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Riding The Wave of Emotional Intelligence
Garth S. Johns
Oh, What Talented People We Have
Finance look after our budgets and bills
Engineers design our roads
Planners plan our communities
Police and Fire keep us safe
Politicians do whatever they do
But these are all functions. Nothing is
accomplished without our staff and volunteers
IQ What Is It?
Measures things and concepts
The ability to think logically, solve problems or
use your abilities in hypothetical situations
However, it has nothing to do with creativity or
IQ is what it is moods and circumstances such
as health or access to information may have a
slight impact but otherwise, it doesnt change for
any of us
EIQ (generally referred to as EQ)
Is how we connect with people and it can be improved
its a set of skills that enables us to make our way in a
complex world the personal, social and survival
aspects of overall intelligence, the elusive common
sense and sensitivity that are essential to effective daily
Ability to read political and social environment
Grasp what others need, unruffled by stress, engaging
The kind of person others want to be around are you
that kind of person?The EQ Edge Steven Stein and Howard Book
What Is EI?
Emotional intelligence is your ability to recognize
and understand emotions in yourself and others,
and your ability to use this awareness to manage
your behaviour and relationships
Emotional Intelligence 2.0 Bradberry and Greaves
What EI is Not!!
Emotional intelligence is not the flagrant
disregard or inhibition of your emotions but
rather the effective management of same
Our first response to various stimuli will always
be an emotional one people are like that
Emotional response assessment of the
situation choose an appropriate behaviour
This is what managing our emotions is all about
trying to use positive thinking and an optimistic
Leaders With Low EQ
Sound off even if it wont help
Brush people off when bothered
Deny that emotions impact their thinking
Get defensive when challenged
Focus only on tasks and ignore the person
Are oblivious to unspoken tension
Leaders With High EQ
Only speak when doing it helps the situation
Keep lines of communication open even when
Recognize when other people are affecting their
Are open to feedback
Show others they care about them
Accurately pick up on the mood of a room
EI Generally Speaking is:
Managing your emotions
Do You Know Yourself?
Feelings are key
Do you know what your hot button issues are?
Its ok to be sad, happy or upset
Are you comfortable in your own skin?
Be yourself, not somebody else
What are your strengths and weaknesses?
What are your personal values?
How Well Do You Manage Yourself?
Do you set goals? Follow through?
Learn something every day
Emotional triggers what are they?
Take care of your body, your mind and your
Diet, exercise, vacation etc.
Behavioural Self Control
Anyone can become angry that is easy. But to be angry with the right person, to the right degree, at the right time, for the right purpose,
and in the right way that is not easy. Aristotle
He who blows his top loses all his thinking matter- Chinese proverb
As human beings, our greatness lies not so much in being able to
remake the world as in being able to remake ourselves Mahatma
How Well Do You Know Others?
Remember, we are not human resources or human
Everyone is unique in their personality, skills, abilities,
experiences, challenges etc.
Be kinder than necessary.
Respect and empathy
What are the strengths and weaknesses of your staff?
What is the organizational culture? and politics?
How Well Do You Manage
A role of a good leader is to make everybody
else better do you do that?
Do you inspire others?
What about servant leadership?
How do you manage change and conflict?
IQ and EQ
IQ, EQ and personality, assessed together, is
the best way to get a picture of the whole
The whole person that organizations now want
is not just a manager but a leader anybody
can be a manager but leadership is totally
Emotional Intelligence 2.0 Travis Bradberry and Jean Greaves
How Do I Improve My EIQ?
Improve people skills
Practice good leadership behaviours
Doesnt deny the existence of difficult emotions but
rather remaining positive when difficulties arise
Practice positive self-talk
Cultivate an open mind and look for positive outcomes
Be grateful remember all the good things in life
Associate with positive people
Engage in flow activities
Laugh a lot
Management vs. Leadership
Management is a series of job functions
Leadership and People Skills
Leadership is all about inspiring others to
greater heights of personal growth or
Creating a culture that is like a fertile garden in
which people grow and thrive
Empower and engage their staff so everyone
comes to work with shining eyes
The conductor of the orchestra
CAO Requirements in 1995
5 10 years of relevant experience
Post graduate studies in public/business admin
Ability to manage people and change
Knowledge of local government, legislation etc.
Public relations skills
CAO Requirements 2013 - 2016
Degree in business or public admin
10 years related experience
Same requirements as 1995 (called
Well developed interpersonal, communication
and leadership skills
Visionary, strategic planning, decision making,
conflict resolution etc.
CMO competencies now look to aspects such as:
Creativity and innovation
Empowering and engaging others
Broad leadership skills
Common Sense Leadership
Being a professional
Enjoy what you do
Act ethically and with integrity
A customer focus
Common Sense Leadership contd
Support one another
Scan the horizon
Have fun, be nice but make decisions
Exude energy and enthusiasm
Be a good manager but more important, be a
Apply Good Emotional Intelligence
To intuitively grasp what others need and want
Identify strengths and weaknesses of others
Unruffled by stress
The sort of person others want to be around
As a leader, you need to inspire others
Are you this kind of person?
Leadership Behaviours That Reflect
Good Emotional Intelligence
Being a mentor to staff
Being a good communicator
Having a passion for your work
Promoting learning and development of all
Being calm at all times
Good common sense
How Do We Learn?
The only way to avoid mistakes is to gain
experience; the only way to gain experience is to
Coach, Dont Command
you dont have to be sick to get better Ian Hill
Coaching principles apply no longer command
Staff need to know their parameters and then, let
Dont micromanage its inefficient and shows a
lack of trust
You are a trainer, a counsellor, a mentor, a
facilitator and a sounding board
Ben Zander An Art of Possibility
How do you want yourself and staff to be at
Do you have shining eyes?
What about your staff?
How do we motivate and inspire them?
When They Are At Work.
How do you want them to behave?
How should they appear?
Are they engaged? What does that look like?
How can you inspire them?
How can they inspire you?
Whats your own EQ?
Lets Remember the following:
Know your people intimately
Be an outstanding role model
Set high standards and high expectations
Set goals for yourself, your team and each staff
Develop plans that align with your goals
Empower your staff let them know their
boundaries and then, let them go
When problems occur, deal with them
If you have any questions after the session, please
feel free to contact Garth at:
I will address specifics even if they arise a week or
two after todays session.