Emerg, yet my nurs-es were always smiling and great at keeping me comfortable and informed.” - Dan, Emergency “Volunteers and staff were very helpful and made my visit more comfortable. Thank you!” - John, Day Surgery

“Very good, excellent care, very informative.” - Vanessa, Respiratory Inpatient “Fantastic! Very friendly vol-unteers and staff.” - Laurie, Child and Youth

Painter has a heart for RVH

Fighting cancer her own way

Nicole Jannis takes a moment to pull on her black boxing gloves, adjust her pink satin fighter’s cape and tighten up her championship belt. She is on her way to the chemotherapy suite at RVH’s Simcoe Muskoka Regional Cancer Centre. She’s not going there to cheer up patients – she is one. The 28-year-old Barrie wom-an wanted to face breast can-cer her way and that meant having a positive attitude, plen-ty of fun and several costume changes. Every time she arrived at RVH for her chemotherapy treatment she and her mother, Lesley, arrived in style.

August 1 was the best day of all – it was the last day of treatment and Nicole rang the bell in the chemo suite to signi-fy the occasion. But like every treatment appointment before, Nicole arrived at RVH in costume. For this momentous occasion she and her mom dressed like box-ers. Other costumes included: Crush Cancer shirts (can of pink soda); Super Survivors; Cooking Up a Cure with pink wigs and 200 cupcakes to match; Cancer Commandoes; Cancer Busters; Fishing for a Cure; and Demolishing Cancer where they dressed as con-struction workers.

Marie Wiersma, 85, a painter from the Northern Ontario community of Britt, was so pleased with her re-cent treatment at Royal Victoria Regional Health Centre (RVH) she donated a piece of her work to the facility and offered to exhibit many of her other paintings. A Passion for Life, is a special exhibit organized by ART@RVH in collaboration with the RVH Foun-dation and is displayed in the health centre’s Corridor Gallery until Saturday, October 4th.

It was during a visit to Barrie to see her son Jonathan (above), RVH’s Director of Decision Sup-port, she was taken to RVH with chest pain, and through the exper-tise of the cardiac program, a blockage in a secondary cardiac artery was discovered and stented in collaboration with Southlake Re-gional Health Centre (SRHC). Wiersma says it was, ‘the per-sistence of the RVH cardiac team that got to the root cause of her symptoms.’

Nicole Jannis (centre) with (L to R) RVH’s Amanda Lockey, R.N.; Andria Wilson, R.N.; Mary-Ellen Love, R.N.; Erin Britnell, clerk chemo suite; Danielle Schulz, clerk chemo

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RVH Royal Review

Martha Mayes, Supervisor Patient Registration “I’m reading No Relation by Terry Fallis. The book is about a young copywriter in New York City dealing with sudden unemployment, family trials and tribulations and coping with the challenges of having a famous name (Earnest Hemming-way). It takes place in one of my favorite cities and is filled with wonderful quirky charac-ters, also living in the shadows of their famous names.”

August 15, 2014

Vic’s Picks - we want to know what you think! What book are you reading this summer?

Jo Clegg Patient Services Clerk Central Reg-istration “I’m reading Cockpit Confiden-tial: Everything You Need to Know About Air Travel: Questions, An-swers, and Reflections by Patrick Smith. I’m learning lots about take-off, landing, turbulence and all that fun flight stuff.”

Shannon Janisse Data Quality Lead Patient Registration “I’m reading Lone Wolf by Jodi Picoult. It’s about a father who left civilization and his family to live in the woods with a pack of wild wolves be-cause he’s always felt more comfortable alone with nature than in the real world. I’ve read a few of her books and (spoiler) I can’t say I really enjoyed this one!”

Coming soon... Mock tracer training Accreditation Canada’s onsite survey is quickly approaching! February 2, 3, 4, 5, 2015. An upcoming workshop, Becoming a Tracer Expert Workshop will be facilitated by Accreditation Surveyor Frank Demizio. When: Wednesday September 17, 2014 Time: 0900-1600 hrs Where: RVH Auditorium Time commitment of staff attending: Eight hour training plus four hours per month in October, November, December and January to perform a Mock Tracer at RVH. Who can attend: Participants can be any staff, front line to all levels of formal leader-ship positions.

Expectations of partici-pants: To attend training, provide survey education, and perform Mock Tracer activities. What happens after training: Coaching will be provided for the involved staff to per-form Mock Tracing around the organization. Why: Mock Tracing will prepare all staff to address the expectations of Accreditation and the onsite survey visit in February Sign up on shared folders by September 5 at 4:00 p.m. S:\RVH\Accreditation\2015 Accreditation Info\Tracer Training Sign up Sheet\Tracer Training schedule.xlsx

Let’s talk about healthcare

The North Simcoe Muskoka Local Health Integration Network (NSM LHIN) wants to hear about your experiences with the healthcare system. Share your personal insight – your feedback will help shape recommendations for health sys-tem improvements in our LHIN. Date, time and locations: • Monday, August 18, 1:30 –

3:30 p.m. Gravenhurst Sen-iors’ Club, 480 First Street North, Gravenhurst

• Tuesday, August 19, 9:30 – 11:30 a.m. Trillium Manor, 12 Grace Avenue, Orillia

• Thursday, August 21, 1:00 – 3:00 p.m. Sunset Manor, 49 Raglan Street, Collingwood

• Monday, August 25, 9:30 – 11:30 a.m. NSM CCAC – Simcoe Georgian Room, 15 Sperling Drive, Suite 100, Barrie

• Thursday, August 28, 1:00 – 3:00 p.m. La Clé d’la Baie, 63 Main Street, Penetan-guishene

To register Sheila Winegarden at sheila.winegarden@lhins.on.ca

One of RVH’s strategic directions is to Accelerate Teaching and Research to support organizational performance and enhance patient care. This is your chance to share your research projects, presentations or innovations during RVH’s first research conference. For more details, including how to submit a presentation or abstract, contact Suzanne Kings (Stockie) at ex-tension 41330.

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RVH Royal Review August 15, 2014

Walk in My Shoes

Health Library is a lifeline to knowledge According to the 2010 Canadian Use of the Internet Survey: 64 per cent of inter-net users search for medical or health related information. We can’t control the internet, but we can help you to provide reliable infor-mation to your patients and their families either during their stay or when they are discharged. Email us at healthlibrary@rvh.on.ca or on the Intranet, select Departments > Health Library > Quick Links and fill out the Patient Information Request Form. Available Monday to Friday - 24 hours notice please!

Virginia (Ginny) Ellis has ac-cepted the role of Inter-

im Manager Clinical Informatics & Appli-cations, in the Infor-matics & Technology Services pro-gram. Virginia has been at RVH for 16 years and during that time has developed clinical expertise in Criti-cal Care. In 2002, she joined Clinical Informatics as the workload meas-urement specialist and as applica-tions specialist for the Meditech PCS module.

Nadia Viscardi has joined RVH as the Senior Administrative Assistant supporting the Vice President, Transitions, Diagnos-tics, & CNO Treva McCumber. Prior to joining RVH, Nadia worked in senior ad-ministrative roles at Southlake and Sick Kids.

Nicole Charity has moved from the administration side of the Surgery pro-gram which she joined in 2011 to take on a new role in Administration. She is now the Senior Administra-tive Assistant supporting the work of Governance & Partnerships, the RVH Board of Directors and the office of the President & CEO.

Safety really is our promise!

Recently, members of Team RVH were asked to participate in mandatory safety training mandated by the Ministry of Labour. We are pleased to report that we reached a 99 per cent com-pletion rate by our June 30 deadline. In an organization our size, this is an incredible achievement! “This result tells me that our Team RVH truly believes safety is our promise,” says David Coward, Chief Human Resources Officer. “When employees take responsibility for their safety they are achieving two important goals. The first is to keep themselves safe and by doing so, they achieve the second which is to keep our patients safe. At this level of completion we are truly an industry leader when it comes to safety train-ing.” Congratulations and thank you to everyone for their commit-ment to employee and patient safety!

Dr. Jason Dodge has accepted a one year secondment from Prin-cess Marga-ret to RVH to become the first Gy-naecologic Oncologist in our new local Gynaecologic Oncol-ogy program. He has been working part-time at RVH, within the Simcoe Muskoka Regional Cancer Program (SMRCP), since February, 2014 as the Clinical Lead, Gy-naecologic Oncology and will continues in his role as Lead. In this position he will lead the full development and implementation of the program on-site over the next year.

Bev Micallef has accepted the posi-tion of Administra-tive Assistant, Team Leader on behalf of the Interprofessional Program. Bev has been with RVH for almost 12 years, initially providing administrative assis-tance to five manag-ers, and most recently as Administra-tive Assistant Team Leader for the Maternal/Child and Youth program as well as Interprofessional Practice.

After 27 years, Robyn Blanchard of the Surgery program is retiring. After beginning first as a housekeeper at the old RVH, Robyn became an OR Tech. She later went to school to be an RPN and has worked in the OR since 1996. Robyn plans to work at the Barrie En-doscopy Suite at Quarry Ridge now that she has retired from RVH.