European RailpassAll saverpasses in one ticket cover with control voucher on top• Balkan Flexipasses• Central Europe Triangle Pass• European East Pass• France Rail Pass• France Rail Pass Premium• France Day Tripper• France Rail ‘n Drive • German Rail Pass• German Rail ‘n Drive • Swiss Passes• Swiss Fast Baggage• Swiss Fly Rail Baggage (must include instruction sheet)• Swiss Card• Swiss Transfer TicketReservations• Seat reservations • Couchette reservations• Sleeper reservations• Passholder reservations• Swiss Scenic train reservationsEuropean Train Tickets (includes high speed, day, night & hotel trains)• All except BritRailRail ‘n Drive Car Voucher• All Rail ‘n Drive car vouchers.European Travel Products• Amsterdam City Sightseeing Tour• Ancient Rome Tour• Avignon Palais des Papes• Barcelona Bus Turistic• Barcelona Card• Bath City Sightseeing Tour• Bath Stonehenge and Salisbury• Beatles and Liverpool Tour• Berlin City Sightseeing Tour• Berlin Pass• Berlin WelcomeCard• Brussels Card• Brugge City Card• Brussels City Sightseeing Tour

• Brighton City Sightseeing Tour• Budapest Card• Cambridge City Sightseeing Tour• Canal Bus Day Pass• Canal Bus with Heineken Experience• Canal Bus with Van Gogh Museum• Chianti Wine and Hill Towns Tour• Cinque Terre Tour• Copenhagen Card• Copenhagen City Sightseeing Tour• Day Trip to Edinburgh• Dresden Card• Dublin City Sightseeing Tour• Easy Day Trip to Paris• Edinburgh City Sightseeing Tour• Edinburgh Overnight• Edinburgh Pass• Excursion To Toledo• Florence City Sightseeing Tour• Frankfurt City Sightseeing Tour• Glacier Express Tour• Glasgow City Sightseeing Tour• Golden Pass Tour• Gondola Ride Experience• Grand Canal Boat Tour• Granada City Sightseeing Tour• Guided Visit of the Louvre Museum• Heathrow Express• Helsinki Card• Holland Pass • Lille City Pass• Lisbon Card • Liverpool City Sightseeing Tour• London Travel Card• Loire Valley Tours• Luxembourg City Sightseeing• Lyon Le Grand Tour• Madrid Card• Madrid Tourist Travel Pass• Malaga City Sightseeing Tour• Marseille Le Grand Tour• Marseille City Pass • Milano Card• Milan City Sightseeing Tour• Munich City Sightseeing Tour• Naples City Sightseeing Tour• Nice Le Grand Tour• Norway in a Nutshell• Nuremberg Card + Furth• Original London Sightseeing Tour• Oslo City Sightseeing Tour• Original Renaissance Tour

• Original Venice Walking Tour• Oxford City Sightseeing Tour• Paris Dinner Cruise• Paris Historic Tour• Paris Museum Pass• Paris Open Top Tour• Paris Overnight• Paris Pass• Paris Visite• Peaks of the World• Pompeii and Amalfi Coast Tour• Potsdam City Sightseeing Tour• Prague City Sightseeing Tour• Prague Welcome Card• Rail Adventure (Swiss)• Rome City Sightseeing Tour• Salamanca Card• Salzburg Card• Seville Card• Seville City Sightseeing Tour• Simply Paris Tour• Sognefjord in a Nutshell• Sorrento City Sightseeing Tour• Splendor of Paris Tour• Stratford, Oxford and Warwick Tour• Stratford-upon-Avon City Sightseeing Tour • Stuttcard• Swiss Mountain Peaks (Jungfraujoch, Mt.Pilatus, Mt.Schiltorn, Mt.Titlis)• The London Pass• The Stockholm Card• 3 White Peaks• Toledo Card• Top Of Europe and Palm Trees• Top of Europe and Titlis• Tops of Switzerland• Total London Experience• Trier City Sightseeing Tour• Uffizi Museum Guided Tour• Vatican & Sistine Chapel Tour• Valencia Tourist Card• Venice in 1 Day Tour• Vienna Card• Visitor Oyster card• Warsaw City Sightseeing Tour• Windsor Bath and Stonehenge• York City Sightseeing Tour• Zaragoza Card

All Aboard Ticket Cover*

Remember to include:

2012 Ticket Cover Packaging Standards

German Rail Pass: German Rail Passes & Rail ‘n Drive

151203

France Traveler’s Guide:* France Day Tripper, France RailPass & Rail n’ Drive

15930

Swiss Map:with all Swiss passes

15122

Revised 2/10

Travel Smith

151205*One ticket cover per product

Distributed by Rail Europe Fulfillment only. * Please note: Euronet System Subscribers will

not receive a supply of this brochure in 2012 as Rail Europe has limited quantity. Once the inventory is depleted we will not have a replacement.

• Eurail Global Pass• Eurail Select Pass• Eurail Select Pass ‘n Drive (rail only)• Eurail Austria Pass• Eurail Austria - Croatia/ Slovenia Pass• Eurail Austria - Czech Republic Pass• Eurail Austria - Germany Pass• Eurail Austria - Hungary Pass • Eurail Austria - Switzerland Pass• Eurail Benelux Pass• Eurail Benelux - France Pass• Eurail Benelux - Germany Pass• Eurail Bulgaria Pass• Eurail Croatia Pass• Eurail Croatia/Slovenia- Hungary Pass

• Eurail Czech Republic Pass• Eurail Czech Rep - Germany Pass • Eurail Denmark Pass• Eurail Denmark - Germany Pass• Eurail Denmark - Sweden Pass• Eurail Finland Pass• Eurail Finland - Sweden Pass• Eurail France - Germany Pass• Eurail France - Italy Pass• Eurail France- Spain Pass• Eurail France - Switzerland Pass• Eurail Germany - Poland • Eurail Germany - Switzerland Pass• Eurail Greece Pass• Eurail Greece - Italy Pass• Eurail Hungary Pass• Eurail Hungary - Romania Pass• Eurail Ireland Pass• Eurail Italy Pass• Eurail Italy Rail ‘n Drive (rail only)• Eurail Italy - Spain Pass• Eurail Norway Pass

• Eurail Norway - Sweden Pass• Eurail Poland Pass• Eurail Portugal Pass• Eurail Portugal - Spain Pass• Eurail Romania Pass• Eurail Scandinavia Pass• Eurail Slovakia Pass• Eurail Slovenia Pass• Eurail Spain Pass• Eurail Spain Rail ‘n Drive (rail only)• Eurail Sweden Pass

Include one ticket cover per pass.

All Saver passes in one ticket cover with control voucher on top.

• BritRail Consecutive Pass / Flexipass • BritRail Family Pass • BritRail Party Pass • BritRail Pass ‘n Drive (rail only) • BritRail Guest Pass • BritRail England Consecutive Pass / Flexipass • BritRail Eurail Passholder • BritRail Pass + Ireland • BritRail London Plus Pass • BritRail Freedom of Scotland Pass

• BritRail Central Scotland Pass • BritRail Irish Sea Crossings

Eurail Passes

BritRail Passes

Remember to include:

Eurail Pass Guide: Include one with each pass.

151222

151225

151218

The child’s pass is to be packaged in the same ticket jacket as the adult pass. All party passes in one ticket cover.

Eurail Timetable: Include one with each pass.

151220

Eurail Map:Include one with each pass.

151221

2012 Ticket Cover Packaging StandardsRevised 2/10

• All travel documents and ticket covers are to be shipped in a Travel Document Holder• One Travel Document Holder per order

Travel Document Holder

Eurostar

Rail Protection Plan™

Swiss Fly Rail Baggage Tag

• To be included with each Rail Protection Plan sold

151239

15119N1

Baggage Tag

151235

Rail Protection PlanTM

is a trademark of Rail Europe, Inc. Copyright © 2012 Rail Europe, Inc. All Rights Reserved. CST2053098-20 . SOT WA #601486663 . Fla. Seller of Travel Ref. No. ST38042 Important: Please print and keep these Terms & Conditions with

your travel documents.

Rail Protection Plan™ Rail Europe, Inc. (“REI”) is pleased to offer its Rail Protection Plan (RPP) for all European rail passes and rail tickets issued through our company.

• Exchanges: Whatever your reason you can make one (1) exchange for a new rail pass/ticket with no questions asked. Rail passes and paper tickets must be exchanged prior to the original departure date from North America given at the time of booking. E-tickets can be exchanged up to two (2) business days prior to the originally scheduled train departure date. Travelers are responsible to pay the difference in cost of the value of the exchanged product and the new order. In the case that the new ticket / pass is of a lower cost than the original product, the difference will not be refunded.

• Strikes: If while traveling in Europe, your trip is interrupted or stopped due to a rail strike, you will be reimbursed for the value of the unused rail ticket. This provision only applies to unused rail tickets and does not apply to rail passes.

• Loss or Theft: You’ll receive reimbursement on your rail pass/ticket that is lost or stolen while traveling in Europe. Under the Rail Protection Plan, Rail Europe will either refund the value of the unused portion of the lost or stolen rail pass/ticket or the cost of a replacement rail pass/ticket, whichever is less.

How do I apply for an exchange? To request an exchange, please contact us at CustomerRelations@raileurope.com or call 800-438-RAIL • Rail passes/tickets - may be exchanged for the same or new

products. • Paper tickets/passes – exchanges must be received by REI prior to

the scheduled departure date from North America. New rail passes/paper tickets/exchange vouchers are not released until the original documents have been received by Rail Europe. Exchanges on rail passes/paper tickets cannot be performed after the rail pass/ticket holders have departed North America.

• E-tickets (Print at Station/Print at Home) – exchange requests must be received by REI at least two (2) business days prior to the regularly scheduled train departure date. Exchange requests received within two (2) business days of the scheduled train departure date will be not be processed.

• The value of the original product will be applied to the new order. Travelers who have not yet determined their new travel dates (or if tickets are not available yet for purchase) will be issued a voucher equal to the value of the exchanged product that may be applied to a new order at a later date.

• Vouchers issued for an exchanged product are for (1) one time use and must be redeemed on a new order no later than two (2) years from the issue date on the voucher. No refund will be issued in cases where the full value of the voucher is not used

• Standard shipping fees and exchange fees are waived for the new order. NOTE –Overnight or express shipping fees are not included and would be additional.

• No explanation is required for exchange requests on rail passes/tickets.

How do I request reimbursement if there has been a strike? • Requests for reimbursement due to strikes must be sent to Rail

Europe including the Traveler’s Request Form and the rail ticket, which must have been stamped at the European rail station by a railway official indicating the rail ticket was not used due to a rail strike. Rail passes are not covered in cases of rail strikes.

• Requests due to rail strikes for printed e-tickets must follow the procedure mentioned above. If the e-ticket has not been printed, requests for reimbursement due to strikes must be e-mailed to customerrelations@raileurope.com prior to the train departure date.

• Notice of any request due to strikes or loss/theft from customers who traveled to Europe must be given within thirty (30) days of their return from Europe. (continued on reverse)

How do I apply for reimbursement due to loss or theft? • Rail pass/ticket holders must file a police report within twenty-four

(24) hours of the incident. • Rail pass/ticket holders must purchase a replacement rail pass or rail

ticket(s) in order to continue with his/her travel plans. • Upon return to North America, rail pass/ticket holders must submit a

statement to REI within thirty (30) days including the police report, replacement rail passes or tickets purchased abroad, RPP Traveler’s Request Form, airline tickets from North America to Europe and return and a brief explanation of the situation.

• Coverage does not apply for paper tickets/rail passes lost prior to departing North America.

• Loss or theft coverage does not apply to customers with Print at Home e-tickets.

More details for submitting a request: • The RPP Traveler’s Request Form can be downloaded from

raileurope.com under the Rail Protection Plan Terms and Conditions section. All requests involving paper tickets/passes must be submitted in writing to Rail Europe, Inc. Customer Relations Department, 9450 W. Byrn Mawr Ave., 4th floor, Rosemont, IL, 60018 and must be accompanied by the appropriate documentation listed in the sections above.

• It is recommended that paper tickets/passes being returned for a claim under this program be sent by a traceable mail service to ensure delivery. In the event the paper ticket/pass is sent regular mail and is not received, no claim can be processed.

• This plan is administered by Rail Europe, Inc. and can be revised or terminated at our sole discretion at anytime with or without notice. In the case that Rail Protection Plan is terminated, only passes/tickets issued prior to the date of termination will be covered.

Description of Rail Protection Plan™: Exclusions: This program does not apply to any loss caused by: (a) Delay or detention or confiscation by Customs Officers or Officials

or Police or other Security Officers. (b) Rail pass/ticket not in clients’ actual possession at the time of loss. (c) Acts of god, war, invasion, act of foreign enemy, hostilities

(whether war be declared or not), terrorist acts, civil war, rebellion, revolution, insurrection, military or usurped power.

(d) Any dishonest, fraudulent or criminal act by the rail pass/ticket holder.

(e) Damage due to wear and tear, gradual deterioration, vermin or inherent vice.

(f) No change to this program will be valid unless authorized solely by REI.

(g) No legal action can be brought against REI to recover until sixty (60) days after we receive a Traveler’s Request Form.

(h) No legal action against REI may be brought more than one (1) year after the time for submitting the RPP Traveler’s Request Form as mentioned herein. Further, no legal action may be brought against REI unless all the terms of the RPP have been complied with fully.

(i) Any provision of this program that is in conflict with applicable law is hereby amended to conform to minimum requirements of such law and the rail pass/ticket holder agrees to the jurisdiction of New York County, New York.

(j) Some products may already include some of the benefits under the Rail Protection Plan. Please consult your terms and conditions for selected products prior to purchasing the Rail Protection Plan.

Refund Policy • Rail Protection Plan™ is non-refundable and non-exchangeable. • If you make any claim knowing it to be false or fraudulent in any

respect, no benefit shall exist for such claim and your benefits may be canceled. Each claimant agrees that representations regarding claims will be accurate and complete. Any and all relevant provisions shall be void in case of fraud, intentional concealment, or misrepresentation of material fact.

Rail Protection Plan™

1 cover per person

15645

Paper Insert

2012 Ticket Cover Packaging StandardsRevised 2/10

• Landing Card*

15636

Swiss Check-in instruction

Remember to include.

15837

* A landing card should be included (per person) only when the client is traveling to London on Eurostar. Landing cards are not needed for any other Eurostar journey.