roi & customer testimonials

The Power of Transformational ERP

Return-on-Investment &Customer Testimonials

e-Emphasys ERP: Next-Generation Dealership Management System

e-Emphasys ERP: The Industry Leader for Heavy Equipment Dealers

Our Producte-Emphasys is the world’s premier ERP platform designed specifically for heavy equipment dealers. We are unparalleled in our proven delivery of transformational excellence in the industry.

• An Unrivaled Record of “Industry Firsts”: • Successful delivery and deployment of dealership ERP

software in 17 countries • Integrated Industry Best Business Practices • Real-time Business Analytics & Dashboards • Flexible OEM Interfaces• e-Commerce Customer Portals• All our customers use one version of the e-Emphasys

solution, with little to no customization• We can deploy either in the Cloud or on Premise

• Over 3,000 Man-Years of Development in our Industry-Specific ERP Platform

• Industry Best Practices that Align Operations with Business Strategies that Result in Tangible ROI and Business Benefits (see next slide)

Our Core Strengths• Exclusive focus on the heavy equipment dealership industry since 2003.• Trusted to transform dealerships globally • Proven to deliver the fastest ROI and the best customer experience in

the industry

Technology• On premise, 100% cloud-based, or hybrid model with a fully-integrated

set of comprehensive capabilities• Full suite of products – ERP, CRM, Business Intelligence, Customer

Portals & 360, Field Service & Scheduling, Mobility, RFID – all built specifically for the heavy equipment dealership industry

• Endorsed by Gartner, the World’s #1 Analyst• “Feature rich and well established Enterprise Solution for the Equipment

Service Management Industry” - William McNeill, Gartner

Customers• Global reference customers on four continents.• 13 years without a single, failed implementation• Blue chip relationships with leading OEMs

e-Emphasys ERP: Award-Winning Dealership Management System

e-Emphasys ERP: A Proven ROI for Heavy Equipment Dealers

Business Benefits Reported by e-Emphasys Customers:

CEOJohn Kimball

Things that use to take 2 days now take 10-20 seconds!

One of the first things I do every day is look at our Business Intelligence (BI). With BI you

can easily detect what items are not moving.

With e-Emphasys, we have seen a significant reduction in time to generate financials, it’s

1/3 of what it was. e-Emphasys is designed to get a lot of things right up front!

It’s a complete and feature-rich system, we can track depreciation, service history,

warranties, costing between branches and full machine cost. The Warranty Receivable

tracking is very good from service through accounting.

e-Emphasys has changed the way we do business, increased our efficiency, delivered a

50% reduction in Service Admin cost, created a paperless office, and driven significant

advantages in inventory management.

Actual Customer Testimonials

PresidentJohn Coughlin

I can confidently say that e-Emphasys ERP is the industry’s most sophisticated dealership

management system and I would recommend it to other growing equipment dealers.

We now have much more visibility over our operations, making it easier to analyze and make

decisions proactively.

With e-Emphasys ERP we are leveraging the latest technology to improve communications

with our OEMs and integrating processes that were previously manual.

Our investment is already delivering, our efficiency and productivity matrix has gone up in

less than one year and the revenues have grown by 32%!


Sr. Managing DirectorBob Dimmitt

Decisions on data can be made much faster! Business Intelligence (BI) has a great capability to

give you equipment sales by location – essential for tax purposes etc.

e-Emphasys has a very capable business mapping system. It is very flexible!

With e-Emphasys, you enter things 1 time vs. 5 - much less chance of error. e-Scheduler

automatically saves time, too. Processes reduced on average by 20%.

We all travel and we can use our iPhone and iPad to see the same data as on our desktop. It’s all

at your fingertips, we’ve become quite dependent on BI!

Cobbling together various systems as we grew at multiple branches was not efficient. We

looked around at various systems and we liked the flexibility of e-Emphasys. We couldn’t find a

software system that handled everything we needed, but e-Emphasys is very unique and saved

us quite a bit!

e-Emphasys are very easy to deal with. Our overall Implementation was very easy, the fact that

e-Emphasys has done so many of these implementations, they were always there. To me, the

main word is flexibility; different ways of looking at the data.

The biggest thing was dealing with various systems. There was incredible duplication to try to

end the month. But today with e-Emphasys, all the info is there at your fingertips: by branch,

rentals, service, etc.


CFORick Krause

Our implementation was planned for 3 ½ months. We launched on time and most

importantly, started invoicing on day 1!

e-Emphasys allowed us to be more efficient by integrating with tax software, saved us almost

100% of previous efforts.

e-Emphasys ERP allowed us to grow our topline revenue by several % Points. More

importantly, it allowed us to grow our Profitability at 3X the sales growth!

e-Emphasys has changed the way we do business. Real-time information has helped us grow

our bottom line. One of the features I appreciate most is that a single database allows us not

have any duplicates with customers who are also vendors.

Using e-ServiceTech we improved our capture of billable tech time by 10%!

Our techs are now more efficient. With e-Scheduler they can see real-time information and

we get real-time recordings of their time on work orders. Great integration with Volvo!

I recommend e-Emphasys to bring great benefits to your bottom line. The team is

outstanding.


CFOPeggy Smith

e-Emphasys ERP provided a ready-made business practices framework that we were able to

customize to meet our own specific business needs.

With e-Emphasys, we have been able to halve the financial close process from 4 days to 2.

e-Emphasys ensures accuracy and integrity of data across all of our operations. Linder is

experiencing the Single Version of Truth!

With e-Emphasys ERP we have a finance system using the latest technology that should

enable us to improve our business flexibility and efficiency. e-Emphasys has become a great

team member!

We particularly like the new tools we have from the dashboard and BI. It enables us to slice-

and-dice the information in a quick and easy manner, even at the operational level.


VP - FinanceTanya Groft

e-Emphasys Business Intelligence (BI) has reduced time drastically! I look at BI for WIP on a

daily basis.

Huge growth! Since we began using e-Emphasys, our processes and people have both seen

tremendous growth! We maintained - and kept labor force at a minimum – by using e-

Emphasys.

The mobile apps are very good. With eServiceTech and e360, we can see a customer’s

account, read texts, and email is great! Tremendous benefits. We now close service work

orders in 10 days!

Since we started with e-Emphasys, we have doubled our revenue! Because of e-Emphasys we

are way more streamlined!

Customer Satisfaction is key to us, both for our internal and external stakeholders. e-

Emphasys blew the competitors out of the water! The software is up to date and, overall, it is

night and day for speed! The platform also upgrades very smoothly.

The most improvements were in inventory control. e-Emphasys narrowed down processes

making them nice and clean and easy to follow.


VP - ServiceSteve Stafki

Time to invoice has reduced from high 20’s to 5 days or less, the interest savings alone is huge!

With the system streamlined, e-Emphasys saved hundreds of thousands of dollars every year

in interest cost. Now we get our money back on invoices in 15 days!

e-Emphasys people are some of the nicest and smartest you’ll ever meet. They have my best

interest at heart when creating the product, and that’s what gives them joy. I feel Like I am

their only customer!

e-Emphasys ERP easily exceeded 100% efficiency; cutting our technician paperwork labor time

from 2-3 hours to 15 – 30 minutes. It is mind blowing!

Our warranty process has gone from cumbersome to seamless. If we have a warranty claim it’s

filed today, and that’s $$ back in our pockets right away!

Service Techs’ efficiency was very low. With e-ServiceTech, it just takes 15-30 min of admin

work a day. Techs now spend the time on what they love, which is fixing machines.


VP - Product SupportBrian Loderhose

eServiceTech has created huge improvement in time savings - they’ve gone from 1 ½ hours

to 1 – 2 minutes. On a tablet, we can take pictures of repairs and upload to a work order.

Voice record for eService Tech are great – they can talk their report and it goes directly into

e-Emphasys ERP!

We invited Volvo dealers to visit our HQ and give e-Emphasys a drive. Out of the four that

came in, all 4 went with e-Emphasys!

Our efficiency has gone up tremendously, 75% better than we were!

WIP has improved by 75%. Over 60 days used to be at 30%. Today, 90% is under 60 days!

Our revenue in service has increased 30% this year – eServiceTech has improved that process

greatly!

Business Intelligence (BI) has helped revolutionize our business!

e-Emphasys has sped up our batch time by 90%! OEM integration worked extremely well!

We were able to cut our time spent doing inventory by 30%! Audit/spot check parts, cycle

counts, inventory for parts is really nice. Cycle counting: it sped up our time of inputting data

by 50 – 60%!


VP – Product Support & OperationsStephen Searcy

The e-Emphasys methodology helps you optimize your business processes. In just a few

months, we see data that we could never see before!

Support - I was surprised and shocked at how fast they respond, their level of expertise, and

how they stayed on top of any issues.

e-Emphasys outshines the rest of the competition. I was surprised how well they knew how

the dealership worked, and their deep knowledge of the heavy equipment business.

They are experts at what they do, I trust them and I buy into what they are telling me. They

know the processes and implement best practices through AED standards.

e-Emphasys exceeded our expectations. They are proactive with data versus reactive. The

implementation team was outstanding. The eCare post support group is excellent!

Without a doubt, I would recommend e-Emphasys. They are experts at the heavy equipment

industry. I highly recommend to any Volvo dealer, they cater to the Volvo dealership and I

think any dealer would be very pleased.

Business Intelligence (BI) is the best thing since sliced bread! Gives you anything you could

imagine!


VP – Sales & MarketingJon Shilling

Our customer satisfaction has improved in many ways. We can look up inventory right

on the spot when you are sitting in front of the customer!

We have seen a drastic increase in business. In my opinion, if we had still been on the old

MTA system, we would not have been able to handle it.

The most improvements are in parts tracking and e-Sales. We now do a much better

job of keeping track of inventory.

Our sales guys have benefited in numerous ways – with their iPad or mobile device, they

can see customer information, past inventories, purchases, rentals, etc.

If another dealer asks me if I would recommend e-Emphasys, I tell them it is definitely

worth it to take their time to look at it!


Thank You!

e-Emphasys ERP: Next-Generation Dealership Management System

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