risk management in employmentinfo.fortworthcpa.org/2017_cpe/mcd_ackall.pdfchannel aretha franklin...
TRANSCRIPT
RISK MANAGEMENT IN EMPLOYMENT
DANYELLE WILLIAMS ACKALL, SPHR
AGENDA
• You can Dilute the Risk by…• Practice safe railroad crossings
• Do the laundry (list of Expectations
• Never throw a surprise party
• Buy a filing cabinet - Documentation
• Be Lady Justice (Fair treatment)
• Provide accurate report cards - Performance Evaluations
• Channel Aretha Franklin - Respect
• Keep it in the bedroom - Privacy
WHAT IS MORE LIKELY?
You’ll be in a car accident OR You’ll be bitten by a zombie
WHAT IS MORE LIKELY?
You’ll adopt a dog OR You’ll be a Cowboys’ Cheerleader
WHAT IS MORE LIKELY?
You’ll receive a compliant against you at work OR
You’ll have to defend your actions in court
HR
WHAT IS MORE LIKELY?
You’ll witness someone left out or pushed out at workOR
You’ll receive an EEOC Complaint for discrimination
WHAT IS MORE LIKELY?
HR
PRACTICE SAFE RAILROAD CROSSINGS
• Warnings
Agenda
• Practice Safe Railroad Crossings
• Do The Laundry
• Never Throw A Surprise Party
• Buy A Filing Cabinet
• Be Lady Justice
• Provide Accurate Report Cards
• Channel Aretha Franklin
• Keep It In The Bedroom
PRACTICE SAFE RAILROAD CROSSINGS
• Performance/Behavior Warnings:
• Make them CRYSTAL clear
• Avoid sandwiching the bad news
• Be sure the information is timely
Agenda
• Practice Safe Railroad Crossings
• Do The Laundry
• Never Throw A Surprise Party
• Buy A Filing Cabinet
• Be Lady Justice
• Provide Accurate Report Cards
• Channel Aretha Franklin
• Keep It In The Bedroom
PRACTICE SAFE RAILROAD CROSSINGS - CLARITY
• Think about the objective
• “This is a verbal warning”
• Descriptions of behavior and expectation
• Examples!
• Plan what you want to say and how you will say it
• Keep it simple
Agenda
• Practice Safe Railroad Crossings
• Do The Laundry
• Never Throw A Surprise Party
• Buy A Filing Cabinet
• Be Lady Justice
• Provide Accurate Report Cards
• Channel Aretha Franklin
• Keep It In The Bedroom
PRACTICE SAFE RAILROAD CROSSINGS – NO SANDWICH
• Don’t sugar coat the coaching/counseling
• It is far kinder to tell someone about poor performance
Agenda
• Practice Safe Railroad Crossings
• Do The Laundry
• Never Throw A Surprise Party
• Buy A Filing Cabinet
• Be Lady Justice
• Provide Accurate Report Cards
• Channel Aretha Franklin
• Keep It In The Bedroom
PRACTICE SAFE RAILROAD CROSSINGS - TIMELY
• Address issues quickly
• Avoid avoidance (finding another route)
• Handle it yourself
• Plan the conversation and provide examples
Agenda
• Practice Safe Railroad Crossings
• Do The Laundry
• Never Throw A Surprise Party
• Buy A Filing Cabinet
• Be Lady Justice
• Provide Accurate Report Cards
• Channel Aretha Franklin
• Keep It In The Bedroom
DO THE LAUNDRY
• A laundry list of expectations:
• Job duties
• Deadlines
• Attitude/Willingness to volunteer
• Team approach
• General work ethic
Agenda
• Practice Safe Railroad Crossings
• Do The Laundry
• Never Throw A Surprise Party
• Buy A Filing Cabinet
• Be Lady Justice
• Provide Accurate Report Cards
• Channel Aretha Franklin
• Keep It In The Bedroom
EXAMPLES – THEY SHOULD KNOW
• Always have something to write on
• Rise above office politics
• Be respectful of other people’s time
• Don’t talk money
• No surprises
• Be willing
• No helicopters
• Say thank you when given a compliment
EXAMPLES – THEY SHOULD KNOW
• Ditch the gum
• Don’t trash your employer
• Do NOT answer the cell phone in the restroom
• Never underestimate the power of the administrative assistant
• Take responsibility for your mistakes
• Handshake, hairstyle, and attire matter
• 8:01 am is late; 4:59 pm is early
• You are not too good to: make coffee, make copies, take minutes
NEVER THROW A SURPRISE PARTY
• Written warnings should never be a surprise
• Terminations should never be a surprise
• Poor performance reviews should never be a surprise!
Agenda
• Practice Safe Railroad Crossings
• Do The Laundry
• Never Throw A Surprise Party
• Buy A Filing Cabinet
• Be Lady Justice
• Provide Accurate Report Cards
• Channel Aretha Franklin
• Keep It In The Bedroom
NEVER THROW A SURPRISE PARTY
• Coaching
• Verbal Warning
• Written Warning
• Suspension/Performance Improvement Plan
• Termination of Employment
Agenda
• Practice Safe Railroad Crossings
• Do The Laundry
• Never Throw A Surprise Party
• Buy A Filing Cabinet
• Be Lady Justice
• Provide Accurate Report Cards
• Channel Aretha Franklin
• Keep It In The Bedroom
BUY A FILING CABINET
• Document, document, document
• Supervisor’s notebook
• Memo to file
• Memo with employee signature
Agenda
• Practice Safe Railroad Crossings
• Do The Laundry
• Never Throw A Surprise Party
• Buy A Filing Cabinet
• Be Lady Justice
• Provide Accurate Report Cards
• Channel Aretha Franklin
• Keep It In The Bedroom
BE LADY JUSTICE
• Treat all employees fairly and equally
• Don’t single anyone out
• Most don’t know the law
• Be consistent
Agenda
• Practice Safe Railroad Crossings
• Do The Laundry
• Never Throw A Surprise Party
• Buy A Filing Cabinet
• Be Lady Justice
• Provide Accurate Report Cards
• Channel Aretha Franklin
• Keep It In The Bedroom
PROVIDE ACCURATE REPORT CARDS
• Performance Reviews should accurately reflect performance
• Stop trying to be “nice”
• Fosters resentment in team
• Sets up employee to fail
• Don’t say one thing and do another
Agenda
• Practice Safe Railroad Crossings
• Do The Laundry
• Never Throw A Surprise Party
• Buy A Filing Cabinet
• Be Lady Justice
• Provide Accurate Report Cards
• Channel Aretha Franklin
• Keep It In The Bedroom
CHANNEL ARETHA FRANKLIN
• R-E-S-P-E-C-T
• “Am I treating this employee the way I would want to be treated?”
• Acknowledge experience and knowledge
• Communicate when you can to build trust
• The walk of shame
Agenda
• Practice Safe Railroad Crossings
• Do The Laundry
• Never Throw A Surprise Party
• Buy A Filing Cabinet
• Be Lady Justice
• Provide Accurate Report Cards
• Channel Aretha Franklin
• Keep It In The Bedroom
KEEP IT IN THE BEDROOM
• Privacy matters
• Confidentiality is key
• Emails always make it to the former employee
• Work distribution announcements get twisted
Agenda
• Practice Safe Railroad Crossings
• Do The Laundry
• Never Throw A Surprise Party
• Buy A Filing Cabinet
• Be Lady Justice
• Provide Accurate Report Cards
• Channel Aretha Franklin
• Keep It In The Bedroom
MANAGE THE RISK