roamerxchange - docladydoclady.com/portfolio2/rx_ug_master.pdf · 2008. 2. 11. · tsi product...

RoamerXchange®

User Guide

Version 3.0.1

This material is the proprietary property ofand confidential to GTE Telecommunication Services, Incorporated (GTE TSI).

Disclosure outside of GTE TSI is prohibited except by license agreement or other confidentiality agreement.

RoamerXchange® and ACCESS® Settlement and Exchange Services are registered trademarks ofGTE Telecommunication Services, Incorporated.

Microsoft®, MS®, and MS-DOS® are registered trademarks of Microsoft Corporation. Windows™ and Windows™ NTare trademarks of Microsoft Corporation.

Used by Permission.

Telecommunication Services Incorporated

Copyright © 1999 GTE Telecommunication Services IncorporatedAll rights reserved.

RoamerXchangeUser Guide (11/99) i

Contents

1. Introduction

RoamerXchange Overview.......................................................................................................................................1-3

Roaming Module .......................................................................................................................................... 1-3

Customer Service Module........................................................................................................................... 1-4

Content Summary......................................................................................................................................................1-5

2. Getting Started

Introduction.................................................................................................................................................................2-3

Log On ...........................................................................................................................................................................2-4

Application Window..................................................................................................................................................2-5

Features Summary.....................................................................................................................................................2-5

Icons ............................................................................................................................................................... 2-6

Drop-down Menus ....................................................................................................................................... 2-7

Common Functions ....................................................................................................................................................2-9

Status Bar..................................................................................................................................................... 2-10

Look-Up Windows..................................................................................................................................... 2-10

Log Off.........................................................................................................................................................................2-11

3. Roaming Module

Introduction.................................................................................................................................................................3-3

Roamer Database.......................................................................................................................................................3-4

Carrier vs. Market Records......................................................................................................................... 3-5

Carrier Records............................................................................................................................................. 3-5

Select Carrier Record ...............................................................................................................................3-5

Carrier Window........................................................................................................................................3-8

Edit Carrier Record ..................................................................................................................................3-8

Display New Carrier.................................................................................................................................3-9

RoamerXchangeii User Guide (11/99)

Roaming Agreements ................................................................................................................................ 3-12

Non-active Agreement ...........................................................................................................................3-15

Other Carrier Options................................................................................................................................ 3-16

Notes Button (Carrier)............................................................................................................................3-16

Markets Button .......................................................................................................................................3-17

Rates Button (Carrier) ............................................................................................................................3-17

More Button (Carrier) ............................................................................................................................3-18

Messages (Msgs) Button ........................................................................................................................3-18

Market Records........................................................................................................................................... 3-19

Select Market Record .............................................................................................................................3-19

Market Window......................................................................................................................................3-22

Edit Market Record ................................................................................................................................3-22

Display New Market ..............................................................................................................................3-23

NPA/NXXs .............................................................................................................................................3-25

Other Market Options................................................................................................................................ 3-26

Notes Button (Market)............................................................................................................................3-26

Rates Button (Market)............................................................................................................................3-27

More Button (Market) ............................................................................................................................3-28

Shared Information..................................................................................................................................... 3-29

Doing Business As (DBA) .....................................................................................................................3-29

Add DBA.......................................................................................................................................... 3-29

Edit DBA.......................................................................................................................................... 3-30

Delete DBA ...................................................................................................................................... 3-30

Contacts ..................................................................................................................................................3-31

Add Contact ...................................................................................................................................... 3-31

Edit Contact ...................................................................................................................................... 3-33

Delete Contact ................................................................................................................................... 3-34

Quick View.................................................................................................................................................................3-35

Access Quick View.................................................................................................................................... 3-35

Sort Order..................................................................................................................................................... 3-35

Find Specific Record.................................................................................................................................. 3-36

Rates View/Inquiry..................................................................................................................................................3-37

Access Rates Inquiry ................................................................................................................................. 3-37

RoamerXchangeUser Guide (11/99) iii

Fraud............................................................................................................................................................................3-40

Access Fraud............................................................................................................................................... 3-40

View NPA/NXX......................................................................................................................................... 3-41

Add NPA/NXX........................................................................................................................................... 3-41

Edit NPA/NXX........................................................................................................................................... 3-43

Delete NPA/NXX ....................................................................................................................................... 3-43

Vendor .........................................................................................................................................................................3-44

Access Vendors .......................................................................................................................................... 3-44

View Vendor Records................................................................................................................................ 3-45

Add Vendor................................................................................................................................................. 3-47

Edit Vendor.................................................................................................................................................. 3-49

Delete Vendor............................................................................................................................................. 3-49

4. Customer Service Module

Introduction.................................................................................................................................................................4-3

Access Customer Service..........................................................................................................................................4-4

Other Customer Service Options ...........................................................................................................................4-7

Phone Equipment.......................................................................................................................................... 4-8

5. Reports

Introduction.................................................................................................................................................................5-3

Standard Reports .......................................................................................................................................................5-4

Generating Reports....................................................................................................................................................5-5

Print Options ................................................................................................................................................. 5-5

Carrier Reports...........................................................................................................................................................5-8

Carrier Detail/Summary Report ................................................................................................................. 5-8

Mailing Labels ............................................................................................................................................ 5-12

Market Summary Report.......................................................................................................................................5-14

SID-to-SID Rate Exceptions Report....................................................................................................................5-16

Negative File Bypass Report..................................................................................................................................5-18

Roamer Guides..........................................................................................................................................................5-20

Technical Data Sheet Report.................................................................................................................................5-23

RoamerXchangeiv User Guide (11/99)

Special Reports..........................................................................................................................................................5-26

Contact Persons Report ............................................................................................................................. 5-27

DBA Report ................................................................................................................................................. 5-29

Fraud Listing ............................................................................................................................................... 5-31

NPA/NXX Report ...................................................................................................................................... 5-33

Quick View Report..................................................................................................................................... 5-35

Roamer Agreements Listing..................................................................................................................... 5-37

Security Profile Report .............................................................................................................................. 5-39

Vendor Report ............................................................................................................................................. 5-41

Appendix....................................................................................................................Appendix 1

Glossary......................................................................................................................Glossary 1

Index ...................................................................................................................................Index 1

RoamerXchangeUser Guide (11/99)

1
Introduction
Table of Contents

RoamerXchange Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Roaming Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Customer Service Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

Content Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

1-1

INTRODUCTION

RoamerXchange1-2 User Guide (11/99)

INTRODUCTIONRoamerXchange Overview

RoamerXchange Overview

RoamerXchange is a database management system designed to meet wireless carriers’ roaming administration needs. It provides a data repository for all your vital roaming information, including roaming agreements, rates, markets and NPA/NXXs.

By providing a user-friendly interface and Local Area Network (LAN) access to the application, RoamerXchange enables you to easily and efficiently enter and retrieve information from your desktop computer.

After you have set up your database and entered your information, you can share the data electronically with other carriers, or internally with other departments, thereby eliminating unnecessary and time-consuming paperwork. You will, in turn, receive the changes made by other carriers to their roaming information.

The RoamerXchange application actually consists of several modules:

• Roaming (also known as the “Core” application)

• Administration

• Customer service (optional)

This user guide explains how to use the features and functions of the roaming and customer service modules only.

For information about the administration module, see the RoamerXchange Application Administration Guide.

Roaming Module

The core roaming module facilitates the updating and internal distribution of:

• Carrier profiles

• Market profiles

• Roaming agreements

• Roamer guides

• Contact information

• Carrier and market notes

• NPA/NXXs pulled for fraud (“brown-outs”)

• Customer service information

RoamerXchangeUser Guide (11/99) 1-3

INTRODUCTIONRoamerXchange Overview

Customer Service Module

The customer service module is an optional module that provides customer service representatives (CSRs) with easy access to information maintained in the core roaming module. When a CSR enters a roamer’s mobile number, the application immediately displays the roamer’s home carrier profile. If the CSR enters the city where the subscriber plans to roam or is currently roaming, RoamerXchange displays a split-screen view of the home and serving markets. This split-screen view provides information about:

• Roaming agreements (whether one exists or not)

• Validation systems

• Call delivery systems

• Dialing patterns

• Customer service contacts

• NPA/NXXs that have been pulled for fraud (“brown-outs”)

• Wireless telephone models and features

RoamerXchange 1-4 User Guide (11/99)

INTRODUCTIONContent Summary

Content Summary

The following chart provides a brief description of each chapter in this user guide.

NOTE: The first page number of each new chapter restarts with page 1. For example, the first page of this chapter is numbered 1-1, and the first page of chapter 3 is numbered 3-1.

Chapter Number, Title, Contents

1. IntroductionProvides an overview of the RoamerXchange application and the contents of the RoamerXchange User Guide.

2. Getting StartedProvides information about accessing the RoamerXchange application, a summary of the available features and functions, and a description of the more common functions.

3. Roaming ModuleCovers all aspects of the roamer database, including procedures for browsing and editing carrier, market, fraud, and vendor records.

4. Customer Service ModuleExplains how Customer Service Representatives can use the RoamerXchange application to help them address customer issues.

5. ReportsDetails all RoamerXchange reports, including steps for generating reports and samples of each report.

AppendixProvides general contact information for GTE TSI and a list of keyboard shortcuts for RoamerXchange.

GlossaryDefines general and unique terms which apply to RoamerXchange. Refer to this section for definitions of many RoamerXchange fields.

IndexProvides a cross reference source for locating major topics in this manual.


INTRODUCTIONContent Summary



2
Getting Started
Table of Contents

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Log On. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

Application Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

Features Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7

Common Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9

Status Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10

Look-Up Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10

Log Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11

2-1

GETTING STARTED


GETTING STARTEDIntroduction

Introduction

The Getting Started chapter explains how to access RoamerXchange. It includes an overview of the main application window and a summary of all the available features and functions.

It also explains how to use some of the application’s common functions, such as Find, Add, Delete, Cancel, Save, etc.

RoamerXchange runs on the Microsoft Windows operating system. For detailed information about working in a Windows environment (e.g., operating a mouse, making menu selections), please refer to the user manual included with your purchased copy of Microsoft Windows software.


GETTING STARTEDLog On

Log On

To log on to the RoamerXchange application:

1. Click the Start button, point to Programs, point to RoamerXchange(r), and then click RoamerXchange.

The RoamerXchange welcome window appears.

2. Type your user ID. The initial default ID is GTE. Your system administrator will assign a permanent ID for each system user.

3. Type your password. The initial default password is GTE. Your system administrator will assign a permanent password for each system user.

4. Click OK.

NOTE: When entering your ID and password, the cursor must be in the first character position.


GETTING STARTEDApplication Window

Application Window

The main RoamerXchange application window is your gateway to performing RoamerXchange activities. You use the menus and toolbar icons on this window to access the application’s features and functions.

This component Lets you . . .

Application system title bar View the name of the application.

Icons Invoke a function (e.g., view rates). It is faster to invoke an application function by clicking an icon than to open a menu and click a selection.

Menu bar Access menus to select application functions.

Status bar View a description of a selected menu item, icon, or field.

Minimize button Minimize the window so it appears as an icon at the bottom of your screen.

Application system title barMenu bar Toolbar icons

Minimize button

Status bar


GETTING STARTEDFeatures Summary

Features Summary

This section briefly describes each RoamerXchange option, first by icon, then by menus.

Icons

With the exception of the Identify and Logout icons, all of the following functions are also available as menu selections on the File menu.

Click To . . .

Access the roamer database. From here, you can create and work with carrier and market records. You can also create roaming agreements.

Perform a quick query of records according to carrier, market, SID/BID, or NPA/NXX.

Quickly and easily access home and serving market information to assist roaming customers.

Perform a quick inquiry of default and preferred wholesale rates between a home and serving market.

Track the pulled NPA/NXXs belonging to you or your roaming partners.

Select a carrier perspective from which to perform RoamerXchange tasks. This icon may be unavailable if the function is not applicable. For more information, see the RoamerXchange Application Administration Guide.

Log out of the application but still leave it open for another user to log on.

Close the RoamerXchange application.



Menus

This section summarizes other functions available from the menu bar. If a menu item is dimmed, you do not have access to it.

From the File menu:

From the Edit menu, you can perform normal Windows edits (cut, copy, paste, find, replace).

From the Options menu:

Select To . . .

Vendor Enter and modify information about billing vendors and Authorized Receipt Points (ARPs).

Support Perform special functions with the assistance of GTE TSI Product Support staff. Do not use this feature unless you are instructed by GTE TSI to do so.

Print Setup Select a printer to print RoamerXchange reports.

Exit Close the RoamerXchange application.

Select To . . .

User Setup View and maintain user identification accounts, including changing passwords.

Security Assign and modify security privileges for users.

Settlement Information Load your carrier’s most recent settlement data into RoamerXchange.

Update Phone Info Update wireless phone information in RoamerXchange using a pre-loaded diskette.

Reindex Files Perform maintenance of RoamerXchange tables.

NOTE: Because the Options menu contains the application’s administrative functions, those activities are explained in the RoamerXchange Application Administration Guide.



From the Reports menu:

From the Help menu:

Select To . . .

Carrier Preview and print carrier level reports.

Market Preview and print market level reports.

SID/SID Rate Exceptions

Preview and print SID-to-SID Rate Exceptions reports.

Negative File Bypasses Preview and print Negative File Bypass reports.

Roamer Guides Preview and print Roamer Guides.

Tech Data Preview and print technical data sheets.

Select To . . .

Contents View general topics included in RoamerXchange’s online help.

About RoamerXchange View the specifications of the RoamerXchange application.


GETTING STARTEDCommon Functions

Common Functions

Many RoamerXchange windows use the same common functions, represented by buttons. These functions work the same way, regardless of what screen you are accessing them from.

Click To . . .

Locate a specific record more quickly, using selected search criteria.

Preview and print reports from the active window.

Create a new, blank record in the database.

Delete a record from the database.

Save a new record or changes you have made to an existing record.

Undo the action you just performed.

Access RoamerXchange online help.

Exit out of the active window.

Note: In some windows, you will use the button in the upper right corner to exit.


GETTING STARTEDCommon Functions

Status Bar

The status bar at the bottom of the window provides helpful information about the particular icon, field, or button you have selected. The bar lets you know when you have added or modified a record. The bar also displays the computer’s clock time and statuses for the Insert, Num Lock and Caps Lock keys.

Look-Up Windows

RoamerXchange was designed to help minimize data entry and maintain data consistency. Convenient look-up windows enable you to make selections from lists instead of having to type in the information. For example, instead of typing a state abbreviation into an address field, you can use a look-up window to populate that field. You access these windows, where applicable, by pressing F2. If a look-up window is available, the status bar will prompt you to press F2 for a pick list. In some look-up windows, you can add, edit, and delete items in the list.

Status bar indicates when a look-up window is available


GETTING STARTEDLog Off

Log Off

1. To log off RoamerXchange but still leave the application available for another

user, click .

2. To quit the application, click .

—OR—

Click File. When the File menu opens, click Exit.


GETTING STARTEDLog Off



3
Roaming Module
Table of Contents

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Roamer Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

Carrier vs. Market Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5

Carrier Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5Select Carrier Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-5

Carrier Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-8

Edit Carrier Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-8

Display New Carrier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-9

Sort and Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-9

Find Specific Carrier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-10

Roaming Agreements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12Non-active Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-15

Other Carrier Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16Notes Button (Carrier) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-16

Markets Button. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-17

Rates Button (Carrier) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-17

More Button (Carrier) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-18

Messages (Msgs) Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-18

Market Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19Select Market Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-19

Market Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-22

Edit Market Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-22

Display New Market . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-23

Sort and Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-23

Find Specific Market . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-24

NPA/NXXs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-25

Other Market Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-26Notes Button (Market) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-26

Rates Button (Market) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-27

More Button (Market) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-28

Shared Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-29

3-1

ROAMING MODULE

3-2

Doing Business As (DBA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-29

Add DBA. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-29

Edit DBA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-30

Delete DBA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-30

Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-31

Add Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-31

Edit Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-33

Delete Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-34

Quick View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-35

Access Quick View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-35

Sort Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-35

Find Specific Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-36

Rates View/Inquiry. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-37

Access Rates Inquiry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-37

Fraud . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-40

Access Fraud . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-40

View NPA/NXX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-41

Add NPA/NXX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-41

Edit NPA/NXX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-43

Delete NPA/NXX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-43

Vendor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-44

Access Vendors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-44

View Vendor Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-45Sort and Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-45

Find Specific Vendor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-46

Add Vendor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-47

Edit Vendor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-49

Delete Vendor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-49

RoamerXchange User Guide (11/99)

ROAMING MODULEIntroduction

Introduction

This chapter explains how to use the features and functions of the roaming module of the RoamerXchange application. Topics covered include:

• Roamer database

• Carrier and market records

• Rates

• Fraud

• Vendors

Using the information outlined here, you can search, browse, add, edit, and delete records in the RoamerXchange database.


ROAMING MODULERoamer Database

Roamer Database

The roamer database is the “heart and soul” of the roaming module. It contains profiles of all wireless and PCS carriers with whom you can potentially have a roaming agreement. From this database, you can view, update, and add the following types of information:

• Carrier addresses

• Band selections/technologies


• Doing Business As (DBA) names

• Contacts

• Notes

• Dialing patterns and call delivery services

You can also print carrier information using several report options. Reports are covered in more detail in Chapter 5 of this user guide.

While RoamerXchange enables you to access industry-wide carrier information, changes you make to carrier and market records are restricted to your database unless you indicate that the changes are to be sent to GTE TSI via the RoamerXchange server. GTE TSI then makes the updates available to other RoamerXchange participants.

NOTE: You cannot update the profile of another carrier if that carrier is a RoamerXchange participant. The carrier must change its own profile.



Carrier vs. Market Records

The roamer database consists of both carrier and market records. Carrier records provide information about a company at the corporate level. Market records contain information specific to a particular market; therefore, markets are a subset of the carrier information.

You will notice as you browse through the database that some of the fields and icons are identical in both types of records; however, the information in those fields may be different. For example, Doing Business As (DBA) names and contact names entered into a carrier record will filter down to the market level. But notes entered into a carrier record are only available from that record and will not carry over to any market records for that carrier.

Carrier Records

Carrier records contain the following information:

• Carrier profile (company name, address, operating band, etc.)

• Carrier rates


• Billing vendor/ARP

• Customer service phone numbers and hours

• Doing Business As (DBA) names

• Contacts

• Carrier notes

Select Carrier Record

You can search for carrier records in the roamer database using one of three carrier identifiers:

• Carrier name

• Doing Business As (DBA) name

• Carrier code



To search for and display a carrier record in the roamer database:

1. Click .

—OR—

Click File, and select Roaming.

The Roamer Access dialog box opens and displays a list of carriers, ordered by the selection in the Look for list.

2. In the Look for list, select the identifier on which you want to search. To view additional choices, click the Look for arrow:

3. Click your choice to select it.

The list box refreshes to display all records in the database, sorted alphabetically or numerically by your chosen identifier.

NOTE: If you want to save the identifier as the default for future searches, click the Save as Default check box.



4. To make a selection, take one of the following actions:

• Type the first few characters of the carrier name in the Search For field, and press Enter.

—OR—

• Use the scroll bar or arrow keys to move down the list to your selection.

5. Click your choice to select it. (Double-clicking your selection produces the same result as clicking it once and then clicking the Edit button.)

6. Select the function you want to perform:

Click To . . .

Edit View, update, and add information to a record. If a carrier is a RoamerXchange participant, you will not be able to edit their profile (i.e., address, band, operating technology).

View View carrier information. Text entries are dimmed, indicating that no changes are allowed.

Close Close the dialog box and return to the RoamerXchange application window.



Carrier Window

After you have located a carrier in the Roamer Access dialog box and clicked the Edit or View button, the RoamerXchange - Carrier window appears. From this window, you can access and enter a variety of data at the carrier level. If you selected View, you cannot change information.

Edit Carrier Record

To edit a carrier record:

1. Display the carrier record you want to modify.

2. Tab to or click the fields you want to modify, and type the new information.

3. To select a new operating band, click a band box. Clicking again deselects the band.

NOTE: You cannot modify the Carrier Code or RoamerXchange Participant fields. These fields are populated for you by the RoamerXchange server.

CustomerService Info

DoingBusiness As

ContactInfo

CarrierNotes

CarrierRates

SettlementInfo

CarrierProfileInfo

PagingButtons

Sort OrderFind specificcarrier

CarrierServices

CarrierMessages

CarrierMarketsView bypasses

with this carrier

Create agreementwith this carrier



4. Click to save your changes.

5. Click to return to the Roamer Access dialog box.

Display New Carrier

You can browse through the roamer database and display a new carrier record without leaving the Carrier window. You have two ways of viewing another carrier record:

• Select a sort order, and page through records using the paging buttons.

• Use the Find button to locate a specific carrier record.

Sort and Page

Use the current sort order (Carrier Name is the default) or a new sort order to page through all carrier records. When a record is displayed, all related information (roaming agreements, DBA, Contacts, etc.) is available for the selected carrier.

1. To change the Sort Order, use the down arrow to select another item from the list.

When you change the sort order, the record currently displayed remains, but records in the database above and behind it are rearranged in the new order.



2. To view other records, use the paging arrows in the top left corner:

Find Specific Carrier

To locate a specific carrier record:

1. Click (or press Alt+G.)

The Find a Carrier dialog box appears. Carriers are listed by the default sort order, Carrier Name.

2. You can use the List of Items by Index list to change the current sort order. The list of carriers re-orders according to your selection.

Click Or press To take you to the . . .

Ctrl + Home First record in the database

Ctrl + Page Up Previous record in the database

Ctrl + Page Dn Next record in the database

Ctrl + End Last record in the database



3. Select a carrier from the list box:

• Type the first few characters of the carrier name in the Item to Find text box and press Enter.

—OR—

• Use the scroll bars to move down the list and click your choice.

4. Click Find.

The Carrier window appears with the information for your selected carrier.



Roaming Agreements

A roaming agreement is a formal document that describes the specific terms which you and another carrier have agreed upon to provide roaming service to each other’s home subscribers. Use the Roaming Agreements function to record new roaming agreements and changes to existing agreements.

If no roaming agreement currently exists, the Carrier window indicates No Agreement next to the Roaming Agreements button.

To add or edit a roaming agreement:

1. On the Carrier window, locate the record for the carrier with whom you want to record roaming agreement information.

2. Click .

If this is a new agreement, a message box appears asking if you wish to create a roaming agreement. Click Yes to continue.

The Roaming Agreements window appears.

Send exception infoto GTE TSI

Agreement Status

Your SIDs

Other Carrier’s

SIDs

Market name for highlighted SID

View default rates between these carriers

Return to Carrier window

PrintRoamer

AgreementsReport



From the roaming agreements window, you can add, change, or remove roaming agreement exceptions at the SID level. You can also indicate whether you want the information to be sent to GTE TSI so that it will undergo roaming agreement edits during the monthly clearing and settlement process. Otherwise, the information will only be sent to your roaming partners.

3. If you want the new roaming agreement information to be sent to GTE TSI, be sure the Send to GTE field contains “Y.” (This field may already be filled in for you if your application administrator has set it as a default.) If you do not want this information to be sent to GTE, you can override the default by typing “N” in the Send to GTE field.

4. The Agreement Status indicates if the roaming agreement applies to incollects, outcollects, or both.

• Y - A roaming agreement exists between these two carriers. A “Y” in the Incollect box means that your subscribers can roam in all of your partner’s SIDs and you will be billed. A “Y” in the Outcollect box means that your partner’s subscribers can roam in all of your SIDs and you will bill the partner.

• N - No roaming agreement exists between the carriers.

• E - A roaming agreement exists between the carriers, but there are exceptions at the SID level.

NOTE: You can add or delete roaming agreement exceptions only if you have been given sufficient privileges by your application administrator. If you do not have modify roaming privileges, you can only view exceptions.



5. To add an exception at the SID level:

• In My SIDs, select the SID from your list to be included in the exception.

• In Other SIDs, select the other carrier’s SID to be included.

• Click the Add Exception arrow button. The SID combination appears in the Exceptions list.

• Check Incollect, Outcollect, or both to indicate how the exception is to be applied.

• Enter dates for each exception in Start Date and End Date. The start date can be no sooner than tomorrow’s date. Use mm/dd/yyyy format.

The incollect and outcollect boxes under Agreement Status in the upper left corner change to reflect the existence or absence of exceptions.

6. To change an exception:

• In Exceptions, select the exception. Incollect/outcollect status and dates appear for your selection.

• You can change Incollect, Outcollect, and dates. You cannot change the SIDs. If the SIDs are incorrect, remove the exception and add it again.

7. To remove an exception:

• In Exceptions, select the SID combination to be deleted.

• Click the Remove Exception arrow button. The SID combination disappears from the Exceptions list and the SIDs reappear in My SIDs and Other SIDs.

Incollect Outcollect Means

Exception exists; my customers can’t roam in their market and their customers can’t roam in my market.

Agreement exists; my customers can roam in their market and their customers can roam in my market.

Exception exists; my customers can’t roam in their market but their customers can roam in my market; I can serve them.

Exception exists; my customers can roam in their market but their customers can’t roam in my market.



8. When you are finished working with the roaming agreement, you have several other options available to you:

Non-active Agreement

If you have a roaming agreement with another carrier that is no longer valid, you do not delete it in RoamerXchange. Instead, you make it a non-active agreement.

To make a roaming agreement non active:

1. Locate the carrier record for the carrier with whom you have the agreement.

2. Click Roaming Agreements.

The Roaming Agreements window appears.

3. Press Tab to highlight the Incollect and Outcollect boxes located under Agreement Status.

4. Override the existing status by typing an “N” over the “Y” or “E.”

Two warning boxes appear, one for Incollect exceptions and one for Outcollect exceptions.

5. Click Yes to continue, or click No to cancel.

6. Click Exit again to return to the Carrier window.

The agreement status changes to reflect a non-active agreement.

Click To . . .

View default rates between these two carriers.

Print a Roamer Agreements report for this roaming agreement. (See Chapter 5 for more information on RoamerXchange reports.)

Return to the Carrier window. You will be prompted to save any changes before selecting another carrier record.



Other Carrier Options

Notes Button (Carrier)

RoamerXchange provides a place for you to enter miscellaneous information about carriers. For example, you might want to let other RoamerXchange users in your company know that your company is currently undergoing contract negotiations to establish a roaming agreement with a particular carrier. You can keep track of that information in the notes area, periodically updating the status of the negotiation process. The notes entered into carrier records are for your internal company use only. They are not transmitted to the RoamerXchange server for other carriers to see.

To add or edit carrier notes:

1. Display the carrier record for which to want add or edit a note,

and click (or press F6).

The Notes for (CARRIER NAME) dialog box appears.

Any existing note entries for your selected carrier are listed. The date, time, and User ID display above each note entry.

2. Type new or edit existing note information, as applicable.

3. When you are finished, click OK. To exit the window without saving the notes, click Cancel.

After a note has been entered, the Notes button on the Carrier record appears yellow.



Markets Button

Click from a carrier record (or press F7) to display a list of markets for that carrier.

You can then select a market and click Goto to display the market record.

Rates Button (Carrier)

Click the Rates button from a carrier record to access the Rates window, which displays the wholesale and retail rates currently in effect between the two carriers. You can only view rates from this screen.



More Button (Carrier)

Click the More button from a carrier record (or press F8) to display the Carrier Rates, Services, and Dialing Patterns window, which provides information about call delivery, call validation, clone system, and switches.

Rates are view only; however, you can edit the other sections of this window. Click OK to return to the Carrier window. You will be prompted to save any changes before selecting another carrier record.

Messages (Msgs) Button

Click the Msgs button from your own carrier record to enter any “blanket” comments that you want to send to all RoamerXchange participants. You can also view messages sent by other carriers.



Market Records

Market records are SID-specific. They contain the following information:

• Market profile (city/state, SID/BID, band)

• Customer service phone numbers and hours

• Dialing patterns and call delivery services

• Doing Business As (DBA)

• Contacts

• Market Notes

• NPA/NXXs

• Market rates

Select Market Record

You can search for market records in the roamer database using one of three market identifiers:

• Market SID/BID

• Market city

• Market NPA/NXX

To search for and display a market record in the roamer database:

1. Take one of the following actions:

• Click .

—OR—

• Click File, and select Roaming.



The Roamer Access dialog box opens and displays a list of carriers, ordered by the selection in the Look for list.

2. In the Look for list, select the market identifier on which you want to search. To view additional choices, click the Look for arrow:

3. Click your choice to select it.

The selection box refreshes to display all records in the database, sorted alphabetically or numerically by your chosen identifier.

4. To make a selection, take one of the following actions:

• Type the market city or SID in the Search For field, then press Enter.

—OR—

• Use the scroll bar or arrow keys to move down the list to your selection.

5. Click your choice to select it. (Double-clicking your selection produces the same result as clicking it once and then clicking the Edit button.)

NOTE: If you want to save the identifier as the default for future searches, click the Save as Default check box.



6. Select the function you want to perform:

Click To . . .

Edit View, update, and add information to a market record.

View View only. Text entries are dimmed, indicating that no changes are allowed.

Close Close the dialog box and return to the RoamerXchange application window.



Market Window

After you have located a market in the Roamer Access dialog box and clicked the Edit or View button, the RoamerXchange - Market window appears. From this window, you can access and enter a variety of data at the market level. If you selected View, you cannot change information.

Edit Market Record

To edit a market record:

1. Display the market record you want to modify.

2. Press Tab until the field you want to edit is highlighted.

—OR—

Click in the desired field and highlight the existing text.

3. Type the new information.

CustomerService Info

DoingBusiness As

ContactInfo

MarketNotes

MarketNPA/NXXs

MarketRates

MarketDialing Patterns & Services

MarketProfileInfo

PagingButtons

Change Sort Order

MiscellaneousInfo

Find Specific Market



4. If you want information (i.e., customer service hours, dialing patterns, etc.) from the corresponding carrier record to automatically populate this market record, click the Update button.

• You will receive a message box warning you that this will overwrite any market-specific data you may have entered.

• Click Yes to continue or No to cancel.

5. If this market includes more than one city, click Other Cities to add them.


Display New Market

You can browse through the roamer database and display a new market without leaving the Market window. You have two ways of viewing another record:


• Use the Find button to locate a specific market record.

Sort and Page

Use the current sort order (SID/BID is the default) or a new sort order to page through all market records. When a record is on display, all related information (NPA/NXXs, rates, notes, etc.) is available for the selected market.

To sort and page through records:

1. To change the Sort Order, use the down arrow to select another item from the list.

When you change the sort order, the record on display remains, but all records in the database above and behind it are rearranged in the new order.

NOTE: You cannot modify the Carrier Code or Band fields. These fields are populated for you by the RoamerXchange server.



2. To view other records, use the paging arrows in the top left corner:

Find Specific Market

To locate a specific market record:

1. Click (or press Alt+G).

The Find a Market dialog box appears. Markets are listed numerically by the default sort order, SID/BID.

2. You can use the List of Items by Index list to change the current sort order. The list of markets re-orders according to your selection.

Click Or press To take you to the . . .

Ctrl + Home First record in the database

Ctrl + Page Up Previous record in the database

Ctrl + Page Down

Next record in the database

Ctrl + End Last record in the database



3. Select a market from the list box:

• Type the first few characters of the SID or market name in the Item to Find text box and press Enter.

—OR—


4. Click Find. The Market window displays the information for the new SID.

NPA/NXXs

From the Market window, you can access and change NPA/NXXs for your markets.

1. To edit NPA/NXXs for a particular SID, click in the Market window(or press F7).

The NPA/NXXs for (SID) dialog box appears.

All existing NPA/NXX entries for your selected market are shown.

2. Highlight the NPA/NXX record you want to change. The lower half of the window fills in the information for your selection.

NOTE: You cannot add or delete NPA/NXXs. Your application administrator must perform this function using the RoamerXchange administration module.



3. Press Tab to move to the appropriate fields and make your desired changes. You can edit any of the following fields: City, DPC, EXM, Start Date, Switch From, Shared?, and Roamer Access Number.

4. Click .

Other Market Options

Notes Button (Market)

Click the Notes button from any market record to record miscellaneous information about that market. For example, you might want to let other RoamerXchange users in your company know that a particular area within a market is not processing calls due to a system failure. You could keep track of the problem in the Notes area and indicate the expected downtime. Customer Service Representatives (CSRs) using the customer service module will then have this information available to them. Any notes entered into market records are for your internal company use only. They are not transmitted to the RoamerXchange server for other carriers to see.

To add or edit market notes:

1. Display the market record for which to want add or edit a note,


The Notes for (SID) dialog box appears.



Any existing note entries for your selected market are listed. The date, time, and User ID display above each note entry.

2. Type new or edit existing note information, as applicable.

3. When you are finished, click OK. To exit the window without saving the notes, click Cancel.

After a note has been entered, the Notes button on the Market record appears yellow.

Rates Button (Market)

Click the Rates button from a market record to display the Rates Inquiry screen, which shows the default or SID-to-SID rates currently in effect between the two carriers. You can only view rates from this screen.



More Button (Market)

Click the More button from a market record (or press F8) to access the Market Rates screen, which displays market rates as well as miscellaneous information about call validation, clone systems, and switches.

You can edit the data in the miscellaneous section of this window. Rate information cannot be modified. Click OK to return to the Market window.



Shared Information

In RoamerXchange, some information is shared by both carrier and market records. These shared records include:

• Doing Business As (DBA) entries

• Contacts

This means that if you enter data into one of these screens from the carrier window, that same information can be accessed by clicking the identical button from the market window. You will know there is data in one of these screens if the respective button is yellow.

Doing Business As (DBA)

Many carriers operate under one or more DBA names. RoamerXchange enables you to add, edit, and delete DBA entries.

Add DBA

1. Display the carrier or market record for which you want to add a DBA entry,


The DBA’s for (CARRIER NAME) dialog box appears.

If this is your first DBA entry for this carrier or market, the list box is empty and the Doing Business As text box is automatically highlighted. Notice that the Add and Del buttons are dimmed.

2. Type the Doing Business As name in the highlighted text box.

Print DBA Report

Return to Carrier or Market window

Access online Help

Doing Business As text box



3. Click .

The new DBA displays in the list box. Notice the Add and Del buttons are now available.

4. To add another DBA entry, click . Repeat steps 2 and 3.

The second DBA displays in the list box above the first entry.

Edit DBA

To edit existing DBA entries:

1. From a carrier or market record, click (or press F4).

The DBA’s for (CARRIER NAME) dialog box appears.

2. Select the DBA entry you want to change in the list box by clicking it.

3. Highlight the existing text in the Doing Business As text box.

4. Type the new DBA name.

5. Click to save your changes or to leave the entry as it is.

Delete DBA

To delete a DBA entry:

1. In the DBA’s for (CARRIER NAME) dialog box, select the DBA you want to delete by clicking it in the list box.

2. Click .

3. When the Confirmation of Deletion box appears, click Yes.

The DBA entry is removed from the list box.



Contacts

RoamerXchange enables you to keep all of your contact information — such as names, addresses, and phone numbers — in one place so that it is easily accessible. You can add, edit, and delete contacts for your own company or for other carriers. If you key an address into a carrier’s profile on the Carrier screen, that information will automatically carry over to that carrier’s Contacts screen, thus minimizing data entry. RoamerXchange also designates whether a contact was entered by your company (“My Contact”) or by the carrier itself (“Carrier Contact.”)

Add Contact

1. From the Carrier or Market window, display the carrier record for which you

want to add a contact, and click (or press F5).

The Contacts for (CARRIER NAME) dialog box appears.

If this is the initial contact entry for this carrier, the list box will be empty and the Add and Del buttons will be dimmed.

2. Type a contact name in the Name text box and press Tab.

Buttons are dimmed when

making first entry

Print Contact Persons Report

Return to Carrier or Market window

Access online Help

Contacts List Box

Designates who entered the contact Defaults to

address entered on Carrier screen



3. Press F2. The Lookup Position window appears.

4. Select a position title from the list and click OK. If you do not see the appropriate position listed, click Add.

5. Type in a designated abbreviation and job description (for example, SWTCH for Switch Technician) and click OK.

The new position title is added to the Lookup list.

6. Click OK again and the Position text box populates with the new entry.

7. Tab to or click any additional fields, and type in the information.



8. Click .

The new contact appears in the list box.

Notice the Add and Del buttons are now available.

9. To add another contact, click . Repeat steps 2-8.

The second contact displays in the list box above the first entry.

Edit Contact

To change contact information:

1. Select the contact record you want to change in the Contacts list box.

The detail information for that contact appears below it.

2. Press Tab to move to the desired fields, and make changes as needed.

3. Click .

The modified record appears in the list box.



Delete Contact

1. Select the contact record you want to delete in the Contacts list box.

2. Click .

3. When the Confirmation of Deletion box appears, click Yes to delete or No to cancel.

The contact entry is removed from the list box.


ROAMING MODULEQuick View

Quick View

The Quick View feature provides you with immediate access to all RoamerXchange records. You can sort records by carrier, market, SID/BID, or NPA/NXX. You can then view detail for a selected record.

Access Quick View

To access the Quick View window:

• Click .

—OR—

• Click File, and select Quick View.

The Quick View window appears.

Sort Order

By default, Quick View records are sorted by carrier. You can also view records by market, SID/BID, or NPA/NXX.

To change the sort order, select a different sort option by clicking it. The records re-display accordingly. Use the vertical scroll bar to scan down the list. Use the horizontal scroll bar to view additional carrier information.

Sort OptionsFind Specific Record

View notes for selected carrier

Print Quick View Report


ROAMING MODULEQuick View

Find Specific Record

The Find feature enables you to quickly locate any Quick View record.

1. Select a sort order. (Carrier name is usually the most common choice.)

2. Type the first few characters of the carrier name in the Find text box. (If you selected SID/BID as the sort order, type the SID in the Find text box. If you selected NPA/NXX, type the NPA/NXX.)

3. Press Enter, or click .

The first record containing the characters is displayed and highlighted in the Quick View Listing.

4. If any notes have been entered for this carrier, click to view them. (If any notes exist, the button is yellow.)

5. After you have highlighted a carrier in the Quick View Listing, you can view its carrier detail record by:

• Pressing Enter

—OR—

• Clicking the right mouse button

The carrier detail record appears, but the text is grayed out. You cannot edit it.


ROAMING MODULERates View/Inquiry

Rates View/Inquiry

The Rates View/Inquiry feature enables you to query and view established SID-to-SID rates between you and your roaming partners. You cannot edit rates using this function. To edit SID-to-SID rates, you must use the Agreement Rates function in the RoamerXchange administration module.

Access Rates Inquiry

To access the RoamerXchange - Rates Inquiry window:

1. Click .

—OR—

Click File, and select Rates Inquiry.

The Rates Inquiry window appears.

The SID field under My Market in the upper left corner is highlighted.


• Type your SID, and press Enter.

—OR—

• Press F2, and select an entry from the SID Lookup window.



The fields under My Market populate, as shown in the example above.

3. Press Tab to move to the SID field under Other Market, and click to activate it.


• Type the other SID, and press Enter.

—OR—

• Press F2, and select an entry from the SID Lookup window.



The fields under Other Market populate with the information for the selected market. Existing Default and SID-to-SID rates, if applicable, appear in the lower section of the window.

5. When you have finished viewing all available rate information, click to exit.


ROAMING MODULEFraud

Fraud

The Fraud feature enables you to enter and view NPA/NXX line range combinations that were pulled for fraud. These are also known as “brown outs.” You can track your own markets and your roaming partners’ markets.

Access Fraud

To access the NPA/NXXs Pulled For Fraud dialog box:

• Click .

—OR—

• Click File, and select Fraud.

The NPA/NXXs Pulled For Fraud dialog box appears.

All current entries appear in the list box.

NOTE: If you do not have Fraud Edit privileges, you will only be able to view this information.

Enter notesabout pulledNPA/NXXs

Print Fraud Report

Sort Order

Detailed information for

selectedNPA/NXX


ROAMING MODULEFraud

View NPA/NXX

To view existing NPA/NXXs that were pulled for fraud:

1. Indicate the pulled NPA/NXXs you want to view by clicking one of the following:

• All NPX/NXXs

• My NPA/NXXs

• Others NPA/NXXs

The list box refreshes based on your selection.

2. Select a sort order from the Order By list. You can sort records by Market, SID, NPA/NXX, or Reload Date.

3. Highlight a market by clicking it. The detail for that NPA/NXX appears below the list box.

Add NPA/NXX

1. To add a pulled NPA/NXX, the text fields must be cleared. Click to clear them.

2. Enter the pulled NPA and NXX in the appropriate fields.

3. Press Enter. The line range list box populates with line numbers.

4. You can select a complete line range or specify only part of a line range to be pulled.

• To specify a subrange, in the Line Range field, type the start and end numbers, separated by a hyphen (e.g., 0000-5999), and press Enter.

—OR—

• To select a complete line range, double-click an entry in the list box.

NOTE: You can pull your NPA/NXX from another carrier’s market, or you can pull another carrier’s NPA/NXX from your market.


ROAMING MODULEFraud

The SID and Market fields populate for your NPA/NXX entry.

5. Type an entry in the Pulled from SID field, and press Enter.

—OR—

Press F2, and select an entry from the SID Lookup window.

The market name displays in the Market field.

6. Enter the Pull Date and Reload Date. Be sure to use mm/dd/yyyy format.

7. Enter the MSCID, if desired. This field is optional.

8. Click .

The NPA/NXX information you entered displays in the list box.


ROAMING MODULEFraud

Edit NPA/NXX

To edit a pulled NPA/NXX:

1. Select the NPA/NXX in the list box.

The text fields in the lower half of the window fill in the information for your selected record.

2. Make any necessary changes. You can edit any of the following fields:Pulled From SID, Market, Pull Date, Reload Date and MSCID. If you need to change the NPA/NXX and Line Range fields, you must delete the entry and add a new one.

3. To record additional information about a pulled line range, click .


Delete NPA/NXX

To delete a pulled NPA/NXX:

1. Select the NPA/NXX in the list box.

The text boxes in the lower half of the window fill in the information for your selected record.

2. Click to delete your selected record.

3. When the Confirmation of Deletion window appears, click Yes to delete or No to cancel.

The NPA/NXX is removed from the list box.


ROAMING MODULEVendor

Vendor

The Vendor feature enables you to establish and work with vendor records. Any of the following can be the basis for a vendor record:

• Authorized Receipt Point (ARP)

• Billing vendor

• Fraud prevention vendor

• National network vendor

Access Vendors

To access the Vendors dialog box:

1. Click File, and select Vendor.

The Vendors dialog box appears.

By default, vendors are sorted by vendor code. This code, which can be up to 5 characters — alpha, numeric, or a combination of both — is designated by the carrier.

Paging Buttons Sort Order Find Specific Vendor

Print Vendor Report

Vendor Code designated by

the carrier



View Vendor Records

You have two ways of viewing vendor records:


• Use the Find button to locate a specific vendor record.

Sort and Page

Use the current sort order or a new sort order to page through vendor records. You can sort by vendor code (the default), vendor name, or order of entry. If you select order of entry, vendor records are displayed in the order they were entered into the database.

1. To change the sort order, click the Sort Order arrow, and select an item.

When you change the sort order, the record currently displayed remains, but all records in the database above and behind it are rearranged in the new order.

2. To view other records, use the paging arrows in the top left corner.



Find Specific Vendor

To locate a specific vendor record:

1. Click .

The Find a Vendor dialog box appears.

By default, vendors are listed numerically by vendor code.

2. You can use the List of Items by Index drop-down list to change the current sort order. The list of vendors re-orders according to your selection.

3. Select a vendor from the list box:

• Type the first few characters of the vendor code (or the vendor name if you selected that as your sort order) into the Item to Find text box and press Enter.

—OR—


4. Click Find.

The selected vendor record appears.



Add Vendor

To add a vendor record:

1. Click .

A blank Vendors record appears.

2. Type the vendor code. This code can be up to five characters — alpha, numeric, or a combination of both.

3. Press Tab to advance to the Name field and type the vendor name.

4. Press Tab to advance to the Vendor Type field. Press F2. The Vendor Type Lookup window appears.

5. Select a vendor type and click OK. If you do not see the vendor type listed:

• Click Add. The Vendor Type dialog box appears.

• Enter the new vendor type and description.

• Click Save to add the vendor type to the lookup list, or click Cancel to exit without saving changes.

NOTE: Vendor Code and Vendor Type are required fields.



6. Enter any other available information for the new vendor (i.e., address, contact, etc.). Click a specific field or press Tab to move between fields.

7. Click .

NOTE: Once you have added a new vendor type, it will be accessible from the Carrier window by pressing F2 with the cursor located in either the ARP or Bill Vendor fields. However, to add, edit, or delete a vendor type, you must access the Vendor Type Lookup window through the Vendor screen.



Edit Vendor

To edit an existing vendor record:

1. Display the vendor record you want to modify.

2. Edit the data fields as needed.


Delete Vendor

To delete a vendor record:

1. Display the vendor record you want to delete.

2. Click .

3. When the Confirmation of Deletion box appears, click Yes to delete or No to cancel.



4
Customer Service Module
Table of Contents

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

Access Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

Other Customer Service Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7

Phone Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8

4-1

CUSTOMER SERVICE MODULE


CUSTOMER SERVICE MODULEIntroduction

Introduction

The RoamerXchange customer service module is an optional feature designed to assist Customer Service Representatives (CSRs) in troubleshooting customer problems.

The module enables CSRs to locate and view detailed home and serving market information. For example, if a customer calls customer service and inquires about roaming in another city, the CSR can enter the customer’s wireless phone number and the destination city. At a glance, the CSR can tell the customer if a roaming agreement exists and if so, what the applicable rates are.

If a customer is unsure how to activate a particular feature on a wireless phone, the CSR can quickly access the information from the RoamerXchange customer service module.


CUSTOMER SERVICE MODULEAccess Customer Service

4-4

Access Customer Service

To access the customer service module:

1. Click .

—OR—

Click File, and select Customer Service.

The Customer Service window appears.

Notice the lower portion of the window is divided into two sections with identical fields for both the home and serving markets.

2. Type the customer’s Mobile Identification Number (MIN) in the highlighted Customer Phone field.

3. Press Tab or Enter.

Serving Market search fields Access wireless phone info

RoamerXchange User Guide (11/99)


The Home Market portion of the screen fills in the information for your selected entry, and the City field is automatically highlighted.

4. Use the City, State, and SID fields to display serving market information:

• Select the City or SID field.

• Type the city or SID.

• Press Tab or Enter.

NOTE: If you select a city with more than one name in the database (e.g., Albany), the Look Up Serving City & Carrier window appears. Select your city name with the appropriate state and click OK.



The Serving Market portion of the screen populates with information for your selected entry. In this particular example, a roaming agreement exists between these two SIDs.

Roaming agreement status View home marketNPA/NXXs

View serving marketNPA/NXXs

Clear fields for new searches


CUSTOMER SERVICE MODULEOther Customer Service Options

Other Customer Service Options

The Customer Service window offers several additional options:

Click To . . .

View NPA/NXX information for either the home or serving market. Text entries are grayed out, indicating no edits are allowed.

Access up-to-date information about wireless telephone equipment.

View contact information for either the home or serving carrier.

View any notes that have been entered for either the home or serving market. If no notes exist, the button is unavailable.

Clear the search fields to enter another wireless phone number.

View SID-to-SID retail rates. If there is no roaming agreement in place, the button is unavailable.

Exit the Customer Service window and return to the main application window.


CUSTOMER SERVICE MODULEOther Customer Service Options

Phone Equipment

Using the RoamerXchange customer service module, you can also access information about a wide range of wireless telephone models and features. For example, if a customer calls in and doesn’t know how to display the MIN on his phone, you can quickly view instructions for using that feature on a particular phone brand and model. This information is updated periodically and sent to your application administrator to load into RoamerXchange.

To access the Phone feature:

1. Click in the RoamerXchange - Customer Service dialog box.

The Phone Feature Instructions window appears.

2. In the three drop-down lists, select the manufacturer, model, and feature of the phone.

The key sequence for using the selected feature displays in the Instruction box below.

3. Click OK.



5
Reports
Table of Contents

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

Standard Reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4

Generating Reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5

Print Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-5

Preview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-6

Close/Cancel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-7

Carrier Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8

Carrier Detail/Summary Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8

Mailing Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12

Market Summary Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14

SID-to-SID Rate Exceptions Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-16

Negative File Bypass Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-18

Roamer Guides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-20

Technical Data Sheet Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-23

Special Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-26

Contact Persons Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-27

DBA Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-29

Fraud Listing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-31

NPA/NXX Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-33

Quick View Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-35

Roamer Agreements Listing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-37

Security Profile Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-39

Vendor Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-41

5-1

REPORTS


REPORTSIntroduction

Introduction

RoamerXchange enables you to produce a variety of reports from your database. You can print both detail and summary reports for all carriers or a selected group of carriers, such as your roaming partners. Some reports, such as roamer guides and technical data sheets, can be exported to other applications. This chapter describes the reports available in RoamerXchange and explains how to generate and print them.


REPORTSStandard Reports

Standard Reports

The following standard reports are available from the Reports menu in RoamerXchange:

Some RoamerXchange reports are independently generated from a RoamerXchange dialog box, list box, or window. These special reports are not available for selection from the standard Reports menu. For more information, see the “Special Reports” section of this chapter.

Report Description Produce from . . .

Carrier Detailed or summary listing of all carriers, sorted by carrier code or name.

Reports Menu/CarrierorCarrier window/Print

Mailing Labels Mailing labels for your contacts in Avery 4145 or 5161 format.

Reports Menu/CarrierorCarrier window/Print

Market Summary Summary of all markets, sorted by SID, city, state, or carrier name.

Reports Menu/MarketorMarket window/Print

SID-to-SID Rate Exceptions

Summary listing of all SID-to-SID rate exceptions, for all carriers or a specific carrier.

Reports Menu/SID-to-SID Rate Exceptions

Negative File Bypass

Summary listing of all negative file bypasses you have established, for all carriers or a specific carrier.

Reports Menu/Negative File Bypasses

Roamer Guides Summary listing of your roaming partners, sorted by state; includes rates and roamer access numbers; available in several file formats.

Reports Menu/Roamer Guides

Tech Data Sheet Detailed roaming information, for all carriers or just your roaming partners; available in several file formats.

Reports Menu/Tech Data


REPORTSGenerating Reports

Generating Reports

You can generate a report in RoamerXchange in one of two ways:

• Make a selection on the Reports menu.

—OR—

• Select the Print option when it is available from a dialog box, list box, or window.

Print Options

All reports have three options for printing:

• Print

• Preview

• Close (or Cancel)

Print

To print a report, click Print.

Icon for Print option



Preview

To review reports before sending them to the printer, click Preview.

The Page Preview window appears.

Initially, the view is zoom out. This view shows the entire page in condensed form, revealing the formatting for your requested report.

You can take any of the following actions from the Page Preview window:

• To review the next page, click Page.

• To return to the previous page, click Previous.

• To go to a particular page in the report, click in the box next to the Page button. Type the page number or use the scroll buttons, and click Page.

• To view detail, click Zoom In. Use the horizontal and vertical scroll arrows to move around the report. You can also toggle between Zoom In and Zoom Out by clicking in the gray area of the report.

• To close the Page Preview, click OK.



Close/Cancel

To close the report without printing or previewing, click Close. To cancel the print command, click Cancel.

NOTE: The reports in RoamerXchange are preformatted. You can choose your page orientation (portrait or landscape) but column headings and widths cannot be adjusted.


REPORTSCarrier Reports

Carrier Reports

From the Carrier Reports window, you can generate two types of carrier reports, detail and summary. The Carrier Detail report provides a complete listing of all carriers, including the carrier code, carrier name, and address. The Carrier Summary report lists only the carrier code and name.

You can also generate mailing labels for each of your carrier contacts.

Carrier Detail/Summary Report

1. To generate a Carrier Detail/Summary report, take one of the following actions:

• From the Reports menu, select Carrier.

—OR—

• On the Carrier window, click .

The Carrier Reports window appears.



2. From the Carrier Reports list box, select the type of report to print:

• Carrier Detail report - Sorted by Code

• Carrier Detail report - Sorted by Name

• Carrier Summary report - Sorted by Code

• Carrier Summary report - Sorted by Name

3. To finish, click Print, Preview, or Close.



Carrier Detail report sample (sorted by carrier code)

ABC CELLULARCarrier Report

Code Company

9001 ACME CELLULARAddress: 3999 Lewis Parkway

Lenoir, NC 28645

9002 BEDROCK TELEPHONEAddress: 1212 Stone Creek Rd.

Pikesville, TN 37367

9004 ABC CELLULARAddess: 1000 Green St.

Atlanta, GA 30342

9005 ALBRIGHT CELLULARAddress: 1544 Fulton Highway

Mobile, AL 36607

9006 CANYON LANDS MOBILITYAddress: 10101 Pine Drive

San Francisco, CA 92456

9007 GRANITE CELLULARAddress: 2976 Stone Drive

Sacramento, CA 95833



Carrier Summary report sample (sorted by carrier code)

ABC CELLULARCarrier Report

Code Company

9001 ACME CELLULAR

9002 BEDROCK TELEPHONE

9004 ABC CELLULAR

9005 ALBRIGHT CELLULAR

9006 CANYON LANDS MOBILITY

9007 GRANITE CELLULAR



Mailing Labels

This report creates mailing labels for all of your roaming partners based on the carrier contact information you have entered into RoamerXchange.

1. To generate mailing labels, take one of the following actions:

• From the Reports menu, select Carrier.

—OR—

• On the Carrier window, click .

The Carrier Reports window appears.

2. From the Carrier Reports list box, select the type of label to print:

• Mailing Labels - 1 Up - Avery 4145

• Mailing Labels - 2 Up - Avery 5161

3. Click Print or Preview.

The Print Labels window appears.

4. Select a job position (e.g., Roaming Coordinator) from the list.

5. Click Print.

The appropriate contact names (e.g., all roaming coordinators) and addresses will be printed on your mailing labels.



Mailing Labels sample (Avery 5161)

JOHN SMITH SALLY WINTERABC CELLULAR ALBRIGHT CELLULAR1000 GREEN STREET 1544 FULTON HIGHWAYATLANTA, GA 30342 MOBILE, AL 36607

BOB STEVENS JOHN JONESACME CELLULAR BEDROCK TELEPHONE3999 LEWIS PARKWAY 1212 STONE CREEKLENOIR, NC 28645 PIKEVILLE, TN 37367

BARBARA TOWNSEND ALVIN LEWISCANYON LANDS MOBILITY GRANITE CELLULAR10101 PINE DRIVE 2976 STONE DRIVESAN FRANCISCO, CA 92456 SACRAMENTO, CA 95833


REPORTSMarket Summary Report

Market Summary Report

You can generate four different types of Market Summary reports, depending on how you want the information sorted.

The Market Summary report provides critical information for each SID/BID associated with a carrier.

1. To generate a Market Summary report, take one of the following actions:

• From the Reports menu, select Market.

—OR—

• On the Market window, click .

The Market Reports window appears.

2. From the Market Reports list box, select the type of report to print:

• Market Summary - Sorted by SID

• Market Summary - Sorted by City

• Market Summary - Sorted by State

• Market Summary - Sorted by Carrier



REPORTSMarket Summary Report

Market Summary report sample (sorted by SID/BID)

ABC CELLULARMarket Report

SID/BID CITY STATE MSA/RSACARRIER

CODECARRIERNAME

90010 ATLANTA GA 9004 ABC CELLULAR

90011 GREENSBORO NC 9001 ACME CELLULAR

90012 PIKEVILLE TN 9002 BEDROCK TELEPHONE

90013 MOBILE AL 9005 ALBRIGHT CELLULAR

90014 SACRAMENTO CA 9007 GRANITE CELLULAR

90017 SAN FRANCISCO CA 9006 CANYON LANDS MOBILITY


REPORTSSID-to-SID Rate Exceptions Report

SID-to-SID Rate Exceptions Report

To generate a SID-to-SID Rate Exceptions report for all of the SID-to-SID combination entries you have made, for all carriers or a specific carrier:

1. From the Reports menu, select SID-to-SID Rate Exceptions.

The SID-to-SID Rate Exceptions Report window appears.

2. Select the type of report you want to generate:

• All Carriers

• Specific Carrier

3. If you select Specific Carrier, type an entry in the Carrier Code field, or use the F2 search function to make a selection from the Carrier Lookup list box.

4. Click OK. The RoamerXchange - Print Report window appears.

5. To finish, click Print, Preview, or Cancel.


REPORTSSID-to-SID Rate Exceptions Report

SID-to-SID Rate Exceptions report sample

SID-to-SID Rate Exceptionsfor ABC Cellular

ACME CELLULAR

Their Sid Location My SID Location

90011 Lenoir, NC 90444 Peachtree, GA

Peak Off-Peak Daily Other Plan

Wholesale In-Collect 0.85 0.85 3.00 0.00 N/A

Wholesale Out-Collect 0.85 0.85 3.00 0.00 N/A

Retail In-Collect 0.00 0.00 0.00 0.00

92121 Mountain View, NC 91050 Old Town, SC


Wholesale In-Collect 0.85 0.85 3.00 0.00 Plan



92121 Mountain View, NC 97654 Chester, GA


Wholesale In-Collect 0.85 0.85 3.00 0.00 Plan




REPORTSNegative File Bypass Report

Negative File Bypass Report

To generate a Negative File Bypass report:

1. From the Reports menu, select Negative File Bypasses.

The Negative File Bypass Report window appears.

2. Select the type of report you want to generate:

• All Carriers

• Specific Carrier

3. If you select Specific Carrier, type an entry in the Carrier Code field, or use the F2 search function to make a selection from the Carrier Lookup list box.

4. Click OK. The RoamerXchange - Print Report window appears.



REPORTSNegative File Bypass Report

Negative File Bypass report sample

Negative File Bypasses

ABC CELLULAR & XYZ CELLULAR Date Verified: 02/02/1999

ABC CELLULAR & ACME CELLULAR Date Verified: 02/02/1999

My Sid Other Sid Home Serve

90444 90011 Y Y

90444 92121 Y N

My Sid Other Sid Home Serve

90444 90017 Y Y


REPORTSRoamer Guides

Roamer Guides

A Roamer Guide provides detailed information about your roaming partners, sorted by state. The guide includes the following information, broken down by state:

• City

• Carrier name

• Operating band (A or B)

• Customer service phone number

• Roamer access phone number

• Local and toll dialing instructions

• Rates for daily, peak, and off peak

• Call delivery system

To generate a Roamer Guide:

1. From the Reports menu, select Roamer Guides.

The Roamer Reports window appears.

2. You can print this report to a printer, or you can export it to a file format that can be used by other applications:

• DBF file - produces a database file for use in a program likeMicrosoft Access

• Delimited file - produces a comma-delimited text file for use in word processing documents or spreadsheets



• SDF file - produces a system defined format for use in databases and spreadsheets. There are no delimiters or spacing between fields, and fields and columns must be the same width in both applications.

• Excel file - produces an .xls file specifically for use in Microsoft Excel




Roaming Guide sampleR

oam

ing

Gu

ide

From

Atl

anta

, GA

AB

C C

EL

LU

LA

R

Sta

teC

ust

om

erR

oam

er

Rat

esC

all

Cit

yC

arri

erS

ysS

ervi

ceA

cces

sL

oca

lTo

llD

aily

Pea

kO

ff P

.D

eliv

ery

AL

Ala

bam

a

Bay

sid

eA

lbri

ght C

ellu

lar

A(8

00) 7

77-4

000/

611

(199

) 653

-762

610

D1+

103.

000.

990.

99

Clo

verd

ale

Bed

rock

Tel

epho

neB

(800

) 444

-240

0/*7

11(1

99) 3

31-7

626

10 D

10 D

3.00

0.85

0.85

Fort

Kni

ght

Bed

rock

Tel

epho

neB

(800

) 444

-240

0/*7

11(1

99) 3

31-7

626

10 D

10 D

3.00

0.85

0.85

Ham

pto

nB

edro

ck T

elep

hone

B(8

00) 4

44-2

400/

*711

(199

) 331

-762

610

D10

D3.

000.

850.

85

Spri

ngfi

eld

Alb

righ

t Cel

lula

rA

(800

) 777

-400

0/61

1(1

99) 6

53-7

626

10 D

1+10

3.00

0.99

0.99

Ver

ner

Alb

righ

t Cel

lula

rA

(800

) 777

-400

0/61

1(1

99) 6

53-7

626

10 D

1+10

3.00

0.99

0.99


REPORTSTechnical Data Sheet Report

Technical Data Sheet Report

Technical Data Sheets provide information critical to the maintenance of roaming agreements, including:

• Daily and peak rates

• Contact information

• SID/BID

• Band

• Customer service phone numbers

• Roamer access phone number

• NPA/NXX

• Line range (Responsible and Actual)

• MSCID

• Point code

• CLLI code

• ESID

• Effective date and end date for NPA/NXXs

To generate a Tech Data report:

1. From the Reports menu bar, select Tech Data.

The Tech Data Sheet window appears.



2. Select one of the following options from the list in the upper right corner of the window:

• All Carriers

• Carriers with agreement

3. In the Carriers list box on the left side, click the carrier that you want to include in the report, and then click Add.

The carrier is added to the Selected Carriers list box on the right side. Repeat for each carrier you want to include in the report. If you want to include all carriers, click Add All.

4. To remove an entry from the Selected Carriers list, click to select the carrier, then click Remove.

The carrier moves back over to the Carriers list box on the left side. Repeat for each carrier you want to remove. To remove all selections at once, click Remove All.

5. After you have chosen the carriers to be included in the report, use theTo list to select the type of file you want to generate. You can print this report to a printer, or you can export it to a file format that can be used by other applications:

• DBF file - produces a database file for use in a program likeMicrosoft Access

• Delimited file - produces a comma-delimited text file for use in word processing documents or spreadsheets

• SDF file - produces a system defined format for use in databases and spreadsheets. There are no delimiters or spacing between fields, and fields and columns must be the same width in both applications.

• Excel file - produces an .xls file specifically for use in Microsoft Excel




Technical Data Sheet report sample

Technical Data Sheet ReportABC CELLULAR- (0850)

Memo:

Default Rates Contact Information

Daily: 0.00 John SmithPeak: 0.00 123 Main St.Off Peak: 0.00 Test Town, FL 33602Other: 0.00 (813) 555-1234

SID/BID: 00701 - TEST TOWN, FL Default RatesAssociated SID: Daily: 0.00Band: A Customer Service Land #: (813) 273-3000 Peak: 0.00

Roamer Access #: (813) 555-5555 Off Peak: 0.00Customer Service Cellular #: *611 Other: 0.00

NPA/NXX

Resp.Range

ActRange MSCID

PointCode

CLLICode ESID

Roamer Access

Eff.Date

EndDate

701/111 0000-9999 00701-000 111-222-333-0 ABCDEFGHIJ1 00-00-00701 08/15/1997 06/06/2079

701/111 0000-9999 00701-000 111-222-333-0 ABCDEFGHIJ1 00-00-00701 08/15/1997 06/06/2079

701/222 0000-9999 00701-000 111-222-333-0 ABCDEFGHIJ1 00-00-00701 08/15/1997 06/06/2079

701/222 0000-9999 00701-000 111-222-333-0 ABCDEFGHIJ1 00-00-00701 08/15/1997 06/06/2079

701/333 0000-9999 00701-000 111-222-333-0 ABCDEFGHIJ1 00-00-00701 08/15/1997 06/06/2079

701/333 8050-8099 00701-000 111-222-333-0 ABCDEFGHIJ1 00-07-00701 08/15/1997 06/06/2079


REPORTSSpecial Reports

Special Reports

Special reports are generated from a RoamerXchange dialog box, list box, or window. These reports are not available for selection from the standard Reports menu.

The following reports are included in the special category:

Report Description Produce from . . .

Contact Persons Report

All information that has been entered for a selected contact in a particular carrier or market.

Carrier or Market window/Contacts/Print

DBA Report All entered names under which your selected carrier conducts business.

Carrier or Market window/DBA/Print

Fraud Listing All pulled NPA/NXXs that have been entered into RoamerXchange.

Fraud/Print

NPA/NXX All entered phone number information for the NPA/NXXs that have been entered for a particular market.

Market window/PH#s/Print

Quick View Report Snapshot of all RoamerXchange records, sorted by carrier or SID.

QuickV/Print

Roamer Agreements Listing

Summary of your carrier’s roaming agreement with a particular carrier.

Carrier window/Roaming Agreements/Print

Security Profile Report Name, user ID, department, and assigned privileges for a selected RoamerXchange user.

Options Menu/Security/Print

Vendor Report Detailed or summary listing of all of the vendors entered into RoamerXchange, sorted by vendor code or name.

File Menu/Vendor/Print



Contact Persons Report

The Contact Persons report includes all contact information that has been entered for a selected carrier.

To generate the Contact Persons report:

1. From the Carrier or Market window, click .

2. Select a contact name.

3. Click . The RoamerXchange - Print Report window appears.


NOTE: For more information about accessing the Carrier or Market windows, see Chapter 3, Roaming Module.



Contact Persons report sample

Contact PersonsACME CELLULAR

Name Bob StevensPosition Roaming CoordinatorAddress 3999 Lewis Parkway

Lenoir, NC 28645

Phone (978) 555-1234 Extension 163 Fax (978) 555-3322E-mail [email protected] Time Zone E



DBA Report

The DBA (Doing Business As) report lists all entered names under which a selected carrier conducts business.

To generate the DBA report:

1. From the Carrier or Market window, click .



NOTE: For more information about accessing the Carrier or Market windows, see Chapter 3, Roaming Module.



DBA report sample

ABC CELLULAR

Atlanta, GA

05/29/96

Doing Business As

ABC Telephone Cooperative



Fraud Listing

The Fraud Listing report contains all pulled NPA/NXXs that have been entered into RoamerXchange. This report can be sorted by SID and NPA/NXX, SID and pull date, or reload date and SID.

To generate a Fraud Listing report:

1. From the main RoamerXchange window, click .

2. Click . The RoamerXchange - Fraud Reports window appears.

3. Enter Selection Criteria (if desired). If none are entered, RoamerXchange selects all SIDs. Pull and Reload dates should be in mm/dd/yyyy format.

4. Select a Sort Order.




Fraud Listing report sample

Fraud Listing

SID NPA NXX Range Pull Date Reload date MSCID

90010 171 999 0000-9999 05/23/1996 05/30/1996

90011 010 115 0000-9999 05/14/1996 06/12/1996



NPA/NXX Report

The NPA/NXX report lists line ranges for NPA/NXXs in a particular market.

To generate an NPA/NXX report:

1. From the Market window, click .



NOTE: For more information about accessing the Market window, see Chapter 3, Roaming Module.



NPA/NXX report sample

NPA/NXX

Peachtree, GA

NPA NXXLine Range

Effective Date

Ending Date

SwitchedOff Of MSCID Shared?

SharedWith

906 329 0000-9999 05/03/1992 06/06/2079

06/06/2079

06/06/2079

06/06/2079

– – N

906 331 0000-9999 08/17/1993 – – N

403 845 0000-6999 10/23/1991 – – N

403 845 7500-9999 10/23/1991 – – N



Quick View Report

The Quick View report provides a snapshot of all RoamerXchange records that meet your defined criteria. You can sort this report by carrier or SID.

To generate a Quick View report:

1. From the main RoamerXchange window, click .

2. Click . The RoamerXchange - Quick View Reports window appears.

3. Enter Selection Criteria, if desired. If you only want to print one carrier, SID or NPA/NXX, enter the same number in both fields.

4. Select a Sort Order.

5. To finish, click Print or Cancel.

NOTE: If no selection criteria is entered, RoamerXchange will print information for all carriers in the database.



Quick View report sample

ABC CELLULAR

Quick View ReportSorted by Carrier

Code Company

9004 ABC CELLULAR1000 Green St.Atlanta, GA 30342

SID: 90010 Atlanta, GA

NPA NXXLineRange

EffectiveDate

EndingDate Shared?

Shared With

010 155 0000-9999 05/12/1996 06/06/2079

9001 ACME CELLULAR3999 Lewis ParkwayLenoir, NC 28645

SID: 90011 Greensboro, NC

NPA NXXLineRange

EffectiveDate

EndingDate Shared?

Shared With

171 999 0000-9999 07/14/1998 06/06/2079




The Roamer Agreements Listing provides a summary of your carrier’s roaming agreement exceptions with a particular carrier.

To generate a Roamer Agreements Listing:

1. Locate the carrier record for the carrier with whom you have a roaming agreement.

2. Click .

The RoamerXchange - Roaming Agreements window appears.

3. Click Print.

The RoamerXchange - Print Report window appears.

4. To finish, click Print, Preview or Cancel.



Roamer Agreements Listing sample


ABC CELLULAR & ACME CELLULARIncollect:

Outcollect:EE

Home Sid Serving Sid Incollect Outcollect

00732 00071 Y Y



Security Profile Report

The Security Profile report lists the name, user ID, department, and privileges for a selected RoamerXchange user.

To generate a Security Profile report:

1. From the main RoamerXchange window, click Options on the menu bar.

2. Select Security.

The Security Profiles window appears, listing all users who have access to the RoamerXchange application and their assigned privileges.

3. Select a user from the list box at the top of the window.

4. Click .

The Security Reports window appears.


NOTE: You must have Administrative Options security privileges in order to produce this report.



Security Profile report sample

ABC CELLULAR

Security Profile Report

Name User Id Department Privilege

John Smith J.Smith Roaming Customer ServiceFraud EditFraud ViewModify Rates (Retail)Modify Rates (Wholesale)Modify RoamingView RoamingView Rates

Bob Stevens B.Stevens Customer Service Customer ServiceFraud ViewView Rates



Vendor Report

The Vendor report provides detailed or summary information for all of the vendors that have been entered into your RoamerXchange system.

To generate a Vendor report:

1. From the main RoamerXchange window, click the File menu.

2. Select Vendor.

3. Click . The Vendor Reports window appears.

4. Select one of the following reports:

• Vendor Detail - Sorted by Code

• Vendor Detail - Sorted by Name

• Vendor Summary - Sorted by Code

• Vendor Summary - Sorted by Name




Vendor report sample

ABC CELLULAR

Vendor Report

Code Company Vendor Type

01 GTE TSI Authorized Receipt Point

Address:

Attn:Title:Phone: ( ) – Ext: Fax: ( ) –

CBIS CBIS Billing VendorAddress: 209 WEST SEVENTH STREET

CINCINNATI, OH 45201

Attn:Title: MEDIA SUPPORT SUPERVISORPhone: ( ) – Ext: Fax: ( ) –

EDS EDS PCC Billing VendorAddress: 1601 TRAPELO ROAD

WALTHAM, MA 02154

Attn:Title: INTERCARRIER SETTLEMENT CENTERPhone: ( ) – Ext: Fax: ( ) –


Appendix

Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Appendix-3

GTE Telecommunication Services Incorporated (GTE TSI) . . . . . . . . . . . . . . . . . . . . . . . Appendix-3Standard address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Appendix-3

HotLine telephone number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Appendix-3

FAX number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Appendix-3

CIBERNET Corporation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Appendix-3

Keyboard Shortcuts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Appendix-4

Field Descriptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Appendix-5

Carrier Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Appendix-5

Market Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Appendix-7

Vendors Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Appendix-9

RoamerXchangeUser Guide (12/99) Appendix 1

APPENDIX

RoamerXchangeAppendix 2 User Guide (12/99)

APPENDIXContact Information

Contact Information

GTE Telecommunication Services Incorporated (GTE TSI)

Standard address

201 N. Franklin Street, Suite #700P.O. Box 2924Tampa, FL 33601-2924U.S.A.www.tsi.gte.com

HotLine telephone number

800-892-2888

FAX number

813-273-3164

CIBERNET Corporation

1250 Connecticut Avenue, N.W.Suite 800Washington, D.C. 20036U.S.A.

www.cibernet.com

202-736-3661202-496-0664 (FAX)


APPENDIXKeyboard Shortcuts

Keyboard ShortcutsThe following table outlines the RoamerXchange commands that feature keyboard shortcuts.

Command Keyboard Shortcut

Print CTRL + P

Cut CTRL + X

Copy CTRL + C

Paste CTRL + V

Find CTRL + F

Find Again CTRL + G

Replace and Find Again CTRL + E

First Record CTRL + Home

Previous Record CTRL + PgUp

Next Record CTRL + PdDn

Last Record CTRL + End

Sort Order Alt + O

Go To Record Alt + G

Help F1

DBA F4

Contacts F5

Notes F6

Markets (from Carrier Window) F7

NPA/NXX (from Market Window) F7

Rates F8

RoamerXchange Appendix 4 User Guide (12/99)

APPENDIXField Descriptions

Field DescriptionsThe tables on the following pages provide descriptions for many of the fields included in RoamerXchange (core module). The descriptions are organized by window.

Carrier Window

Field Name Field Description

Carrier Code Unique numeric code assigned to this carrier. This field is populated by the RoamerXchange server. No user entry is required.

Technology Carrier’s operating technology (e.g., AMPS, CDMA, GSM, etc.)

Band Carrier’s operating band.

Company Name Carrier’s company name.

Managed By Managing or parent company.



Address 1 First line of carrier’s street address.

Address 2 Second line of carrier’s street address.

City Carrier’s city.

State Two-digit postal identifier for the state. Press F2 to select from a lookup list.

Zip Carrier’s 9-digit zip code.

RoamerXchange Participant

A checkmark in this box indicates that the carrier subscribes to the RoamerXchange service. This field is populated by the RoamerXchange server. No user entry is required.

Fraud Agreement A checkmark in this box indicates that you have a fraud agreement in force with this carrier.

Net Settlement If your carrier is a Net Settlement participant, enter the membership start date.

ARP Authorized Receipt Point. Press F2 to select an ARP from the lookup list. You can add ARPs to the lookup list through the vendor screen.

Bill Vendor Billing vendor that provides billing services for this carrier. Press F2 to select a vendor from the lookup list. You can add billing vendors to the lookup list through the vendor screen.

Source Information source for this carrier. Press F2 to select a source from the lookup list. ELABORATE HERE

Centralized A checkmark in this box indicates that the carrier has centralized customer service.

Mobile Mobile number used by subscribers to reach this carrier’s customer service (e.g., *611).

Land Landline number used by subscribers to reach this carrier’s customer service.

Hours Carrier’s customer service hours.




Market Window


SID/BID System Identification Number or Billing Identification Number assigned to this market.

Band Band pertaining to this market. This field is populated by the RoamerXchanger server. No user entry is required.

True SID If a BID was entered into the SID/BID field, this field reflects the actual SID for this market.

MSA/RSA Metropolitan Statistical Area or Rural Service Area code for this market.

City City associated with this market.

State Two-digit postal identifier for the state. Press F2 to select a state from a lookup list.

Region Region where this market is located.

Carrier Code Unique numeric code assigned to this carrier. This field is populated by the RoamerXchange server. No user entry is required.



Other Cities A checkmark in the box displays a list box to select or enter additional cities served by this SID.

Centralized A checkmark in this box indicates the carrier has centralized customer service.

Mobile Mobile number used by subscribers to reach this carrier’s customer service (e.g., *611).

Land Landline number used by subscribers to reach this carrier’s customer service.

Hours Carrier’s customer service hours.

Activate Call Delivery

Dialing pattern used to activate call delivery in this market(e.g., *18 for Follow Me Roaming).

Autonomous Registration

A checkmark in this box indicates that roamers in this market will be automatically registered for call delivery and/or validation without having to receive or place a call, or dial a star (*) code.

Deny Unknown A checkmark in this box indicates that roamers in this market will be denied service if a validation response is not received within a specified amount of time (also known as Assume Negative).

Deactivate Call Delivery

Dialing pattern used to deactivate call delivery in this market(e.g., *19 for FMR).

Credit Card Allowed

A checkmark in this box indicates that credit card calls are allowed in this market.

Accept Unknown A checkmark in this box indicates that roamers in this market will be allowed service if a validation response is not received within a specified amount of time (also known as Assume Positive).

Call Delivery System

Code to identify this market’s call delivery system. Press F2 to select from a lookup list.

Branding Carrier’s branding code (e.g., MobiLink, NACN). Press F2 to select from a lookup list.

Roamer Access Roamer access number for this market.

Local Dialing Dialing pattern used for local calling (e.g., 7, 10)

International Dialing

Dialing pattern used for international calling (e.g., 011+10)

Toll Dialing pattern used to access long-distance calling(e.g., 1+10)




Vendors Dialog Box


Vendor Code Unique code designated by the carrier to identify a particular vendor. The code can be up to five characters -- alpha, numeric, or a combination of both.

Name Vendor company name.

Vendor Type Type of vendor (e.g., billing, ARP). Press F2 to select a vendor type from a lookup list.

Address 1 First line of vendor’s address.

Address 2 Second line of vendor’s address.

City City where vendor is located.

State Two-digit postal identifier for the state. Press F2 to select from a lookup list.

Zip Vendor’s 9-digit zip code.

Contact Vendor contact name.

Title Vendor contact title.

Phone Vendor contact phone number.

Ext. Vendor contact phone extension, if applicable.

Fax Vendor contact fax number.


Glossary

Aaccept unknown

Option chosen by a serving carrier to allow a roamer system access when a validation response is not received within a specified amount of time. More commonly known as Assume Positive.

ACCESSSee Automated Clearinghouse Calls Exchange Settlement System.

access chargeA flat monthly fee that a subscriber is charged for using a wireless system (whether or not the subscriber makes or receives any calls).

Advanced Mobile Phone System (AMPS)Wireless network used in North America and developed by Bell Laboratories.

AMA See Automated Message Accounting.

AMPSSee Advanced Mobile Phone System.

ARPSee Authorized Receipt Point.

Authorized Receipt Point (ARP)The entity (e.g., ACCESS) authorized by a wireless carrier to receive roamer call data on behalf of the carrier for purposes of settlement and exchange with the carrier’s roaming partners. Also known as a settlement and exchange service provider or clearinghouse.

Automated Clearinghouse Calls Exchange Settlement System (ACCESS)A roamer settlement and exchange service provided by GTE TSI to meet the data exchange, control, and financial settlement needs of wireless carriers.

RoamerXchangeUser Guide (11/99) Glossary 1

Automated Message Accounting (AMA)The process by which call detail data is captured at the Mobile Telephone Switching Office (MTSO), recorded on magnetic tape, and forwarded to the rating/billing vendor. This data may include MIN/ESN, date and time of call, dialed digits, etc.

Autonomous Registration (AR)Feature that allows a roamer whose wireless unit is turned on to be automatically regis-tered for call delivery and/or validation without receiving or placing a call, or dialing a star (*) code. This feature is only supported by wireless switches that support IS-41. A (and later revisions) standards. Also referred to a power-up registration.

Bband

A/B flag that identifies band for cellular SID/BID or A/B/C/D/E/F flag that identifies band for PCS SID/BID.

Billing Identifier (BID)A five-digit code that can be used instead of a SID to indicate a specific service area part-nership.

billing vendorThe vendor that rates the AMA data received from the local MTSO and sends rated roamer messages to ACCESS. This vendor may also send out bills to the home subscrib-ers.

brown outRefers to an NPA/NXX that has been pulled for fraud.

Ccall delivery

Feature that allows calls to be forwarded automatically to a wireless customer roaming in an IS-41.A switch environment without the customer having to key in a star (*) code in each new market. The Rev. A markets must have autonomous registration activated.

call delivery systemSystem used to provide call delivery services, such as North American Cellular Network (NACN) and Follow Me Roaming®.

carrierA company or corporation that provides wireless service.

RoamerXchangeGlossary 2 User Guide (11/99)

carrier codeA unique 5-character identification that GTE TSI assigns to all ACCESS members. All carrier codes begin with the letter C and end with 4 digits (e.g., C8315).

CDMASee Code Division Multiple Access.

Cellular Intercarrier Billing Exchange Record (CIBER) The industry standard format for the exchange of billing information among carriers.

CIBERSee Cellular Intercarrier Billing Exchange Record.

CIBERNETA subsidiary of the Cellular Telecommunications Industry Association (CTIA) that administers the CIBER format standard.

Code Division Multiple Access (CDMA)Digital technology used by many wireless carriers that uses advanced coding to allow sev-eral users to share one block of bandwidth spectrum. CDMA systems digitize all voice and data traffic and overlap all calls over the entire width of the RF channel and in every time interval.

Common Language Location Identifier Code (CLLI)Unique 11-digit identifer for a switching entity (e.g., central office, MTSO, etc.)

Customer Care Mobile NumberStar code number (e.g., *611) to reach customer care service.

Ddeny unknown

Option chosen by serving carrier to deny a roamer system access when a validation response is not received within a specfied amount of time. More commonly known as Assume Negative.

destination point code (DPC)A 24-bit subfield to the Service Information Octet (SIO) field in SS7 signaling messages that contains the point code (address) of the signaling point that is receiving the message. DPC is part of the routing label.

Doing Business As (DBA)Refers to an alias corporate or business name.


Eediting

A process by which settlement and exchange service providers (such as ACCESS) and billing vendors review roamer call data to ensure that CIBER standards and other require-ments are met. As a result of the editing process, valid call records (i.e., messages) are for-warded for payment, and rejects are returned to the serve carriers.

EDTSee Electronic Data Transfer.

Electronic Data Transfer (EDT)A network transportation medium used to transfer roamer call data between carriers, bill-ing vendors, and settlement and exchange service providers.

Electronic Serial Number (ESN)A unique number hardwired into each wireless telephone by the manufacturer. The ESN is transmitted by the unit whenever it is being used and is detected by the wireless switch, identifying the unit (and its owner) for billing purposes. ESNs are commonly expressed in either decimal or hexadecimal format.

ESIDSee Extended System Identifier.

Extended System Identifier (ESID)Number that consists of SID and node in xxx-xxx-xxxxx format. Used specifically for AT&T switches.

ESNSee Electronic Serial Number.

EXMExchange name typically containing city name of the signaling point. Used specifically for Ericsson switches.

Ffile server

Computer specifically used for storing files that are shared over a network.


GGlobal System for Mobile Communications (GSM)

A digital wireless system, compatible with the digital ISDN fixed wire phone system, used throughout Europe and gaining popularity as a “next generation” system in many parts of the world now using analog systems.

GSMSee Global System for Mobile Communications.

Hhome

Of or pertaining to markets, switches, or subscribers belonging to a carrier.

home callsCalls made by home subscribers in the home market.

home carrierThe subscriber’s carrier; the company the subscriber pays for basic wireless service. In roamer administration processes, the home carrier is identified by cross-referencing the caller’s MIN (telephone number) with a routing file.

Iincollects

Records for calls made by your subscribers roaming in your roaming partners’ markets. The amount you owe to other carriers; also known as payables.

Industry Negative File (INF)A database of all MIN/ESN combinations that have been reported negative by member and nonmember carriers. Negative reasons include: bandit, flagged, nonpayment, restoral, and special.

Industry Net Settlement (INS)A process that automates monthly settlement among roaming partners belonging to different settlement and exchange services. INS is administered by CIBERNET through the Chase Manhattan Bank.

INFSee Industry Negative File.


INSSee Industry Net Settlement.

LLAN

See Local Area Network.

line rangeLast four digits of a mobile telephone number.

Local Area Network (LAN)Short-distance data communications network used to link computers and peripheral devices under some form of standard control; typically limited to a building or campus.

Mmarket

Geographic area assigned by the FCC for the licensing of wireless phone services. There are two types of markets: MSAs (metropolitan statistical areas) and RSAs (rural statistical areas).

Metropolitan Statistical Area (MSACensus term for a widely populated area. See also market.

MIDSee Mobile Identification Digits.

MINSee Mobile Identification Number.

MIN/ESNThe unique combination of a mobile identification number (MIN) and an electronic serial number (ESN). Normally, this corresponds to an individual wireless telephone (unit), although a fraudulent user may create many MIN/ESN combinations with a single device.

Mobile Identification Digits (MID)Telephone number (NPA-NXX-line). Same as MIN.

Mobile Identification Number (MIN)Telephone number (NPA-NXX-line). Same as MID.


Mobile Switching Center Identification (MSCID)Unique number made up of a five-digit SID and a three-digit switch number, that identi-fies each wireless switch.

Mobile Telephone Switching Office (MTSO)Located between a cell site and a conventional telephone switching office, the MTSO is the link between a wireless phone and the rest of the phone system. The MTSO also handles the routing of traffic within a system and records call details.

MSCIDSee Mobile Switching Center Identification.

MTSOSee Mobile Telephone Switching Office.

Nnegative file

A file containing the mobile identification numbers (MIN) and electronic serial numbers (ESN) that have been blacklisted and should be denied service. GTE TSI maintains an Industry Negative File (INF), while carriers maintain a local negative file of ESNs in their switches.

negative file bypassAgreement among carriers that are connected in a switch-to-switch environment or use an SS7 network to forward certain call records (designated by SID combinations) for pro-cessing regardless of their status on the industry negative file (INF). This agreement with roaming partners ensures the carriers that they will be reimbursed for all served subscrib-ers, including those who have an entry on the INF.

net dataA SID-to-SID summary of the activity between you and your roaming partners and net position.

Network Interface Card (NIC)Hardware card that allows a PC to communicate with other nodes on a LAN/WAN.

nonwirelineA wireless carrier that has no involvement in providing conventional telephone service. Also known as an A-Band carrier.

NPA-NXXThe first six digits of a 10-digit telephone number; the area code (NPA) and exchange (NXX); (e.g., 813-555).


Ooff-peak

The hours during which a system is least used. In wireless systems, off-peak time is usu-ally defined as being between 7:00 p.m. and 7:00 a.m., as well as weekends and holidays. Rates are usually lowest during this period.

outcollectsRecords for calls made by your roaming partners’ (other carriers’) subscribers roaming in your markets. What other carriers owe you; also known as receivables.

Ppayables

Records for calls made by your subscribers roaming in your roaming partners’ markets. The amount you owe to other carriers; also known as incollects.

peakThe hours of heaviest usage of a system. In wireless systems, peak time is usually defined as being between 7:00 a.m. and 7:00 p.m., Monday through Friday. Usage rates are higher during peak time than during off-peak time.

positive fileA file containing the mobile identification numbers (MIN) and electronic serial numbers (ESN) of valid wireless subscribers.

Rrating

The process of determining the appropriate rates for calls. Rate factors include the time of day when the calls were made, applicable discounts, promotions, holidays, etc.

receivablesRecords for calls made by your roaming partners’ (other carriers’) subscribers roaming in your markets. What other carriers owe you; also known as outcollects.

receiving carrierThe carrier designated to receive the valid call records (i.e., messages) for a SID/SID combination (batch or pack); commonly referred to as the home carrier.

reload dateDate that line range pulled for fraud is reloaded into a carrier’s switch.


retail ratesAmount per day you charge your home subscribers for roaming in other markets.

returnsCall records (i.e., messages) that fail either the primary or secondary editing process and are returned to the serve carrier’s billing vendor. Same as rejects.

roamer(1) A wireless customer placing one or more calls outside of the customer’s home service area, whether or not the visited area is serviced by that customer’s wireless carrier or another carrier. (2) A call made by a customer of another mobile system.

roamer access number (RAN)Number that must be dialed prior to dialing the phone number when calling a roamer. Each city (market) has its own unique RAN(s); the number identifies the city the roamer is visiting.

roamer surchargeA charge applied for a roamer using a phone in an area outside of the home market (carrier dependent).

roaming agreementA legally binding document executed by two wireless carriers to provide wireless service to each others’ roaming subscribers with provisions for rates, privileges, and how to han-dle fraud.

roaming partnerAny carrier that has a roaming agreement with a given carrier. For example, if Carrier A has roaming agreements with Carriers B, C, and D, those carriers are roaming partners of Carrier A, and vice versa.

routing fileAt a carrier level, the database file of all valid NPA-NXX combinations reflecting home markets.

Rural Statistical Area (RSA)Non-metropolitan areas mapped by the Census Bureau and used by the FCC to award wireless licenses within rural areas; also known as a rural service area.

Sservice information octet (SIO)

Eight-bit field in SS7 signaling messages that indicates the application using SS7, the net-work in use (national or international), and various routing schemes.


servingOf or pertaining to markets or switches belonging to a carrier who provides wireless service to roamers (i.e., customers placing calls outside of their home markets).

serving carrierThe carrier providing wireless service to a roamer.

settlement dataResults of the settlement and exchange process; the end product of CIBER data processed by ACCESS and other settlement and exchange service providers. These results provide a comparison of the subscriber transactions that occurred between roaming partners.

settlement periodThe monthly accounting period for settlement and exchange service providers, currently running from the 16th of one month through the 15th of the next.

SIDSee System Identification.

SPCSignaling Point Code in xxx-xxx-xxx format. Used specifically for Ericsson switches.

subscriberCustomer of a specific wireless company.

switchThe equipment that represents either the origination or the destination location for a wireless message transferred over a network.

System Identification (SID)A five-digit code assigned to each carrier by the Federal Communications Commission (FCC). More than one SID may be assigned to a carrier. The home SID identifies the carrier and market of a customer receiving service from a visited market while roaming. The serving SID identifies the originating carrier/visited market providing service to a roamer.

TTDMA

See Time Division Multiple Access.

Technical Data Sheet (TDS)Contains a carrier’s vital roaming agreement information including SID/BID, NPA/NXX, line range, MSCID, point code, CLLI code, roamer access phone number, customer ser-vice phone number, and daily and peak rates.


Time Division Multiple Access (TDMA)Technique used to separate multiple conversation transmissions over a finite frequency allocation of through-the-air bandwidths. TDMA allocates a discrete amount of frequency bandwidth to each user in order to permit many simultaneous conversations. A digital wireless telephone system using TDMA may, for example, assign 10 timeslots for each frequency channel; wireless telephones then send packets of information during each timeslot. The packets are reassembled by the receiving equipment into the original voice component.

Uunique roamer

A term used in ACCESS to describe a roamer (ESN/MIN combination) who obtained ser-vice in another market at least once during the settlement period. A unique roamer is counted only once, no matter how many days the service was used.

Vvalid messages

Call records processed by ACCESS (or another settlement and exchange service provider) that meet CIBER standards.

WWAN

See Wide Area Network.

wholesale ratesAmount per day you charge a roaming partner to provide service to its subscribers in your markets.

wirelineA wireless carrier that also provides conventional telephone service. Also known as a B-Band carrier.


Index

Aadd

carrier notes 3-16contact 3-31DBA 3-29exception 3-14market notes 3-26NPA/NXX 3-25NPA/NXX pulled for fraud 3-41roaming agreement 3-12vendor 3-47

administration module 1-3agreement status 3-12, 3-13, 3-14, 3-15application system title bar 2-5application window 2-3,

explanation of 2-5assigned security privileges 2-7Authorized Receipt Point (ARP) 2-7, 3-5, 3-44Avery mailing labels 5-4, 5-12

Bband 3-4, 3-5, 3-7, 3-8, 3-23, 5-20, 5-23billing vendor 2-7, 3-5, 3-44brown-outs 1-3, 1-4, 3-40

Ccall delivery 3-18

services 3-4, 3-19system 1-4, 5-20

call validation 3-18, 3-28Caps Lock key 2-10carrier

code 3-5, 3-8, 3-23, 5-8, 5-16, 5-18markets 3-8, 3-17messages 3-8, 3-18notes 1-3, 3-5, 3-8, 3-16profile 1-3, 1-4, 3-4, 3-5, 3-8rates 3-5, 3-8, 3-17

carrierlookup list box 5-16, 5-18record 3-3, 3-5, 3-6

editing 3-7, 3-8selecting 3-5viewing 3-7

reports 2-8, 5-4, 5-8services 3-8, 3-18window 3-8, 3-9, 3-11, 3-12, 3-15, 3-18,

3-31, A-5Carrier Detail Report 5-8, 5-9, 5-10clearing and settlement process 3-13CLLI code 5-23clone system 3-18, 3-28contact 3-4, 3-5, 3-19, 3-29

adding 3-31deleting 3-34editing 3-33information 1-3, 3-8, 3-22, 5-23names 3-5

Contact Persons Report 3-31, 5-26, 5-27customer service

contacts 1-4hours 3-5, 3-19information 1-3, 3-8, 3-22module 1-3, 1-4, 1-5, 3-26, 4-3, 4-4, 4-8phone number 3-5, 3-19, 5-20, 5-23representatives 1-4, 3-26, 4-3window 4-7

Ddatabase, roamer 1-5, 2-6, 3-3, 3-4, 3-5, 3-6, 3-19,

3-23DBA Report 3-29, 5-26, 5-29DBA

adding 3-29deleting 3-29, 3-30editing 3-29, 3-30

default rates 3-12, 3-15, 3-27, 3-39

RoamerXchangeUser Guide(12/99) Index 1

delete contact 3-34DBA 3-29, 3-30NPA/NXX 3-25NPA/NXX pulled for fraud 3-43vendor 3-49

dialing patterns 1-4, 3-4, 3-19Doing Business As (DBA) 3-4, 3-5, 3-8, 3-19,

3-22, 3-29, 3-30

Eedit

carrier notes 3-16carrier record 3-8contact 3-31, 3-33DBA 3-30market record 3-21, 3-22menu 2-7NPA/NXX pulled for fraud 3-43roaming agreement 3-12

end date 3-14ESID 5-23exceptions

add 3-14remove 3-14

Exit 2-7

Ffeatures of RoamerXchange 2-6field descriptions A-5File menu 2-6, 2-7Find a Carrier dialog box 3-10

Market dialog box 3-24Vendor dialog box 3-46

Find button 3-9, 3-23, 3-45Find

specific market 3-22, 3-24specific carrier 3-8, 3-10specific vendor 3-44, 3-46

Fraud 1-3, 1-4, 3-3, 3-40listing 5-26, 5-31prevention vendor 3-44report 3-40

GGTE TSI 1-5, 3-4, 3-13

Product Support 2-7

Hhelp menu 2-8home market 1-4, 4-3, 4-4, 4-5, 4-7

NPA/NXXs 4-6

IIdentify icon 2-6incollect 3-13, 3-14insert key 2-10

Lline range 3-41, 3-43, 5-23local dialing instructions 5-20log off 2-14logging on 2-4Logout icon 2-6look-up windows 2-10Lookup Position window 3-32

Mmailing labels 5-4, 5-8, 5-12maintenance of RoamerXchange tables 2-7market

dialing patterns and services 3-22name 3-25notes 1-3, 3-19, 3-22, 3-26NPA/NXX 3-19, 3-22, 3-25profile 1-3, 3-19, 3-22rates 3-19, 3-22, 3-27record 3-3, 3-5 3-19, 3-26reports 2-8, 5-4, 5-14SID/BID 3-19window 3-22, 3-25, 3-28, 3-31, A-7

market button 3-17market city 3-19menu bar 2-5menu summary 2-7Messages (Msgs) Button 3-18Microsoft Windows 2-3minimize button 2-5Mobile Identification Number (MIN) 4-4, 4-8

RoamerXchangeIndex 2 User Guide (12/99)

Mobile Switching Center Identification (MSCID) 3-42, 3-43, 5-23

More ButtonCarrier 3-18Market 3-28

NNegative File Bypass Report 2-8, 5-4, 5-18non-active agreement 3-15notes 3-4, 3-5

carrier 1-3, 3-5, 3-8, 3-16editing 3-16, 3-26market 1-3, 3-19, 3-22, 3-26

NPA/NXX 3-19, 3-25, 3-35, 3-43, 5-23, 5-26, 5-33

adding 3-25deleting 3-25editing 3-25for SID 3-25Listing 5-33

NPA/NXX pulled for fraud 3-40adding 3-41deleting 3-43editing 3-43

Num Lock key 2-10

Oonline help 2-8, 2-9, 3-29, 3-31Options menu 2-7Other Cities field 3-23outcollect 3-13, 3-14

Ppage preview window 5-6paging buttons 3-8, 3-9, 3-10, 3-22, 3-23, 3-24,

3-44, 3-45password 2-4

changing 2-7PH#s icon 3-25phone feature 4-8

instructions 4-8point code 5-23preview report 5-6print 5-5

option 5-5reports 2-9

setup 2-7Pull Date 3-45, 3-46, 5-31Pulled From SID 3-42, 3-43

QQuick View 3-35

Listing 3-36Report 3-35, 5-25, 5-35

RRates 3-3

button (Carrier) 3-17button (Market) 3-27editing 3-37Inquiry 3-27, 3-37View 3-37

recordscarrier 2-6, 3-3, 3-4, 3-5, 3-6, 3-8, 3-10, 3-29market 2-6, 3-3, 3-4, 3-5, 3-17, 3-19, 3-22,

3-23, 3-29saving 2-9

Reindex Files 2-7Reload Date 3-42, 3-43, 5-31Reports 1-5

Carrier 5-8Contact Persons 5-27DBA 5-29Fraud Listing 5-31Market Summary 5-4, 5-14menu 2-8, 5-4, 5-5, 5-26NPA/NXX 5-33Quick View 5-35Roamer Guide 5-20Roamer Agreements Listing 5-37Security Profile 5-39special 5-4, 5-26Vendor 5-41

roamer accessdialog box 3-6, 3-8, 3-9, 3-20, 3-22phone number 5-20, 5-23

Roamer Agreements Report 3-12, 3-15, 5-37roamer database 2-6, 3-3, 3-4, 3-5, 3-19, 3-23Roamer Guides 1-3, 2-8, 5-4, 5-20RoamerXchange

administration module 3-25, 3-37participant 3-4, 3-7, 3-8reports 2-7, 5-3

RoamerXchangeUser Guide (12/99) Index 3

server 3-8, 3-23Application Administration Guide 2-6, 2-7welcome window 2-4features summary 2-6logging on 2-4

roaming agreements 1-3, 1-4, 3-4, 3-5, 3-12edits 3-13exceptions 3-13, 3-14status 4-6non-active 3-15

roaming module 1-3, 1-5, 3-4roaming partners 5-3, 5-4

Ssecurity 2-7

privileges 2-7Profile Report 5-26, 5-39

Send to GTE field 3-13serving market 1-4, 4-3, 4-4, 4-6, 4-7

NPA/NXXs 4-6settlement information 2-7, 3-8SID 3-25, 5-31

Lookup window 3-37, 3-38, 3-42SID-to-SID Rate Exceptions Report 2-8, 5-4

5-16rates 3-27, 3-37, 3-39retail rates 4-7

SID/BID 3-24, 3-35, 5-14, 5-23sort order 3-8, 3-9, 3-10, 3-23, 3-24, 3-35, 3-45,

3-46, 5-31, 5-35special reports 5-4, 5-26

Contact Persons 5-27DBA 5-29Fraud Listing 5-31NPA/NXX 5-33Quick View 5-35Roamer Agreements Listing 5-37Security Profile 5-39Vendor 5-41

standard reports 5-4start date 3-14status bar 2-5, 2-10subrange 3-41summary reports 5-3, 5-4, 5-8, 5-9, 5-14, 5-41support function 2-7switches 3-18, 3-28application administrator 2-4, 3-13, 3-25

TTechnical Data Sheet 2-8, 5-4, 5-23toolbar icons 2-5

Uupdate phone info 2-7user ID 2-4, 3-16, 3-27

identification accounts 2-7setup 2-7

Vvalidation systems 1-4vendor window A-9vendors 2-7, 3-3, 3-44

adding 3-47billing 2-7, 3-5, 3-44code 3-44, 3-45, 3-46, 3-47deleting 3-49editing 3-49find 3-46national network 3-44reports 3-44, 5-26, 5-41

detail 5-41summary 5-41

type 3-46, 3-47dialog box 3-47Lookup window 3-47, 3-48

viewcarrier record 3-7, 3-9market record 3-21, 3-23vendor record 3-45

Wwelcome window 2-4window, application 2-5wireless phone information 4-4

telephone equipment 4-7telephone features 1-4, 4-8telephone models 1-4, 4-8

Zzoom in 5-6zoom out 5-6

RoamerXchangeIndex 4 User Guide (12/99)

roamerxchange - docladydoclady.com/portfolio2/rx_ug_master.pdf · 2008. 2. 11. · tsi product...

Documents