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ENROLLMENT ALWAYS OPEN
ONLINE AND MOBILE FRIENDLY
TECH SUPPORT BY PHONE & EMAILLearn. Achieve. Succeed.
Visit www.ahip.org/courses, call 800.509.4422, or email [email protected]
When It Comes to Health Insurance Education, AHIP’s Got You Covered!
CURRENT HIGHLIGHTS
AHIP Insurance Education Self-study courses • Professional Designations • Webinars • Live Events
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When you’re part of a complex industry like health insurance, it can be enough to make your head spin. So take a deep breath and take the plunge with AHIP’s Insurance Education programs. You’ll gain knowledge and earn valuable credentials quickly with:
Manageable coursework on the latest health insurance trends and policies
Flexible formats that let you learn on your own schedule
Fast, responsive web-based performance and technical support when you need it
Downloadable resources to keep, and program updates for some courses after training is over
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Start with the Basics
8 Featured Course — Build a Strong Foundation Health Insurance 101: An OrientationWherever you’re starting from, you’ll go farther with good grounding in the basics from AHIP’s cornerstone course — a comprehensive overview of the industry in just nine 30-minute modules.
Healthcare 101 covers: • Need-to-knows about today’s health insurance industry
and health insurance products• Clinical quality, utilization management and pharmacy
benefit management• Pricing, sales and marketing• Federal and state regulations, compliance and ethics • Wellness and bending the cost curve • Products (can be customized to your company)• Customer experience
Visit www.ahip.org/courses to enroll today.
HR – ask us about customizing a training course for your employees!Contact the Support Team at 800.509.4422 or [email protected]
Just A Few of AHIP’s Top-Notch Course Offerings ...AHIP offers 40 courses — 35 of which can help you earn one of 16 designations. In this issue, we’re highlighting just a few.
For complete course listings and descriptions, visit www.ahip.org/courses today.
Dive In
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Show your company that you’re committed to excellence and serious about success by pursuing professional education in specific skills.
8 Skill-Builder — Newly Updated! Customer Service Strategies for the Health Care EnvironmentPerhaps the biggest trend in health care right now is the consumer-centric approach. That’s why having a toolkit of the latest, proven customer service tactics will make your job easier and make you a valuable asset to your organization.
Course takeaways for customer service reps:• Tactics you can use right away to improve customer relationships • Tools for communicating more effectively• Dos and don’ts for specific situations• Skills for communicating across cultures (cultural competency)
Leadership strategies for trainers, managers and advisors: • How to build a customer-driven
organization • How the accreditation process
relates to customer service issues• Methods for analyzing business service
cycles and monitoring problem areas• Breaking down barriers to
outstanding service
Visit www.ahip.org/courses to enroll today.
THE AHIP ADVANTAGE
AHIP courses let you work at your own pace. So you can stop to answer an email and continue where you left off.
Prove Your Worth
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Through AHIP’s designations, you gain expertise and get stature-raising credentials.
Stay CurrentAHIP is continually revising its courses so you’ll be in step with the latest health care trends and policies. If you’re not already fluent in the language of the Affordable Care Act (ACA) or new tax rules for medical expenses, now’s the time to learn!
8 Featured Designation — Grow for the FutureProfessional, Health Insurance Advanced Studies (PHIAS)By completing the PHIAS program you gain deep, useful knowledge of how various pieces of our health care system move together.
PHIAS Required Course 1: Affordable Care Act Expert Series, Large Group TrainingBig employers could mean big business for you and your company. Through the real-world scenarios this course provides, you will build your ACA expertise and ability to consult large employers on: • The employer mandate and eligibility• Defining priorities under the ACA• ACA-compliant plan design options • Compliance and reporting
PHIAS Required Course 2: Health Insurance Advanced Studies, Part AHealth care is evolving, and this course will ensure your knowledge of it develops, too. AHIP will even send you periodic updates for 18 months after you finish the course! Topics include:• Health insurance plan structures and alternatives• Medicare and Medicaid• New tax rules in a post-reform tax environment• Consumer-driven plans
Connect with Us @AHIPCoverage | America’s Health Insurance Plans | Facebook.com/AHIP
Raise Your Status
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COURSES
DESIGNATIONS
ITP
ITF
HC
PT
M
PHIA
S
FHIA
S
HIA
®
PAH
M®
FAH
M®
DIA
DH
P
DIF
LT
CP
HC
AFA
HC
SA
MH
P
DB
A
Accountable Care Organizations (ACOs) REQ EL2
Affordable Care Act Expert Series, Large Group Training REQ REQ
An Introduction to Wellness Programs EL1
Combating Chronic Diseases through Workplace Wellness Programs EL1
UPDATED! Customer Service Strategies for the Health Care Environment REQ
Dental Benefits, Part A: An Overview of Dental Benefits and Dental Plans EL1 REQ
Dental Benefits, Part B: A Closer Look at Plan Types and Management REQ
Disability, Part I (Primer) EL2 REQ REQ REQ EL1
Disability, Part II (Advanced Issues) EL2 REQ REQ REQ
Disability, Part III (Group and Worksite Issues) EL2 REQ REQ REQ
Fraud, Part I (Introduction) EL2 REQ EL1 EL1 REQ
Fraud, Part II (Key Products) REQ
Fundamentals of Health Insurance, Part A (Basics of Health Insurance) REQ REQ REQ REQ
Fundamentals of Health Insurance, Part B (Basics of Company Operations) REQ REQ REQ REQ
Governance and Regulation (AHM 510)* REQ
Health Insurance 101: An Orientation REQ REQ
Health Insurance Advanced Studies, Part A REQ REQ REQ EL2 EL1 REQ
Health Insurance Advanced Studies, Part B REQ
Health Insurance Exchanges and the Affordable Care Act REQ
Health Plan Finance and Risk Management (AHM 520)* REQ
Healthcare Management: An Introduction (AHM 250)* ONE REQ REQ
ICD-10 and 5010 Mandate — A Technology View REQ REQ
* An Academy for Healthcare Management (AHM) course.
Training That Gives You Real CredentialsEarn designations — and career status — easily and affordably with AHIP
= Designation is awarded upon completion of single course as shown.
= Required Course = Possible of 1 Elective = Possible of 2 ElectivesEL1REQ EL2
ONE
ITP = Information Technology ProfessionalITF = Information Technology FellowHCP™ = Healthcare Compliance ProfessionalPHIAS = Professional, Health Insurance Advanced StudiesFHIAS = Fellow, Health Insurance Advanced StudiesHIA® = Health Insurance AssociatePAHM® = Professional, Academy for Healthcare Management FAHM® = Fellow, Academy for Healthcare Management
DIA = Disability Income AssociateDHP = Disability Healthcare ProfessionalDIF = Disability Income Fellow LTCP = Long-Term Care Professional HCAFA = Health Care Anti-Fraud AssociateHCSA = Healthcare Customer Service AssociateMHP = Managed Healthcare ProfessionalDBA = Dental Benefits Associate
AVAILABLE DESIGNATIONS
Get details and enroll today at www.ahip.org/courses!
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COURSES
DESIGNATIONS
ITP
ITF
HC
PT
M
PHIA
S
FHIA
S
HIA
®
PAH
M®
FAH
M®
DIA
DH
P
DIF
LTC
P
HC
AFA
HC
SA
MH
P
DB
A
Long-Term Care, Part I (Needs and Options) EL2 REQ EL1
Long-Term Care, Part II (Financing) EL2 REQ
Long-Term Care, Part III (The Product) REQ
Long-Term Care, Part IV (Administration and Claims) REQ
Long-Term Care Professional (LTCP) — Combined Course ONE
Medicare + Fraud, Waste and Abuse Training — Available in English and Spanish EL1
Medical Management (AHM 540)* REQ
Network Management (AHM 530)* REQ
Overview of Payer IT, Part A REQ REQ
Overview of Payer IT, Part B REQ REQ
Supplemental Health Insurance REQ
Understanding Medicare REQ EL1 EL2
Understanding Private Accountable Care Organizations (ACOs) REQ
Understanding the Summary of Benefits and Coverage (SBC) REQ
WEBINARS AND WORKSHOPS
Fraud Webinars EL2
IT Webinars EL1
IT Workshops EL1
ADDITIONAL COURSES
Federal Marketplace Training for Agents and Brokers
A Focus on Senior Products
Medicare General Compliance Training Program: Understanding Your Role and Responsibilities
Voluntary, Ancillary, and HIPAA Excepted Benefits
* An Academy for Healthcare Management (AHM) course.
Training that Gives You Real CredentialsEarn designations — and career status — easily and affordably with AHIP
= Designation is awarded upon completion of single course as shown.
= Required Course = Possible of 1 Elective = Possible of 2 ElectivesEL1REQ EL2
ONE
ITP = Information Technology ProfessionalITF = Information Technology FellowHCP™ = Healthcare Compliance ProfessionalPHIAS = Professional, Health Insurance Advanced StudiesFHIAS = Fellow, Health Insurance Advanced StudiesHIA® = Health Insurance AssociatePAHM® = Professional, Academy for Healthcare Management FAHM® = Fellow, Academy for Healthcare Management
DIA = Disability Income AssociateDHP = Disability Healthcare ProfessionalDIF = Disability Income Fellow LTCP = Long-Term Care Professional HCAFA = Health Care Anti-Fraud AssociateHCSA = Healthcare Customer Service AssociateMHP = Managed Healthcare ProfessionalDBA = Dental Benefits Associate
AVAILABLE DESIGNATIONS
Get details and enroll today at www.ahip.org/courses!
Content and Design AHIP — All Rights Reserved: © AHIP 2016
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Visit www.ahip.org/courses, call 800.509.4422 or email [email protected]
AHIP Insurance Education
You’ve got a full-time job and a finite amount of energy.AHIP courses are convenient and manageable with just one exam per course, and some one-course, accelerated designations.
Credentials make all the difference. For education that will help you achieve more, go with the organization that’s been doing this a long time.
You never want to stop learning. AHIP regularly updates its courses to help you stay current.
Life happens. AHIP courses allow you to stop and then pick up where you left off, so you can learn at your own pace, on your own schedule.
You’ve always wanted to be called a “noted expert.” AHIP’s professional designations are the industry standard that other organizations imitate.
Choices, choices. Make sure to check out the complete list of AHIP’s 40 courses — plus webinars and live events — all online and up-to-date.
6 REASONS to Choose AHIP’s Insurance Education Programs