risk management- armed robbery
TRANSCRIPT
A POWERPOINT PRESENTATION BROUGHT TO YOU BY THE LOSS
PREVENTION DEPARTMENT
RISK MANAGEMENT:
ARMED ROBBERY
SECTION 1:BEFORE THE ROBBERY
DETERRENTS Deterrents play an important role in helping to
prevent a robbery. Criminals are opportunistic. The easier a target
appears to a criminal, the more like they are to exploit it.
On the other hand, the more deterrents in place, the less likelihood of crime occurring.
Cooperation with law enforcement officials is key to preparing employees and management to deal with an armed robber.
DETERRENTS CONTINUE
Consult law enforcement to review current procedures and develop appropriate plans for your hotel.
Contact Regional Director of Global Safety and Security before implementing law enforcement recommendations.
FOLLOW EXISTING HOTEL SOP’SLIGHTING: Lighting should be
properly maintained.
PATROLS: Conduct thorough, documented patrols at varying
times.
LOCKED DOORS: Follow appropriate locking and late
night registration procedures.
Pods are an asset to Customer Service…But they are a liability to security. Front Desk Agents need to be aware and engaged in your surroundings.
IMPACT OF LOBBY CHANGES
HANDLING MONEY
HANDLIN
G $$$$$$$$
A. Keep banks to a minimum (especially at night)B. Count money in the back office
C. Follow hotel policy for cash drops
D. Vary bank deposit times and routes
E. Keep money out of sight, in a non-descript containerF. Use 2 associates for bank deposits
G. Carry a cell phone
RAISE PERSONAL AWARENESS
Be alert and attentive. Report
suspicious behavior immediately
Staying alert pays off (you may be able to anticipate a robbery before it happens,
allowing you time to alert the authorities)
Duress Alarms1. Proper
maintenance and monthly testing2. Know alarm
locations and how to activate them
SECTION 1:BEFORE THE ROBBERY
SUMMARY
Follow Existing Hotel
SOP’s
Know Duress alarm
locations and how to
activate them
Be alert and attentive.
SECTION 2:DURING THE ROBBERY
REMAIN CALM!
Stay calm and in control (panicking will only upset the robber and unnecessarily brings passers-by into the
situation).
TIPS FROM LAW ENFORCEMENT
Take deep breaths and remain calm
Don’t focus on the weapon. Focus on the perpetrator and the sequence of events.
Try to be a good witness, so you can give the police as much information as possible.
ALWAYS COOPERATE
•The typical robber just wants your money and a quick getaway. (The average robbery takes two and a half minutes)
•Robbers show a weapon to force compliance, not usually to do harm.
•Cooperate fully and tell the robber that you intend to obey.
USING THE DURESS ALARM
Activate the alarm only as a
last option during a robbery.
Trying to hit the alarm may give
the robber a reason to harm you or others.
Activate the alarm if you are in
immediate danger and the
device is close to you.
A. Stay calmB. Focus on details about the robber
and the robbery itselfC. Let the robber know that you
intend to cooperateD. Follow orders calmly and quietlyE. Inform robber before moving or
reaching for anything, so they will know what to expect.
F. Activate alarm after the robber escapes
G. Call 911, even after activating the silent alarm
H. Note the means and direction of the robber’s escape
A. Don’t resistB. Don’t outwardly panicC. Don’t scream, gesture or call
attention to the situationD. Don’t smart-mouth, argue, or
fight backE. Don’t assume a gun is fake, or
that the robber is not willing to pull the trigger.
F. Don’t volunteer more than the robber demands
G. Don’t make sudden movementsH. Don’t follow an escaping robber
DO’S AND DON’TS
Don’ts Do’s
THINK: “WHAT WOULD I DO?”
Try to imagine how you would handle a robbery situation beforehand, so you will be better prepared for the real thing.
SECTION 2:DURING THE ROBBERY
SUMMARY
Remain Calm and be a good witness.
Cooperate, cooperate, cooperate!
Mentally prepare yourself before a robbery occurs, and remind yourself of the “Do’s and Don’ts.”
SECTION 3:AFTER THE ROBBERY
CALL FOR HELP!
Call 911 Activate Panic Alarm
Contact Loss Prevention
SECURE THE SCENE
Lock the doors.
Keep people away
from the crime scene.
Secure all
evidence without touching
it.
GATHER INFORMATION
What can you recall about the escape?•Direction taken?•Vehicle?•Accomplices?
What do you remember about the incident and the suspect?
Have an “Armed Robbery Checklist” and “Suspect ID” form handy.
Write down everything you remember about the suspect and the incident – but only the facts.
Supervisors: Separate the witnesses, then get a detailed account from each of them.
TIPS FROM LAW ENFORCEMENT
SECTION 3:AFTER THE ROBBERY
SUMMARY
•Activate the silent alarm and Call 911 as soon as it is safe to do so.
•Secure the scene by locking doors and keeping people away from the area and evidence.
•Have all witnesses write down details about the suspect and the robbery itself.
•Fill out an Armed Robbery Checklist and/or Suspect ID sheet.
LESSON SUMMARY
1. BEFORE THE ROBBERY: PREPARATION IS THE KEY TO
DETERRENCE
Pay attention to everyone that enters the hotel.
Follow emergency training and LSOP’s for tasks like locking doors, making cash
drops, and performing security
patrols.
Lighting and security systems should be
regularly tested and maintained.
2. DURING THE ROBBERY:BE COOPERATIVE AND CALM
Quietly cooperate with the robber’s
demands.
Assume the weapon is real.
Focus on remembering
details about the suspect and the situation itself.
3. AFTER THE ROBBERY: CALL FOR HELP, SECURE THE SCENE & GATHER
INFORMATION.
Do not follow the suspect Activate Duress Alarm and Call 911
Keep people away from the crime scene
Start gathering witnesses and information
A Daniel Keating Production
Marriott Confidential & Proprietary Information