romania - emota.eu · lege privind protecţia persoanelor cu privire la prelucrarea datelor cu...
TRANSCRIPT
TABLE OF CONTENTS
GENERAL INFORMATION
PARCEL DELIVERY
PAYMENTS
CONSUMER BEHAVIOUR
DATA PROTECTION SOURCES
.......... 03
........................................ 13
..................... 04
.................................... 05
......... 06
.................... 07
V.A.T.
CONSUMER PROTECTION
EMOTA MEMBER
................................................ 09
....... 10
.......................... 12
DATA CONSENT .......................... 08CONSENT
The European eCommerce& Omni-Channel TradeAssociation
Romania Country Fact Sheet
The European eCommerce& Omni-Channel TradeAssociation
Romania Country Fact SheetGENERAL INFORMATION
VAT
Basic Information
Population
Currency
GDP
19.6 million
RON
179.8bn
Sources: EUROPA
19%
National eCommerce turnover
SMEs doing online sales
m-commerce (in % of ecommerce)
EU retail turnover
7%
18%
€43,070.5 m
Sources: EUROPA, GPEC Sources: EUROPA
€1.8bn
03
Connected Romania
74% Internet users
5% Online banking users
36% Online shoppers
DESI index rank28th
Source: EUROPA
DESI Index Rank
Sources: EUROPA
Romania ranks 28th in DESI 2017. Romanians benefit from coverage of fast broadband connections in urban areas, which translates into the second highest share of subscriptions in the EU. The take-up of mobile broadband is also accelerating. However, the rate of digitisation of the economy, including for public services, and the levels of digital skills are still low.
The Romanian Market
Romanian VAT
Food
Books
Clothing
9% 5% 19%
Highest : Clothing
Lowest : Books
The European eCommerce& Omni-Channel TradeAssociation
Romania Country Fact SheetPARCEL DELIVERY
04
Source: postnord
83%
3%
21%
8%
44%
At Home
Parcel shop
Post Office
At work
Retailer Store
Top popular countries they buy from
Germany : 17%
Italy : 11%
France : 5.6%
Kazakhstan : 4.3%
Hungary : 8.7% Source: DHL
Cross-Border eCommerce11%Proportion who shop online from abroad
46%Potential growth of foreign online purchases
Parcel tari� :DIFFERENTIATE
Sources: DPD, Groupe de la Poste
5
Preferred Delivery
Place
7%
90%
3%
Source: GPEC
Source: mobiletransaction
The European eCommerce& Omni-Channel TradeAssociation
Romania Country Fact SheetPAYMENTS
05
Cash on delivery
Online by card
Online banking/SMS
Payment Methods SMS Payments
They work like standard SMS or Short Messaging Service. With the SMS payment system purchasers send a text message to pay for an item or service. This text message is sent to mobile payment providers. The provider clears the transaction between the purchaser and the vendor.The cost of the purchase is added to the monthly phone bill or deducted from a pre-paid balance by the mobile phone operator. By using SMS payments, mobile phone users can securely, quickly and safely pay merchants, buy goods or services, real or virtual, as well as make deposits or send remittances.
CONSUMER BEHAVIOUR
Industries Market Share
Source: GPEC
Clothing
Home electronics
Food
26%
48%
Heavy BuyersWeight of heavy buyers purchases in the total annual volume of online purchase
Average number of order per year from heavy buyers28
86%
Profile of European heavy buyers
GENDER 50 %50 %AGE (Y-O)
18-34
35-54
55+
49%40%
11%
Millenials
INCOME
HABITAT
RURAL
URBAN
87%
13%
UPP
ER
LOW
ER
53% 47%
The European eCommerce& Omni-Channel TradeAssociation
Romania Country Fact Sheet
06
footware
http://eur-lex.europa.eu/legal-content/EN/NIM/?uri=celex:31995L0046
DATA PROTECTION
Translating into National Laws
Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995 on the protection of individuals with regard to the processing of personal data and on the free movement of such data
Lege privind protecţia persoanelor cu privire la prelucrarea datelor cu caracter personal şi libera circulaţie a acestor date O�cial publication: Monitorul Oficial al României; Number: 790; Publication date: 2001-12-12; Page: 00001-00014
Ordin privind stabilirea unor măsuri şi proceduri specifice care să asigure un nivel satisfăcător de protecţie a drepturilor persoanelor ale căror date cu caracter personal fac obiectul prelucrărilor O�cial publication: Monitorul Oficial al României; Number: 449; Publication date: 2002-06-26; Page: 00006-00015
Lege privind înfiinţarea, organizarea şi funcţionarea Autorităţii Naţionale de Supreveghere a Prelucrării Datelor cu Caracter Personal O�cial publication: Monitorul Oficial al României; Number: 391; Publication date: 2005-05-09; Page: 00002-00005
More information on legislations
The European eCommerce& Omni-Channel TradeAssociation
Romania Country Fact Sheet
07
Name : The National Supervisory Authority for Personal Data ProcessingAddress : B-dul Magheru 28-30, Sector 1, BUCUREŞTITelephone : +40 21 252 5599E-mail : [email protected] : http://www.dataprotection.ro/Art. 29 WP Member : Ms Ancuţa Gianina OPRE
Contact details Data Protection authority
Source : eur-lex
Source : WHTOP
Source : Annex ePrivacy Directive
Consent to use cookiesArticle 4 (5) of Law 506/2004 provides that:‘Storing information or obtaining access to the information stored in the terminal device of a subscriber or user is allowed only if the following conditions are simultaneously fulfilled:
a) the subscriber or user has expressed consent
b) prior to expressing consent and in accordance with Article 12 of Law 677/2001 (right to be informed) the subscriber or the user has been provided with clear and comprehensive information which: (i) are expressed in an easily understandable language and are easily accessible for the subscriber or user (ii) includes provisions with regard to the purpose of processing the stored information by the subscriber or user and to which it has access to.’
b) The same article mentions that when the provider allows third parties to store or to access the stored information on the terminal equipment of the subscriber or user, the provider has to include in the notification the general scope of processing such information by third parties and the way the subscriber or user can use the settings of the Internet navigation application or other similar technologies to delete the stored information or to refuse third party access to this information.
Source: tandfonline
Personal Data Consent for childrenNo final decision has been made in relation to the age of consent, Romania has suggested to raise the age of consent from 13 to 14 years.
Top 5 data websites
UPC.ro
Mx Host
Hostico
ROMARG
Telekom.ro
DATA CONSENTThe European eCommerce& Omni-Channel TradeAssociation
Romania Country Fact Sheet
08
5
VAT COMPLIANCE
Thresholds VAT ReturnsThreshold for distance selling : None
Threshold for Intrastat :
In Romania the default VAT return period is one month. Businesses with an annual turnover of below EUR100,000 (or equivalent) may submit quarterly returns. However, if that business makes an intra-Community acquisition monthly VAT returns will be required
VAT Registration VAT Returns
Source: EUROPA
Source: VATlive Source: VATlive
Source: VATlive
National Authority : Bucharest Directorate General for Public FinanceAddress : 13 Prof. Dr. Dimitrie Gerota Street, Sector 2, Bucharest, RomaniaTelephone : 021.305.70.90
When? Romanian monthly or quarterly VAT returns are due on the 25th day of the month following the period end.Any Romanian VAT due must be paid at the same time.Medium sized and large businesses i.e. those with an annual turnover of over RON 7million must file Romanian VAT returns electronically.
Dispatches: 900,000RON
Arrivals: 500,000RON
The European eCommerce& Omni-Channel TradeAssociation
Romania Country Fact Sheet
09
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.adr.show
CONSUMER PROTECTION
EU Directives
Consumers rights Directive
Translating into National Laws
Legea nr. 449/2003 privind vânzarea produselor şi garanţiile asociate acestora, republicată O�cial publication: Monitorul Oficial al României; Number: 347; Publication date: 2008-05-06; Page: 00014-00016
OUG nr.174/2008 pentru modificarea şi completarea unor acte normative privind protecţia consumatorilor. O�cial publication: Monitorul Oficial al României; Number: 795; Publication date: 2008-11-27; Page: 00010-00016
Legea nr. 193/2000 privind clauzele abuzive din contractele încheiate între profesionişti şi consumatori,republicată. O�cial publication: Monitorul Oficial al României; Number: 543; Publication date: 2012-08-03; Page: 00014-00016
Ordonanţa de Urgenţă a Guvernului nr.34/2014 privind drepturile consumatorului în cadrul contractelor încheiate cu profesioniştii, precum şi pentru modificarea şi completarea unor acte normative O�cial publication: Monitorul Oficial al României; Number: 427; Publication date: 2014-06-11; Page: 00004-00019
Lege nr. 157/2015 pentru aprobarea Ordonanţei de urgenţă a Guvernului nr. 34/2014 privind drepturile consumatorilor în cadrul contractelor încheiate cu profesioniştii, precum şi pentru modificarea şi completarea unor acte normative O�cial publication: Monitorul Oficial al României; Number: 449; Publication date: 2015-06-23; Page: 00004-00004
Legea nr. 51/2016 privind aprobarea Ordonanţei Guvernului nr. 37/2015 pentru modificarea unor acte normative din domeniul protecţiei consumatorilor O�cial publication: Monitorul Oficial al României; Number: 257; Publication date: 2016-04-06; Page: 00002-00002
Ordonanța Guvernului nr.37/2015 pentru modificarea unor acte normative din domeniul protecției consumatorilor O�cial publication: Monitorul Oficial al României; Number: 654; Publication date: 2015-08-28; Page: 00004-00004
Consumer Legislation
Unfair Commercial Practices directive (UCP)
The European eCommerce& Omni-Channel TradeAssociation
Romania Country Fact Sheet
10
http://eur-lex.europa.eu/legal-content/en/NIM/?uri=CELEX:32011L0083
Allmänna reklamationsnämnden ANCOMMain ADR
Source: eur-lex.europa.eu
More information on Consumer Rights Directive
The European eCommerce& Omni-Channel TradeAssociation
Romania Country Fact Sheet
11
http://www.tandfonline.com/doi/full/10.1080/13600834.2017.1321096 https://www.mobiletransaction.org/what-are-sms-payments/
http://www.gpec.ro/blog/en/romanian-e-commerce-market-size-at-the-end-of-2016-1-8-billion-eur-infographichttp://europa.eu/
SOURCES
EUROPA
Tandfonline
http://ec.europa.eu/eurostat/guip/countryAction.doEurostat GPEC
Mobile Transaction
Annex ePrivacy Directive http://www.whtop.com/top.10-alexa-ranking/country-atWHTOP
https://www.emota.eu/http://www.vatlive.com/country-guides/europe/belgium/belgian-vat-compliance-and-rates/
VATlive EMOTA
http://eur-lex.europa.eu/homepage.htmlEur Lex
Groupe de la Poste, Drivers of Cross-Border Parcel Delivery Prices, 2016
The European eCommerce& Omni-Channel TradeAssociation
Romania Country Fact Sheet
13