“ROLE OF E-GOVERNANCE IN BHARAT NIRMAN”

Team Members

1. Gaurav Patel (65)

2. Shravan Bhumkar (100)

3. Kishore Gulhane (74)

4. Mangesh Gade (23)

5. Kunal Banthia (75)

6. Tushar Patil (66)

7. Rakesh DhalBisoi (90)

BEG – Prof. Vaibhav S. Bakhare

ITM, Kharghar, Batch - XIII

Presentation Structure

Introduction to e-governance

e-Governance – Indian context

Examples / Applications

Critical Success Factors

Impact of e-Governance

Summary

E-Governance

E-Government is about a process of reform in the way Governmentswork, share information and deliver services to external and internalclients for the benefit of both government and the citizens andbusinesses that they serve.

E-Government harnesses information technologies such as Wide AreaNetworks (WAN), Internet , World Wide Web, and mobile computingby government agencies to reach out to citizens, business, and otherarms of the government to:

– Improve delivery of services to citizens

– Improve interface with business and industry

– Empower citizens through access to knowledge and information

– Make the working of the government more efficient and effective

The resulting benefits could be more transparency, greaterconvenience, less corruption, revenue growth, and cost reduction.

Scope & Coverage

Govt ofIndia

Agriculture sector

Mfg Sector

Service

Sector

47 ministriesFinancial

Inclusion

Education

Healthcare

InfrastructureSocial Welfare

Science & Technology

National Security

Public Sector Units

Rural Prosperity

Need of eGovernance for

1.1 billion people in India

E Governance Grid

Central / State Government

28 states, 7 Union Territories

626 districts, 600,000 villages

270,000 panchayats in India

NeGP Details

Content

Health

Education

Connectivity

State Wide Area Network to provide 2 Mbps connectivity upto block level

State Data Center

100,000 CSCs

Citizen Interface

Employment Services

Vehicle Registration

Driver’s License

Passport / Visa

Capital

Rs. 23,000 crores(US$ 5.11 billion) (Estimated)

Cyber Law

Digital Signature

Online Returns

Capacity

20 GoI departments

35 states / UTs

360 departments in states

Major Capacity building program in pipeline

The Common Support Infrastructure

Common Service Centres (CSCs)

– These centres are intended to serve as front-end delivery pointsfor government, private and social sector services in an integratedmanner to rural citizens of India. This scheme aims at establishingabout 100,000 Common Services Centres across the country, oneeach for every six census villages.

– The objective is to develop a platform that can enablegovernment, private and social sector organizations to align theirsocial and commercial goals for the benefit of the rural populationin the remotest corners of the country through a combination ofIT-based as well as non-IT-based services.

– The placement of a CSC in a cluster of villages is supposed tofollow a ‘honey comb’ structure so that the services provided by itare easily accessible to the rural population residing in the cluster.

Model Common Services Centre

The Common Support Infrastructure

State Wide Area Network (SWAN) - for connectivity

The establishing Wide Area Networks in all States and UTs across thecountry, from the Headquarter of each State/UT to the Blocks.

It would serve in providing G2G and G2C services, especially for thevarious Mission Mode Projects.

Presently, SWAN has been rolled-out in Delhi, Chandigarh, Haryana,Himachal Pradesh and Tamil Nadu.

State Data Centre (SDC) - for secure hosting of data andapplications

These would consolidate services, applications and infrastructure toprovide efficient electronic delivery of G2G, G2C and G2B servicesthrough common delivery platform seamlessly supported by the StateWide Area Network (SWAN) connecting up to the villages through theCommon Service Centres (CSCs).

Its key functions would be to act as the Central Repository of the State,provide secure data storage, disaster recovery and remote managementfunctions etc.

Core Infrastructure & Budget

National / State

Data Center

National / State Wide

Area Network

CommonServiceCenter

National / State Data Center

Covers 28 states and 7 union Territories

Scheme approved in January 2008 at an estimated cost of Rs. 1623.20 Crores

National / State Wide Area Network

Covers 28 states and 7 union Territories

Total outlay of Rs. 3334 Crores

Common Service Center

100,000 CSCs in 600,000 villages

Estimated cost Rs. 5742 Crores

Total Estimated Cost Rs.10699.2 Crores

27 Mission Mode Projects

Central MMP(09)

Integrated MMP(07)

State MMP(11)

Banking

Central Excise & Customs

Income Tax (IT)

Insurance

MCA21

National Citizen Database (NCD/MNIC)/ UNIQUE ID (UID)

Passport, Immigration & Visa

Pension

e-OFFICE

Agriculture

Commercial Taxes

e-District

Employment Exchange

Land Records

Municipalities

Panchayats

Police

Property Registration

Road Transport

Treasuries

CSC

e-BIZ

e-COURTS

e-Procurement

Electronic Data Interchange (EDI) For Trade (e-Trade)

National e-Governance Service Delivery Gateway

India Portal ( www.india.gov.in )

Examples / Applications

Need for Power Sector ReformPower sector reform is the biggest problem the Indian economy faces. It can be seen from following factors:

The public system has a plant load factor (PLF) of about 77 per cent.

Transmission and distribution losses are around 30 per cent

Average power shortage is around 8-9 per cent and peaking shortageshit 12-15 per cent

Financial losses for the sector amount to nearly 4 per cent of GDP -those are mostly incurred and absorbed by states and add to theconsolidated fiscal deficit

Manufacturing sector losses crores of rupees due to power outages

Roughly 20% rural households are off-grid

Per capita consumption of power is around 700 units per annum. It isvery low compared to developing economies like China (1379 units in2003) or and nowhere near to developed economies like US (13,066units in 2003)

Power Sector

Power Sector – Statistics for 2009 and forecasted growth for 2017

The end consumers are looking forward to electric utilities providingreliable and quality services that can be accessed conveniently. Theincreased competition in power sector will lead to improved service,increased per capita consumption and reduction in tariffs

Key Parameters 2009 2017E Installed Capacity (MW) 147000 335000 Per Capita Power Consumption (KWh) 612 Over 1000 Electricity Generation (Billion Units) 724 1524 Rural Electrification (%) 47% 100% Number of Villages Electrified 83% 100%

Key Statistics

India is the sixth largest producer and consumer of electricity in the world The number of consumers connected to the Indian power grid exceeds 75

million. India is third largest in the world in terms of the total length of transmission

and distribution lines [6.6 million circuit km (cKm)] It is estimated that India will need 315 -335 GW by 2017 and 800 GW of power

by 2030 83% of the villages are electrified but 57% of rural households do not have

access to electricity To overcome India’s Power deficit, India's energy sector will require an

investment of around US$ 120 bn - US$ 150 bn over the next five years andUS$ 600 bn over the next ten years

India’s energy requirement by 2030 is projected to be nearly six times of whatit currently is

A lack of focus on the Distribution side over the years has resulted in energylosses as high as 35% in several states whereas the world average is about10%

Demand Supply gap has worsened and the Peak Deficit of power has reached13 %

Key Statistics

Installed Capacity in India

1947 1362 MW

2003 97000 MW

2009 150000 MW

e-Governance Model

Power Distribution Sector

An overall approach for deploying a comprehensive e-Governancesolution should take into consideration the following three keyinitiatives

1. Business Process Re-engineering (BPR)

2. IT Strategy and Deployment Plan

3. Change Management

e-Governance Model

Systems and Infrastructure

e-Governance Model

Towards Customer Centric Utility

Way forward

The importance of e-Governance in the Power Sector necessitates acall to action for the Government, the Regulators and the PrivateSector.

• Government – The Government needs to focus on providing aconducive environment for continuous growth of the Power Sector.

• Regulators – The independent regulators need to focus on framingpolicies that encourage growth and address the needs of the PowerSector.

• Private Sector – Private players need to partner effectively with theGovernment for providing solutions for e-Governance and executingprojects timely

e-Seva for Andhra Pradesh

eSeva is a government organisation built on the public-private partnership model.Citizens are provided with a clean, transparent, efficient and effectiveadministrative system through state of the art electronic technology.

All administration departments come under one roof, offering a wide range ofcitizen-friendly services. It is a one-stop shop for over twenty five G2C and B2Cservices

Salient features:

46 eSeva centers (with 400 service counters) spread over twin cities and

Ranga Reddy District

Operating from 8.00 am to 8.00 pm, on all working days and 9.00am to

3.00pm on holidays (Second Saturdays & Sundays)

No jurisdiction limits - any citizen in the twin cities can avail of the

services at any of the 46 eSeva service centres

Online services: eForms, eFiling, ePayments

Examples of Efficiency Gains

Region Type of Government Application

Number of days to

process before application

Number of days to process after

application

CARD, AP, India Valuation of Property Few days 5 minutes

CARD, AP, India, Land Registration 7-15 days 2-3 hours

Bhoomi, India, Karnataka

Obtaining Land Title Certificate

3-30 days 5-30 minutes

Interstate Check Posts, Gujarat

Collect Fines for over loading

30 minutes 2 minutes

Mandal Comp-uters, AP India

Issue of Caste Certificates

20-30 days 15 minutes

On-line Tax, India Issue of Tax Assessments

12-18 months 3-5 months

Critical Success Factors

Strong Political and Administrative Leadership , detailed Project Management

Clearly identified goals and benefits

Significant Process Reengineering Required

Start Small, scale up through stages, manage expectations

Adopt established standards and protocols – minimize customization

In-source Analysis ; Outsource design, software development, data preparation, training, etc.

Training Expenses should not be minimized

Organization for Implementing e-governance

A champion at the political level

Ministerial level co-ordination committees

A central support group

Departmental Champions and co-ordination committee

Institution for Training

Private sector partners

Issues that Need Resolution

No country is completely ready? Balance betweenstrategizing, coordination and action

Approach: centrally driven versus departmental initiative?

Role, mandate, size of a central support agency. Whereshould it be created?

Creating departmental ownership: Budget allocations,training, demand, performance push

Who can help?(partnership with private sector: multinational/local/one or many partners, partneringarrangement)

How can progress be measured?

Corruption in Service Delivery

Complex rules-need for intermediaries

Discretion to delay or deny without assigning reasons

Decisions and actions are not traceable. Citizens have poor access to information

Lack of supervision in remote areas-problems of decentralization

Large power distance between civil servants and citizens-afraid to assert and complain

Poor mechanisms of complaint handling. Documentation is weak for any investigation

Impact of e-Governance

Faster processing, shorter wait, shorter queues

Less number of trips to government offices: saves transport cost and avoids wage loss

More accurate and legible documents, easy recovery from errors, better reception areas

Lesser corruption more transparency

Improved access to offices (nearer home, 24X7) and functionaries (no intermediaries)

User fee may be levied- issue of acceptance

Improved complaint handling

Summary : e-governance is not irreversible magic

e-Governance can advance the agenda on Governance reform,transparency, anti- corruption, empowerment. It is NOT a panacea

Potential is recognized but Implementation is difficult. Gains are realbut risks need to be understood. Challenge is to promote wide spreaduse in areas where benefits outweigh risks.

Situate in a broader framework of anticorruption. Identify all pressurepoints and reengineer to remove discretion, simplify procedures andput out as much information in public domain.

Create competition in delivery channels

Strengthen physical supervision and actionable MIS

Reference

National e-Governance Plan

www.mit.gov.in

www.assocham.org

www.egovstandards.gov.in

www.wikipedia.org

www.planningcommission.gov.in

“Make all Government services accessible to the common man in his locality, through

common service delivery outlets and ensure efficiency, transparency & reliability of

such services at affordable costs to realise the basic needs of the common man”

Thank you.