retirement specific programming€¦ · 24/1/2020 · retirement-specific programming together we...

Retirement-Specific Programming

Together We Care (TWC) 2020 is bigger and better than ever, featuring top-notch speakers and educational sessions designed to inform and inspire

delegates now and for years to come. View the program and register online today!

Canada’s largest gathering of retirement community

and long-term care professionals

1200+ delegates and 300+ exhibitors from the retirement

and long term care sectors

Influential keynote speakers, Amanda Lindhout,

Jim Moss, and Michelle Ray

Dynamic experts and leaders sharing international

and national models and trends

Leadership Dinner, Country Hoedown Dinner Party,

Exhibitor Extravaganza & after parties for networking

Speakers

Exhibitors

Ontario Retirement Communities & Ontario Long Term Care

Associations’ Annual Convention & Trade Show

March 30 - April 1, 2020 | Toronto Congress Centre

Accommodation

Prevalent and Emerging Quality of Care

and Quality of Life Issues

Evolving Operations to Meet the Needs of

Tomorrow’s Senior

Investing in Our People—Advancing Leadership and Workforce Capacity

Culinary and Nutrition Open to all ORCA & OLTCA delegates

Joint Programming Open to all ORCA & OLTCA delegates

Choose between four fantastic program streams, in addition to joint presentations and keynote speakers!

Registration, program details & more at together-we-care.com

Registration

https://together-we-care.com/2019-speakers/

https://together-we-care.com/exhibitors/

https://together-we-care.com/2019-speakers/

https://together-we-care.com/exhibitors/

https://together-we-care.com/event-info/2019-hotel-information/

https://together-we-care.com/event-info/2019-hotel-information/

https://together-we-care.com

https://together-we-care.com/registration/

https://together-we-care.com/registration/

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Monday, March 30, 2020

Leadership Cocktail Reception, Dinner & After Party A great way to kick off your convention experience at the Toronto Congress Centre South Building. *Tickets for this event are purchased separately. After party at bar Lot 41 in the Delta Hotel.

Tuesday, March 31, 2020

Day One Opening Remarks Cathy Hecimovich, CEO, ORCA & Donna Duncan, CEO, OLTCA

2:15 pm

6:30 pm

8:30 am

8:45 am

Opening Keynote—A House in the Sky: An Extraordinary Mindset Amanda Lindhout, Author, International Speaker, and Resilience & Survival Expert

A publishing phenomenon, A House in the Sky, has remained a Top Ten bestselling book

since it’s release in 2013. Raised by a single mom in a small city, Amanda escaped the violence of her childhood by imagining herself in the pages of National Geographic magazine. As a young woman, Amanda’s curiosity led her to some of the world’s most beautiful and remote places, its most imperilled and perilous countries and then into 15 months of harrowing captivity. Working as a journalist in Somalia, she was abducted by a

group of masked men along a dusty road. Amanda spent 460 days as a hostage, surviving on strategy, fortitude and hope in the face of unimaginable adversity. * Book signing to follow.

9:00 am

Special Remarks Hon. Merrilee Fullerton, Minister of Long-Term Care (TBC)

ORCA Annual General Meeting Operator Members are invited and encouraged to attend ORCA’s Annual General Meeting and vote for the new Board of Directors in the Delta Hotel.

Sub-Plenary Session—Stories That Remind Us “Why We Do What We Do” Jack York, Founder, It’s Never Too Late (iN2L) Residents are the reason why we do what we do. In this session, you will be reminded why you got into the field in the first place. Get a brief update on Wish of a Lifetime Canada and hear from seniors about their granted wishes over the past year, followed by Jack York’s journey of gratitude, which evolved into a life-changing series of conversations and relationships with residents and staff in senior living communities. Stories of hope, determination, faith, inspiration, romance, and possibilities were told across North America, in over 100 communities, and across 22,000+ miles. Buckle up and enjoy the ride!

10:30 am

Program Legend


*Full session description available online

Evolving Operations To Meet The Needs Of Tomorrow’s Seniors Investing in Our People—Advancing Leadership & Workforce Capacity

Joint Programming

Prevalent and Emerging Quality of Care & Quality of Life Issues Culinary & Nutrition

10:30 am Sub-Plenary Session—Changing the Culture of Care. It’s Up to You Grace Sweatman, President, The Christie Gardens Foundation *


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1:30 pm

Concurrent Sessions

C-Suite Insights: Planning for the Future Cathy Hecimovich, CEO, ORCA; Sharon Toor, CEO, SageCare Inc.; Sheldon Gould, COO, Delmanor Communities; Vlad Volodarski, CFO & CIO, Chartwell Retirement Residences & Steve Paikin, Host, TVO’s The Agenda [1:30—2:30pm] Taking care of seniors is, as a sector, our most important job. As evolution occurs in seniors care, workforce retention, technology, and customer expectations, change is inevitable. That change presents both opportunity for greater operational excellence and strategic scalability. Join us as we hear from key sector leaders as they share their thoughts on what awaits the senior living sector now and in the years to come.

Hot Topics in Retirement: Sexuality and Intimacy Dr. Lori Schindel Martin, RN, PhD, GNC(C); Daphne Cockwell, Professor, School of Nursing, Ryerson University & Joy Birch, Chief Operating Officer, Highview Residences [1:30—2:30pm] Everyone is hard-wired to want to connect. When people live together, they form attachments. When you compound this with a diagnosis of dementia, it becomes a “hot topic” that many operators, residents, and families struggle with. Join the presenters as they share their insights, research and operational examples of how to support the sexuality and intimacy needs of residents.

Trade Show & Lunch Browse the exhibit floor while enjoying lunch and say hello to ORCA at booth #238!

11:30 am

Improving the Dining Experience Through Team Training and Dining Room Enhancements Lora Bruyn Martin, Innovation Specialist, Schlegel Villages; Heather Keller, Schlegel Research Chair in Nutrition & Aging, Schlegel UW Research Institute for Aging & Virginia Millar, Director of Hospitality and Dining, Schlegel Villages [1:30—2:30pm] *


Training, Coaching and Mentorship Sandy Pagotto, Director, Strategic Solutions, HealthCareCAN; Michelle Stillman, Senior Director of Operations, Schlegel-UW Research Institute for Aging; Jennifer Bilbie, Long-Term Care Consultant, Extendicare & April Coulter, National Education Consultant, Extendicare [1:30—2:30pm] *




Joint Programming


Panel: The Face of Today’s Workforce Cathie Brow, Senior Vice President, Human Resources and Communications, Revera Inc.; panelists TBD [2:45—4:00pm] In today’s world, it is important for employers to understand the unique needs of their workforce in order to create an environment that is appealing and engaging. In this session, hear from a variety of retirement living employees who will share, from their perspective, what they need to be committed and happy at work.

2:45 pm What You Need to Know from Families and Residents—Rethinking Your Training Karen Stobbe-Carter, Chief Purpose Officer & Mondy Carter, Chief of Creative Chaos, In The Moment [2:45—4:00pm] Designing and producing an effective training session can be a really difficult task. Time and money are the two biggest restraints for training, along with a gap in ensuring the voice of the customer is incorporated into the training content. Karen and Mondy will give you real tips that you can take back and use immediately to make your training more effective.


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Dinner and Entertainment—Country Hoedown Dinner Party Delegates and exhibitors will gather to dine and dance in the Plaza ABC ballroom at the Delta Hotel. Get ready to two-step, line dance and more to the sounds of the western-style band, Fiddlestix. Dinner will be served with a reception to follow. Make sure to wear your finest country-western attire! Tickets for this event are purchased separately if attending Tuesday only.

6:30 pm

Happy Hour and Networking Browse the exhibit floor during happy hour. Say hello to ORCA at booth # 238!

4:00 pm

Partners in Care: Working with Caregivers to Improve Resident Experience and Health Outcomes Lisa Salapatek, Director of Strategic Partnerships and Innovation, Ontario Caregiver Organization [2:45—4:00pm] A family member, partner, friend or neighbour – the majority of residents in long-term care and retirement living have someone that acts as their caregiver. Caregivers are your partner in caring for and supporting residents with their physical, emotional and practical needs. In order to improve the efficiency of care, whether coordinating among healthcare providers, providing continuity of care during transitions or increased clinical complexities, caregivers are key to reducing hallway medicine and enhancing resident experience.

Driving Innovation: How to Drive Innovation in the Long-Term Care and Retirement Sectors David Stoller, Managing Director, MySense Canada Ltd.; Ian Gelenter, Senior Vice President – Healthcare, Pioneer Solution, Inc.; Nicole Dong, Innovation Manager, Revera Inc. & Kim Stelmacovich, Director of Quality Transformation, Revera Inc. [2:45—4:00pm] *

2:45 pm Trends in Food Service Lisa Sokoloff, Manager, Training & Simulation, Baycrest; Deb Bonfield, Partnership Co-Ordinator, George Brown College; Patrick Secord, Centre for Hospitality & Culinary Arts Professor, George Brown College; Saima Khan, Dietetic Intern, Gordon Food Service; Bob Moulson, Nutrition Resource Centre Manager, Gordon Food Service. [2:45—4:00pm] *


Wednesday, April 1, 2020

Day Two Opening Remarks ORCA & OLTCA Board Chairs

8:30 am

Special Remarks Hon. Raymond Cho, Minister for Seniors and Accessibility (TBC)

8:45 am




Joint Programming


Concurrent Sessions


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Concurrent Sessions

11:00 am New Trends in Senior Living Design: Mainstreaming Senior Living and Award-Winning Concepts for Urban Living Duncan Walker, Principal & Cindy Shonaiya, Principal, Hord Coplan Macht [11:00am—12:00pm] This session will focus on the benefits of the integration of hospitality, restaurant, resort, retail, and multi-family design concepts into the new generation of senior living communities. Also hear about two US-based projects that won the ‘American Design for Aging’ top award. These projects offer unusual features which represent a rethinking of a mainly suburban housing model, including design aimed to integrate residents into the life of the surrounding city. Take away lessons from these award-winning projects and gain insight into new ideas for senior living design.

Retention 911: Reviving, Inspiring, Engaging, Retaining! Christopher Ridenhour, INSPIRED2RESULTS.COM [11:00am—12:00pm] No more “churn and burn!” “No more revolving door!” Organizations that fail to fully appreciate, coach, and inspire their team members, lose the retention battle. The sheer impact of replacement costs, alone, threatens our ability to provide best-in-class care. Rest assured there are more effective strategies to keeping folks from rushing to the exits besides wishing, hoping, and crossed fingers. The tools and resources shared in this session originate from experiences and strategies collected from 15 years of national travel, training and consultation. Come find out more, get re-energized or re-inspired to create the workplace of choice.

Planting the Seed Within Your Operations of Cost Versus Benefit Approach to Facility's Bottom Line Maria-Domenica D'Agostino, President,CMI & Cherie Furlan-Craievich, Food Service and Nutrition Consultant, Cherie Furlan-Craievich Consulting [11:00am—12:00pm] *


12:00 pm Trade Show & Lunch Browse the exhibit floor while enjoying lunch and say hello to ORCA at booth #238!

Day Two Opening Keynote—The Changing Ways of Work: Why Employee Well-Being Matters to Everyone in Long-Term Care and Retirement Living Jim Moss, Chief Executive Officer and Chief Happiness Officer, Plasticity Labs

The long-term care and retirement living sectors are changing with new demographics and

levels of care. As the workplace evolves, the consideration of employee well-being is critical to attract and retain talent, avoid burnout, and support staff with the evolving changes. In this engaging talk, Jim will uncover what’s impacting staff well-being, causing stress and burnout, and how it effects all stakeholders in the industry. He will also discuss how to employ leaders to start fostering a positive culture of well-being

where everyone can flourish. Drawing from Jim’s experience working with purpose-driven organizations, this presentation will demonstrate the benefits of investing in your

own well-being, the well-being of others, and the impact of purpose-driven work on the long-term care and retirement living communities.




Joint Programming


9:00 am


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1:30 pm An Examination of Evolving Labour Relations Trends Ryan Wood, Associate, Bass & Associates [1:30—2:30pm] Retirement communities have evolved to care for a wider range of residents – from independent living to assisted living and memory care. As these changes have occurred, so too have collective agreements and arbitration decisions. Join Bass & Associates for an examination of these evolving labour relation trends, the implications of the Public Sector Labour Relations Transition Act and how public-private partnerships are changing the labour force.

Fostering Resilience in the Workplace Jim Moss, Chief Executive Officer and Chief Happiness Officer, Plasticity Labs [1:30—2:30pm] In this interactive session, time will be spent helping attendees understand what resilience is, why it matters, and how you can both build and use it to your advantage. This session also highlights the importance of team and culture as support for resilience. Real workplace examples and tools will be provided to help organizations build resiliency.

Advancements in Menu Planning Jay Ashton, Business Resources Lead, Sysco Canada; Kaitlin Chard, Nutrition Services Consultant, Sysco Canada & Yvonne Van der Male, Regional Culinary and Facilities Service Manager, Maple Ridge Retirement Services [1:30—2:30pm] *


Joint Programming




2:45 pm Closing Keynote—Leadership: It Starts and Ends with Me Michelle Ray, International Speaker, Entrepreneur, Author, and Educator We’ve often heard the adage “everyone can be a leader”, but what does this mean? More importantly, how is this relevant to you and your workplace? The most practical answer is to think of leadership in terms of character, not position or title. A leader is someone at any level who has grasped the ability to take charge of his or her thoughts, and consequently his or her actions, in any situation. We are often tested to be the best version of ourselves, regardless of our job function. Our attitudes directly impact the workplace atmosphere and the quality of our professional relationships. We should never underestimate our personal power and ability to control our reality. Are you tapping into your own innovative potential? Are you demonstrating unwavering confidence in your interactions with residents, their families, managers and co-workers? Leadership begins with taking the initiative and leading yourself first. Delivering her message with insight, wit and humor, Michelle’s energizing, informative and dynamic keynote presentation, will remind delegates about the power of personal leadership. They will learn strategies to take the lead, embrace any challenge and create their own outcomes, long after the convention ends.


Closing Remarks & Prize Draws Cathy Hecimovich, CEO, ORCA & Donna Duncan, CEO, OLTCA

3:30 pm

Concurrent Sessions


retirement specific programming€¦ · 24/1/2020 · retirement-specific programming together we...

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