BUSINESS ENVIRONMENTRole of Managers in Social Context

Content

• Various Levels of Management.

• Functions of a Manager

• Responsibilities of a Manager.

Managers

Managers are people responsible for supervising/ managing the organization’s resources to meet its goals.

Top Manager

sMiddle Managers

First-line Managers

Three Levels of ManagementThree Levels of Management

Functions of a Manager

•Planning, •Organizing, •Staffing • Controlling.• Leading,

• planning is the process of setting goals and deciding best way to achieve them

planning

• organizing is the process of allocating and arranging human and other resources

organising

• Staffing is the process of efficient management of personnel's.

Staffing

• Controlling is the process of measuring performance and taking action to ensure desired results.

Controlling

• leading is the process of influencing others

Leading

planning

organising

Staffing

Controlling

Leading

Responsibilities of a Manager

• RESPONSIBILITY TOWARDS CUSTOMERS• RESPONSIBILOITY TOWARDS SHAREHOLDERS• RESPONSIBILITY TOWARDS EMPLOYEES• RESPONSIBILITY TOWARDS SUPPLIERS• RESPONSIBILITY TOWARDS DISTRUBUTORS AND RETAILERS• RESPONSIBILITY TOWARDS INDUSTRY AND COMPETITION• RESPONSIBILITY TOWARDS UNION• RESPONSIBILITY TOWARDS GOVERNMENT• RESPONSIBILITY TOWARDS SOCIETY• Other Responsibilities (Continued)

RESPONSIBILITY TOWARDS CUSTOMERS

Customer Comes First.

• Quality.

• Pricing.

• Service.

RESPONSIBILITY TOWARDS SHAREHOLDERS

• Transparency (Do not mislead the shareholders)

• Profit.

• Security.

RESPONSIBILITY TOWARDS EMPLOYEES

• Compensations (Wages, incentives, bonus etc.)

• Safe and Healthy Environment.

• Fair and impartial treatment.

RESPONSIBILITY TOWARDS SUPPLIERS

• Two way communication (for providing correct design specification, adequate time for production, fixation of a fair

price and prompt and timely payments)

• Accurate and complete information (Financial assistance)

• No delay in payment.

RESPONSIBILITY TOWARDS DISTRUBUTORS AND RETAILERS

• Regular Supplies to the Distributers

• Quality.

• Benefits

RESPONSIBILITY TOWARDS INDUSTRY AND COMPETITION

• Industry Association.

• Healthy Competition.

• Stability and Prosperity of the Industry.

RESPONSIBILITY TOWARDS UNION

• Acknowledge the employee union.

• Involve the union in the process of managing the firm.

• Positive attitude and communication.

RESPONSIBILITY TOWARDS GOVERNMENT

• Adhere to the rules of the Government.

• Payments (taxes, dues and duties).

• Make it a model corporate citizen.

RESPONSIBILITY TOWARDS SOCIETY

• Avoid destruction of nature.

• Corporate Social Responsibilities

• Provide Financial assistance to those in need.

Other Responsibilities

• Maintaining relations with various society segments

• Coping with increasing levels of aspiration• Public criticism and political opposition• Coping with growing technological

sophistication • Meeting the challenge of change • Purposeful direction to the firm

Other Responsibilities

• Maintaining relations with various society segments Controlling intended and unintended impacts.

• Coping with increasing levels of aspiration

Understand the nature of aspiration and fulfilling them.

• Public criticism and political opposition Provide correct information to govt &media

Other Responsibilities (Cont’d)

• Coping with growing technological sophistication

Maximum utilization of data available for decision making.

• Meeting the challenge of change Introduction and Incorporation of change in a smooth manner with the least disturbance and resistance

• Purposeful direction to the firmAchieving the mission and vision.