RIDE CONNECTION INFORMATION

& TRANSPORTATION LISTING REVISED 1/22/20

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TABLE OF CONTENTS

Overview of Ride Connections Services ………………………………………………………………………………………..…………………………………………………. 2

Transportation Providers Listing …………………………………………………………………………………………………………………..…………………………………. 3

Transportation Terms …………………………………………………………………………………………………………………………………………………..…………………. 5

Care.com ………………………………………………………………………………………………………………………………………………………………………………………… 6

Chesterfield County Citizen Information & Resources’ Mobility Services…………………………………………………………………………………………. 7

GRTC Bus Tickets / CareVan Tickets through Ride Connection …………………………………………………………………………………………………………. 8-9

GRTC Bus Travel Training ………………………………………………………………………………………………………………………………………………………………. 10-11

GRTC CARE ……………………………………………………………………………………………………………………………………………………………………………………. 12-17

GRTC C-VAN …………………………………………………………………………………………………………………………………………………………………………………….. 18

Medicaid Transportation ……………………………………………………………………………………………………………………………………………………………….. 19-21

Van Go Inc. ………………………………………………………………………………………………………………………………………………………………………………………. 22

American Cancer Society Road to Recovery …………………………………………………………………………………………………………………………………….. 23

Hanover DASH …………………………………………………………………………………………………………………………………………………………………………………. 24

Hanover Senior Rides …………………………………………………………………………………………………………………………………………………………………….. 27

Goochland Cares ……………………………………………………………………………………………………………………………………………………………………………… 29

Let’s Go Transportation Services ……………………………………………………………………………………………………………………………………………………… 30

Yur-Way Medical Transportation LLC ……………………………………………………………………………………………………………………………………………… 31

New Kent Information …………………………………………………………………………………………………………………………………………………………………….. 32

TriCare Medical Transportation Service LLC ………………………………………………………………………................................................................. 33

Other Resources ………………….….…….……………………………………………………………………………………………………………………………………………… 34

My Mobility Plan ……………………………………………………………………………………………………………………………………………………………………………. 36

Senior Connections Flyer …………………………………………………………………………………………………………………………………………………………………. 40

Title VI Civil Rights Act …………………………………………………………………………………………………………………………………………………………………….. 41

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RIDE CONNECTION

SENIOR CONNECTIONS RIDE CONNECTION is a mobility management service to help community members in need. We are able to provide two (2) round-trip rides per month to non-emergency medical appointments for persons who qualify and live in the City of Richmond and the Counties

of Charles City County, Chesterfield, Goochland, Hanover, Henrico, New Kent and Powhatan. We also provide travel training and referral services to other transportation providers

(including GRTC’s Care Van) if we are not able to provide a ride for a client.

Eligibility: Individuals with Disabilities (age 18 or over) or Older Adults (Age 60+)

To book a ride or request tickets or other services: Call our hotline at (804) 672-4495 AND LEAVE A DETAILED MESSAGE with the following information:

The hotline is a recorded line that is monitored throughout each business day. It is not “live.” Please leave a clear, detailed message. Rides are scheduled on a first-come, first-served basis. We require seven

(7) business days’ notice to schedule rides, which are subject to availability.

Some clients are asked to pay for a portion of their ride, depending

on where they fall on the Virginia Poverty Sliding Scale.

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TRANSPORTATION PROVIDERS

Care.com Child care, Senior care, Pet care, Housekeeping, Transportation Resources www.care.com/c/topics/1967/transportation-resources

Chesterfield County Citizen Information & Resources’ Mobility Services For Chesterfield County Residents 706-2796 (Registration and General Information) http://www.chesterfield.gov/MobilityServices Must be registered with Mobility Services before access one of two service options. Access Chesterfield – Shared Ride Service Serving Chesterfield County, with limited service to Richmond, Petersburg, Hopewell, Ft. Lee & Colonial Heights Mon.-Fri., 5:30 AM-7:30 PM; Sat. 5:30 AM-5:30 PM Access On Demand – Same Day, Point to Point Service Chesterfield County, with limited service to Richmond, Petersburg, Hopewell, Ft. Lee & Colonial Heights For Work or Medical service is 24 hours a day, 7 days a week. All other trips Mon.-Fri., 5:30 AM-7:30 PM; Sat. 7:30 AM-7:30 PM. Both services have wheelchair accessible service

Brighter Solutions Medical Transport 2817 N. Parham Road, Suite 205 Richmond, Virginia 23294 Kenneth Lewis (804) 651-8397 https://www.brightersolutionsllc.org

Specializes in Dialysis & Stretcher Transportation

Goochland Cares (804) 556-6260 GRTC (Greater Richmond Transit Co.) (804) 358-4782 GRTC CARE (877) 232-7433 GRTC C-VAN (804) 474-9924 Hanover Senior Rides (MCEF & ACES) MCEF (Mechanicsville Church Emergency Function) www.4mcef.com/hanoverseniorrides.html Clients living in ZIP Codes 23111 & 23116 (804) 357-9360 ACES (Ashland Christian Emergency Services) Part of Hanover Senior Rides for clients living in Hanover County ZIP codes 23005, 23059 and 23069 www.aceshanover.org/services (804) 543-6115

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Let’s Go Transportation Services 366-0670 www.letsgoservices.org

LogistiCare (Medicaid) www.logisticare.com (866) 810-8305sss

Napoleon Taxi (804) 354-8294 napoleontaxi.com

Saleh Medical Transportation, Inc. Doug Meyers 334-9511 myerslightning@yahoo.com Chesterfield, Richmond, Henrico, Ashland. 6:30 a.m. to 6:00 p.m. Medical and Non-medical. Charge by mileage. Private Pay. Ambulatory and wheelchair accessible.

Shepherd’s Center of Chesterfield (804) 706-6689 shepcenter.org

Shepherd’s Center of Richmond (804) 355-7282 tscor.com Services provided in the following Zip codes: 23059, 23060, 23113, 23114, 23219, 23220, 23221, 23222 (Medical Only) 23224 (Medical Only), 23225, 23226,

23227, 23228, 23229, 23230, 23233, 23235, 23236, 23238, 23294 Van Go Inc. 5805 School Avenue Richmond VA 23228 (804) 261-7388 info@vangorichmond.com Van Go provides service to the entire Metro area, plus ALL surrounding counties (Chesterfield, Henrico, Goochland, Powhatan, New Kent, et al.) as well as Ashland, Hopewell, Petersburg, Colonial Heights, etc. Their radius is about 50 miles in all directions. VIP & Associates (804) 421-2500 Mon.-Fri.8:00 a.m.-4:00 p.m. Wheelchair accessible service Your Taxi (804) 447-1393 Serving all locations in Chesterfield County, Chester, Midlothian and Southern Richmond (804) 447-1393 www.yourtaxirichmondva.com

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TRANSPORTATION TERMS

Paratransit is recognized in North America as special transportation services for people with disabilities, often provided as a supplement to fixed-route bus and rail systems by public transit agencies. Paratransit services may vary considerably on the degree of flexibility they provide their customers. Ambulatory means “able to walk unassisted or with a cane or walker.” Non-Emergency Medical Transportation can be defined as a transportation service provided to individuals who are not in an emergency situation (does not require an ambulance) but need more assistance than a taxi service typically provides. Human Service Transportation refers to services provided by or on behalf of a human service agency to provide access to agency services and/or to meet the basic, day-to-day mobility needs of transportation-disadvantaged populations, especially individuals with disabilities, older adults, and people with low incomes. Mobility Management consists of short‐range planning and management activities and projects for improving coordination among public transportation and other transportation service providers carried out by a recipient or sub-recipient through an agreement entered into with a person, including a government entity, under 49 U.S.C. Chapter 53 (other than Section 5309). Mobility management funding does not include operations of public transportation service.

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CARE.COM

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CHESTERFIELD COUNTY CITIZEN INFORMATION & RESOURCES’ MOBILITY SERVICES

Do you need a ride to medical appointments, grocery shopping or to visit family or friends? Do friends or family members have to take time off from work to take you to appointments? Do you want to be independent again?

Mobility Services can help. We have two service options available to Chesterfield County residents registered with the Mobility Services. To register you must be a Chesterfield County resident and:

be 60 or over; or

be a person with a disability; or

live in a low-income household

Registration Registration is free, quick, and easy. To register you can

Print and complete the registration form from our website at www.chesterfield.gov/mobilityservices.

Contact the Mobility Services office at 804-706-2796 and we will mail you a form.

Email Access@Chesterfield.gov to request that one be mailed to you.

Once you register, you will receive your Mobility Services ID card and Information on our service options.

For additional information, go to our website at www.chesterfield.gov/mobilityservices or call our office at 804-706-2796.

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SENIOR CONNECTIONS’ RIDE CONNECTION – GRTC BUS TICKETS

Our grant-funded program is in place to support individuals aged 60+ who are disabled with non-emergency medical transportation. We have a limited number of discounted GRTC bus tickets available. You must register to receive tickets by calling 804-672-4495. Please note: Persons under the age of 60 must submit proof of disability in the form of a SSDI statement and must register with Care Van. As a member of Care Van you can ride any GRTC bus at no charge.

How to request tickets?

Please call our Transportation Hotline at (804) 672-4495 between 9:00 am and 4 pm and leave your Name, Address and Phone Number and if you will be picking up your tickets or want us to mail them. We will return your call within 24 to 48 to confirm.

Please note, due to funding limitations we will only issue 4 tickets per month.

If you would like to make a donation to Senior Connections towards the cost of your bus tickets – please call and request a donation envelop. The cost to Senior Connections for your bus tickets is $7.00 a month.

Maximize your tickets! The GRTC tickets you receive from Ride Connection are All Day Passes. You can transfer as many times as you need. Plan on scheduling multiple medical, pharmacy appointments and other medical appointments and support as you can in one day.

Friendly reminder: As a member of Care Van you can ride any GRTC bus at no charge. To register for Care Van call GRTC at:

If you are over 80+ call (804) 358-3871 x 434

If you have a disability and are 79 and under call 1 (877) 232-7433

When you receive the CARE VAN application, you will see that it has two sections:

Complete Section 1 for yourself

Take Section 2 to your physician to complete.

Send both sections together to the address provided on the form. It typically takes about 30 days (one month) to receive your Care Van ID.

To ride the Care Van you will need to purchase Care Van Tickets!

If you have questions or need help completing the CARE VAN

application, please call our transportation counselors at (804) 672-4495.

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SENIOR CONNECTIONS’ RIDE CONNECTION – CAREVAN TICKETS

Our grant-funded program is in place to support individuals aged 60+ who are disabled with non-emergency medical

transportation. We have a limited number of discounted GRTC Care Van tickets available. You must register to receive tickets

by calling 804-672-4495.

Please note: Persons under the age of 60 must submit proof of disability or show your Care Van card.

How to request tickets?

Please call our Transportation Hotline at (804) 672-4495 between 9:00 am and 4 pm and leave your Name, Address and

Phone Number

Please give us 24 to 48 business hours to return your call and confirm information. You do not need to leave multiple

messages.

Please note, due to funding limitations we can only provide 1 book of tickets (6 one way rides) every three months.

Your donation is $__9.00__ based on your gross monthly income.

Date GRTC Care Van Issued: ____________ Date you will be eligible again: ____________

To register for Care Van call GRTC at:

If you are 80yrs.+ call (804) 358-3871 x 434

If you have a disability and are 79yrs. and under call 1 (877) 232-7433

To obtain a replacement card, please call (804) 358-3871 x 434. There is a $5.00 charge for this.

To ride the Care Van you will need to purchase Care Van Tickets!

Friendly reminder: As a member of Care Van you can ride any GRTC bus at no charge.

If you have questions or need help completing the CARE VAN

application, please call our transportation counselors at (804) 672-4495.

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GRTC BUS TRAVEL TRAINING

GRTC’s Family of Travel Training Services provides customers, 15 years of age or older, the opportunity to learn skills that will enable them to follow a GRTC bus route. Travel training is a process of teaching individuals how to ride public transportation safely and independently. Travel Training Instructors create individualized travel plans that aim to meet the customer’s transit goals and show them how to use fixed route transportation in order to increase transit options. Travel training is free, except for the bus fare cost. As always, all CARE customers may ride local fixed route bus service for free. Family of Travel Training Services

Basic Bus Orientation o Initial meeting with the Travel Trainer to discuss travel goals and complete one or two bus trips. o This meeting may be conducted one-on-one or for small groups.

Personal Mobility Device Familiarization o Exclusively for CARE customers. o CARE customers practice boarding and alighting from fixed-route buses at GRTC HQ.

One-on-One Training o Personal training for specific trip destinations. o Includes an initial meeting with the Travel Trainer to discuss specific travel goals. o Open to anyone! o Can be catered to new transit riders, individuals with disabilities, minors aged 15 and older, and seniors.

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Travel Training Instructor Kelsey Calder – (804) 474-9320 – Kelsey.Calder@ridegrtc.com About Kelsey:

Specializes in travel training for seniors and people with disabilities. Kelsey has worked with individuals with disabilities for more than a decade.

Has a Masters in Teaching from James Madison University (JMU) with a concentration in Special Education. In her words: "I know the importance of being an active member in the community. Travel training will increase

participants' independence and community access." Who qualifies for Travel Training?

Anyone aged 15 and older. How much does the program cost?

This program is FREE. Valid GRTC bus fare required.

o Current CARE customers ride GRTC local fixed route for free. o Reduced fares are available for certain riders.

Are CARE customers required to switch to riding fixed route?

No! CARE customers may continue to utilize CARE service, but can ride for FREE on any local fixed route bus by swiping their CARE cards.

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GRTC CARE

CARE offers curb-to-curb transportation for individuals with disabilities. GRTC Transit System’s CARE and CARE Plus services provide origin-to-destination service under the guidelines of the Americans with Disabilities Act (ADA) for the citizens of the Richmond Region. CARE and CARE Plus provide public transportation access to individuals with disabilities who may not be reasonably able to use GRTC fixed route bus service. According to the ADA, "origin-to-destination" service means providing service from a passenger's origin to the passenger's destination. GRTC primarily provides curb-to-curb mode of service. However, GRTC also provides assistance to those passengers who need assistance beyond the curb in order to use the service unless such assistance would result in a fundamental alteration or direct threat. As of March 2018, there are 80 cutaway vans and 8 sedans in the fleet. GRTC contracts with First Transit, Inc. to operate paratransit services using GRTC vans (look for the silver van with a GRTC logo). Additionally, VanGo is a subcontractor of First Transit also providing paratransit services using VanGo vehicles (look for the white vehicle with a VanGo logo). Eligibility The ADA requires an eligibility process for the ADA Paratransit service. To apply for eligibility, please see contact information for ADARide below: Website: www.adaride.com Phone: (877) 232-7433 | Phone TTY: (310) 410-0985 | Fax: (310) 410-0239 (Mon-Fri. 11:00am - 7:00pm ET) Email: info@adaride.com Mail: ADARide, 19300 S. Hamilton Ave, Suite #120, Gardena, CA 90248

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For assistance with eligibility at GRTC or ID cards, please contact GRTC's Eligibility Coordinator at: Phone: (804) 358-3871 ext. 434 Mail: Eligibility Coordinator, GRTC Transit System, 301 East Belt Boulevard, Richmond, VA 23224 Paratransit Riders 80 years old or older Riders 80 years old or older can apply for an ADA Paratransit photo ID card. To apply, please contact GRTC’s Eligibility Coordinator at (804) 358-3871 ext. 434 or download and complete the application form (PDF). To register for Care Van call GRTC at:

If you are 80yrs.+ call (804) 358-3871 x 434

If you have a disability and are 79yrs. and under call 1 (877) 232-7433

When you receive the CARE VAN application, you will see that it has two sections:

Complete Section 1 for yourself

Take Section 2 to your physician to complete.

Send both sections together to the address provided on the form. It typically takes about 30 days (one month) to

receive your Care Van ID.

To ride the Care Van you will need to purchase Care Van Tickets!

Friendly reminder: As a member of Care Van, you can ride any GRTC bus at no charge.

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Service Areas & Operating Hours All CARE trips are identified as either CARE or CARE Plus service. CARE and CARE Plus services are available in the City of Richmond, Henrico County, and portions of Chesterfield County.

Service Type Operating Hours (7 days a week)

CARE:

5:00 am - 1:00 am* (City of Richmond residents) 6:00 am - 8:00 pm (City of Richmond residents) if traveling in Henrico County

6:00 am - 11:00 pm* (Henrico County residents)

*(Hours may vary depending on fixed route bus service at the desired time of travel. Additionally, one fixed route does operate until 4:00 am on weekdays.)

CARE trips are required by the Americans with Disabilities Act (ADA). This service operates within GRTC’s fixed route coverage area and including 3/4 of a mile beyond GRTC’s fixed route bus lines.

CARE Plus: 6:00 am - 8:00 pm (City of Richmond residents)

6:00 am - 11:00 pm (Henrico County residents)

CARE Plus service is not required by the Americans with Disabilities Act (ADA). A trip will be designated as a CARE Plus trip if the origin or destination location is more than 3/4 of a mile from GRTC’s fixed route bus line, or if travel is desired to a destination in Henrico County on a day or time when GRTC’s fixed route buses are not running in Henrico County.

Paratransit Fare

Service Type Cost per one-way trip

CARE: $3.00 (City of Richmond & Henrico County residents)

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CARE Plus: $6.00 (City of Richmond residents)

$3.00 (Henrico County residents)

Pre-purchased tickets are the only accepted form of payment on CARE vans. Tickets are sold in books of six (6) and ten (10). A ticket book of 6 costs $18.00. A ticket book of 10 costs $30.00. Tickets may be purchased from select GRTC ticket outlets or by mail. CARE ticket books cannot be purchased at GRTC Headquarters. Call (804) 358-GRTC for information about mail order and ticket outlet locations. Go Cards or cash cannot be accepted on CARE vans. Every CARE customer must present a ticket to ride the service. A ticket must be provided for each ride for each rider, including children. Only one child, under the age of 5 and the personal care assistant (PCA) may be permitted to ride for free, with a paying CARE customer. Anyone who does not present a ticket will not be transported. Local Route Bus Fares The CARE ID card enables a passenger to ride most GRTC local routes for free. The rider must present a valid CARE ID card when boarding the bus. Free fare is not available on express routes or the 19 Pemberton. The entire fleet of GRTC vehicles is equipped with wheelchair lifts, and each operator is properly trained and prepared to provide immediate assistance to individuals with disabilities and seniors who require it. For more information about where or when to catch a bus, please call our GRTC Customer Service Center at (804) 358 -GRTC (4782). Learn how to ride GRTC fixed route for FREE through our Travel Training Program! Effective October 1, 2014: Acceptable Medicare Cards

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Scheduling a Reservation There are many ways to schedule a reservation - by phone, voicemail, email, or fax (next page): Phone: (804) 782-CARE (2273) Voicemail: Call (804) 782-CARE (2273) then, when prompted, press “3” to leave a voicemail. Be sure to provide the customer’s first & last name and a callback phone number along with the reservation request. A CARE representative will call back to confirm. Email: webcarecvan@ridegrtc.com A CARE representative will confirm via email once the reservation is processed. Fax (804) 474-9993 A CARE representative will confirm via return fax or phone call once the reservation is processed. Please Note: When using the voicemail, email, or fax options, a CARE representative will confirm reservation requests on the same day if the reservation is for next day service. If the reservation is for 2 or more days in advance, confirmation will be sent within 24 hours. Call Center Hours of Operation: 7:00 AM – 5:00 PM Monday – Friday 8:00 AM – 4:30 PM Saturday and Sunday. Please provide the following information when making a reservation:

First and last name

Date of travel

Pick-up address

Destination address

The time you wish to arrive at your destination or appointment time

Your desired return time and destination

If you will be traveling with a guest, Personal Care Assistant (PCA), or service animal

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No-Show/Late Cancellation Policy Effective July 1, 2014: The revised No-Show / Late Cancellation Policy will go into effect for all CARE customers. Click here to view the policy or you may contact the CARE Customer Service Center at (804) 782-CARE (2273) to request a copy by mail.

Replacement CARE Cards To request a replacement CARE card, please download and complete the Replacement Card Request Form below.

Holiday Schedules On the following holidays, there is a service change. For the regular, fixed route GRTC service, GRTC will operate a holiday schedule and CARE will run a reduced schedule. For the CARE service this means ALL standing reservations are canceled, and customers will have to book their trips for that day. To book that trip you will need to call the reservation line at 804-782-2273 within seven (7) days prior to traveling, and follow the prompts. You can also fax or email your requests. There are seven (7) days that are considered holidays, for service, and they are:

New Year’s Day - (CARE Customer Service also CLOSED this holiday)

Martin Luther King, Jr. Holiday (Monday)

Memorial Day (Monday)

4th of July

Labor Day (Monday)

Thanksgiving (Thursday)

Christmas - (CARE Customer Service also CLOSED this holiday)

Contacting CARE CARE personnel are available to assist customers with providing information about the service and resolving problems. Questions, suggestions, and complaints should be registered by phone or in a letter to CARE. Phone inquiries can be made by calling (804) 782-CARE (2273). Letters may be sent to:

Specialized Transportation ATTN: Customer Service 301 East Belt Blvd. Richmond, Virginia 23224

CARE Advisory Committee (CAC) CAC provides a customer based communication link between GRTC and individuals with disabilities who use CARE, on matters related to CARE service.

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GRTC C-VAN Through C-VAN, GRTC Transit System is helping the Department of Social Services remove transportation as a barrier to employment. C-VAN provides transportation assistance for Virginia Initiative for Employment not Welfare (VIEW) participants. Transportation options include curb-to-curb service through public transit and shared-ride services to work and daycare facilities. All VIEW participants must be referred to C-VAN by their local Department of Social Services. For reservations or immediate concerns, please call (804) 474-9924.

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MEDICAID TRANSPORTATION

If you are covered under Medicaid, please call Logisticare Virginia at (866) 810-8305. If you are unsure of what your benefits

are, please call your Benefits Program Specialist.

Transportation to medical care is a required Medicaid benefit by federal law. While all Medicaid recipients must have this

basic benefit, some CCC Plus MCO’s do provide additional transportation benefits as well. For example, Anthem offers its

members up to 3 rides every 3 months to community events, grocery stores and other places. Aetna offers up to 30 round

trips a year to the grocery store, church, or social activities.

AETNA 1-855-652-8249

TTY 711 www.aetnabetterhealth.com/virginia

ANTHEM HEALTHKEEPERS PLUS 1-855-323-4687

TTY 711 www.anthem.com/vamedicaid

MAGELLAN COMPLETE CARE 1-800-424-4524

TTY 711 www.MCCofVA.com

Added benefits: Adult dental

2 exams and cleanings and 1 set of x-rays each year, plus fillings, extractions, root canal and dentures (up to $525 each year)

Adult hearing

Exam and 1 hearing aid each year (up to $500 each year)

Adult vision

Added benefits: Adult dental

2 exams and cleanings and 1 set of x-rays each year

Adult hearing

1 exam, $1,000 for hearing aids and 60 batteries per year

Adult vision

1 eye exam each year

$100 for glasses (lenses and frames) each year

Added benefits: Adult dental

2 exams and cleanings and 1 set of x-rays each year (up to $1,500 each year)

Adult vision

$150 for glasses or contact lenses every two years

Phone services

Free smartphone with 350 free minutes, 1 GB of data and unlimited texts

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Eye exam and $100 for frames, glasses or contacts each year

Phone services

Free smartphone with 350 free minutes each month, data and free unlimited texts

Wellness programs

Wellness rewards card

Regional wellness center Other benefits

Memory alarms and devices

Community health worker

Diabetic shoes or inserts

Free rides to grocery store, church, or social activity (30 round trips each year)

Meals delivered to your home after discharge, 2 meals each day for 7 days

Phone services

Free smartphone with 350 free minutes, 500 MB data each month and unlimited texts

Mobile app to use on the go Wellness programs

Online search tool to find food, jobs and more Other benefits

Up to 3 rides every 3 months to community events, grocery stores and more

Healthy Rewards gift card program

$50 for assistive devices and $50 for walker and wheelchair accessories

Air purifier (with approval) Online peer support services

Wellness programs

Healthy rewards gift cards (up to $50 each year)

Help to quit smoking Other benefits

Fresh meals delivered to your home after discharge

Environmental, home and vehicle modifications for all members, as needed

Supportive employment services

Online tool for anxiety, insomnia and depression

Community Connections: Online directory of community services and organizations

Enhanced short-term services for all members, as needed

Personal care attendant

Respite care Caregiver training and support

OPTIMA HEALTH 1-888-512-3171 or 1-757-552-8360

TTY 711 www.optimahealth.com/communitycare

UNITED HEALTHCARE COMMUNITY PLAN

1-866-622-7982 TTY 711

www.uhccommunityplan.com/va

VIRGINIA PREMIER 1-877-719-7358

TTY 711 www.VIRGINIAPREMIER.COM

Added benefits: Adult dental

1 exam, cleaning and set of x-rays each year (by DentaQuest)

Adult vision

Discounts on eye glasses (by EyeMed) Phone services

Added benefits: Adult dental

2 exams and cleanings and 1 set of x-rays each year

Adult vision

Eye exam each year and frames and lenses every 2 years if needed

Added benefits: Adult dental

1 exam, cleaning and set of bitewing x-rays each year

Adult vision

1 eye exam and up to $100 for frames or contact lenses every 24 months

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Free smartphone with 350 free minutes, 1 GB of data and unlimited texts

Wellness programs

Help to quit smoking

Weight management Other benefits Individualized, fully-integrated program with

a state-wide network of providers

Assistive devices

Access these services through Care Coordinator

o Extended respite for caregivers

o Diabetic foot care

o Memory alarms and devices

o Pest control o Meals delivered to your home after

discharge from inpatient hospital or nursing facility, 2 meals each day for 7 days

Phone services

Free smartphone with 350 free minutes each month, unlimited texts, and pre-programmed support contacts

Wellness programs

Quit for Life program and resources to quit smoking or tobacco use

Weight Watchers: 10 meeting vouchers each year, resources for healthy eating and weight loss

Other benefits Health4Me free mobile app for health tips,

reminders and care team secure messaging

Meals delivered to your home after discharge from inpatient hospital or nursing facility, 2 meals each day for 7 days

Environmental and home modifications for all members, when needed

Phone services

Free smartphone with 350 free minutes, data and unlimited texts

Wellness programs

Exercise at participating fitness centers (ages 14 years or older)

Wellness reward gift cards

Healthy Heartbeats prenatal and postpartum wellness program with incentives

Resources to help you quit smoking Other benefits

Access to retail clinics, such as Minute Clinic

Online access to health plan services and resources

Meal delivery after hospital or nursing facility discharge for up to 14 days as determined by your care coordinator

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VAN GO INC.

Van Go Inc. is RVA's largest private provider of non-emergency medical transportation (NEMT), human services and special needs transportation in the Richmond Tri-Cities (RVA) area. We specialize in wheelchair and shuttle services for employment, medical appointments, churches, student transportation as well as special events like weddings and reunions. The highest standards of training, courtesy and professionalism are maintained with "Patience, Kindness, Tolerance and Love," our motto for over twenty-five years.

The Right Trip at the Right Time at the Right Price

24 hours per day - 7 days per week - 365 days per year

Call Customer Service (804) 261-7388 from 5:30 am to 7: 30 pm

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ROAD TO RECOVERY

Call (800) 227-2345 to find a ride near you.

Every day thousands of cancer patients need a ride to treatment, but some may not have a way to get there. The American Cancer Society Road To Recovery program provides transportation to and from treatment for people with cancer who do not have a ride or are unable to drive themselves. How does the program work? Depending on your individual needs and what’s available in your area, we will:

Coordinate a ride with an American Cancer Society volunteer driver Coordinate a ride with a local organization that has partnered with us to provide transportation Refer you to a local resource you can contact for help

Eligibility Patients must be traveling to a cancer-related medical appointment. Other eligibility requirements may apply. For example, a caregiver may need to accompany a patient who cannot walk without help, or is under age 18. Contact us to find out what is available in your area, and what the specific requirements are. It can take several business days to coordinate your ride, so please call us at 1-800-227-2345 well in advance of your appointment date.

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WHO IT IS FOR? Countywide specialized transportation service for residents of Hanover County age 60+ or those with a short term or long term disability.

HOW DOES IT WORK?

All one way rides are a flat rate of $6

Rides booked online are 10% off

Direct, nonstop service

Option to reserve same-day

Or reserve up to 90 days in advance

We recommend booking wheelchair transports 24 hours in advance when possible

Single rider or bring a guest (space permitting), a Personal Care Assistant (PCA), or a service animal

Credentialed transportation providers

Thanks to a grant from the Virginia Department of Rail and Public Transportation, Hanover County began offering

specialized transportation service to older adults and persons with a disability on December 12, 2019. The program is

managed by Hanover County Dept. of Community Resources.

HERE ARE ALL THE DETAILS TO GET YOU STARTED!

Still have questions? Call 804-365-DASH (3274)

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WHERE CAN IT TAKE ME?

Medical appointments including Hunter Holmes McGuire

VA Medical Center

Personal business such as grocery shopping, banking

Attending formal social and recreational programs

Hanover County Government Buildings

Within the County’s defined service area (Includes the entire county and a 7 mile area beyond the county boundaries)

WHEN DOES IT RUN? Monday – Saturday (7:30 am – 5:30 pm) HOW DO I GET STARTED?

Step 1. Complete the rider application form – available online or hard copy at www.HanoverDASH.org

Step 2. Submit verification information requested You can upload through application; OR email to

HanoverDASH@hanovercounty.gov ; OR fax to 804-365-4299; OR hand delivery to: Hanover Community Resources 12310

Washington Highway, Ashland, VA 23005

Eligibility is based upon:

Proof of residency in Hanover County

Proof of age, 60 and over

Or Proof of Short-term or Long Term Disability.

Step 3. Once determined eligible, your DASH ID (member) card and Rider’s Guide will be mailed to you.

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HOW DO I BOOK MY RIDE? Hanover County has contracted with Roundtrip to provide on demand transportation using approved Lyft passenger vehicle

drivers or wheelchair accessible vans. Just choose your booking method!

Choose Your Booking Method: Make sure to have your DASH ID number and the address of your destination

Call the Roundtrip Navigation Center 24/7 at 1-877-396-8080 OR

Get a 10% discount, book your ride online at www.roundtriphealth.com/HanoverDASH

Hanover County, Community Resources is committed to ensuring that no person is excluded from participation in or denied the benefits of its transportation services based on race, color, or national origin, as protected by Title VI in Federal Transit Administration (FTA) Circular 4702.1B. If you feel you are being denied participation in or being denied benefits of the transit services provided by Hanover County, Community Resources or otherwise being discriminated against because of your race, color, national origin, gender, age, or disability, you may contact:

Lisa Adkins, Hanover County Department of Community Resources 12310 Washington Highway Ashland, VA 23005

Phone: 804-365-3274 Fax 804-365-4299 / Office Hours: Monday-Friday 8:30 a.m. -5:00 p.m.

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The Hanover Senior Rides program offers rides to Hanover County seniors (60+) who live within the defined service areas. Currently, there are two faith organizations that work together to provide those rides. MCEF (Mechanicsville Churches Emergency Functions) provides rides in the Mechanicsville area. It encompasses zip codes 23111, 23116 and a portion of 23069. ACES (Ashland Christian Emergency Services) provides rides in the central Hanover County area (Ashland, Elmont and Hanover Courthouse areas). It encompasses zip codes 23005, 23059 and 23069. The Hanover Senior Rides program is a free transportation program is for scheduled medical appointments, grocery shopping and for personal business, such as banking. While there is no charge for the rides, we do ask the rider to consider a donation to the appropriate agency to help sustain the service. Even though our organizations work together, each agency has its own coordinators and its own drivers and the program is sustained by donors in their respective communities. Rides must be requested 7 to 14 days in advance of the appointment so that there is enough time to schedule the trip and secure a volunteer driver. Our riders must be ambulatory – however, a cane or a walker is permissible to use. While the focus of Hanover Senior Rises is on seniors and those with disabilities, we also provide rides to anyone who may have a medical condition that requires frequent trips for medical treatments such as dialysis or chemotherapy. All our ride coordinators and drivers are volunteers who give their time to operate this program. The drivers use their own vehicle to provide the rides and are paid 25 cents per mile. They are provided additional liability insurance coverage through the Department of Risk Management. Potential drivers are required to provide a valid driver’s license, a certified copy of their DMV record and give us permission to request a background check. They are also required to complete 8 hours of driver’s

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safety training (usually provided by AARP). All expenses accrued are paid by the respective agency. Through a web-based program, volunteer drivers can select rides, based on their schedule. Drivers are asked to try to give at least 4 rides per month. To ensure that all rides can be accommodated, MCEF and ACES have entered a partnership with Senior Connections and UZURV to provide rides when a volunteer driver is not available. The partnership allows us to guarantee the ride for our clients. Additionally, through this partnership, residents of western Hanover are offered rides for medical appointments. Seniors residing in Mechanicsville ZIP codes 23111 or 23116: Call MCEF at (804) 357-9360 (for medical/personal business trips) Seniors residing in Ashland/Central Hanover County ZIP codes 23005, 23059 or 23069: Call ACES at (804) 543-6115 (for medical/personal business trips) Seniors residing in other Hanover County ZIP codes 23015, 23146, 23192, 23024, 23124, 23162, 23047: Call Senior Connections Ride Connection (a partner of Hanover Senior Rides) at (804) 672-4495 Note: The rides for western Hanover residents are for medical trips only and are provided by our partnership agreement with UZURV On-Demand services. UZURV provides medical rides using screened and + specially trained drivers. The program offers direct, non-stop door-to-door transportation for medical appointments at a rate of $6/one way and $12/round trip. Again to access this service residents of western Hanover must contact Senior Connections at (804) 672-4495 to register and initiate the service.

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(804) 556-6260

GoochlandCares provides rides to and from medical appointments, inside and outside of the county, for clients without transportation. (Goochland County does not offer public transportation.)

Medical Transportation Services Hours of Operation:

Monday 12 PM – 3 PM for trips to Richmond Tuesday, Wednesday and Thursday 9 AM – 3 PM for trips to Goochland

Friday 9 AM – NOON for trips to Richmond You must sign up ahead of time to utilize this service.

Please call (804) 556-6260 Please call at least 24 hours before your medical appointment.

Leave your name, address, and phone number

along with the location, date and time of your appointment.

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LET’S GO SERVICES

366-0670 www.letsgoservices.org

Let’s Go Services is a non-profit organization in Richmond, Virginia that provides donation-based transportation services for veterans, families in need, the elderly, and those in our community with disabilities.

Our Mission

To provide the most hospitable and affordable assisted transportation services in the Greater Richmond and Tri-city Area.

Our Goal

To provide transportation services to those in our community who cannot get there on their own.

Where can we go? We safely drive our guests to their destination and escort them to where

they need to go inside of their destination, such as the doctor’s reception area.

Let’s Go Services can take you to your appointments, the grocery store, the airport, and many other places. Unlike other transportation companies that require you to pay whatever they say you owe, with Lets Go Services you pay what you can.

We can take you where you need to go if you live in the following counties:

Henrico / New Kent / Mechanicsville / Midlothian / Chesterfield

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YUR-WAY MEDICAL TRANSPORTATION, LLC

Over 10 Years’ Experience Licensed, Insured and Bonded

609 Savannah Avenue

Richmond, VA 23222

Phone (804) 334-2607

• Ambulatory, Wheelchair, and Stretcher Service Transportation

• Regularly servicing the Richmond and surrounding area 7 days a week

• Transport throughout Virginia as well

• Service is door to door with a focus on getting those that need special assistance to the desk of the doctor's office

• Wheel Chair rates are $60 round trip if within a 20 mile radius ($2.00 per mile beyond that)

• Ambulatory rates are $25 round trip within a 20 mile radius ($1.00 per mile beyond that)

• Stretcher service rates are $140 loading fee, $3.50 per mile

Advance notice of two days is appreciated. However, we've done many trips with same day notice with a smile on our face!

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TRANSPORTATION INFORMATION

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(804) 892-0045

Tricaretransportation@gmail.com

TriCare Medical Transportation Service LLC provides our clients with the best quality and professional experience in the

transportation industry. We also offer an extensive private luxury car service with highly trained, well-mannered and

knowledgeable chauffeurs. Our goal is to provide a smooth, effortless and curb to curb experience with the best exquisite

state-of-the- art luxury vehicles.

Our professionals are trained to provide safe, reliable, on-time transportation services. What really makes us stand out is our

dedication, great prices and attention to detail. Contact us to learn more from one of our expert staff on how our professional

team can service you!

Non-Emergency Transportation

Wheelchair Transportation

Senior Transportation

Surgery/Procedure Transportation

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OTHER RESOURCES

https://www.cdc.gov/motorvehiclesafety/older_adult_drivers/mymobility/index.html

Do you or your loved ones have a plan to stay safe, mobile, and independent as you age? Many people make financial plans

for retirement, but don’t consider how to plan for potential mobility changes. The mobility planning toolCdc-pdf can guide you

to take action today to help keep yourself—or your loved ones—safe, mobile, and independent tomorrow.

CARFIT https://seniordriving.aaa.com/maintain-mobility-independence/car-buying-maintenance-assistive-accessories/carfit/

Does your car fit you? Learn why the proper fit in your vehicle is essential for both your safety and the

safety of others on the road. CarFit was developed by the American Society on Aging in collaboration with

AAA, AARP and the American Occupational Therapy Association. It’s a community-based program that

provides a quick, yet comprehensive 12-point check of how well you and your car work together.

FEDERAL HIGHWAY ADMINISTRATION OFFICE OF SAFETY – OLDER ROAD USERS’ WEBSITE https://safety.fhwa.dot.gov/older_users/

The Office of Safety is committed to providing a safe environment for older road users, including drivers and pedestrians.

Practitioners need to consider differences in vision, fitness and flexibility, and reaction time when designing for older drivers

and pedestrians. The Office of Safety's Older Road User program addresses the engineering aspects of highway safety.

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https://granddriver.net

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MY MOBILITY PLAN Make a plan today. Stay independent tomorrow.

WHAT CAN YOU DO TO STAY INDEPENDENT? Many people make financial plans for retirement, but not everyone plans for other changes that may come with age. This includes changes in your mobility—your ability to get around. No, it’s not always easy to talk about, but as we get older, physical changes can make it more difficult to get around and do things we want or need to do: driving, shopping, or doing household chores. ACT NOW You might not have mobility problems now, but you can’t predict the future. Think pro-actively. There are actions you and your loved ones can take today, and as you age, to help keep you safe and independent tomorrow. A PLAN TO STAY INDEPENDENT Staying healthy and managing chronic conditions help maintain your mobility. To start building your plan, complete this checklist:

Get a physical checkup each year. Some health issues may increase your risk of falling (such as leg weakness and balance problems).

Review all your medicines with a doctor or pharmacist. Certain medicines can have side effects that can change your ability to drive, walk, or get around safely.

Follow a regular activity program to increase your strength and balance. Strength and balance activities, done at least 3 times a week, can reduce your risk of falling. Other activities, like walking, are good for you, but they don’t help prevent falls.

Get a medical eye exam each year. Eye problems can increase your risk of falling or being in a car crash.

Write things down. Write EVERYTHING DOWN. We all have to do this. Write down all your doctor’s appointments and the arrangements you made for transportation to and from. Write down reminders to yourself about when prescriptions will need to be refilled to avoid last-minute crises.

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A PLAN TO STAY SAFE AT HOME To continue your plan, schedule a time to go through the following home safety checklist to help prevent falls.

Check the FLOORS in each room and reduce tripping hazards:

Keep objects off the floor.

Remove or tape down rugs.

Coil or tape cords and wires next to the wall and out of the way. Check the KITCHEN:

Put often-used items within easy reach (about waist level, if possible).

For items not within easy reach, always use a step stool. NEVER use a chair. Check the BEDROOMS:

Use bright light bulbs. A 40 watt bulb is not going to get the job done.

Place lamps close to the bed where they are within reach.

Install night-lights to be able to see a path in the dark. They can increase your feeling of being oriented and safe. For areas that don’t have electrical outlets, consider battery-operated lights that you can get at Walmart, Lowe’s, or any discount store.

Check inside and outside STAIRS and STEPS:

Check for loose or uneven steps. Repair if needed.

Make sure carpet is firmly attached to every step, or remove carpet and attach non-slip rubber treads.

Check for loose or broken handrails. Repair if needed.

Consider installing handrails on both sides of the stairs, if that is feasible.

Use bright overhead lighting at the top and bottom of the stairs.

Consider putting light switches at both the top and bottom of the stairs (if that is a financially feasible option).

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A PLAN TO STAY MOBILE IN MY COMMUNITY Finish your plan by filling out the table below. Think of all the places you go and how you get there. Then consider how you would get to these same places if you couldn’t use your current way.

Where do I go now? (Such as doctor, grocery store, or

physical activity class)

How do I get there now? (Such as drive, get a ride, or use

public transportation)

How will I get there in the future? (Such as bus, rideshare, or ride with a

friend)

Meet friends for lunch

Drive myself Get a ride from a friend.

TIP Falls are more likely when wearing inappropriate footwear, such as flip flops that

don’t cover the hell. Wear safe shoes that fit well, have a firm heel to provide stability, and have a textured sole to prevent slipping.

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Consider a driver refresher course.

Some insurers give a discount on your car insurance for taking a course:

AARP (888) 687-2277 or www.aarp.org

AAA (800) 222-4357 or www.aaa.com USEFUL RESOURCES:

National Institute on Aging (website)

Ride Connection (Senior Connections) (804) 672-4495 TIP

Practice safe behaviors, such as always wearing a seatbelt, as a driver or a passenger.

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NOTICE TO THE PUBLIC

Title VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race, color, or national origin in programs and activities receiving Federal financial assistance. Specifically, Title VI provides that "no person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance" (42 U.S.C. Section 2000d). Senior Connections, The Capital Area Agency on Aging and the Ride Connection are committed to ensuring that no person is excluded from participation in or denied the benefits of its transportation services on the basis of race, color, or national origin, as protected by Title VI in Federal Transit Administration (FTA) Circular 4702. Although many organizational resources are available throughout Planning District 15, those included in this resource guide are intended to be lead resources and serve as a point of reference. The contents of this guide do not necessarily represent the policies of Ride Connection and are not endorsements for a particular agency or resource.