richard townsend - resume
TRANSCRIPT
RICHARD D. TOWNSEND712 Lakeview Avenue, Tampa, FL 33613 – PH: 813/471-7475 – EM: [email protected]
Accomplished and energetic Logistics Expert with solid history of achievement in Freight Forwarding. Motivated leader with strong organizational and prioritizing skills with a competitive team attitude and innovative nature, exceptional understanding of logistics industry, command of Microsoft Office & MS Projects, detail oriented, consistent work ethic and punctuality.
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CORE COMPENTENCIES Transportation Customer and
Personal Service Import Export
Operations Geography Troubleshooting Management Analysis
Judgment and Decision Making
Active Learning Critical Thinking Active Listening Detail Orientated Reading
Comprehension
Out of Gauge Freight Movement
Public Speaking Coordination Negotiations Material and
Personnel Resources
____________________________________________________________________________________KEY ACCOMPLISHMENTS• Provided back-up to team members and trained newly hired team members in a remarkable manner• Skillfully managed incoming and outgoing shipments on regular basis – decreased overall time by 20%• Communicated effectively with sales representative in the field for 100% tracking of shipments• Reduced costs via new and innovative strategies____________________________________________________________________________________EMPLOYMENT HISTORYFebruary 1999 to October 2014: UTi United States, Inc. – Ocean Export AgentDirected and coordinated activities of departments concerned with the production, pricing, sales, and distribution of products. Managed Export/Import focusing on export operations. Introduced LTL services to operations and responsible for quality and customer satisfaction. Acting Interim Branch Manager in St. Louis Branch. Transferred to Tampa, FL Branch as Operations Manager and subsequently to Charlotte, NC Branch.
February 1998 to February 1999 – Scanwell Freight Express – Operations ManagerSupervised employees and subcontractors to ensure quality of work and adherence to safety regulations/policies. Personally organized, developed and serviced distinct needs of clients to insure compliance with all prerequisites and on time delivery of varied commodities and destinations. Implemented and managed ocean FCL/LCL import consolidation and distribution program insuring committed transit times from the Far East. Evaluated and managed costs, services and efficiency of air, ocean, carriers and agents globally.
July 1996 to February 1998 – Allstates Air Cargo, Inc. - Operations SupervisorResponsible for all aspects of clients’ time sensitive orders. Carried out an array of responsibilities, including quotes, consolidation, BMC routing and contract negotiations with airlines, steamship lines, common carriers and agents. Directly responsible for 60% increase in profitability.____________________________________________________________________________________EDUCATION
Maplewoods Community College – Kansas City, Missouri Hazelwood High School – Florissant, Missouri St Aloyisius Grade School – St. Louis, Missouri
____________________________________________________________________________________CERTIFICATIONS - Various comprehensive certifications including customer issues resolution and retention; Dangerous Goods Certification; Envirotainer Operations; and, Forklift Trainer Certification.