road accident fund vendor briefing session rfp: raf/ 2012 /00005

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ROAD ACCIDENT FUND VENDOR BRIEFING SESSION RFP: RAF/ 2012 /00005 Presenter: Anna Mosupyoe and Jacquie Sobantu Date: 26 January 2012 Time: 10:00

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ROAD ACCIDENT FUND VENDOR BRIEFING SESSION RFP: RAF/ 2012 /00005. Presenter: Anna Mosupyoe and Jacquie Sobantu Date: 26 January 2012 Time: 10:00. Overview. Background Evaluation Criteria Submission of bid responses Disqualification of bids Procurement Administration - PowerPoint PPT Presentation

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Page 1: ROAD ACCIDENT FUND VENDOR BRIEFING SESSION  RFP: RAF/ 2012 /00005

ROAD ACCIDENT FUNDVENDOR BRIEFING SESSION RFP: RAF/ 2012 /00005

Presenter: Anna Mosupyoe and Jacquie Sobantu

Date: 26 January 2012

Time: 10:00

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Overview

Background

Evaluation Criteria

Submission of bid responses

Disqualification of bids

Procurement Administration

Purpose of the RFP

Questions and Answers

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Background

RFP: RAF/2012/00005:REQUEST FOR PROPOSALS: APPOINTMENT OF A RESEARCH AGENCY THAT WILL CONDUCT REASEARCH ON BEHALF OF ROAD ACCIDENT FUND FOR A PERIOD OF 3 YEARS

Advertised on 13 January 2012

Closing on 06 February 2012

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Evaluation Criteria

•Evaluation will be based on 90/10 PPPFA system

Criteria Points

Price 90

Participation goals 10

Total 100

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Evaluation Criteria

Mandatory requirements

The service provider must be SAMARA accredited or ISO 900 accredited.

Please attach SAMRA accreditation or ISO 900 accreditation as proof that the agency is accredited.

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Functional criteria Weightings

Experience of the Company Please provide RAF with the portfolio of research work done in three (3) different industries: Government, Private and public entities. The references must consist of two industries of the listed three. The reference should include the following: Company nameContact personContact person e-mail address and contact number.

10%

Evaluation Criteria (continue)

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Evaluation Criteria continueFunctional criteria Weightings

Resources ExperienceThe service provider must submit the CV’s of the project team that will be used in the project and indicate were they will be utilized. The project team should consist of the personnel that have the relevant marketing research qualifications and minimum of 3 years in conducting research.

Research approach and solution methodology Using the case study brief provided in paragraph 3.2 on page 46 of this document.Demonstrate both qualitative and quantitative techniques and the solution to RAF.

10%

30%

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Evaluation Criteria continueFunctional criteria Weightings

Sample Methodology Using the case study brief provided in paragraph 3.2 on page 46 of this document. Provide RAF with sample methods, sample structure, weightings and validation techniques.

Insights The service provider must illustrate how insights and recommendations are derived from the data sourced.

20%

10%

Presentations Shortlisted companies will be invited to RAF for presentation

20%

Total 100%

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Original signed bid document

4 hard copies

Submitted in sealed envelopes

Each schedule must be clearly distinguish, indexed and all pages numbered

•Submission of bid responses

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Disqualification of bids

Bidders shall be disqualified if they fail to:

Submit a valid and original tax clearance certificate

Complete questionnaires in full

Submit true and correct information

Comply with mandatory requirements

Comply with prescribed response format

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Administration

RFP Closing Date: 06 February 2012 @11H00Venue: RAF Menlyn Reception 38 Ida street Menlo Park PretoriaBid responses sent by courier must reach the reception at least 36 (thirty

six) hours before the closing date to be deposited into the bid boxSubmission Register must be signed at the reception by bidder when

submitting bid documentsLate bids will not be considered

All queries must be forwarded to [email protected] and clarification of technical issues will close not later than 27

January 2012 @ 11H00.

Important note:Please ensure that the attendance register has been signedName of company Contact details

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Understanding Research

•To understand the dynamics and scope of the Road Accident Funds risks and opportunities. Facilitating growth, knowledge and strategy

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Objectives

• Research Partner

• Provide Strategic direction

• Actionable insights

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Research Plan

Brand:Brand Equity: Internal

Brand Equity: External

Road Safety

Stakeholder Perception

Stakeholder:

Employee Attitude

Change Management

Corporate:

Research Target Market

Employee

Public & Stakeholders

Employees

General Public

Stakeholders

Service:Customer Satisfaction

Service Excellence

Living Core Values

Claimants & Lawyers

General Public

Employees

Segmentation:Market Profiling Public

Customer Service Index

Communication

Objectives

Measure brand awareness, value, identity, image & resonance

Understand how employees think & feel about the RAF

Relationship between communication, leadership & corporate culture

Improve quality & delivery of road safety education, training & Communication

Understand RAF’s stakeholders perception & how to improve it

Action Standards

Inform Marketing & Brand Strategy

Human Capital Strategy Organisational Health

Road Safety Education Strategy

Value proposition

Engagement Strategy

Measure service values

Identify market segments,

Behavioural & media consumption patterns

Inform Marketing, Brand, Media & Communication Strategy

Assess resonance & acceptance

Benchmarking against Industry

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Case Study Brief: Road Safety

• Target Market− School Children

− Male & Female

− Primary & Secondary School

− Age 8-17yrs

− Urban & Rural− Pedestrians

− Male & Female

− Age 16-60yrs

− Urban & Rural− Drivers & Commuters

− Male & Female

− Age 18-60yrs

− Urban & Rural− National

− Gauteng, Kwa-Zulu Natal, Eastern Cape, Northern Cape, Western Cape, Mpumalanga, Limpopo, Free State, North West

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Case Study Brief: Road Safety

• Research Objective− The primary objective is to identify how to improve the quality and delivery of road safety education, training and

communication to find effective ways to raise the status of road safety education.

− Specifically the study is aimed at establishing the following: Determine awareness and perception of road safety on the public roads in South Africa. Identify and understand the attitude and behaviour towards road safety. Identify possible barriers in understanding and practicing road safety. Determine the expectations for road safety initiatives. Identify the most effective ways to ensure that road safety education is more appealing and understood.

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Expectation

• Demanding organisation

• In midst of transformation

• Insights into strategy

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Thank you

Questions and Answers