Internet Services

Rigstar Industrial Telecom

Calgary Alberta rigstar.ca

227 Exploration Avenue SE

403.243.0600 info@rigstar.ca

rigstar.ca

Section #1. Vision & Mission Statement 02

Section #2. Who are We? 03

Section #3. Technical Team 04

Section #4. Global & Local Connectivity 05

Section #5. Global & Local Connectivity 06

Section #6. Case Study - JACOS 07

Section #7. Case Study - BlackPearl Resources 08

Vision

02 . Mission, Vision & Values

Mission Statement

Recognize - An alternative to current Telcos

Internet - Connection to multiple upstream providers that allow for complete redundancy

Gateway - Access to the largest Fiber Optic channels in Canada and the US

Support - Through our Network Operations Centre (NOC) Telecom - Services to any location

Applications - Requiring dedicated Internet connectivity

Responsively - Assisting our customers 24/7

“Rigstar strives to become an Industry leading telecom service provider by delivering access agnostic communications via hybrid, fiber, wireless networks in the most dy-namic, innovative, efficient; service-oriented way possible”

01 . Contents

Values Trust & Integrity

Innovative

Urgent Minded

Strive for Excellence

Team Centric

Quality

Section #8. Services 09

Section #9. Security & Support 10

Content

rigstar.ca

04 .Technical Team03 . Who are We?

What we do?

Registered as a non-dominant carrier with the CRTC, Rigstar Industrial Telecom delivers innovative and cost effective solutions for the most complex Internet requirements throughout the industry. Our team of professional Engineers, Net-work Architects, Solution Specialists and Technicians are dedicated to providing reliable Internet connectivity.

Rigstar operates a premier industrial network through our Data Centre located in downtown Calgary, Alberta. Our Data Centre is fully redundant and offers mutlip-le connections to major Internet carriers using BGP routing protocol.

BGP is the industry standard protocol that offers network stability and can quickly adapt to send packets through another connection if an Internet path goes down.

Rigstar provides a cost effective alternative to traditional Telcos. Our company is able to deliver customized Network solutions to businesses that require the highest level of customer support.

Who are We? Our Technical Team

Our team consists of a fully staffed Network Operations Centre (NOC) that provides 24/7 remote technical support. Rigstar’s Network Analysts and Technicians are skilled and trained to monitor every network entry, hop and termination attached to a customer’s network. They strategically monitor the infrastructure health, security and capacity to ensure optimal network performance is achieved.

Rigstar’s NOC personnel receives enhanced training for analyzing network disruptions and trouble-shooting procedures to track and immediately resolve any issues that may arise.

Julian MorganNetwork ArchitectMr. Morgan graduated from SAIT in 1994, majoring in Electronics Engineering. Julian was part of the initial network team that was responsible for designing and implementing Rigstar’s core network.

Throughout his career with Rigstar, Julian has performed a number of in-field services that range from installing microwave links to designing multiplex net-works for enterprise customers.

Experience - 23 Years

Josh CrawfordLead Network AdministratorMr. Crawford obtained his Information Technology degree from SAIT in 2009, majoring in Computer and Network Systems. Josh has played an intricate role in designing, upgrading and maintaining Rigstar’s core network.

Josh’s area of expertise is focused around Local & Wide Area Networks, servers, switches, routers, Data Centre infrastructure, wireless networks, cellular en-hancement and cabling (Fiber & Cat5).

Experience - 11 Years

Accelerated Internet Connectivity

Wide Area Networks (WANs)

Local Area Networks (LANs)

VoIP Services

TV Packages

Fiber Optics

Cellular Enhancement

24/7 Live Support

Rigstar’s team of highly skilled Network Analysts offer 24/7 technical support to ensure all “mission critical” data is protected and accessible at all times.

05 . Global & Local Connectivity

Global & Local Connectivity

Reachability Availability Scalability Serviceability

06 . Global & Local Connectivity

Rigstar’s network is designed is to mini-mize latency for localalized traffic.

This will allow organizations to seamlessly access and transport any local data without having to cross International borders.

rigstar.ca

Global Presence

Wired and Wireless

WAN, LAN, VoIP

99.999%

Redundant Peers

Standardized Equipment

Tiered Architecture

Trained Staff

24/7 NOC

rigstar.ca

07 . Case Study - JACOS 08 . Case Study - BlackPearl Resources

JACOS

“Exceptional customer service and reliable con-nectivity ”

JACOS is a large Oil Sands producer that required a network extension at their remote facility in Northern Alberta. Our network team was able to engineer a solution that delivers a dedicated 150Mbps (scalable to 300Mbps) connection for their operations.

Rigstar trenched 3km’s of fiber from an existing Point-of-Presence (PoP) site to our newly constructed 100’ AWSS tower. Our Project Management team ob-tained all the necessary permits to construct and commission the tower.

The wireless network is engineered for 99.99% reliability and currently has an uptime of 99.999%

Rigstar’s network team was able to provide a layer 2 connection from the remote site to their Head Office located in downtown Calgary, Alberta.

The network is monitored 24/7 by Rigstar’s Operations Team.

BlackPearl ResourcesBlackPearl Resources focuses on heavy oil and was looking to increase Inter-net services at their site in Onion Lake, Saskatchewan. Rigstar located a PoP 20km’s away in Tulliby Lake, Alberta..

Our Tower Division constructed a 150’ tower at both sites and obtained a li-censed frequency from Industry Canada to deliver a 100Mbps connection to their remote facility.

Rigstar’s team of specialists installed the microwave link and established 99.999% availability.

The network is trunked via fiber back to Calgary, Alberta that interconnects with their Main Office, VoIP and SCADA systems.

Rigstar’s NOC is currently monitoring and supporting the network.

“Very pro-fessional and kept us informed throughout the install ”

09 . Services

ServicesRigstar offers a Unified Communication platform that eliminates the complexity of having to deal with multiple vendors. Our customized packages will allow any organization to select from a list of services to support ongoing business continuity.

Internet Gateway

Voice over Internet Protocol (VoIP)Rigstar’s VoIP solution provides a com-plete communication platform for small and large businesses. Our cloud-based phone system is fully redundant and feature rich that supports a number of SIP compliant phones.

The Management Portal offers ad-vanced features and settings to the end customer, allowing for full visibility into the call activity and users within the organization.

The User Portal provides additional customization to seamlessly manage messages, contacts, call history and forwarding to any smart device.

Speeds Static IPs Data Transfer VoIP Services

5 - 499Mbps 5 Unlimited TBD

Engineered for 99.999% Availability

10 . Security & Support

SecurityRigstar’s core network is designed to prevent intrusion from external attacks to eliminate any outside disruptions.

Our network utilizes AES-256 Encryption on all wireless devices and 2048 Encryption Certificates on all of our switches and routers.

Rigstar’s services are protected by an industry-leading firewall to further enhance our network’s avail-ability.

Support - Network Operations Centre (NOC)

rigstar.ca

500 - 999Mbps 13 Unlimited TBD

1 - 10Gbps 29 Unlimited TBD

Rigstar’s 24×7 Network Operations Centre (NOC) delivers the highest quality of monitoring and main-tenance for any telecommunication network.

Our NOC uses Industry-leading software to proactively monitor networks, traffic, physical servers, VMs and applications to quickly isolate any disruptions within a network.

Rigstar’s NOC is able to offer a customized package of services for one of the following three support levels

Notification

Tier 1

Advanced (Tier 2 and 3)

Ransomeware

Load Balancer

Resource Constraints

227 Exploration Avenue SE, Calgary Alberta

403.243.0600

rigstar.ca

info@rigstar.ca