risk and challenges - it project management in banking industry
TRANSCRIPT
RISK & CHALLENGES: IT Project Management in Banking Industry by Crysanthus Raharjo, PMP
Vice President - Head of PMO and Senior IT Project Manager at PT. Anabatic Technologies, Tbk
8 years in IT Project Management especially in
Software Development and Implementation in Express and Banking industries
PMP Certified since 2013
Project Manager of International Symposium & Exhibition (SymEx) PMI Indonesia Chapter – 2016
3 years as member of Board Education at PMI Indonesia Chapter
RISK & CHALLENGES: IT Project Management in Banking Industry by Crysanthus Raharjo, PMP
RISK & CHALLENGES: IT Project Management in Banking Industry by Crysanthus Raharjo, PMP
Introduction to IT in Banking Industry
IT Risks & Challenges
IT Project Management
RISK & CHALLENGES: IT Project Management in Banking Industry by Crysanthus Raharjo, PMP
01 Introduction to
IT in Banking Industry
RISK & CHALLENGES: IT Project Management in Banking Industry by Crysanthus Raharjo, PMP
Top banks in Indonesia have
planned a big IT budget for
2016 in order to give good
customer experiences or
provide new features to their customer including
replacements for the old
technology equipment.
$150 Mio BCA
$150 Mio
CIMB Niaga
$110 Mio BNI
$100 Mio
Mandiri
Source: “Bank siapkan belanja teknologi informasi”. Kontan, December 01, 2015.
RISK & CHALLENGES: IT Project Management in Banking Industry by Crysanthus Raharjo, PMP
Operational Risks Risks that occur because insufficient system implementation methods, testing methods,
inadequate systems or equipment maintenance or security system methods, lack of
system monitoring and auditing, including the use of 3rd party vendor in IT
Compliance Risks Risks may arise if the Bank’s system can’t ensure the compliance with the Bank regulatory
such as customer data confidentiality.
Reputational Risks These risks will take place once the bank receives negative public opinion as the result of
the Bank’ system that can’t support bank’s product and services or incapable of giving
customer’s full support when the systems are down.
Strategic Risks The risk that arises because the incompatibility of existing IT Bank systems with the bank
strategic objectives and plan.
RISK & CHALLENGES: IT Project Management in Banking Industry by Crysanthus Raharjo, PMP
Source: “Banks to Spend More on Tech in 2016-Especially Security”. American Banker, Oct 15,2015.
RISK & CHALLENGES: IT Project Management in Banking Industry by Crysanthus Raharjo, PMP
Big Data & Data Analytics
RISK & CHALLENGES: IT Project Management in Banking Industry by Crysanthus Raharjo, PMP
Master Data Management
RISK & CHALLENGES: IT Project Management in Banking Industry by Crysanthus Raharjo, PMP
IT Risks &
Challenges
RISK & CHALLENGES: IT Project Management in Banking Industry by Crysanthus Raharjo, PMP
Based on Project Management Body of Knowledge (PMBOK)
Guide 5th Edition:
“an uncertain event or condition that, if it occurs, has a
positive or negative effect on a project's objectives”
RISK & CHALLENGES: IT Project Management in Banking Industry by Crysanthus Raharjo, PMP
•Unclear requirements & user expectations
•Scope dependencies are inaccurate
•Scope creep
•Gold plating
Scope
•Incorrect of time activity estimates resulting in inaccurate schedule
Time
•Cost forecast are inaccurate as the result of poor time management
Cost
RISK & CHALLENGES: IT Project Management in Banking Industry by Crysanthus Raharjo, PMP
•Team misunderstood the requirements
•Unclear communication channels
Communication
•Lack of hard skills and soft skills from IT resources especially with newer technologies
•Resources shortfalls & turnover
Resource
•New Technology training is inadequate
•Technology are not inline with the requirements
Technology
RISK & CHALLENGES: IT Project Management in Banking Industry by Crysanthus Raharjo, PMP
• Changes Prioritization
• Lack of executives support
• Executives conflict of interest
• Authority is unclear
Support
• Application fails to integrate with new or legacy systems.
Integration
RISK & CHALLENGES: IT Project Management in Banking Industry by Crysanthus Raharjo, PMP
CHANGE MANAGEMENT
Uncontrolled changes
TIME
Unrealistic schedule or deadlines
RESOURCES
Resources deprivation resulting low team motivation
COMMUNICATION
Little or no end user involvements
Poor communication with stakeholders especially IT & business users
TECHNOLOGY
Legacy Systems and Infrastructure Issues
RISK & CHALLENGES: IT Project Management in Banking Industry by Crysanthus Raharjo, PMP
In order to maintain the business continuity especially bank core
applications where the application is written by 3rd party, it’s highly
suggested by Bank Indonesia that bank need to make written
escrow agreement.
RISK & CHALLENGES: IT Project Management in Banking Industry by Crysanthus Raharjo, PMP
IT PM in Banking Industry
RISK & CHALLENGES: IT Project Management in Banking Industry by Crysanthus Raharjo, PMP
INITIATING
• Identifying business needs
• Creating a Project Charter
• Formal authorization to start project
• Articulate the high-level project scope, deliverables, duration, cost, assumption and constrain etc.
• Identify stakeholder and create register
PLANNING
• Business Requirement Gathering
• Break down work and create WBS
• Select and define project team roles
• Develop project Schedule
• Determine Budget and Quality Standards
• Identify risks and create risk response plan
EXECUTING
• Complete work packages
• Perform QA
• Acquire and develop project team
• Organize team building activities
• Vendor solicitation and selection
• Implement approved changes and defect repair.
• Project meetings and creating status reports
MONITORING & CONTROLLING
• Measure against performance baseline
• Recommend preventive/corrective actions
• Ensuring Quality Control
• Implementing change control
• Controlling key parameters like cost, schedule and scope
• Identify root cause
• Conflict Resolution
CLOSING
• Obtain acceptance by the customer or sponsor to formally closing the project.
• Complete contract closure
• Update lesson learned database
• Archiving project records in the PMIS
• Perform team member’s assessments and release project resources
RISK & CHALLENGES: IT Project Management in Banking Industry by Crysanthus Raharjo, PMP
INITIATING
• Proof of Technology (POT)
• Proof of Concept (POC)
• Request For Proposal (RFP)
• Request For Quotation (RFQ)
• Project Kick Off Meeting
ANALYSIS & DESIGN
• Business Requirement Gathering
DEVELOPMENT
• Executing the project based on the document
• Unit Testing
TESTING
• System Integration Test
• User Acceptance Test (UAT)
• Security Test
• Performance Test
• Operation Readiness Test (ORT)
DEPLOYMENT
• Training
• Production Environment preparation
• Go Live
• Production Verification Test (PVT)
• Post Implementation Review (PIR)
RISK & CHALLENGES: IT Project Management in Banking Industry by Crysanthus Raharjo, PMP
INITIATING
•RFP Answer Sheet
•Purchase Order or SPK
•Project Charter
ANALYSIS & DESIGN
•Functional Specification Document (FSD)
•Technical Specification Document (TSD)
•Gap Analysis Document
•Requirement Traceability Matrix
•Change Request Documents
TESTING
•Unit Testing Plan & Script
•SIT Plan & Script
•UAT Plan & Script
•Performance Test Script
•ORT Plan & Script
DEPLOYMENT
•TTT Documents
•User Training Documents
•Implementation/ Deployment Plan
•Security Access Matrix
•PVT Documents
•PIR Documents
•Lesson Learned
RISK & CHALLENGES: IT Project Management in Banking Industry by Crysanthus Raharjo, PMP
There are many implementation models in implementing IT
projects:
Predictive Life Cycle such as Waterfall model or V-model
Iterative and Incremental Life Cycle such as Iterative model
Adaptive Life Cycle such as Agile model
RISK & CHALLENGES: IT Project Management in Banking Industry by Crysanthus Raharjo, PMP
Requirements Analysis
Design & Architecture
Development & Coding
Testing & QA
Implementation
Maintenance & Support
RISK & CHALLENGES: IT Project Management in Banking Industry by Crysanthus Raharjo, PMP
Deployment Iteration N Iteration 2 Iteration 1 Initiate Project
Requirements
Design
Development
Testing
Implementation
Requirements
Design
Development
Testing
Implementation
Requirements
Design
Development
Testing
Implementation
RISK & CHALLENGES: IT Project Management in Banking Industry by Crysanthus Raharjo, PMP
RISK & CHALLENGES: IT Project Management in Banking Industry by Crysanthus Raharjo, PMP
• For more info regarding PMI Indonesia chapter and its events, please check our website www.pmi-indonesia.org
Or Subscribe to our mailing list
• Or you may contact us: