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CHAPTER 9: SERVANT RESPONSIBILITY IN A BUREAUCRATIC SOCIETY Robert K. Greenleaf

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Page 1: Robert K. Greenleaf.  A mathematical solution is called beautiful when it penetrates the unknown, opens up new insights, advances knowledge…  “Ludwig,

CHAPTER 9:SERVANT RESPONSIBILITY IN A BUREAUCRATIC SOCIETY

Robert K. Greenleaf

Page 2: Robert K. Greenleaf.  A mathematical solution is called beautiful when it penetrates the unknown, opens up new insights, advances knowledge…  “Ludwig,

PAGE 312

A mathematical solution is called beautiful when it penetrates the unknown, opens up new insights, advances knowledge…

“Ludwig, what has happened? We don’t understand you any more.”…

Page 3: Robert K. Greenleaf.  A mathematical solution is called beautiful when it penetrates the unknown, opens up new insights, advances knowledge…  “Ludwig,

PAGE 313

Too many able young people entering business today stumble on their first jobs because they are so preoccupied with…

Listening in an attitude, an attitude toward other people and what they are trying to express… (whole paragraph)

Page 4: Robert K. Greenleaf.  A mathematical solution is called beautiful when it penetrates the unknown, opens up new insights, advances knowledge…  “Ludwig,

PAGE 314

So the medical school decided that doctors in training should be taught to listen…(whole paragraph).

Page 5: Robert K. Greenleaf.  A mathematical solution is called beautiful when it penetrates the unknown, opens up new insights, advances knowledge…  “Ludwig,

PAGE 315

Humor. “True humor,” said Thomas Carlyle, “springs more from the head than from the heart; it is not contempt, its essence is love…”

Tolerance. I use the word in an older meaning – the ability to bear suffering with serenity.

Page 6: Robert K. Greenleaf.  A mathematical solution is called beautiful when it penetrates the unknown, opens up new insights, advances knowledge…  “Ludwig,

PAGE 316

In these two poems Robert Frost states…

I assume that you are resolved to use your lives well and to contribute more than you take out of life because…

Page 7: Robert K. Greenleaf.  A mathematical solution is called beautiful when it penetrates the unknown, opens up new insights, advances knowledge…  “Ludwig,

PAGE 317

As John Gardner put it recently, we do well at growing critics and experts, but we do not produce enough people for the responsible roles.

Page 8: Robert K. Greenleaf.  A mathematical solution is called beautiful when it penetrates the unknown, opens up new insights, advances knowledge…  “Ludwig,

PAGE 318

Let me urge, then, while you are young and your lifestyle may still be formed by conscious choices…