Module 4 1Road Ranger / TMC Operator Joint Training

MODULE 4MODULE 4

Traffic Incident Management and Traffic Incident Management and The Road Ranger/TMC OperatorThe Road Ranger/TMC Operator

Module 4 2Road Ranger / TMC Operator Joint Training

• Define roles, responsibilities, and goals of other agencies

• Define successful management elements• Define Road Ranger/TMC objectives and

functions• Define Road Ranger/TMC effectiveness

Training ObjectivesTraining Objectives

Module 4 3Road Ranger / TMC Operator Joint Training

Traffic Incident

Any non recurring event that causes capacity reduction or increased demand

DefinitionsDefinitions

Module 4 4Road Ranger / TMC Operator Joint Training

Traffic Incident Management

The organized and cooperative effort of multiple agencies to detect, verify, respond to and manage the scene, manage traffic, provide traveler information, and clear the incident

DefinitionsDefinitions

Module 4 5Road Ranger / TMC Operator Joint Training

Why Incident Management? Why Incident Management?

• 20 - 33% of crashes are secondary to earlier incidents

• Significant Incident responder injuries are 59% of law enforcement casualties

• About 60% of congestion is caused by incidents

Module 4 6Road Ranger / TMC Operator Joint Training

Incident Management ActivitiesIncident Management Activities

• Detection

• Verification/Communication

• Response

• Motorist Information

• Site Management

• Traffic Management

• Clearance

Module 4 7Road Ranger / TMC Operator Joint Training

Roles and ResponsibilitiesRoles and Responsibilities

• Law Enforcement• Fire/Rescue, Hazardous Materials • Emergency Medical Services

• Transportation Agencies• Towing and Recovery Providers• Media and Information Services• Coroners/Medical Examiners

Module 4 8Road Ranger / TMC Operator Joint Training

Agency Goals Agency Goals

Enforcement

Investigation

Law Enforcement

Preserve Lives

Preserve Property

Fire Rescue/EMS/

DEP

Transportation

Traveler Safety

Efficiency

Module 4 9Road Ranger / TMC Operator Joint Training

Common Goal of All AgenciesCommon Goal of All Agencies

Safety of :

Motorists

Crash Victims

Incident Responders

Module 4 10Road Ranger / TMC Operator Joint Training

Elements of Successful Traffic Elements of Successful Traffic Incident Management ProgramIncident Management Program

• People: Response Teams, Multi Agency Training

• Infrastructure and Operations: Detection, Verification, and Motorist Information

• Service Patrols

• Post Incident Debriefings

Module 4 11Road Ranger / TMC Operator Joint Training

Service Patrols in U.S.Service Patrols in U.S.

One of the most effective elements of an Incident Management Program

Module 4 12Road Ranger / TMC Operator Joint Training

Road Ranger ObjectivesRoad Ranger ObjectivesIn Incident ManagementIn Incident Management

• Locate incidents

• Minimize incident duration

• Restore full capacity to roadway

• Reduce risk of secondary incidents

• Provide Buffer of Safety for Responder

Module 4 13Road Ranger / TMC Operator Joint Training

TMC Operator ObjectivesTMC Operator ObjectivesIn Incident ManagementIn Incident Management

• Locate/verify incidents on CCTV

• Dispatch Road Rangers

• Notify Emergency Response Agencies

• Disseminate Real-time Information

Module 4 14Road Ranger / TMC Operator Joint Training

Road Rangers Function/DutiesRoad Rangers Function/Duties

Primary:

Rove selected roadways and assist the disabled or stranded motorist.

Module 4 15Road Ranger / TMC Operator Joint Training

Road Rangers Function/DutiesRoad Rangers Function/Duties

Secondary:

Provide assistance to law enforcement and other responders during incidents by providing scene safety with temporary MOT and use of vehicular mounted changeable message signs and arrow boards.

Module 4 16Road Ranger / TMC Operator Joint Training

Traffic Impact LevelsTraffic Impact Levels

• Level 1: Impact to traveled roadway is estimated to be less than 30 mins. with lane blockage.

• Level 2: Impact to traveled roadway is estimated to be more than 30 mins. But less than 2 hrs. with lane blockages, but not full closure of the roadway

• Level 3: Impact to the traveled roadway is estimated to be more than 2 hrs. or the roadway is fully closed in any direction

Module 4 17Road Ranger / TMC Operator Joint Training

7 Points for Effectiveness7 Points for Effectiveness• Regular Meetings w/Co-workers

• Become Road Familiar/Observe Surroundings

• Know Your Vehicle’s Capabilities

• Meet and Know The Responders

• Have Contingency Plans in Place

• Training

• Prudent Risks/Make Site Safer Than When You Arrived

Module 4 18Road Ranger / TMC Operator Joint Training

Questions?Questions?