rob mcelroy, p.e. general manager
DESCRIPTION
The Importance of Delivering WOW Service to a. Captive Audience. Rob McElroy, P.E. General Manager. (HINT: It’s a very smart bet!). We Do Have Competition!. Communicate Value. We cannot define value on OUR terms!. Focus On The Customer. Customer. - PowerPoint PPT PresentationTRANSCRIPT
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Rob McElroy, P.E.General Manager
The Importance of Delivering WOW Service to a
(HINT: It’s a very smart bet!)
Captive Audience
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We Do Have
Competition!
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Communica
te Value
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We cannot define
value on OUR terms!
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Focus On The Customer
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The Smart Bet Is On Great Customer Service!
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Smart Bet No.1Smile
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$4.5MM
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Smiles are
Cheap!
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Smart Bet No. 2A Great First Impression
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Dress For Success
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Smart Bet No.3Smart Phone Use
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Hello Grandmother.
This is Jane.
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QUESTION: Do YOU feel important right now?
Smart Phone
Use
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Smart Bet No.4
Remember How Important They Are
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Customer Appreciation Car Washes
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Smart Bet No.5
Help Your Customer Succeed
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New Customer
Bags
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Smart Bet No.6Talk To Them…Often
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• The Current Situation“Here’s what happened.”
• The Next Step“Here’s what you’re going to
see.”• How To Find Out More
“Here’s my card. Please call me!”
Keep Your Customer In The Loop
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Smart Bet No. 7Walk The Talk
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Walk the Talk
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Customers don’t make up stories about you…
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Focus On The Customer
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Rob McElroy, P.E.General Manager
www.daphneutilities.com
It’s Time To Win!It’s Time to Deliver WOW Now!!