robin dymond: booting up customers to build great products
DESCRIPTION
TRANSCRIPT
![Page 1: Robin Dymond: Booting up Customers to Build Great Products](https://reader034.vdocuments.mx/reader034/viewer/2022051514/54b5231e4a7959671c8b45eb/html5/thumbnails/1.jpg)
![Page 2: Robin Dymond: Booting up Customers to Build Great Products](https://reader034.vdocuments.mx/reader034/viewer/2022051514/54b5231e4a7959671c8b45eb/html5/thumbnails/2.jpg)
©2011InnovelLLC.Allrightsreservedwww.innovel.net
WhoamI?
RobinDymond,CST ManagingPartnerInnovelLLC 21yearsinsoftwaredevelopment 9yrsdoingScrum+XP,5yrsapplyingLean AgileProgramCoachinthelargestAgiletransitioninBanking
Trained2000+peopleinScrum ClientsinUS,Europe,Canada,Brazil
![Page 3: Robin Dymond: Booting up Customers to Build Great Products](https://reader034.vdocuments.mx/reader034/viewer/2022051514/54b5231e4a7959671c8b45eb/html5/thumbnails/3.jpg)
©2011InnovelLLC.Allrightsreservedwww.innovel.net
Justreadthis…
![Page 4: Robin Dymond: Booting up Customers to Build Great Products](https://reader034.vdocuments.mx/reader034/viewer/2022051514/54b5231e4a7959671c8b45eb/html5/thumbnails/4.jpg)
©2011InnovelLLC.Allrightsreservedwww.innovel.net
Theyaskedmetoworkwithyou…
![Page 5: Robin Dymond: Booting up Customers to Build Great Products](https://reader034.vdocuments.mx/reader034/viewer/2022051514/54b5231e4a7959671c8b45eb/html5/thumbnails/5.jpg)
©2011InnovelLLC.Allrightsreservedwww.innovel.net
…hello….?….hello….?
![Page 6: Robin Dymond: Booting up Customers to Build Great Products](https://reader034.vdocuments.mx/reader034/viewer/2022051514/54b5231e4a7959671c8b45eb/html5/thumbnails/6.jpg)
©2011InnovelLLC.Allrightsreservedwww.innovel.net
Whatcanyoudoaboutthis?
![Page 7: Robin Dymond: Booting up Customers to Build Great Products](https://reader034.vdocuments.mx/reader034/viewer/2022051514/54b5231e4a7959671c8b45eb/html5/thumbnails/7.jpg)
©2011InnovelLLC.Allrightsreservedwww.innovel.net
HowtoBootupYourProductOwner
People Process Tools
![Page 8: Robin Dymond: Booting up Customers to Build Great Products](https://reader034.vdocuments.mx/reader034/viewer/2022051514/54b5231e4a7959671c8b45eb/html5/thumbnails/8.jpg)
©2011InnovelLLC.Allrightsreservedwww.innovel.net
DoyouhavetherightpersonasPO?
Peopleoverprocess
![Page 9: Robin Dymond: Booting up Customers to Build Great Products](https://reader034.vdocuments.mx/reader034/viewer/2022051514/54b5231e4a7959671c8b45eb/html5/thumbnails/9.jpg)
©2011InnovelLLC.Allrightsreservedwww.innovel.net
Gettherightpersonforthejob
![Page 10: Robin Dymond: Booting up Customers to Build Great Products](https://reader034.vdocuments.mx/reader034/viewer/2022051514/54b5231e4a7959671c8b45eb/html5/thumbnails/10.jpg)
©2011InnovelLLC.Allrightsreservedwww.innovel.net
KeyProductOwnerAttributes
Asubjectmatterexpert Knowledgeableaboutthebusiness Hasdecisionmakingauthority Haslotsoftimefortheteam Goodcommunicator Usesthesystembeingdeveloped Facilitatesstakeholderinput Listenstotheteam UnderstandsthekeyroleofaProductOwnerinScrum Helpstheteamimprove
![Page 11: Robin Dymond: Booting up Customers to Build Great Products](https://reader034.vdocuments.mx/reader034/viewer/2022051514/54b5231e4a7959671c8b45eb/html5/thumbnails/11.jpg)
©2011InnovelLLC.Allrightsreservedwww.innovel.net
Setyourrelationshipupforsuccess
![Page 12: Robin Dymond: Booting up Customers to Build Great Products](https://reader034.vdocuments.mx/reader034/viewer/2022051514/54b5231e4a7959671c8b45eb/html5/thumbnails/12.jpg)
©2011InnovelLLC.Allrightsreservedwww.innovel.net
Establishexpectationswithbothsides
![Page 13: Robin Dymond: Booting up Customers to Build Great Products](https://reader034.vdocuments.mx/reader034/viewer/2022051514/54b5231e4a7959671c8b45eb/html5/thumbnails/13.jpg)
©2011InnovelLLC.Allrightsreservedwww.innovel.net
Don’texpectperfection
![Page 14: Robin Dymond: Booting up Customers to Build Great Products](https://reader034.vdocuments.mx/reader034/viewer/2022051514/54b5231e4a7959671c8b45eb/html5/thumbnails/14.jpg)
Buythemsomebooks
![Page 15: Robin Dymond: Booting up Customers to Build Great Products](https://reader034.vdocuments.mx/reader034/viewer/2022051514/54b5231e4a7959671c8b45eb/html5/thumbnails/15.jpg)
©2011InnovelLLC.Allrightsreservedwww.innovel.net
SendthemtoProductOwnertraining
![Page 16: Robin Dymond: Booting up Customers to Build Great Products](https://reader034.vdocuments.mx/reader034/viewer/2022051514/54b5231e4a7959671c8b45eb/html5/thumbnails/16.jpg)
©2011InnovelLLC.Allrightsreservedwww.innovel.net
Process:ManagingProductOwnerwork
![Page 17: Robin Dymond: Booting up Customers to Build Great Products](https://reader034.vdocuments.mx/reader034/viewer/2022051514/54b5231e4a7959671c8b45eb/html5/thumbnails/17.jpg)
©2011InnovelLLC.Allrightsreservedwww.innovel.net
Relationships,Requirements,Results
StakeholdersandTeam
Whatwearebuilding
Businessresults
![Page 18: Robin Dymond: Booting up Customers to Build Great Products](https://reader034.vdocuments.mx/reader034/viewer/2022051514/54b5231e4a7959671c8b45eb/html5/thumbnails/18.jpg)
©2011InnovelLLC.Allrightsreservedwww.innovel.net
Relationships
Stake‐holders
• Customers• Politics
ScrumTeam
• Systemhealth• Motivation
![Page 19: Robin Dymond: Booting up Customers to Build Great Products](https://reader034.vdocuments.mx/reader034/viewer/2022051514/54b5231e4a7959671c8b45eb/html5/thumbnails/19.jpg)
©2011InnovelLLC.Allrightsreservedwww.innovel.net
PullingfeaturesfromtheBacklog
PriorityReadyfornextiteration
Next2‐3Iterations,Lessdefined
EpicStory
EpicStory
AgroupofstoriesthatCompriseacapability
Team
![Page 20: Robin Dymond: Booting up Customers to Build Great Products](https://reader034.vdocuments.mx/reader034/viewer/2022051514/54b5231e4a7959671c8b45eb/html5/thumbnails/20.jpg)
©2011InnovelLLC.Allrightsreservedwww.innovel.net
JustInTimeBacklogGrooming
PriorityPOandTeam
POandTeamorAnalyst
POandotherPOs
![Page 21: Robin Dymond: Booting up Customers to Build Great Products](https://reader034.vdocuments.mx/reader034/viewer/2022051514/54b5231e4a7959671c8b45eb/html5/thumbnails/21.jpg)
©2011InnovelLLC.Allrightsreservedwww.innovel.net
AddregularstakeholderandteamPBLreviewmeetings
Week1 Week2 Week3
SprintPlanning
SprintReview,Retrospective
ProductBacklog
Sprint1Backlog
DailyStandupmeeting
Repeat
Product Backlog
Team Backlog Review meeting
Stakeholder Backlog Review meeting
NO SURPRISES
Sprint planning or Sprint review
![Page 22: Robin Dymond: Booting up Customers to Build Great Products](https://reader034.vdocuments.mx/reader034/viewer/2022051514/54b5231e4a7959671c8b45eb/html5/thumbnails/22.jpg)
©2011InnovelLLC.Allrightsreservedwww.innovel.net
Definea“readytodevelop”stateforUserstoriestoentersprintplanning.
![Page 23: Robin Dymond: Booting up Customers to Build Great Products](https://reader034.vdocuments.mx/reader034/viewer/2022051514/54b5231e4a7959671c8b45eb/html5/thumbnails/23.jpg)
©2011InnovelLLC.Allrightsreservedwww.innovel.net
ReducethePOWorkinProgress(WIP)
HowmuchstuffistheP.O.workingon? Whatotherprojectsdotheyhave? Whayotherjobsdotheyhave? Whatdoessalesandmarketingdemandfromthem?Roadmaps?Newplans,priorities?
Howoftendotheymeetwithstakeholders? Howoftendotheyworkwiththeteam?
![Page 24: Robin Dymond: Booting up Customers to Build Great Products](https://reader034.vdocuments.mx/reader034/viewer/2022051514/54b5231e4a7959671c8b45eb/html5/thumbnails/24.jpg)
©2011InnovelLLC.Allrightsreservedwww.innovel.net
Visualizetheirwork
WriteWhitepaper
ProductPhotoshoot
Meetwithstakeholders
Customermeeting
2012Marketingplanning
Tradeshowplanning
UpdateProductRoadmap
Regulatoryupdate
MeetwithotherProductmanagers
ReviewcompletedUser
stories
Preparefornextiteration
ReviewtestplanwithQA
![Page 25: Robin Dymond: Booting up Customers to Build Great Products](https://reader034.vdocuments.mx/reader034/viewer/2022051514/54b5231e4a7959671c8b45eb/html5/thumbnails/25.jpg)
©2011InnovelLLC.Allrightsreservedwww.innovel.net
Reduceworkinprocess
Blabla
Blabla
Blabla
stuff
Morestuff
work
Funwork
Boringwork
Blabla
Customerstuff
PBL
Salesstuff
Customerstuff
Salesstuff
Morestuff
work
Funwork
Boringwork
Blabla
Work CUE Next WIP 2 Done
Product Owner Personal Kanban
Otherwork
Bbsitsales
Focusgroup
![Page 26: Robin Dymond: Booting up Customers to Build Great Products](https://reader034.vdocuments.mx/reader034/viewer/2022051514/54b5231e4a7959671c8b45eb/html5/thumbnails/26.jpg)
©2011InnovelLLC.Allrightsreservedwww.innovel.net
VisualizeBacklogPrep
Blabla
Blabla
Blabla
stuff
Morestuff
work
Funwork
Boringwork
Epic3
Epic4
Epic5
Epic1
Epic2
Story1.2
Story1.3
Story1.4
Story2.1
Story2.2
Product Backlog Next
Ready for team review 5
Kanban for Backlog Preparation
User Stories Ready for sprint planning
Story1.1
Story2.3
Epics 2
Limited Work In Progress
Story2.4
Story2.5
![Page 27: Robin Dymond: Booting up Customers to Build Great Products](https://reader034.vdocuments.mx/reader034/viewer/2022051514/54b5231e4a7959671c8b45eb/html5/thumbnails/27.jpg)
©2011InnovelLLC.Allrightsreservedwww.innovel.net
OnlinekanbanforoffsiteP.O.
![Page 28: Robin Dymond: Booting up Customers to Build Great Products](https://reader034.vdocuments.mx/reader034/viewer/2022051514/54b5231e4a7959671c8b45eb/html5/thumbnails/28.jpg)
©2011InnovelLLC.Allrightsreservedwww.innovel.net
ProductOwnership:scopecreationorscopemanagement?
![Page 29: Robin Dymond: Booting up Customers to Build Great Products](https://reader034.vdocuments.mx/reader034/viewer/2022051514/54b5231e4a7959671c8b45eb/html5/thumbnails/29.jpg)
©2011InnovelLLC.Allrightsreservedwww.innovel.net
Ensuringwhatgetsbuiltdeliversvalue
![Page 30: Robin Dymond: Booting up Customers to Build Great Products](https://reader034.vdocuments.mx/reader034/viewer/2022051514/54b5231e4a7959671c8b45eb/html5/thumbnails/30.jpg)
©2011InnovelLLC.Allrightsreservedwww.innovel.net
ProductManagementwithFastFeedback
Plan product
increments,
Market tests
Check
Market
response
Revise product
direction based
on market feedback
ReleaseeverySprint
![Page 31: Robin Dymond: Booting up Customers to Build Great Products](https://reader034.vdocuments.mx/reader034/viewer/2022051514/54b5231e4a7959671c8b45eb/html5/thumbnails/31.jpg)
©2011InnovelLLC.Allrightsreservedwww.innovel.net
Iswhatwebuiltbeingused?
![Page 32: Robin Dymond: Booting up Customers to Build Great Products](https://reader034.vdocuments.mx/reader034/viewer/2022051514/54b5231e4a7959671c8b45eb/html5/thumbnails/32.jpg)
©2011InnovelLLC.Allrightsreservedwww.innovel.net
Automatemarketfeedback,makeittransparent
![Page 33: Robin Dymond: Booting up Customers to Build Great Products](https://reader034.vdocuments.mx/reader034/viewer/2022051514/54b5231e4a7959671c8b45eb/html5/thumbnails/33.jpg)
©2011InnovelLLC.Allrightsreservedwww.innovel.net
YourProductOwnerneedsaprocesstoo
Scrumissilentonhowproductownersshouldmanagetheirwork
ProductOwnersfeedtherestofthedevelopmentsystemandareaconstraint
FindwaystobuildandsupporteffectiveworkprocessesforyourPOs.
Definewhat“Readyfordevelopment”meansforuserstories
UseLeanandjustintimeideastoeliminateoverworkedPOs
![Page 34: Robin Dymond: Booting up Customers to Build Great Products](https://reader034.vdocuments.mx/reader034/viewer/2022051514/54b5231e4a7959671c8b45eb/html5/thumbnails/34.jpg)
©2011InnovelLLC.Allrightsreservedwww.innovel.net
Perfectionisajourney…
![Page 35: Robin Dymond: Booting up Customers to Build Great Products](https://reader034.vdocuments.mx/reader034/viewer/2022051514/54b5231e4a7959671c8b45eb/html5/thumbnails/35.jpg)
©2011InnovelLLC.Allrightsreservedwww.innovel.net
ThanksSteve.
![Page 36: Robin Dymond: Booting up Customers to Build Great Products](https://reader034.vdocuments.mx/reader034/viewer/2022051514/54b5231e4a7959671c8b45eb/html5/thumbnails/36.jpg)
©2011InnovelLLC.Allrightsreservedwww.innovel.net
Questions?
![Page 37: Robin Dymond: Booting up Customers to Build Great Products](https://reader034.vdocuments.mx/reader034/viewer/2022051514/54b5231e4a7959671c8b45eb/html5/thumbnails/37.jpg)
InnovelLLCTrainingandConsultinginScrumXPAgileLeanKanban
RobinDymond,[email protected]
www.scrumtraining.com
Americas:(804)239‐4329
Europe:+32489674366