roraima consulting inc. capabilities...

Roraima Consulting Inc.

Capabilities Statement

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Mission Statement

Roraima Consulting Inc. (RCI) is a global consultingconsortium which partners with clients to create and

implement sustainable world-class solutions to development challenges. Utilizing innovative

management techniques and technologies, our approach is rooted in the needs of our

clients, the transfer of knowledge and skills and the protection

of the environment.

Capabilities Statement - Copyright © Roraima Consulting Inc. All Rights Reserved. www.roraimaconsulting.com

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[email protected]: www.roraimaconsulting.com

CAPABILITIES STATEMENT

Roraima Consulting Inc. (RCI) is a global consulting consortium which partners with clients to create and implement sustainable world-class solutions to development challenges. Utilizing innovative management techniques and technologies, our approach is rooted in the needs of our clients, the transfer of knowledge and skills and the protection of the environment. Additional information about RCI, our clients and their success stories may be found on our website, www.roraimaconsulting.com.

Our Approach

RCI is dedicated to ensuring that its consulting activities result in real development for the clients, organizations and communities with which it partners. The structure and personnel of RCI reflect the overarching purpose of conceptualizing and implementing projects that optimize the benefits to the client and community. Motivated by this overriding objective, RCI carefully assesses the needs of various project beneficiaries, especially vulnerable groups, collaboratively proposes solutions and carefully analyzes project impacts on the economic, environmental and social well-being of communities. Results orientation and service excellence pervade the thinking of RCI’s Principals and Associates and every phase of our operations.

Our Core Values Our core values of Customer Focus, Integrity, Respect, Professionalism and Teamwork are sacrosanct and permeate all our internal interactions and those with our clients.

Our Capabilities RCI provides a range of consulting and training services to its clients in the areas of:

• Telecommunications engineering, network design and information technology; • Civil engineering, procurement of water treatment plants; • Design and deployment of renewable energy systems, including photovoltaic; • Organizational development, management development and training, strategic

planning, human resource management and operations optimization; • Education system design and capacity development;

http://www.roraimaconsulting.com/

• Business strategy formulation and implementation, financial planning and management and accounting systems;

• Governance; and • Program and project management to support all our capabilities.

Project Capabilities RCI is supported by a Team of Associates with qualifications that supplement the core competencies of its Principals. As a consequence, RCI’s service categories and specific capabilities are broad and are detailed below:

SERVICE CATEGORY

CAPABILITY

Telecommunications Engineering and Networks Design

Multi-media converged networks:

• Voice, video and data switching • PBX, IP telephony, land line, satellite and

microwave wireless networks • ATM, IP and MPLS networks • DWDM, SONET (TDM) • Power, ventilation and air conditioning

(HVAC) • Military and civil emergency wireless (HF/

VHF/UHF) telecommunications systems • Passive Optical Networks (BPON), GPON,

and NG-PON) • Wireless networks (W-iFi and Wi-Max) • Microwave networks

Network Management Systems

• Operations Support Systems (OSS), Network, Management Systems (NMS) and Element Management Systems (EMS)

• Fault management, Configuration and Capacity Management, Account Management, Performance Management and Security Management (FCAPS)

Information Technology

Network solutions for:

• E-Business/E-Commerce/E-Government • Hosting, internet and intranet • Application Services Provider (ASP) • Internet Services Provider (ISP) • Wide Area Network (WAN) and server farms


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SERVICE CATEGORY

CAPABILITY

Information Technology Cont’d

• Local Area Network (LAN), applications, printing, email and database systems

• Conferencing and distance learning

Telecom and IT Program and Project Management

System Life Cycle design, planning and implementation Design and development of:

• Strategic Objectives and Requirements • Feasibility studies • Business case • Solution architecture and design • Requests for Information and Proposal

(RFI/RFP) • Implementation of project plans • Solution implementation (First Office

Application – FOA) • Cut over to a production environment • Training and technology transfer

Manage network testing:

• Unit and systems testing • Network verification testing • Operation readiness testing • Acceptance testing • Establishment of program or project

management and communication models

Vendor Management • Engineering/equipment recommendation (ER) • Contract negotiations • Management of equipment procurement • Statement of Work • Service Level Agreement (SLA) • Site plans and requirements • Installation plans • Development and deployment of products and

services • Logistics planning and staging • Equip, furnish and install (EF&I)


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SERVICE CATEGORY

CAPABILITY

ICT Training Transport Network Technologies and Topologies

• Synchronous Optical Network (SONET) • Reconfigurable Optical Add Drop Multiplexer

(ROADM) • Dense Wave Division Multiplexing (DWDM) • Mesh Networks • Metro Ethernet

Network Architecture Design

• IP Networks

- Local Area Network (LAN) - Wide Area Network (WAN) - Virtual Private Network (VPN)

• Voice over Internet Protocol (VOIP) • IP network management and security • Storage Area Network (SAN) • Passive Optical Network

- Broadband (BPON) - Gigabit (GPON)

• Next Generation converged networks • Wireless networks • Satellite networks

Telephony

• Traffic engineering • Soft-switch • Operation Support Systems (OSS) • Telecommunication Management Network

(TMN)

Technology • Fiber Optics • Microwave • Trunked and other radio network (HF, VHF

and UHF) planning and implementation • Broadband network including broadband over

power line • Multiprotocol Label Switching (MPLS) • Asynchronous Transfer Mode (ATM)


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SERVICE CATEGORY

CAPABILITY

IT and Telecommunications Procurement

• Hardware and software i.e. Network Elements (NE), Operation Supports Systems (OSS), Element Management Systems (EMS), Network Management Systems (NMS), Network Security Software, PCs, servers, printers

Water Treatment Plants • Procurement of Water Treatment Plants

(Fixed and Mobile Systems installations)

Renewable Energy and traditional powering systems

• Energy Policy Design • Design and deployment of renewable energy

systems • Design and installation of Photovoltaic

Systems • Landfill Power Generation • Wind Systems • Uninterrupted Power Supplies • Batteries Systems • Generators

Civil Engineering • Water engineering projects • Design of roads and highways • Schools design and construction • Development of affordable housing

Hotel Construction and Tourism

• Planning and development of hotels and tourism resorts

• Sourcing finances for tourism development • ICT and communications for the tourism

sector • Management of tourism projects

Organization Development and Management Consulting

• Strategic Planning • Balanced Scorecard • Conduct of Communications and other Audits • Culture transformation • Program and Project Management • Work Design • Budget Planning and Implementation • Performance management • Organization Structure redesign


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SERVICE CATEGORY

CAPABILITY

• Reengineering and Revitalization • Cost Reduction and Internal Controls

Management Training

• Myers-Briggs Type Indicator (MBTI) Workshops

• Management and Leadership Skills • Building Trust in Organizations • Coaching for Results • Delegating for Success • Emotional Intelligence • Developing Others • Motivation • Leading and Managing Change • Establishing Performance Targets • Reviewing Performance • Managing Performance Challenges • Managing Stress • Time Management • Team Dynamics and Communications Skills • Customer Care Skills

Production Management

• Crew Planning and Scheduling • Set Up Reduction • 5S Workplace Organization • Asset Care and Maintenance • Streamlining the Process • Line Balancing

Lean Enterprise and Continuous Improvement

• Identifying Waste • Lean Elements and Rules • Kaizen • Understanding the Tools • The Define, Measure, Analyze, Improve and

Control (DMAIC) Cycle

Logistics and Transportation

• International Logistics Management • Aviation and Shipping Management

Education System Design

• School design and redesign • Curriculum formulation • Training of pedagogical staff in Classroom


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SERVICE CATEGORY

CAPABILITY

Management

Business Development • Small Business Startup and Development • Business Strategy Design • Financial Planning and Analysis • Internal controls • Accounting Audits

Governance • Compliance with Regulatory Laws • Citizen Participation Programs • Ethical Issues

Andrea Watson-James, M.B.A. 41 Barbara Street, Elmont NY 11003

www.roraimaconsulting.com (352) 307-3677 Tel • (718) 723-6036 Fax • (352) 553-6600 Mobile • [email protected]

[email protected]

Over 20 years development experience specializing in Strategic Planning, Program Management, Organizational Development and Training

CORE STRENGTHS • Extensive senior staff experience with one of the Caribbean’s premier development organizations,

the Caribbean Community (CARICOM) Secretariat • Excellent knowledge in economics, transportation policy and project management, transitioning

through retooling into general management, strategic planning, organizational development and change management

• Excellent ability working with senior management teams, within a group and on a one-on-one basis • Skilled at analyzing situations and diagnosing an organization, maintaining partnerships and working

with cross-functional teams • Superior training, communication and presentation skills • Effective decision-making and partnership skills, particularly in a multicultural environment. . EDUCATION AND PROFESSIONAL TRAINING EDUCATION: M.B.A, University of the West Indies, Cave Hill, Barbados, 1996, Valedictorian B. Social Sciences (Economics), University of Guyana, Guyana, South America, 1974 Diploma, Professional Shipping, Norwegian Shipping Academy, Oslo, Norway, 1983 TRAINING: Advanced Program in Organizational Development and Human Resource Management,

Teachers College, Columbia University, New York, USA, 2004 International Program for Development Evaluation Training (IPDET), Carleton University/World

Bank Aviation Management, Economics and Planning, Massachusetts Institute of Technology, USA

Information Technology Management, Institute of Systems Science, National University of Singapore Course in Integrated Planning and Development of Projects using Microsoft Project, Faculty of Social Sciences, University of the West Indies, Trinidad and Tobago

MBA Course in Managing Technology, UWI, Cave Hill, Barbados Caribbean Development Bank (CDB) Course in Project Planning, Implementation and Evaluation

Appreciative Inquiry Online Workshop (with Dr. David Cooperrider), April 2007 Certified Instructor, Design and Delivery of Online Courses, eCollege, 2007 Development Dimensions International (DDI) Facilitation Skills Workshop, December 2006 Qualified Myers-Briggs Type Indicator, 2001, Step 11 Professional, 2006

Train-the-Trainers Course, Canada International Programme, Public Service Commission of Canada Proposal Writing Seminar I and II, The Foundation Center, New York, USA, 2006 Photovoltaic System Installation and Maintenance, Farmingdale State College, Farmingdale, New York Advanced Photovoltaic Systems; Solar Sales Training, Ulster Community College, Kingston, New York Hands On Photovoltaic Training, New York Solar Energy Industries Association (NYSEIA), New York.

Andrea Watson-James, M.B.A.

PROFESSIONAL AND CONSULTING EXPERIENCE Chief Executive Officer, Roraima Consulting Inc. April 2008 - Present Management Consultant, June 2006 - Present Program Manager, Organizational Development (OD) and CARICOM Capacity Development Program (CCDP), 2001 -2005/Caribbean Regional Institutional Strengthening Project, 1998 - 2001, Caribbean Community Secretariat Deputy Program Manager, Transportation, 1994 – 1997. Organizational Development and Program Management - Experience Details Program Manager, Organizational Development, CARICOM Secretariat, Guyana: 1997 – 2005

• Managed the CARICOM Capacity Development Program (CCDP), which was funded by the Canadian International Development Agency (CIDA), including the maintenance of excellent partnership relations with CIDA Program Staff, the submission of required reports on project and program implementation, the approval of expenditure in accordance with the Program Implementation Plan (PIP)

• Managed the Caribbean Regional Institutional Strengthening Project (CRISP) Extension • Responsible for the timely preparation and submission of all program and project related reports,

communications and accounting to the donor agency CIDA • Successfully facilitated preparation of a strategic plan and focus group sessions to identify core values • Managed organizational resistance to change, provided OD advice and expertise to the Executive

Management Committee • Collaborated with and managed consultants undertaking assignments to enhance the Secretariat’s

functioning e.g. the design of a new management system that more effectively aligned roles and responsibilities of various levels of staff

• Consistently monitored external and internal operations; anticipated changes, designed and implemented interventions at the individual, team and program levels

• Managed the annual work planning preparation and approval process which resulted in operating budget approval

• Analyzed organization’s performance issues and situations and determined if training was a solution • Identified specific training needs; developed results-oriented training and instructional curricula, aids and

materials • Determined objectives; evaluated methods, tools and designed lesson plans; completed coursework

development and delivered training and sensitization interventions that improved performance at the individual, team and whole system levels including utilizing the Myers-Briggs Type Indicator (MBTI), individual transformation, team-building, results-based management and strategic planning approaches

• Provided post-training follow-up; reviewed outcomes and provided improvement recommendations with detailed written reports.

• Redesigned selected work processes for greater efficiency • Managed the design, adoption and ongoing updating of Guidelines and Procedures Manual for ensuring

transparency and accountability in the Secretariat’s operations. Deputy Program Manager, Transportation • Head Transportation Unit, Caribbean Community

(CARICOM) Secretariat: 1994 – 1997 • Led the coordination of the transportation policy framework of the Member States of the Caribbean

Community in keeping with international requirements and treaty obligations at the national level and in an effort to ensure the provision of modern and efficient transportation services

• Conceptualized and coordinated the development and implementation of the Secretariat’s Work Program and budget for the Transportation Sub-Program (both aviation and shipping)

• Prepared various project documents for submission to donors including UNDP and CIDA and managed related projects approved for implementation.

Andrea Watson-James, M.B.A.

SELECTED CONSULTING PROJECTS Ministry of Trade, Industry and Commerce, Barbados • Review of National Information and Communication Technologies Strategic Plan of Barbados 2008-2012 In collaboration with another Consultant Central Florida Community College, Ocala, Florida

• Instructor, Corporate Training Institute. Hampton Center, Central Florida Community College, Ocala, Florida

• Facilitation of preparation of Strategic Plan 2007- 2012, Cave Hill School of Business, University of West Indies, Cave Hill, Barbados

• Adjunct Faculty, 2000 - Present (Face to face and online deliveries) • Designed and facilitated online deliveries of MBA Courses in Behavioural Sciences and Negotiation Skills

Caribbean Community (CARICOM) Secretariat • Managed the CARICOM Capacity Development Program (CCDP) and coordinated the process for the

preparation of the Annual Work Program. Funded by Canadian International Development Agency (CIDA)

Inter-American Development Bank • Prepared the Annual Work Plan 2004/5 and Resource Needs Acquisition Plan for Tax Policy and Tax

Administration, Guyana Revenue Authority, as part of the Fiscal and Financial Management Program for Guyana (Funded by Inter-American Development Bank)

University of the West Indies, Institute of Business, Trinidad and Tobago • Facilitated four day training course for the institutional strengthening of the Guyana Forestry

Commission National Bank of Industry and Commerce (NBIC), Guyana, South America • Designed and delivered Change Management and Outplacement Workshops for hundreds of staff

(during acquisition process) • Developed three (3) workshops and conducted 12 deliveries with over 400 staff attending. GUYBERNET, a start-up Internet Service Provider in Guyana • Designed and delivered training for the staff covering strategic planning, marketing, team and individual

development. AFFILIATIONS: Organizational Development Network (ODNetwork) Society for Human Resource Management (SHRM) International Development Evaluation Association (IDEAS).

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Name Colin Westmoreland

Profession Managing Consultant in Information and Telecommunications Technology Systems and networks; specializing in systems architecture, design, engineering, implementation and deployment.

Senior Vice President

Roraima Consulting Incorporated with responsibility for Telecommunications, IT and Energy

Education

1994-1999 Polytechnic University Brooklyn, NY M.S. ,Computer Science, GPA 3.5, May 1999 Executive M.S., Distributed Information Systems Engineering, GPA 3.84 May 1996. Thesis: Designing Business IP networks Architecture for the Future.

1992-1994 Columbia University New York, NY Certificate in Relation Database and Systems Design.

1986-1992 City College of New York New York, NY M.S., Information systems, GPA 3.33 Jan 1992. Thesis: Object oriented database design for dynamic multi-language translation. B.S., Electro-Mechanical Engineering Technology, GPA 3.4, Jan 1989. Graduated Cum Laude. Member Golden Key National Honor Society.

1980-1982 Royal School of Signals, United Kingdom Army, England, UK Certificate in Telecommunications Engineering. Mar 1982.

Solar Energy Center, Farmingdale State College, Farmingdale, New York Photovoltaic System Installation and Maintenance

SUNY Ulster Community College, Kingston, New York Advanced Photovoltaic Systems; Regulations for Government Solar Incentives; Solar

Sales Training New York Solar Energy Industries Association (NYSEIA), New York Hands On Photovoltaic Training

Industry Certification ATM certified Engineer VIOP certified Engineer Network Management certified.

Experience 2008 to present: Senior Vice-President, Roraima Consulting Inc. Provided consultation services to various clients in the ICT field. Presently working on the deployment of Passive Optical Network deployment to deliver 360 TV channels, 100 Mbps of data and voice telephony over a single fiber to residential and business customers.

[email protected]: www.roraimaconsulting.com

1999-2008 Verizon Technology Organization New York, NY Distinguished Member of Technical Staff Designed, Architect and Developed Next Generation Convergence Network Architecture. Managed the RFP process for the implementation of Next Generation technology, services

and associated Operations Support Systems. Managed vendor contact with Verizon Global Network Inc. Network Planning. BPON, GPON (Broadband) and Voice over ATM, Voice over Internet Protocol and Program

Management Engineer.

1998-1999 Bell Atlantic Strategic Planning Network Services New York, NY Manager/ Senior Specialist, Network Planning-Operational Support Systems Developed strategic planning recommendations for Operational Support Systems for

Service Assurance and Service Level Agreements. Designed and Project managed the implementation of the Advance Data Network,

LAN/WAN that provided connectivity to Users, Network Elements, Element Management Systems and Operational Support Systems.

Participated in the design and deployment of Information Technology Systems for the formation of Verizon Advanced Data Company.

1995-1999 NYNEX Advanced Customer Network New York, NY Senior Engineer Network Design Designed and implemented over $150M in advanced telecommunications networks for

NYNEX Enterprise top 300 revenue generating customers. Networks for Dow Jones, Bloomberg and NYSERNet were designed and deployed.

Designed network which included SONET, ATM, Frame Relay, FDDI, Digital Video, Digital Centrex, Digital Cross-Connect systems, 5ESS and DMS-100 Class-5 switches.

Provided presentations to NYNEX Enterprise customers on network design solutions for their business based on their requirements.

1989-1995 NYNEX Engineering and Switched Services New York, NY Staff Manager Mechanization and Software Provisioning Developed translations for ISDN trip-92 project, 1ESS, 5ESS, DMS-10, DMS-100 switches

and cut-over two DMS-100 switches into the NYNEX network. Assisted in designing a computerized process for moving data from a SQL database to a

mini computer for real time down loading of routing translations to class-5 switches. Assisted in the administration of an informix SQL database and coordinated the implementation on LAN.

Managed Midtown Manhattan carrier central office switching technicians who maintained and provisioned carrier systems.

Assisted in the implementation of computerized systems and processes for Business Account Team Centers.

1975-1986 Guyana Defence Force, Republic of Guyana, South America Chief Signals Officer Advised the General staff on all aspects of military telecommunications and electronic

wave emissions. Designed military telecommunications systems that included wireless, HF, VHF, UHF, microwave and carrier systems.

Managed the Guyana Defence Signal Corps and implemented defense and national telecommunications policies.

SOLUTIONS

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Tel: (877) 686 0396Fax: (718) 723 6036Email: [email protected]: [email protected]: www.roraimaconsulting.comChief Executive Officer: [email protected] IT, Telecommunications and Energy: [email protected]

Roraima Consulting Inc.118-44 Guy R. Brewer Blvd.Jamaica, NY 11434, USA

roraima consulting inc. capabilities...

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