revolutionary ideas: how conflict management and mediation practices are being integrated as eap...
TRANSCRIPT
Revolutionary Ideas: How Conflict Management and Mediation Practices are Being Integrated as EAP Core Competencies and Services
EAPA 2005 Annual Conference
Session 3101
Workshop Highlights
Explore conflict management as an EAP 8th core technology
Identify what conflict resolution services are being offered– Highlight differences between internal and
external EAP
Discuss the challenges of wearing two professional disciplinary hats
Panel Guests
Patricia M. Porter, LCSW, Advanced Practitioner– Conflict Connections, Inc.
Valetta Evans, LCSW, CEAP– Du Pont
Paula Thomas deLong, M.A., CEAP– FirstCALL, Your Employee Assistance Program
Bert Alicea, M.A., CEAP– HMS
Workshop Facilitators
Cecily Sawyer-Harmon, LCSW, CEAP Donna Tuites, M.A., CEAP
– Faculty Staff Assistance Program
University of Delaware
Mediation
A peaceful way to resolve conflicts A confidential structured process with an
impartial third party A process that gives parties control over
decision making and outcomes A process that increases the likelihood that
arguments will be resolved Over 90% of all conflicts are resolved
Conflict Coaching
A specialized coaching niche A one-on-one guided dialogue A focus on increasing one’s competency in
managing conflict A process of coaching the gap of changed
behaviors and thoughts– A dispute specific behavior– A conflict behavior or pattern
Conflict Coaching-Process Steps
Intake/Assessment Goal setting Investigating the situation or behavior pattern Deconstructing the elements Exploring choices Reconstructing new behavior/thought pattern Grounding barriers to action plan Getting a commitment to move forward
Facilitating Work Group Intervention
A process of assessing the functioning of a work group and empowering employees to create a working environment which supports the department and/or organization’s goals
Facilitating Work Group Intervention-Process Steps
1. Identify the context as a working group2. Identify goals of the work group3. Identify and discriminate the roles of the participants,
incorporating clear boundaries4. “What works well to support the goals of the work group?”5. “What are the restraining forces which prevent you from
meeting the goals of the work group?”6. “What restraining forces are/are not within your control?”7. “What do you propose to improve meeting the work group
goals?”
Conflict Partnership
A process of connected skills effective for relationship-building and resolving conflicts in all aspects of life and work
Conflict Partnership-Process Steps
Invite a Partnership Atmosphere Focus on Individual and SHARED Needs Focus on the Present & Future, and Learn
From The Past Develop Mutual Benefit Agreements
Panel Question #1
There are unique differences between internal and external EAPs. Identify whether you are an external or internal EAP provider and answer the question “what are the opportunities and/or barriers to offering conflict management services/products in an internal or external EAP?
Panel Question #2
EAPs are not often seen as “neutrals.”
By offering conflict management services, how does it strategically position an EAP in the workplace?
Panel Question #3
What challenges exist for the EAP practitioner when they wear two professional disciplinary hats…conflict resolution neutral and EAP practitioner?
Panel Question #4
How important is it for providers to have conflict resolution or mediation training and practical experience to do this very important work?
Audience Question
Given what we have discussed about conflict management products/services, briefly jot down your thoughts about the integration of conflict management as EAPs 8th core technology?
Contact Information
Patricia M. Porter, Conflict Connections, Inc. E-mail: [email protected] Web site: www.conflictconnections.com
Valetta Evans, DuPont E-mail: [email protected]
Paula Thomas deLong, FirstCALL– E-mail: [email protected]– Web site: www.firstcalleap.org
Bert Alicea, HMS E-mail: [email protected] Web site: www.hmsincorp.com
RESOURCES
Association for Conflict Resolution (ACR)– www.acrnet.org
STOP BY AND VISIT THE
ACR EXHIBIT BOOTH #523
AT THE EAPA CONFERENCE
RESOURCES
CINERGY™ Coaching, Ltd.– http://www.cinergycoaching.com/
Conflict Partnership - 8 Essential Steps to Conflict Resolution by Dudley Weeks
– http://www.dudleyweeks.com/
International Association of Facilitators– http://www.iaf-world.org
International Coach Federation (ICF)– http://www.coachfederation.org/