rita t royer resume.2017
TRANSCRIPT
Rita T. Royer 10498 Fountain Lake Drive, Apt. 1434 Stafford, TX 77477 (337)2307509 [email protected]
Objective To find a full �me posi�on within a customer oriented environment, that will broaden my opportuni�es, while allowing me to gain years of tenure. Special Skills Developed
● U�lized Microso� Office 2010 daily. (Excel, Word, Outlook, Publisher) ● U�lized Quickbooks Online and cross‐referenced with Netsuite. ● U�lized ADP Payroll, Kronos, and Peopleso� payroll programs. ● Completed Universal Class Payroll Management & Accoun�ng 101 online classes. ● Generated Business Plans and Business Reviews. ● Scheduled and Coordinated Office Team & District Mee�ngs. ● Managed from 10 to 50 associates.
Education Southwest Paralegal College Paralegal Studies 1992‐1994 Graduated with a 4.0 Average. St. Mar�nville Senior High General Studies 1981‐1985 Graduated with a 3.3 Average. Work History Copelin Financial Advisors Customer Service Representa�ve 8/2015‐1/2017 Du�es/Responsibili�es:
● Applica�on Processing ● Customer Interac�on‐ Verbal/Wri�en ● Appointment Scheduling ● Clerical Du�es ● Assisted with Financial Seminars
Accomplishments ● Completed Series 7, Group 1 Insurance, and Series 66 programs and tes�ng.
*Accepted posi�on only in the interim of finding permanent job placement. *Discharged due to the pursuance of permanent job placement.
ZLS Interna�onal, LLC DBA Ligh�ng Choice, LLC General Manager 9/2014‐8/2015 Du�es/Responsibili�es:
● Assisted in se軀�ng up all aspects of 2 new businesses, and reloca�on of another business. ● Accounts Payable/Accounts Receivable ● Order Processing ● Packing/ Shipping ● Warehouse Management/ Inventory Control ● Customer Interac�on‐Verbal /Wri�en ● Clerical Du�es ● Assis�ng in the design of marke�ng material and presenta�ons. ● Currently a�emp�ng to develop strategies to increase sales.
Accomplishments ● Completed 2 online bookkeeping/accoun�ng courses with a 93% average.
*Le� employment because of unstable salary. HIT Interna�onal, LLC (Employment Same Owner as ZLS Interna�onal, LLC) General Manager 10/2013‐9/2014 Du�es/Responsibili�es
● Accounts Payable/Accounts Receivable ● Clerical Du�es ● Daily Customer Interac�on‐Verbal & Wri�en ● Payroll Management ● Management of Distributor Accounts ● Inventory Management(developed program and carried out) ● Assisted Partners with all Opera�ng procedures. ● Human Resource procedures, to include hiring, termina�ng, and counseling.
Accomplishments ● Upon Partner separa�on, chose to follow Partner to Houston, TX to open new businesses.
Hobby Lobby Co‐Manager/Retail Manager 11/2011‐8/2013 Du�es/Responsibili�es
● Daily Accoun�ng Procedures ● Daily Task Assignments for Self and 32+ Associates ● Daily Customer Interac�on and Resolu�on ● Weekly Ordering Procedures ● Weekly Scheduling/ Payroll ● Building Crea�ve Displays weekly to increase sales. ● Interviewing, Hiring, and Developing Associates.
Accomplishments ● Promoted to Retail Manager from Co‐Manager within 10 months. ● Increased sales 10‐12% weekly in a store diminishing in sales and increasing in shrink.
Dollar General Retail Manager 8/2009‐11/2011 Du�es/Responsibili�es
● Daily Accoun�ng Procedures ● Daily POS Procedures ● Daily Repor�ng and Communica�on ● Daily Customer Interac�on and Resolu�on ● Weekly Ordering procedures; ● Weekly Inventory Management ● Weekly Scheduling/Payroll ● Crea�ng promo�onal displays to increase sales. ● Weekly Resets of basic merchandise. ● Interviewing, hiring, and developing associates.
Accomplishments ● Completed several levels of self‐ini�ated remodels in this current loca�on, which resulted in a
steady increase in sales. Yankee Candle Corpora�on Retail Manager 3/2009‐3/2010 Du�es/Responsibili�es
● Daily Accoun�ng Procedures ● Daily Communica�on and Repor�ng through Word, Excel, and Outlook. ● Daily Customer Interac�on and Resolu�on ● Weekly Scheduling/Payroll ● Weekly resets of basic and promo�onal merchandise. ● Weekly self‐ini�ated marke�ng projects to increase poten�al customer base and sales. ● Interviewing, hiring, and developing associates.
Accomplishments ● Created several marke�ng projects that became common uses of en�re district.
Hobby Lobby Co‐Manager/Retail Manager 11/2006‐3/2009 Du�es/Responsibili�es
● Completed all aspects of retail management as described above. Accomplishments
● Promoted to Retail Manager in RVP store by RVP himself. ● Increased weekly sales from $60‐70K to over $100K weekly by September, 2008(a�er being
promoted July, 2008). ● Broke record sales weeks in the 12 year history of the store.
CVS Corpora�on Retail Manager 8/2004‐11/2006 Du�es/Responsibili�es
● Daily Accoun�ng Procedures ● Daily POS Procedures ● Daily Repor�ng and Communica�on ● Daily Customer Interac�on and Resolu�on ● Weekly Scheduling/Payroll ● Weekly Ordering Procedures ● Weekly resets of basic and promo�onal merchandise. ● Building crea�ve displays weekly to increase sales. ● Interviewing, hiring, and developing associates. ● Worked with district team on various district projects.
Accomplishments ● Completed two levels of system and management training. ● Completed two resets and one remodel of current loca�on. ● Received recogni�on for all aspects of customer service in 2004 and 2005. ● Assisted District Manager with conversion projects during the CVS transi�on from Eckerd. ● Brought the current loca�ons sales 35‐50% above previous years’ sales, and 20‐30% above
budgeted sales. ***CVS Corpora�on bought Eckerd Corpora�on. Eckerd Corpora�on Retail Manager/Execu�ve Assistant 3/1984‐8/2004 Retail Manager Du�es/Responsibili�es ● Completed all aspects of retail management as described above. Accomplishments ● Completed the SMAP and Top Gun management programs with the 90% range. ● Completed three self‐ini�ated remodels of current loca�on. ● Brought front store sales from $10K to $17K weekly. ● Par�cipated in community events to enhance the Eckerd image to increase a poten�al customer
base and sales. Execu�ve Assistant/Assistant Manager 2/1994‐3/1999 Du�es/Responsibili�es ● Completed all aspects of retail management as described above. Accomplishments ● Assisted the District and Regional Managers with the conversion of the JCPenney Company, in which
I coordinated reset teams, flight, and hotel reserva�ons, and daily communica�on through emails and memos.
● Assisted the District and Regional Managers with various seasonal projects for over 300 stores through daily communica�on, spread sheets, and balancing of merchandise.
● Managed an expansion team that received recogni�on for resets we created. Clerk/Cashier/Service Assistant 3/1984‐2/1994 Du�es/Responsibili�es ● Completed various customer service responsibili�es. ● Created promo�onal displays to increase sales. ● Managed reset and remodel crews merchandising new and remodeled stores.
Salary History Copelin Financial Advisors Start: $36,000/yr End: $39,500/yr ZLS Interna�onal, LLC, DBA Ligh�ng Choice, LLC Start: $40,000/yr End: $34,600/yr (Due to new business not as successful as planned.) HIT Interna�onal, LLC Start: $36,000/yr End: $40,000/yr Hobby Lobby, Inc Start: $50,000/yr End: $62,000/yr References Debbie Reitsema, Opera�ons Manager(Former) Copelin Financial Advisors (713)594‐9612 [email protected] Veronica Gonzales, Retail Manager Dollar Tree (281)565‐6599 Mark Mckamy, District Manager(Former) Hobby Lobby (318)422‐2826 [email protected] Nolton Menard, District/Regional Manager (Former) Eckerd/CVS Corpora�on (337)351‐1396 Greg Si軀�g, Retail Manager Eckerd/CVS Corpora�on (337)661‐9649
