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MANAGEMENT CONTROLSYSTEM AT ITC LIMITEDAN ILLUSTRATION OF ITC HOTELS

2012MCS PROJECT4/14/2012

Submitted To: By:

Prof. Sameer Rohadiya Jitesh Kathad

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ITC LIMITED ANINTRODUCTION

ITC is one of India's foremost privatesector company rated among theWorld's Best Big Companies

Asia's 'Fab 50' and the World's MostReputable Companies by Forbesmagazine

India's Most Respected Companiesby Business World and BusinessToday.

ITC also ranks among India's top 10

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60 locations across India.

ITC has commitment with the

business segments of Cigarettes

Hotels

Paperboards & Specialty Papers

Packaging, Agri-Business

Packaged Foods & Confectionery Information Technology

Branded Apparel

Personal Care

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Organizational StructureBoard of Directors

AuditCommittee

CompensationCommittee

NominationsCommittee

InvestorServices

Committee

Corporate Management Committee

Divisional/Strategic BusinessUnit (SBU) Management

Committees, each headed bya Divisional/SBU Chief

Executive

Corporate Functions, eachheaded by a HOD

Businesses include:FMCG, Hotels, Paperboards,Specialty Papers & Packaging and

Agri-Business

Corporate Functions include:Planning and Treasury,Accounting, Legal, Secretarial,

EHS, Human Resources,Communications, Internal Audit

and Information Technology

Chairman, Executive Director , Non-Executive Director ,

Divisional / SBU Chief Executive Officer (CEO)

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Control System

Executivemanagemen

t

Strategicmanagemen

t

Strategicsupervision

BOARD OFDIRECTORS

CorporateManagementCommittee

Divisional / StrategicBusiness Unit (SBU)

Chief

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ROLES OF VARIOUSENTITIES

Board of Directors (Board) Trusteeship to protect and enhance

shareholder

As trustees, Sets strategic goals and seeks

accountability

provides direction and appropriate controlto fulfils stakeholders aspirations andsocietal expectations.

Corporate Management

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Cont.Divisional Management

Committee (DMC) / SBU realize tactical and strategic objectives in

accordance with Board approved plan.

Advantage Strategic supervision

Strategic management of the Company,

uncluttered by the day-to-day tasks ofexecutive management,

remains focused and energised;

Executive management of a Division or

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Management andRemuneration System at

ITCRemuneration committeeComposition

Remuneration of DirectorsEmployee Stock Option Schemes

Service Contracts, Severance Fee and

Notice Period

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ITC also empowers the employeeswith the following options like:

Gives them an option to switchdivision

Encourage cross business

movements

Career development of theemployees

No age barrier

Proper performance appraisal

System.

MANAGEMENT

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MANAGEMENTCOMMUNICATION

SYSTEMPolicies on human RightsPolicy to Ensure Respect for

Human Rights Policy across the

Supply Chain

Policy to PreventDiscrimination at Workplace

Policy on Freedom ofAssociation

Policy on Information andn lt ti n n h n

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ITC HOTELS

STRATEGIC BUSINESS UNIT ITC FIVE BRANDS OF HOTELS

ITC Hotels - Luxury Collection are superdeluxe and premium hotels, located atstrategic business and leisure locations.

ITC- Welcomgroup Sheraton Hotels offerwarm, comforting services to the global

traveler and a chance to connect. WelcomHotels offer five-star hospitality

for the discerning business and leisure

traveler.

ITC HOTELS L

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ITC HOTELS- LuxuryCollection,

Organizational StructureITC Hotels follows a functionalorganizational structure

The organizational structure at ITC

Hotels consists of eight functionaldepartments, namely:

Food and Beverages Production

Food and Beverages Service

Front Office

Housekeeping

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Every department has its respectivehead of the department (HOD) as

shown in the chart below:

GENERAL

MANAGER

F&BMANAGE

R

ASSISTANTF&B

MANAGER

F&BEXECUTI

VE

EXECUTIVE CHEF

SENIOR

SOUSCHEF

JUNIORSOUSCHEF

ASSISTANT

MASTERCHEF

FRONTOFFICE

MANAGER

FRONTOFFICE

MASSISTAN

ANAGER

FRONTOFFICE

EXECUTIVE

EXECUTIVE

HOUSE

KEEPER

ASSISTANT HOUSE

KEEPER

HOUSEKEEPINGEXECUTI

VE

CHIEFENGINEER

ASSISTANT

CHIEFENGINE

ER

SALESMANAGE

R

ASSISTANT

SALESMANAG

ER

SALESEXECUT

IVE

UNITFINANACIA

LCONTROLL

ER

ASSISTANT

FINANCIAL

CONTROLLER

HUMANRESOUR

CEMANAGE

R

ASSISTANT HR

MANAGER

HHREXECUTIVE

MANAGER

LEARNINGSERVICE

PERFORMANCE

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PERFORMANCEMANAGEMENT AT ITC

HOTELSJOB KNOWLEDGESKILLS

CO-OPERATION

RESPONSIBILITY

ATTITUDE TOWARDS WORK

INITIATIVEEFFICIENCY

ATTENDANCE

PUNCTUALITY

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MANAGEMENT CONTROLIMPLICATIONS

Training of individuals, deciding who needsto be trained and in which area.

Deciding on who needs what level ofincrements.

Understanding who needs to be retained inthe organization and who needs to be

layed off.Controlling employees behavior and check

its sync with the organization culture and

values.

MANAGEMENT STYLE

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MANAGEMENT STYLEAND SIX SIGMA CONTROL

SYSTEMSITC Hotels offers traditional IndianHospitality combined with globallybenchmarked services and

sustainable business practices

Well known for its participative styleof management

Discuss feedback on the previousdays performance

Ensure quality control.

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AWARDS

ITC Hotels awarded as Hewitt BestEmployers in Asia for the Year

Government of India honored ITC

Hotels with Best Employer NationalAward for Empowerment of Personswith Disabilities

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