“Right choice for your outsourcing needs!”

Company overview

GlobalCom Solutions, LLC • 9400 N MacArthur, Suite 211 • info@gcsolutions.net • 469-420-9000

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About Us

Global Com Solutions, LLC is a premier call center management firm.We bring decades of experience to the table with every campaign and project we accept. Quality is not just a buzz-word here, it is ourfundamental way of approaching every client, every project, every campaign. Rest assured that we utilize the highest level of checksand balances to insure that the quest for absolute quality is achieved.

The GCS team of seasoned professionals are poised to lendtheir talents and experience in making your next campaign your most successful campaign!

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Memberships

Global Com Solutions, LLC is proud to have joined with otherprofessionals in our field with membership in the followingorganizations:

ATA - American Teleservices Association DMA - Direct Marketing Association

SOCAP - Society of Consumer Affairs Professionals

AMA - American Marketing Association

About Us

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Services

The description of our services is as vast as our network of affiliatesand the clients that utilize them. Global Com Solutions, LLC can beyour "one-stop" provider for all your Tele-Solutions needs.

• In-Bound • Fulfillment

• Out Bound

• Outsourcing

• Training

• Specialty Services

• Data Processing

• Project Management

• IVR

ServicesServices

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ServicesServices

• In-Bound• Out Bound

Not just everybody can successfully manage an in-bound campaign. Global Com Solutions understands the complexities involved with in-bound.

Utilizing state of the art predictivedialing systems,outbound is at theheart and soul of Global Com Solutions.Our successful outbound programsare of a vast array, but include: We manage successful inbound

programs through:

 • Project Management  • Technology (ACD, IVR, etc.) • Hiring • Training • Staffing and Scheduling • Quality Management • Facilities • Redundancy

• Sales – in over 20 industry classifications!•  Lead generation• Welcome calls• Cross selling / up selling • Customer acquisition Surveys•  Re-Activation Campaigns• Political polling• Membership Enrollment

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ServicesServicesOutsourcing

Outsourced CRM or e-CRM is something that Global Com Solutions takes great pride in.

· customer acquisition · customer activation· customer retention· cross-selling/up-selling· inside sales· surveys and polling · Third Party Verification· Voice over IP (VoIP)· Level 1-2 Technical Support·· Appointment setting· Loyalty Programs· Product Launches· Dealer Locator

· Complaint resolution· After Hours Support · Help Desk · Account Status · E-mail Management · Lead Capture· Promotions· Welcome calls· Lead Generation · Product inquires· Product registration· You dream it - we'll create it!

Simply put, we have the resources - people and technology, with the experience to unite them - to quickly design,implement, and manage a CRM solution that will deliver results!

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ServicesServices

Training

We take the time to understand your business and your project and we travel to the centers and train the personnel in a one on one environment. This has earnedGlobal Com Solutions a world-renowned reputation for quality and client satisfaction.

Quality control measures are utilized to be sure that the training is adhered to and if not, re-training is called for. We follow defined guidelines so that no part of the training process is left to chance:

· Client Overview· Program Overview · Product Information · Script Review · Role Playing

· On-Line Script Training· Testing · Follow-up· Re-training if necessary· Monitoring · Feedback Sessions

We believe there is no such thing as "too much training"

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ServicesServices

Fulfillment

IVR At Global Com Solutions, we are able to handle your campaign from beginning toend. This would not be possible withoutresources for world class fulfillment.Fully integrated into our total solution for your campaign will be this important aspect.

Through the use of available technology,we have helped many companiesdecrease cost per sale by increasingthe overall sales volume throughsuggestions derived from our own experiences and past successes. We will help you to make every aspectof your campaign a thriving success.

Data flow will be designed and implemented in such a way that we achieve total customer satisfaction from the very first order.

We have the teamsready to respond.

We can design and implement complicated Interactive Voice Response systems that can handle certain types of customercontact automatically.We can also record your messageand broadcast that message to anysize phone number database.

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ServicesServices

Specialty Services

Projects, affiliations, add-ons...

ACH, Credit, Debit & ATM Processing GCS, through various associations can successfully provide the marketer and callcenter with these services

Banking, Checking, Debit & ATM Cards GCS, in affiliation with a key business bank whom GCS carries an exclusive arrangement, marketers are now able to provide consumers with Checking, Savings, and Debit accounts

Verification Services GCS through close association with various organizations offers a multitude of Verification services

Co-Branded Benefits Program We offer a comprehensive benefit program as a stand-alone or add on product to varied offers.

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ServicesServices

Specialty Services

Projects, affiliations, add-ons...

Predictive Dialing/ Call Center Development The backbone for the system is primarily Internet driven and offers flexibility to the center operator. Costs for this system is significantly less than many stand alone dialers.

$.019 - $.040 Cents per Minute Dedicated Long Distance Through a strong affiliation with Telesis, one of the nations leading long distance solution providers, GCS/Telesis can provide long distance services with major carriers as low as1.9 cents per minute.

• Call Center Recruiting, Hiring and Placement • Call Center Management, Sales and Customer Service Training

• Direct Mail/ Ride Along Mail & Statement Stuffers • On Line Database Management• List Services/Database Management/ Lead Generation

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ServicesServices

Data Processing

We are able to stay flexible to emerging technology and stay on the leading edge

At Global Com Solutions, we understand that the data you give us is essential to the core of your business. We can develop a custom data solution specifically for your needs.

Our data processing department handles a wide range of services that include, but are not at all limited to the following:

· Standard Call Management Reports· Custom reporting· Report analysis· Phone match

· Merge / purge· Segmentation· Data clean-up· Data analysis

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ServicesExperience

Over the years, Global Com and its affiliates have successfully integrated these talents into campaigns for a multitude of organizations.

Our experience is as diverse as the backgrounds of our staff. With staff and affiliates that have spanned decades and seen first hand the tremendous growth of our industry, there is little that we have not encountered.

Our team is ready to apply our talents in:• Sales· Customer Service· Member Acquisition· Technical Support· Fundraising· Political polling· Or any type of Inbound or Outbound Campaign

With expertise in such areas as:· Training · Strategic planning· Marketing strategies·· Data mining and processing· Script writing· Quality control and report analysis

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ServicesExperience

Over the years, we have been honored to work with hundreds of wonderful clients. While we do appreciate all of their patronage we are simply unable to list them all. Below are some of our most recent favorites:

Blue Cross / Blue ShieldJC WhitneyGTE, now VerizonThe Popcorn FactoryPet AssureAT&T MCI /WorldComBissell1-800 FlowersBellsouthProtective Life Insurance National Voice Communications

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ServicesTechnology

Global Com Solutions understands the complexities of todays call center environment. The right blend of technology greatly enhances the productivity and efficiency of any campaign. Incorrectly applied, it tends to inflate costs without a reasonable return on investment and can even frustrate or completely alienate a customer.

We understand this balance and have the experience to successfully implement and utilize these World Class technologies:

· Predictive Dialing· ACD and advance call routing· Interactive Voice Response· CTI· Web Chat, Call back, Collaboration, and Call Through· VoIP · E-mail · Auto response· Kiosk

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ServicesCapacity

Global Com Solutions has positioned itself with its affiliated partnerships to handle all sizes of both inbound and outbound campaigns. With our rich and diverse network of affiliates no projectis too big or too small.

Global Com Solutions can provide the capacity to design, implement, and manage your campaign to fully realize its goals.

We have project managers that specialize in smaller campaigns and do them extremely well.In addition, we have project teams that coordinate large and complex campaigns that can span several countries. Whatever your needs within that spectrum, rest assured that GlobalCom Solutions can provide the capacity to design, implement, and manage your campaign to fully realize its goals.

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Contact US

Our corporate address is:

Global Com Solutions, LLC9400 N MacArthur, Suite 211Irving, TX 75063 We can be reached via e-mail at:

info@gcsolutions.net

Or feel free to contact our V.P. of New Business Development at:469-420-9000

Faxes can be sent toll-free to: 1-888-800-6050