R O B S WA I N – M A N A G I N G D I R E C TO R

OUR J O U R N E Y S I N C E 2 0 0 0( P I C K I N G U P T H E P I E C E S )

IMPLEMENTATION OF A ROBUST IMPROVEMENT PROGRAMME

B A S E D O N I M P R O V I N G T H E

• QUALITY OF FACIL IT IES

• QUALITY OF SERVICE

• QUALITY AC TIVIT IES

QUALITY FACILITIES

QUALITY FACILITIES

We have the FASTEST Flume in the South of England

and the BIGGEST waves in the South of England

QUALITY FACILITIES

QUALITY FACILITIES

QUALITY FACILITIES

QUALITY SERVICES

• We employ over 275 people ranging from 16 – 78 year olds• 100% of our staff are ‘satisfied’ or ‘very satisfied’ with us as being

a positive employer• We have 14 members of staff on the YMCA Apprenticeship

Scheme

QUALITY ACTIVITIES

QUALITY ACTIVITIES

Cascades & Cygnet currently have 2,000 weekly Swim Academy lessons

and 700 School Swimming lessons each week

QUALITY ACTIVITIES

Young People

SwimmingRacket Sports

Gym (12-15 year olds)Holiday Camps

Coaching CoursesSmarty Parties

Martial Arts

QUALITY ACTIVITIES

Adults

SwimmingGym

Health SuiteRacket Sports

Ladies Only SessionsMartial Arts

5-a-side Soccer

QUALITY ACTIVITIES

Over 50’s

SwimmingGym

Racket SportsHealth Suite

50+ Only sessions

COMMUNITY INVOLVEMENT

• Annual Borough & School Swimming Championships

• Brave Hearts Swimming Club

• Olympicnic & Silver Celebrations events

• Supporter of the Triangle Awards

• British Heart Foundation, Lions Hospice and Mayors Charity

• Northfleet Carnival, Big Day Out

• Kent Police, Social Services, Youth Service, probation, education and other local businesses

COMMUNITY INVOLVEMENT

SO WHAT HAVE WE ACHIEVED?

MORE PEOPLE

MORE ACTIVE

MORE OFTEN

11% (11,000) of the Gravesham population are now

members at the leisure centres

ATTENDANCES

825,000 annual visits compared to 590,000 in 2003

52% increase in low income visitors now attend the

leisure centres

• Income increased from £1.7M in 2000 to a projected £3.7M in 2014

• An investment by GCLL in excess of £1.2M over and above Contract requirements

• All achieved with some of Kent’s most competitive and discounted activity prices particularly for those on low incomes

FINANCIALS

QUEST NATIONAL BENCHMARKThe Leisure Industry’s Recognised Standard

Ranked in the top 10%

Nationally

Ranked in the top 25%

Nationally

SPORT ENGLAND BENCHMARKThe Leisure Industry’s Recognised Standard

Measured GCLL’s financial performance as being

‘very strong’ & ‘excellent’

EXCELLENT VALUE FOR MONEY

We were employed to help establish and set-up Cyclopark

We also retrieved a failing leisure trust in Lowestoft

LEISURE MANAGEMENT CONSULTANTAnother Benchmark

We should all be really PROUD of having two outstanding leisure facilities that have:

• Such a wide range and quality of

FACILITIES - SERVICES - ACTIVITIES

• Achieved NATIONAL RECOGNITION

• Offer such excellent VALUE for MONEY

CONCLUSION

Questions and Answers