root cause investigations for capa - safefood 360° · safefood 360 user conference –new orleans,...
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![Page 1: Root Cause Investigations for CAPA - Safefood 360° · Safefood 360 User Conference –New Orleans, 2016Agenda •Quick overview of the CAPA workflow •Using the Causes list •Using](https://reader033.vdocuments.mx/reader033/viewer/2022043008/5f986a7914eaaf28f65c47eb/html5/thumbnails/1.jpg)
Safefood 360° User Conference – New Orleans, 2016
Root Cause Investigations for CAPALassi Eronen, Marketing Manager
![Page 2: Root Cause Investigations for CAPA - Safefood 360° · Safefood 360 User Conference –New Orleans, 2016Agenda •Quick overview of the CAPA workflow •Using the Causes list •Using](https://reader033.vdocuments.mx/reader033/viewer/2022043008/5f986a7914eaaf28f65c47eb/html5/thumbnails/2.jpg)
Safefood 360° User Conference – New Orleans, 2016
Agenda
• Quick overview of the CAPA workflow
• Using the Causes list
• Using different RCA techniques with Safefood 360°
• Using the query tool for statistical analysis of root
causes
![Page 3: Root Cause Investigations for CAPA - Safefood 360° · Safefood 360 User Conference –New Orleans, 2016Agenda •Quick overview of the CAPA workflow •Using the Causes list •Using](https://reader033.vdocuments.mx/reader033/viewer/2022043008/5f986a7914eaaf28f65c47eb/html5/thumbnails/3.jpg)
Safefood 360° User Conference – New Orleans, 2016
Getting to the bottom of it
![Page 4: Root Cause Investigations for CAPA - Safefood 360° · Safefood 360 User Conference –New Orleans, 2016Agenda •Quick overview of the CAPA workflow •Using the Causes list •Using](https://reader033.vdocuments.mx/reader033/viewer/2022043008/5f986a7914eaaf28f65c47eb/html5/thumbnails/4.jpg)
Safefood 360° User Conference – New Orleans, 2016
Why is root cause analysis needed?
• Historically RCA has been viewed as optional – a nice to have
• Latest BRC versions require you to conduct a proper root
cause analysis
• Like Einstein said ” If I had an hour to solve a problem I'd
spend 55 minutes thinking about the problem and 5 minutes
thinking about solutions.”
• If you spend time – no matter how little in the end – about
defining the root causes of your problems, you will end up
creating more lasting change
![Page 5: Root Cause Investigations for CAPA - Safefood 360° · Safefood 360 User Conference –New Orleans, 2016Agenda •Quick overview of the CAPA workflow •Using the Causes list •Using](https://reader033.vdocuments.mx/reader033/viewer/2022043008/5f986a7914eaaf28f65c47eb/html5/thumbnails/5.jpg)
Safefood 360° User Conference – New Orleans, 2016
CAPA workflow
Details
Investigation and RCA
Action
Review
Close Out
![Page 6: Root Cause Investigations for CAPA - Safefood 360° · Safefood 360 User Conference –New Orleans, 2016Agenda •Quick overview of the CAPA workflow •Using the Causes list •Using](https://reader033.vdocuments.mx/reader033/viewer/2022043008/5f986a7914eaaf28f65c47eb/html5/thumbnails/6.jpg)
Safefood 360° User Conference – New Orleans, 2016
What is the problem?
• Is there really a problem?
• What is it?
• Who is involved?
• When is it happening?
• Is it severe?
• What is the extent of it?
![Page 7: Root Cause Investigations for CAPA - Safefood 360° · Safefood 360 User Conference –New Orleans, 2016Agenda •Quick overview of the CAPA workflow •Using the Causes list •Using](https://reader033.vdocuments.mx/reader033/viewer/2022043008/5f986a7914eaaf28f65c47eb/html5/thumbnails/7.jpg)
Safefood 360° User Conference – New Orleans, 2016
CAPA workflow
Details
Investigation and RCA
Action
Review
Close Out
![Page 8: Root Cause Investigations for CAPA - Safefood 360° · Safefood 360 User Conference –New Orleans, 2016Agenda •Quick overview of the CAPA workflow •Using the Causes list •Using](https://reader033.vdocuments.mx/reader033/viewer/2022043008/5f986a7914eaaf28f65c47eb/html5/thumbnails/8.jpg)
Safefood 360° User Conference – New Orleans, 2016
Root cause or causal factor?
• Only by attacking the root cause you can prevent the
issue from occurring again
![Page 9: Root Cause Investigations for CAPA - Safefood 360° · Safefood 360 User Conference –New Orleans, 2016Agenda •Quick overview of the CAPA workflow •Using the Causes list •Using](https://reader033.vdocuments.mx/reader033/viewer/2022043008/5f986a7914eaaf28f65c47eb/html5/thumbnails/9.jpg)
Safefood 360° User Conference – New Orleans, 2016
Root cause or causal factor?
Product Contamination
Dirty handsWashing
station out of soap
Too tight cleaning schedule
![Page 10: Root Cause Investigations for CAPA - Safefood 360° · Safefood 360 User Conference –New Orleans, 2016Agenda •Quick overview of the CAPA workflow •Using the Causes list •Using](https://reader033.vdocuments.mx/reader033/viewer/2022043008/5f986a7914eaaf28f65c47eb/html5/thumbnails/10.jpg)
Safefood 360° User Conference – New Orleans, 2016
Different techniques
Name Complexity Use Information
5 Why’s Simple Day-to-day investigations
Fishbone Technique Moderate Investigations of any kind
Kepner Tregoe Root Cause Analysis
Complex Severe or multifaceted issues View link
![Page 11: Root Cause Investigations for CAPA - Safefood 360° · Safefood 360 User Conference –New Orleans, 2016Agenda •Quick overview of the CAPA workflow •Using the Causes list •Using](https://reader033.vdocuments.mx/reader033/viewer/2022043008/5f986a7914eaaf28f65c47eb/html5/thumbnails/11.jpg)
Safefood 360° User Conference – New Orleans, 2016
![Page 12: Root Cause Investigations for CAPA - Safefood 360° · Safefood 360 User Conference –New Orleans, 2016Agenda •Quick overview of the CAPA workflow •Using the Causes list •Using](https://reader033.vdocuments.mx/reader033/viewer/2022043008/5f986a7914eaaf28f65c47eb/html5/thumbnails/12.jpg)
Safefood 360° User Conference – New Orleans, 2016
Benefits of the fishbone technique
• Extremely easy and straightforward
• It is multidimensional compared to 5 Why technique
which leads into a rather singular conclusion about
the root cause
![Page 13: Root Cause Investigations for CAPA - Safefood 360° · Safefood 360 User Conference –New Orleans, 2016Agenda •Quick overview of the CAPA workflow •Using the Causes list •Using](https://reader033.vdocuments.mx/reader033/viewer/2022043008/5f986a7914eaaf28f65c47eb/html5/thumbnails/13.jpg)
Safefood 360° User Conference – New Orleans, 2016
Assign the Corrective Action a Cause
• Categorizing records based on causes will help you
later create useful statistical analysis
![Page 14: Root Cause Investigations for CAPA - Safefood 360° · Safefood 360 User Conference –New Orleans, 2016Agenda •Quick overview of the CAPA workflow •Using the Causes list •Using](https://reader033.vdocuments.mx/reader033/viewer/2022043008/5f986a7914eaaf28f65c47eb/html5/thumbnails/14.jpg)
Safefood 360° User Conference – New Orleans, 2016
CAPA workflow
Details
Investigation and RCA
Action
Review
Close Out
![Page 15: Root Cause Investigations for CAPA - Safefood 360° · Safefood 360 User Conference –New Orleans, 2016Agenda •Quick overview of the CAPA workflow •Using the Causes list •Using](https://reader033.vdocuments.mx/reader033/viewer/2022043008/5f986a7914eaaf28f65c47eb/html5/thumbnails/15.jpg)
Safefood 360° User Conference – New Orleans, 2016
Actions
• Assign relevant actions based on the investigation
• Establish a weekly / bi-weekly / monthly
improvement meeting where you review and
monitor open corrective actions
![Page 16: Root Cause Investigations for CAPA - Safefood 360° · Safefood 360 User Conference –New Orleans, 2016Agenda •Quick overview of the CAPA workflow •Using the Causes list •Using](https://reader033.vdocuments.mx/reader033/viewer/2022043008/5f986a7914eaaf28f65c47eb/html5/thumbnails/16.jpg)
Safefood 360° User Conference – New Orleans, 2016
Using the query tool for statistical analysis
![Page 17: Root Cause Investigations for CAPA - Safefood 360° · Safefood 360 User Conference –New Orleans, 2016Agenda •Quick overview of the CAPA workflow •Using the Causes list •Using](https://reader033.vdocuments.mx/reader033/viewer/2022043008/5f986a7914eaaf28f65c47eb/html5/thumbnails/17.jpg)
Safefood 360° User Conference – New Orleans, 2016
Example: How to build a treemap showing causes and nonconformances in one chart
• This is a particularly useful chart type because it
allows you to group multiple variables into one chart
and allow you to visualize the connection
![Page 18: Root Cause Investigations for CAPA - Safefood 360° · Safefood 360 User Conference –New Orleans, 2016Agenda •Quick overview of the CAPA workflow •Using the Causes list •Using](https://reader033.vdocuments.mx/reader033/viewer/2022043008/5f986a7914eaaf28f65c47eb/html5/thumbnails/18.jpg)
Safefood 360° User Conference – New Orleans, 2016
Export the dates, NC categories and causes
![Page 19: Root Cause Investigations for CAPA - Safefood 360° · Safefood 360 User Conference –New Orleans, 2016Agenda •Quick overview of the CAPA workflow •Using the Causes list •Using](https://reader033.vdocuments.mx/reader033/viewer/2022043008/5f986a7914eaaf28f65c47eb/html5/thumbnails/19.jpg)
Safefood 360° User Conference – New Orleans, 2016
Check the data
![Page 20: Root Cause Investigations for CAPA - Safefood 360° · Safefood 360 User Conference –New Orleans, 2016Agenda •Quick overview of the CAPA workflow •Using the Causes list •Using](https://reader033.vdocuments.mx/reader033/viewer/2022043008/5f986a7914eaaf28f65c47eb/html5/thumbnails/20.jpg)
Safefood 360° User Conference – New Orleans, 2016
![Page 21: Root Cause Investigations for CAPA - Safefood 360° · Safefood 360 User Conference –New Orleans, 2016Agenda •Quick overview of the CAPA workflow •Using the Causes list •Using](https://reader033.vdocuments.mx/reader033/viewer/2022043008/5f986a7914eaaf28f65c47eb/html5/thumbnails/21.jpg)
Safefood 360° User Conference – New Orleans, 2016
![Page 22: Root Cause Investigations for CAPA - Safefood 360° · Safefood 360 User Conference –New Orleans, 2016Agenda •Quick overview of the CAPA workflow •Using the Causes list •Using](https://reader033.vdocuments.mx/reader033/viewer/2022043008/5f986a7914eaaf28f65c47eb/html5/thumbnails/22.jpg)
Safefood 360° User Conference – New Orleans, 2016
Q&AThanks for listening! It’s time for your questions.