Risk Management:The Traumatic Aftermath

Dr. Will MarlingNational Organization for Victim Assistance

Risk Management:The Traumatic Aftermath

Dr. Will MarlingNational Organization for Victim Assistance

TraumaticTraumatic

Practical solutions for challenging issues.Colorado Springs, Colorado • October 14-16, 2010WRMC

©2010 National Organization for Victim Assistance

What is NOVA?What is NOVA?

The Mission of NOVA is The Mission of NOVA is

to champion dignity and compassion to champion dignity and compassion

for victims of crime and crisis.for victims of crime and crisis.

dignity dignity compassioncompassion

Since 1975Since 1975Since 1975Since 1975

Practical solutions for challenging issues.Colorado Springs, Colorado • October 14-16, 2010WRMC

©2010 National Organization for Victim Assistance

800-TRY-NOVA800-TRY-NOVA800-TRY-NOVA800-TRY-NOVA

What is NOVA?What is NOVA?

Practical solutions for challenging issues.Colorado Springs, Colorado • October 14-16, 2010WRMC

©2010 National Organization for Victim Assistance

NOVA SpecialtyNOVA Specialty

EMOTIONAL TRAUMAEMOTIONAL TRAUMAEMOTIONAL TRAUMAEMOTIONAL TRAUMA

Practical solutions for challenging issues.Colorado Springs, Colorado • October 14-16, 2010WRMC

©2010 National Organization for Victim Assistance

Three Key PrinciplesThree Key Principles

• Victims have their own language and culture. Do Victims have their own language and culture. Do you know what “compassionate” looks like?you know what “compassionate” looks like?

• How you understand victim language and How you understand victim language and engage victim culture is crucial to your engage victim culture is crucial to your effectiveness.effectiveness.

• Processes should be victim language and Processes should be victim language and culture sensitive.culture sensitive.

languagelanguage cultureculture

understandunderstandengageengage

ProcessesProcessessensitivesensitive

Practical solutions for challenging issues.Colorado Springs, Colorado • October 14-16, 2010WRMC

©2010 National Organization for Victim Assistance

The Traumatic AftermathThe Traumatic AftermathTraumaticTraumatic

Practical solutions for challenging issues.Colorado Springs, Colorado • October 14-16, 2010WRMC

©2010 National Organization for Victim Assistance

Goals of this workshopGoals of this workshop

An overview of—An overview of—

Diagram Diagram traumatic impacttraumatic impact

Prioritize Prioritize traumatic responsetraumatic response

Address Address traumatic aftermathtraumatic aftermath

ACTION ITEMS

ACTION ITEMS

Practical solutions for challenging issues.Colorado Springs, Colorado • October 14-16, 2010WRMC

©2010 National Organization for Victim Assistance

Diagram traumatic impactDiagram traumatic impact

Diagramming Diagramming involves two categories—involves two categories—

•• Assessing Control/Loss impactAssessing Control/Loss impact

•• Identifying Risk/Affinity GroupsIdentifying Risk/Affinity Groups

Practical solutions for challenging issues.Colorado Springs, Colorado • October 14-16, 2010WRMC

©2010 National Organization for Victim Assistance

Loss of Loss of Emotional Emotional

ControlControl

Loss of Loss of Emotional Emotional

ControlControl

Loss of Loss of FinancialFinancialControlControl

Loss of Loss of FinancialFinancialControlControl

Loss of Loss of PhysicalPhysicalControlControl

Loss of Loss of PhysicalPhysicalControlControl

Loss ofLoss ofLifeLife

Loss ofLoss ofLifeLife

Control/Loss ContinuumControl/Loss Continuum

Practical solutions for challenging issues.Colorado Springs, Colorado • October 14-16, 2010WRMC

©2010 National Organization for Victim Assistance

Loss of Loss of Emotional Emotional

ControlControl

Loss of Loss of Emotional Emotional

ControlControl

Loss of Loss of FinancialFinancialControlControl

Loss of Loss of FinancialFinancialControlControl

Loss of Loss of PhysicalPhysicalControlControl

Loss of Loss of PhysicalPhysicalControlControl

Loss ofLoss ofLifeLife

Loss ofLoss ofLifeLife

SeekingSeeking““Closure”Closure”

SeekingSeeking““Closure”Closure”

Where are Risk Managers as a Where are Risk Managers as a Risk/Affinity groupRisk/Affinity group??

““Accident”Accident”

““Crash”Crash”

PublicPublicRelationsRelations

Victim RelationsVictim Relations

Risk/Affinity GroupsRisk/Affinity Groups

Practical solutions for challenging issues.Colorado Springs, Colorado • October 14-16, 2010WRMC

©2010 National Organization for Victim Assistance

Prioritize traumatic responsePrioritize traumatic response

Determine priorities according to Determine priorities according to Risk/Affinity, Risk/Affinity, your organization’s your organization’s Mission and organizational resources.Mission and organizational resources.

Rela

tions

hip

Resp

onsi

bilit

yRe

latio

nshi

pRe

spon

sibi

lity

HighHigh

LowLow

HighHighLowLow Risk/Affinity & Control/LossRisk/Affinity & Control/Loss

Practical solutions for challenging issues.Colorado Springs, Colorado • October 14-16, 2010WRMC

©2010 National Organization for Victim Assistance

Prioritize traumatic responsePrioritize traumatic response

Rela

tions

hip

Resp

onsi

bilit

yRe

latio

nshi

pRe

spon

sibi

lity

HighHigh

LowLow

HighHighLowLow Risk/Affinity & Control/LossRisk/Affinity & Control/Loss

Injured clientsInjured clients

Surviving clientSurviving clientand staff families and staff families

Injured staffInjured staff

Injured bystandersInjured bystandersPeople watching newsPeople watching news

Clients in the Clients in the organizationorganization

Acquaintances Acquaintances of injuredof injured

Practical solutions for challenging issues.Colorado Springs, Colorado • October 14-16, 2010WRMC

©2010 National Organization for Victim Assistance

Address Traumatic AftermathAddress Traumatic Aftermath

Affirmation of Safety and SecurityAffirmation of Safety and Security

Opportunity for Ventilation and ValidationOpportunity for Ventilation and Validation

Information for Prediction and PreparationInformation for Prediction and Preparation

SafetySafety SecuritySecurity

VentilationVentilation ValidationValidation

PredictionPrediction PreparationPreparation

Practical solutions for challenging issues.Colorado Springs, Colorado • October 14-16, 2010WRMC

©2010 National Organization for Victim Assistance

Affirmation of Safety and SecurityAffirmation of Safety and Security

Using Affinity groupings (where possible)—Using Affinity groupings (where possible)—

Discuss Safety needsDiscuss Safety needs

Recognize Security perceptionsRecognize Security perceptions

needsneeds

perceptionsperceptions

SS SS

Practical solutions for challenging issues.Colorado Springs, Colorado • October 14-16, 2010WRMC

©2010 National Organization for Victim Assistance

Opportunity for Ventilation & ValidationOpportunity for Ventilation & Validation

Using Affinity groupings (where possible)—Using Affinity groupings (where possible)—

Give permission to express reactions and Give permission to express reactions and concerns—appropriate concerns—appropriate factsfacts (NOT a ‘debrief’) (NOT a ‘debrief’)

““You have common reactions to an uncommon You have common reactions to an uncommon situation.”situation.”

Acknowledge common reactionsAcknowledge common reactions““There will be a ‘new’ normal.”There will be a ‘new’ normal.”

reactionsreactionsconcernsconcerns

commoncommon

VV VV

Practical solutions for challenging issues.Colorado Springs, Colorado • October 14-16, 2010WRMC

©2010 National Organization for Victim Assistance

Information for Prediction & PreparationInformation for Prediction & Preparation

Using Affinity groupings (where possible)—Using Affinity groupings (where possible)—

Inquire about the immediate futureInquire about the immediate future

““What kinds of things do you think will be helpful What kinds of things do you think will be helpful in the future?”in the future?”

Educate on resources (do you have a list?)Educate on resources (do you have a list?)

futurefuture

resourcesresources

PP PP

Practical solutions for challenging issues.Colorado Springs, Colorado • October 14-16, 2010WRMC

©2010 National Organization for Victim Assistance

Where does this fit?Where does this fit?

Where does this fit in your crisis management Where does this fit in your crisis management plan?plan?

Practical solutions for challenging issues.Colorado Springs, Colorado • October 14-16, 2010WRMC

©2010 National Organization for Victim Assistance

Thank you!Thank you!Thank you!Thank you!

Will Marling, Executive DirectorWill Marling, Executive DirectorNational Organization for Victim AssistanceNational Organization for Victim Assistance

www.trynova.orgwww.trynova.org

Willmarling (at) trynova.orgWillmarling (at) trynova.org

703-535-6682703-535-6682

Will Marling, Executive DirectorWill Marling, Executive DirectorNational Organization for Victim AssistanceNational Organization for Victim Assistance

www.trynova.orgwww.trynova.org

Willmarling (at) trynova.orgWillmarling (at) trynova.org

703-535-6682703-535-6682