Goto www.remoteITdesk.comWelcome to the Home Page. Register or Login to enter the system/ your account/ to open a ticket.

Login steps. Entering YOUR Username & Password.

Opening a ticket and starting the technical support session

Entering the Service Ticket ID/ Remote Connection with the Technician

Running the Secure Remote Support Software

Shows You the download progress that should be less than 1 minute

Connection to the Technician begins. The chat window will open.

Customer/Technician Chat. Technician’s request to access Customer’s PC

Customer gives permission to the Technician to access his/her PC

The Technician accesses client PC to fix the file issues/problem.

The Technician resolves remotely the problem, being supervised by the Customer.

Evaluation of the Session. Customer and Technician are both able to provide the feedback on the service

received/provided.