rfp #61070600 electronic government business portal and payment system

insight for the connected world RFP #61070600

Electronic Government Business Portal and Payment System

Frank Hagy

August 21, 2000

City of Tampa, Florida

insight for the connected world

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dAgendaAgenda

• Overview of AMS

• Overview of NIC

• Evaluation Criteria Workshop


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dAMS - General AMS - General

• AMS is one of the 20 largest technology consulting firms, founded in 1970 by three Pentagon employees

• Headquarters in Fairfax, VA

• 9,000 Employees

• 57 Offices Worldwide

• 40% revenues from e-business operations (150% increase over 1998)

• Full range of technology services

• Works with corporations and government

• +80% of revenues from US operations


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dAMS - General AMS - General

• govWorks.com

– Established 1998

– New York based

– Focused solely on e-government space

– Significant experience with States, but limited experience with Cities and Counties

– 2,500 employees in e-business


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dAMS - PartnersAMS - Partners

• Sapient for e-business consultants

• Vignette for implementation and development

• C-Span and Hearst New Media for content

• FleetBoston Financial Corp - eLending service for B2B


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dAMS - FinancialAMS - Financial

• Annual Sales $1.27B

• Six months ending 6/30/00

– Revenues rose 6% to $629M

– Net Income rose 54% to $31.4M

• 1999

– Revenue $1,240M - 1 Yr Growth 17.3%

– Net Income $56.9M - 1 Yr Growth 9.8%

• govWorks recently infusion of $18M in capital from venture capitalists


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• Customer Incentivization Program (CIP)

– Customer pays ticket on-line

– Citizen enter citation number and credit card information

– CIP ask whether a portion of the ticket fee should be allocated to a free magazine subscription.

– Government fee is not affected

AMS - Of Interest AMS - Of Interest


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dAMS of InterestAMS of Interest

• Public sector is fastest growing sector in their business accounting for over 50% of sales last year.


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dAMS - StrengthsAMS - Strengths

• AMS derives +85% of its sales from existing customers

• Highly innovative business model

• Strong financial backing

• Impressive partnering and alliances

• Well positioned in e-business community


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dAMS - ChallengesAMS - Challenges

• Needs rapid deployment of network

• Unknown whether the business model works

• Processes can be labor intensive


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dAMS - Significant EventsAMS - Significant Events

• Mississippi State Tax Commission canceled its agreement with AMS in 1999.

– AMS performing work since 1993 on Automated Revenue System

– Canceled after “failure to deliver”

– Mississippi Sued for $1B after paying $11.2 million on the contract.


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dAMS - Reference ChecksAMS - Reference Checks

• AMS has worked a variety of revenue generating models

– Citizen driven and agency driven

• Service levels are highly dependent upon individuals (Mr. Waple is excellent)

• Government knowledge limited but willing to learn.

• Difficulty contracting, usually legal issues such as jurisdiction, performance bonds, etc.


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dNIC - GeneralNIC - General

• Established in 1991 as the Kansas Information Systems Consortium

• Overland Park, Kansas

• 185 Employees

• Works exclusively with governments

• Maintains portal Web sites for more than 20 state and local governments.


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dNIC - PartnersNIC - Partners

• Oracle alliance with Oracle to market web-centric, transaction based solutions to government (e-Utah is the first site)

• Deloitte & Touch (consulting)

• Tidemark (Permitting)

• Data Voice, Inc.

• AMA Technologies


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dNIC - FinancialNIC - Financial

• Annual Sales $71M

• Six months ending 6/30/00

– Revenues rose by 57% to $38.8M

– Net Loss of $13.7M which is up from $5.8 million from the previous six months

• 1999

• Revenue $57M up almost 100%

• Net Income ($10.7) up over 35%


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dNIC - Of InterestNIC - Of Interest

• State of Tennessee awarded portal contract to NIC (8/00)

• Air Force Standard Systems selected NIC to provide the e-procurement engine for their technology Superstore. (6/00)

• State of Indiana reviews its contract (6/00)

• Federal Supply Service of GSA awarded NIC business for e-Commerce Request and Quote module. (4/00)

• Signed partnership with Public Technology, Inc. (2/00)


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dNIC - Of InterestNIC - Of Interest

• Lobbyist in a Box

– Lobbyist enter general profile.

– Any Bills, notices of hearing, etc are emailed to them

– Cost Lobbyist $400 year.

– Free to Citizens tracing less than 10 bills.


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dNIC - StrengthsNIC - Strengths

• Ability to articulate a vision of public-private partnering

• Focuses on enterprisewide approach to portal building, rather than a specific service

• Willingness to tackle less profitable, content only aspects of portal building

• Well received public offering

• Impressive installed base of references


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dNIC - ChallengesNIC - Challenges

• Financial challenge

• Success has been mostly at state level. Federal, local and international sites are insubstantial.


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dNIC - Reference ChecksNIC - Reference Checks

• They understand and talk government

• Generate the contract carefully and be specific.

• Very responsive to projects what will generate revenue, less responsive to non-revenue projects.


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d Comparison - AMS -vs- NIC Comparison - AMS -vs- NIC

• Revenue* $629M $38M

• Revenue Change* +6% +57%

• Net Income* $31.4M ($13.7M)

• Annual Sales $1.27B $71.0M

• Profit Margin 5.3% (26.2%)

• CEO Compensation $1.5M 222K

• Employees 2,500 185

AMSAMS NICNIC

*Six Months Ending 6/30/00


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Demonstration Evaluation WorkshopDemonstration Evaluation Workshop


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dDemonstration EvaluationDemonstration Evaluation

• General Company (10 Points)

– Assess experience level of company

– Long term stability of the company

– Company and team organization

– Competency of personnel

– Vision for the future


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• Portal Management (35 points)

– Company’s understanding and awareness of privacy and public record polities

– Assess companies ability to ensure data integrity

– Assess company’s ability to provide meaningful data regarding portal usage.

– Assess company’s ability to provide help services to citizens


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• Technology Management (35 points)

– Assess the ability of the company to provide continuity of operations

– Assess the security and authentication process

– Assess the ability of the company to interface with existing systems.

– Assess framework for portal development

– Assess navigational features

– Assess online payment system, including cashiering interfaces

– Assess flexibility for future applications


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• Quality of Demonstration (10 points)

– Organization

– Follow the script

– Project manager participation

– Quality of presentation

– Exemplify teamwork

– Demonstrate actual items


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• Portal Business Management (10 Points)

– Assess the revenue generation model - is it realistic

– Assess the ability to contract with the company


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rfp #61070600 electronic government business portal and payment system

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