role of it in management at sce
TRANSCRIPT
SOUTHERN CALIFORNIA EDISON
SM
Modern Management and IT
Matthew Rodriguez
December 12, 2011
SOUTHERN CALIFORNIA EDISON
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Agenda
• Intro to Edison
• Changing landscape: Modern Landscape
• Changing concerns: Cyber Security
• Technology Areas @ SCE
• What Can Be Done
• Questions
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SOUTHERN CALIFORNIA EDISON
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• Edison International, through its subsidiaries, is a generator and distributor of electric power and an investor in infrastructure and energy assets, including renewable energy.
• Southern California Edison (SCE) is one of the largest electric utilities in California, serving more than 14 million people in a 50,000 square-mile area of central, coastal and Southern California, excluding the City of Los Angeles and certain other cities.
• Edison Mission Group (EMG) is a holding company which acts through numerous subsidiaries to manage the competitive power generation business and other unregulated subsidiaries of Edison International.
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Changing landscape: Modern Business
• Technological systems are the essential backbone of modern business operations.
• More consumers are connected via technology
• Businesses without a digital footprint risk extinction
• A changing workforce means new management strategies (Generation X, Millennials, Gen Y)
• Management in modern business have a new responsibilities
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Increasing Use in Mobile Technology
• On Cyber Monday, 10.8% of people used a mobile device to visit a retailer’s site, up from 3.9% in 2010. (Source: IBM’s fourth annual Cyber Monday Benchmark, 2011)
• Sixty-five percent of mobile users said they used their mobile device to find a business to make an in-store purchase (Source: Google, 2011)
• Approximately 52% of smartphone users will use their device to research products, redeem coupons and use apps to assist in their holiday gift purchase (Source: Acquity Group, 2011)
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“Business can no longer afford a static Web strategy”
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Changing Concerns: Cyber Security
• Number 1 growth area in Information Technology
• Cybercriminals are becoming more sophisticated
• Modern Managers need to be as vigilant about information security as they are about operations
• Management today needs to understand security threats and work to ensure employees are prepared to defend the front line.
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Recent Developments in Cyber Security
New developments in threat environment have raised the importance of effective cyber security:
• Increase in sophistication and quantity of cyber attacks
• Current defenses not preventing system compromise
• Networks vacuumed on industrial-scale of valuable information resulting in loss of petabytes of information
• Most targeted firms and government organizations are not aware their systems have been compromised
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Growing Areas of Concern: Cyber Security
• In 2010, Internet Crime Complaint Center received the second-highest number of complaints since its inception.
• It reached a milestone in 2011 with its two-millionth complaint.
• On average it receives and processes 25,000 complaints per month.
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Internet Crime Complaint Center
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Forms of Cyber Attacks
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CybercrimeHacktivism
Cyber-EspionageCyber
Warfare
Cybercrime – Unauthorized computer penetration for immediate financial gain
Hacktivisim – Use of cyber attacks as a form of politically or ideologically motivated protest
Cyber Espionage – Unauthorized computer penetration to acquire sensitive or valuable information to gain competitive advantage.
Cyber Warfare – Use of cyber attacks to cause damage through severe disruption or damage of computer controlled systems.
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• Transmission/Distribution Operations - SCADA
• Real-time/Day Ahead Energy Market - Regulation
• Customer Information – Privacy
• R&D – Patents
• Investor Information – Market Advantage
• Personnel Information – Employee Privacy
• Business Operations – Transactional Integrity
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Technology Areas @ SCE
“It is management’s duty to be the frontline of defense using available technology and enforcement of company policy”
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What Can Be Done
Modern Managers need to:
• Be aware of the changing landscape of business operations, and consumer behavior, which are increasingly dependent on technology
• Be aware of emerging technological concerns that threaten business operations and data integrity.
• Understand the essential role technology plays in business, and the responsibility to safeguard that technology.
• Understand that technology is imperative to the success of any large company, and that cyber criminals are becoming more sophisticated.
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Thank You.
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